Lexmark 13C1104 User Guide
Lexmark 13C1104 - X 466dwe B/W Laser Manual
 |
UPC - 734646144902
View all Lexmark 13C1104 manuals
Add to My Manuals
Save this manual to your list of manuals |
Lexmark 13C1104 manual content summary:
- Lexmark 13C1104 | User Guide - Page 1
X46x Series User's Guide August 2011 Machine type(s): 7014, 4569, 4570 Model(s): 431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2 www.lexmark.com - Lexmark 13C1104 | User Guide - Page 2
settings page ...51 Printing a network setup page...52 Setting up the printer software...52 Installing printer software ...52 Updating available options in the printer driver 53 Setting up wireless printing...54 Follow these steps to set up your printer ...54 Information you will need to set up the - Lexmark 13C1104 | User Guide - Page 3
Minimizing your printer's environmental impact 68 Saving paper and toner...68 Using Lexmark products ...72 Recycling Lexmark packaging...72 Returning Lexmark cartridges for reuse or recycling 72 Reducing printer Supported paper sizes, types, and weights 90 Paper sizes supported by the printer - Lexmark 13C1104 | User Guide - Page 4
...94 Tips on using labels ...95 Tips on using card stock...96 Printing confidential and other held jobs 96 Holding jobs in the printer ...96 Printing confidential and other held jobs from Windows 97 Printing confidential and other held jobs from a Macintosh computer 97 Printing from a flash - Lexmark 13C1104 | User Guide - Page 5
Contents 5 Creating a custom job (job build)...107 Pausing the current print job to make copies 108 Placing information on copies...109 Placing the date and time at the top of each page 109 Placing an overlay message on each page ...109 Canceling a copy job...109 Canceling a copy job while the - Lexmark 13C1104 | User Guide - Page 6
a DSL service...123 Connecting to a PBX or ISDN system ...123 Connecting to a distinctive ring service ...124 Connecting the printer and a telephone a fax using the printer control panel 134 Getting ready to send a fax using the computer 134 Installing a PostScript driver ...135 Sending a fax - Lexmark 13C1104 | User Guide - Page 7
Contents 7 Understanding fax options...141 Original Size ...141 Content ...141 Sides (Duplex) ...142 Resolution ...142 Darkness ...142 Advanced Options...142 Improving fax quality...143 Holding and forwarding faxes...143 Holding faxes ...143 Forwarding a fax ...144 Scanning to an FTP address 145 - Lexmark 13C1104 | User Guide - Page 8
Contents 8 JPEG Quality...152 Darkness ...152 Resolution ...152 Advanced Imaging...152 Scanning to a flash drive...153 Improving scan quality...153 Understanding printer menus 154 Menus list...154 Paper menu...155 Default Source menu ...155 Paper Size/Type menu ...155 Configure MP menu...158 - Lexmark 13C1104 | User Guide - Page 9
a network computer 233 Ordering supplies...234 Ordering toner cartridges ...234 Ordering a photoconductor kit ...234 Ordering ADF replacement parts...235 Moving the printer to another location 235 Shipping the printer...236 Administrative support 237 Finding advanced networking and administrator - Lexmark 13C1104 | User Guide - Page 10
Troubleshooting 254 Solving basic printer problems...254 Printer printer messages...254 Answering ...254 Change to ...255 Check tray connection...255 Close front door ...255 Close door or insert cartridge Load with ...257 Load manual feeder with ...258 Memory full, cannot - Lexmark 13C1104 | User Guide - Page 11
, please remove...260 USB/USB ...260 30 Invalid refill, change toner cartridge...261 31 Replace defective cartridge ...261 32 Cartridge part number unsupported by device 261 34 Short paper ...261 35 Insufficient memory to support Resource Save feature 261 37 Insufficient memory to collate job - Lexmark 13C1104 | User Guide - Page 12
84 PC Kit life warning ...266 88 Cartridge low ...266 88.yy Cartridge nearly low ...266 88.yy Replace cartridge...266 200-282.yy paper jam ...267 846 Scanner Service Error ...268 900-999 Service ...268 1565 Emulation error, load emulation option 268 Solving printing problems...268 Multiple‑ - Lexmark 13C1104 | User Guide - Page 13
card ...282 Solving paper feed problems...282 Paper frequently jams...282 Paper Toner rubs off ...292 Toner specks ...293 Transparency print quality is poor...293 Embedded Web Server does not open 293 Check the network connections ...293 Check the network settings ...294 Contacting Customer Support - Lexmark 13C1104 | User Guide - Page 14
lightning storm. Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION-POTENTIAL batteries according to the manufacturer's instructions and local regulations. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce - Lexmark 13C1104 | User Guide - Page 15
results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS - Lexmark 13C1104 | User Guide - Page 16
maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here Setup documentation-The setup documentation came with the printer and is also available on the Lexmark Web site at www.lexmark.com/publications/. User's Guide-The User's Guide is available - Lexmark 13C1104 | User Guide - Page 17
about the printer 17 What are you looking for? The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Live chat support • E‑mail support • Telephone support Warranty information Find it here Lexmark Support Web site-support.lexmark.com Note - Lexmark 13C1104 | User Guide - Page 18
