Lexmark 10Z0252 User's Guide - Page 89

Solving mailbox problems, Linking trays, Collation, Finishing Menu, Print Timeout, Setup Menu

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Troubleshooting Symptom Cause Job prints from the wrong tray or on the wrong paper or specialty media. The operator panel menu settings do not match the media loaded in the tray. Solution Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray and what is set on the printers operator panel. Incorrect characters print. Tray linking does not work. You are using an incompatible parallel cable. The printer is in Hex Trace mode. Tray linking is not configured properly. Large jobs do not collate. Collate is not set to On. The job is too complex. The printer does not have enough memory. Unexpected page breaks The job has timed out. occur. If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. If Ready. Hex Trace appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. • Make sure both the size and type of media are the same in both trays. • Make sure the paper guides in the trays are set for the correct size media. • Make sure the menu values for both size and type are set correctly in the Paper Menu. • For more informations, see Linking trays or see the Menus and Messages Guide. • Set Collation to On in the Finishing Menu or through the printer driver. Note: Setting Collation to Off in the driver overrides the setting in the Finishing Menu. For more informations, see the Menus and Messages Guide. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Add printer memory or an optional hard disk. Set Print Timeout to a higher value from the Setup Menu. For more informations, see the Menus and Messages Guide. Solving mailbox problems Symptom Paper jams before reaching the mailbox. Cause The mailbox and the printer are misaligned. The mailbox is not connected properly. Solution Realign the mailbox and the printer. For more informations, see Clearing mailbox, finisher, or output expander jams (Area M). Check the electrical connection. Solving mailbox problems 89

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Solving mailbox problems
89
Troubleshooting
Solving mailbox problems
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
The operator panel
menu settings do not
match the media loaded
in the tray.
Make sure the Paper Size and Paper Type specified in the
printer driver match the paper size and type in the tray and
what is set on the printers operator panel.
Incorrect characters
print.
You are using an
incompatible parallel
cable.
If you are using a parallel interface, make sure you are using
an IEEE 1284-compliant parallel cable. We recommend
Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for
the standard parallel port.
The printer is in Hex
Trace mode.
If
Ready. Hex Trace
appears on the display, you must exit
Hex Trace mode before you can print your job. Turn the
printer off and back on to exit Hex Trace mode.
Tray linking does not
work.
Tray linking is not
configured properly.
•
Make sure both the size and type of media are the same in
both trays.
•
Make sure the paper guides in the trays are set for the
correct size media.
•
Make sure the menu values for both size and type are set
correctly in the Paper Menu.
•
For more informations, see
Linking trays
or see the
Menus and Messages Guide
.
•
Large jobs do not collate.
Collate is not set to On.
Set
Collation
to
On
in the
Finishing Menu
or through the
printer driver.
Note:
Setting
Collation
to
Off
in the driver overrides the
setting in the
Finishing Menu
.
For more informations, see the
Menus and Messages Guide
.
The job is too complex.
Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
The printer does not
have enough memory.
Add printer memory or an optional hard disk.
Unexpected page breaks
occur.
The job has timed out.
Set
Print Timeout
to a higher value from the
Setup Menu
.
For more informations, see the
Menus and Messages Guide
.
Symptom
Cause
Solution
Paper jams before
reaching the mailbox.
The mailbox and the
printer are misaligned.
Realign the mailbox and the printer.
For more informations, see
Clearing mailbox, finisher, or
output expander jams (Area M)
.
The mailbox is not
connected properly.
Check the electrical connection.
Symptom
Cause
Solution