Lenovo V100 (English) Service and Troubleshooting Guide - Page 22

Problem, Solution

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Solving computer problems A password problem Problem: Solution: I forgot my password. → If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. → If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. → If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Keyboard problems Problem: Solution: A number appears when you type a letter. The numeric lock function is on. To disable it, press Fn + Delete. Problem: Solution: All or some keys on the external numeric keypad do not work. Make sure that the external numeric keypad is correctly connected to the computer. Standby or hibernation problems Problem: Solution: The computer enters standby mode unexpectedly. If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for standby mode. Problem: Solution: The computer enters standby mode (the standby indicator turns on) immediately after Power-on self-test (POST) (the standby indicator light turns on). Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to "Specifications" on page 44. If the battery is charged and the temperature is within range, have the computer serviced. 14 Lenovo 3000 V100 Service and Troubleshooting Guide

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A
password
problem
Problem:
I
forgot
my
password.
Solution:
→
If
you
forgot
your
power-on
password,
you
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
password
canceled.
→
If
you
forgot
your
HDD
password,
Lenovo
authorized
servicer
can
not
reset
your
password
or
recover
data
from
the
hard
disk.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
hard
disk
drive
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
→
If
you
forget
your
supervisor
password,
Lenovo
authorized
servicer
cannot
reset
your
password.
You
must
take
your
computer
to
a
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
system
board
replaced.
Proof
of
purchase
is
required,
and
a
fee
will
be
charged
for
parts
and
service.
Keyboard
problems
Problem:
A
number
appears
when
you
type
a
letter.
Solution:
The
numeric
lock
function
is
on.
To
disable
it,
press
Fn
+
Delete.
Problem:
All
or
some
keys
on
the
external
numeric
keypad
do
not
work.
Solution:
Make
sure
that
the
external
numeric
keypad
is
correctly
connected
to
the
computer.
Standby
or
hibernation
problems
Problem:
The
computer
enters
standby
mode
unexpectedly.
Solution:
If
the
processor
overheats,
the
computer
automatically
enters
standby
mode
to
allow
the
computer
to
cool
and
to
protect
the
processor
and
other
internal
components.
Check
the
settings
for
standby
mode.
Problem:
The
computer
enters
standby
mode
(the
standby
indicator
turns
on)
immediately
after
Power-on
self-test
(POST)
(the
standby
indicator
light
turns
on).
Solution:
Make
sure
that:
v
The
battery
is
charged.
v
The
operating
temperature
is
within
the
acceptable
range.
Refer
to
“Specifications”
on
page
44.
If
the
battery
is
charged
and
the
temperature
is
within
range,
have
the
computer
serviced.
Solving
computer
problems
14
Lenovo
3000
V100
Service
and
Troubleshooting
Guide