Learning about the printer 18 Basic model 3 2 1 8 7 6 4 5 1 Front door release button 2 Printer control panel 3 Automatic Document Feeder (ADF) 4 Standard exit bin with overhead light 5 Paper stop 6 Standard 250‑sheet tray 7 Multipurpose feeder door 8 Front door - Lexmark 13C1104 | User Guide - Page 19
card is installed. 6 Fax telephone connection port Note: The Fax ports are present only when a fax card is installed. 7 Rear door 8 Power switch 9 Printer power cord socket 10 USB peripheral port 11 Removable protective plate Note: The protective plate is removed when internal options are installed - Lexmark 13C1104 | User Guide - Page 20
from direct sunlight, humidity extremes, or temperature fluctuations - Clean, dry, and free of dust • Allow the following recommended amount of space around the printer for proper ventilation: 1 2 5 3 4 1 Top 254 mm (10 in.) 2 Right Side 203 mm (8 in.) 3 Rear 305 mm (12 in.) 4 Front 203 mm - Lexmark 13C1104 | User Guide - Page 21
Learning about the printer 21 Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for - Lexmark 13C1104 | User Guide - Page 22
Learning about the printer 22 Understanding the printer control panel 1 1 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PQRS TUV WXYZ * 0 # 2 3 4 5 List, press to delete the right-most digit of a number entered manually. You can also press to delete an entire shortcut entry. Once an - Lexmark 13C1104 | User Guide - Page 23
activity A list of options is offered once Stopped appears on the display. Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows a basic screen which is referred to as the home screen. Use the home - Lexmark 13C1104 | User Guide - Page 24
printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instructions on what you should do so the printer for supported extensions only Opens a screen containing all the held jobs This button appears on the screen when the printer is - Lexmark 13C1104 | User Guide - Page 25
Learning about the printer 25 Sample touch screen Button Home Function Returns to the home screen Down arrow Opens an options screen Left scroll decrease Scrolls to another value - Lexmark 13C1104 | User Guide - Page 26
Learning about the printer 26 Other touch-screen buttons Button Submit Function Saves a value as the new default setting Down arrow Moves down to the next screen Up arrow - Lexmark 13C1104 | User Guide - Page 27
Learning about the printer 27 Button Cancel Function • Cancels an action or a selection • Cancels out of a screen and returns to the previous screen Select Opens the next related menu - Lexmark 13C1104 | User Guide - Page 28
turn them off as well, and unplug any cables going into the printer. You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section explain how to install the available cards; you can also use them to locate a card for removal. Available - Lexmark 13C1104 | User Guide - Page 29
screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the - Lexmark 13C1104 | User Guide - Page 30
the appropriate connector. Warning-Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Flash memory or firmware card connectors 2 Fax card connector - Lexmark 13C1104 | User Guide - Page 31
memory card CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the - Lexmark 13C1104 | User Guide - Page 32
Additional printer setup 32 4 Align the notches on the memory card with the ridges in the connector. 1 Notches 2 Ridges 5 Push the memory card lock the system board into place. Warning-Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. - Lexmark 13C1104 | User Guide - Page 33
screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the - Lexmark 13C1104 | User Guide - Page 34
Additional printer setup 34 3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. 1 Plastic pins 2 Metal - Lexmark 13C1104 | User Guide - Page 35
-Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task - Lexmark 13C1104 | User Guide - Page 36
36 3 Locate the appropriate connector on the system board. Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. To remove the hard disk: a Unplug the printer hard disk interface cable from the system board, leaving the cable attached to - Lexmark 13C1104 | User Guide - Page 37
Additional printer setup 37 b Remove the screws holding the printer hard disk in place. c Remove the printer hard disk by pulling it upward to unseat the standoffs. - Lexmark 13C1104 | User Guide - Page 38
Additional printer setup 38 d Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. 4 Remove the metal cover from the ISP opening. - Lexmark 13C1104 | User Guide - Page 39
Additional printer setup 39 5 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps pass through the ISP opening in the system board cage. 7 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. - Lexmark 13C1104 | User Guide - Page 40
Additional printer setup 40 8 Insert the long thumbscrew, into the hole closest to the white connector, and turn it clockwise enough to hold the ISP in place. - Lexmark 13C1104 | User Guide - Page 41
disk to the ISP. For more information, see "Installing a printer hard disk" on page 42. 13 Release the latch, and then close the system board door by lowering board into place. Warning-Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. - Lexmark 13C1104 | User Guide - Page 42
setup 42 Installing a printer hard disk The optional printer hard disk can be installed with or without a Lexmark Internal Solutions Port (ISP). Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing - Lexmark 13C1104 | User Guide - Page 43
the ISP: a Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. b Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the - Lexmark 13C1104 | User Guide - Page 44
Additional printer setup 44 To install a printer hard disk directly onto the system board: a Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place. - Lexmark 13C1104 | User Guide - Page 45
setup 45 b Attach the two provided screws to secure the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. 4 Release the latch, and then close - Lexmark 13C1104 | User Guide - Page 46
screwdriver. CAUTION-SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the - Lexmark 13C1104 | User Guide - Page 47
Additional printer setup 47 3 Remove the metal cover from the fax card opening. 2 1 4 Insert the fax card, and then tighten the two screws to secure the fax card mounting bracket. - Lexmark 13C1104 | User Guide - Page 48
Additional printer setup 48 5 Insert the plug of the fax card interface cable into the receptacle of the system board. 6 Release the latch, to lock the system board into place. Warning-Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. - Lexmark 13C1104 | User Guide - Page 49
, then turn them off as well, and unplug any cables going into the printer. 1 Unpack the drawer, and then remove any packing material from the outside of the drawer. 2 Remove the tray from the support unit. 1 2 1 Support unit 2 Tray 3 Remove any packing material and tape from inside the tray - Lexmark 13C1104 | User Guide - Page 50
the drawer, and then lower the printer into place. Attaching cables Connect the printer to the computer using a USB cable, or to the network using an Ethernet cable. Be sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to - Lexmark 13C1104 | User Guide - Page 51
you installed is not listed, then it is not installed correctly. Remove the option and install it again. • Network setup page-If your printer is a network model and is attached to a network, print a network setup page to verify the network connection. This page also provides important information - Lexmark 13C1104 | User Guide - Page 52
appears. 4 Double-click the Install icon. 5 Follow the instructions on the screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the - Lexmark 13C1104 | User Guide - Page 53
setup 53 Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For Windows users 1 Click , or click Start and then click Run. 2 In - Lexmark 13C1104 | User Guide - Page 54
printer models. Follow these steps to set up your printer Note: Do not connect cables until instructed to do so. 1 Set up the printer hardware. For more information, see the Setup Guide. 2 Follow the instructions the auto setting. Check with your system support person if you are not sure which - Lexmark 13C1104 | User Guide - Page 55
network where you want to set up the printer. 1 Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer on. Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen. - Lexmark 13C1104 | User Guide - Page 56
touch Enter. For more information on fax station name and number, see your system support person; or touch Back to go back and deselect Fax. 7 If Fax is enabled, enter the Fax station (phone) number for this printer, and then touch Continue. 8 If E‑mail is enabled, type in the Primary SMTP (mail - Lexmark 13C1104 | User Guide - Page 57
. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. b If you plan to set up fax now, then connect the fax cables. See the User's Guide on the Software and Documentation CD for help deciding how to connect the - Lexmark 13C1104 | User Guide - Page 58
you are using is connected to the same wireless network where you want to set up the printer. Prepare to configure the printer 1 Locate the printer MAC address on the sheet that came with the printer. Write the last six digits of the MAC address in the space provided: MAC address 2 Connect the - Lexmark 13C1104 | User Guide - Page 59
touch Enter. For more information on fax station name and number, see your system support person; or touch Back to go back and deselect Fax. 8 If Fax is enabled, enter the Fax station (phone) number for this printer, and then touch Continue. 9 If E‑mail is enabled, type in the Primary SMTP (mail - Lexmark 13C1104 | User Guide - Page 60
are using a wireless router. 3 Select the type of security you use to protect your wireless network. 4 Enter the security information necessary for the printer to join your wireless network. 5 Click Submit. 6 Open the AirPort application on your computer: In Mac OS X version 10.5 or later a From the - Lexmark 13C1104 | User Guide - Page 61
second pop‑up menu, select Local AppleTalk zone. 9 Select the printer from the list. 10 Click Add. Installing the printer on a wired network Use the following instructions to install the printer on a wired network. These instructions apply to Ethernet and fiber optic network connections. Before you - Lexmark 13C1104 | User Guide - Page 62
printer does not appear in the list of discovered printers, click Add Port and follow the on‑screen instructions. 9 Follow the on‑screen instructions access for computers on a different subnet than the printer. 4 Install the drivers and add the printer. a Install a PPD file on the computer: - Lexmark 13C1104 | User Guide - Page 63
the first pop‑up menu, choose AppleTalk. 8 From the second pop‑up menu, select Local AppleTalk zone. 9 Select the printer from the list. 10 Click Add. Note: If the printer doesn't show up in the list, you may need to add it using the IP address. Contact your system support person for assistance. - Lexmark 13C1104 | User Guide - Page 64
installing a new network Internal Solutions Port When a new network Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated because the printer will be assigned a new IP address. All computers that access - Lexmark 13C1104 | User Guide - Page 65
the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. 3 Add the printer: • For IP printing: In Mac OS X version 10.5 or later a From the Apple menu, choose System Preferences. b Click Print & Fax. c Click +. d Click - Lexmark 13C1104 | User Guide - Page 66
port settings. c Make any necessary changes to the serial settings. d Save the new settings. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches automatically. If the CD does not launch automatically, then do the following: 1 Click , or - Lexmark 13C1104 | User Guide - Page 67
computer (example: COM1). d Click Properties. e On the Port Settings tab, set the serial parameters to the same serial parameters in the printer. Look for the printer settings under the serial heading on the Menu Settings page you printed earlier. f Click OK, and then close all the windows. g Print - Lexmark 13C1104 | User Guide - Page 68
tasks that may yield a greater environmental benefit. Saving paper and toner Using recycled paper As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with - Lexmark 13C1104 | User Guide - Page 69
document: • Use the Lexmark preview feature, which you can select from the Print dialog, the Lexmark Toolbar, or the printer display, to see what for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. To select an Eco‑Mode setting: 1 On - Lexmark 13C1104 | User Guide - Page 70
next to Power Saver Mode to select the number of minutes you want the printer to wait before it enters Power Saver mode. 8 Touch Submit. 9 Touch the brightness of the display To save energy, or if you are having trouble reading your display, you can adjust the brightness of the display. Available - Lexmark 13C1104 | User Guide - Page 71
Saver mode. Note: For more information on Power Saver mode, see "Adjusting Power Saver" on page 70. 6 Click Submit. Using the printer control panel 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings, and then touch General Settings. 4 Touch the down arrow - Lexmark 13C1104 | User Guide - Page 72
and then select your country from the list. 3 Follow the instructions on the computer screen. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner - Lexmark 13C1104 | User Guide - Page 73
lexmark.com/recycle. 2 From the Toner Cartridges section, select your country from the list. 3 Follow the instructions on the computer screen. Reducing printer noise Use Quiet Mode to reduce the printer printer noise. • You may notice a reduction in processing speed. • Printer your printer has - Lexmark 13C1104 | User Guide - Page 74
Paper. The Paper Type setting must be set manually for all trays that do not contain plain paper. 1 Make sure the printer is on and Ready appears. 2 On the (millimeters or inches) • Portrait Width • Portrait Height Note: The smallest supported Universal size is 76 x 76 mm (3 x 3 in.); the largest - Lexmark 13C1104 | User Guide - Page 75
the paper tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height. • Make sure the guides in the paper tray or the manual feeder are properly positioned - Lexmark 13C1104 | User Guide - Page 76
Loading paper and specialty media 76 2 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. - Lexmark 13C1104 | User Guide - Page 77
Note: Use the size indicators on the bottom of the tray to help position the guide. 3 Flex a stack of paper back and forth to loosen the sheets, and recommended print side facedown. Note: The maximum fill line on the width guide indicates the maximum height for loading paper. Do not load A6‑size - Lexmark 13C1104 | User Guide - Page 78
Loading paper and specialty media 78 1 1 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. LETTERHEAD 5 Squeeze and slide the guides to lightly touch the side of the stack. 1 2 - Lexmark 13C1104 | User Guide - Page 79
Loading paper and specialty media 79 6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting on the Paper menu. Using the multipurpose feeder You may want to use the multipurpose feeder when you print - Lexmark 13C1104 | User Guide - Page 80
Loading paper and specialty media 80 2 Grasp the raised handle, and pull the extension forward. 3 Grasp the handle, and pull the extension so it flips forward. 4 Guide the extension down gently so the multipurpose feeder is extended fully and open. - Lexmark 13C1104 | User Guide - Page 81
Loading paper and specialty media 81 Loading the multipurpose feeder 1 Squeeze the tab located on the right width guide, and move the guides out fully. 2 Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then - Lexmark 13C1104 | User Guide - Page 82
or specialty media under the stack height limiters which are located on the guides. • Load paper, transparencies, and card stock with the recommended print side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies - Lexmark 13C1104 | User Guide - Page 83
envelopes. Warning-Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 4 Squeeze the tab located on the right width guide to adjust the guides to lightly touch the sides of the stack. - Lexmark 13C1104 | User Guide - Page 84
should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. 6 From the printer control panel, set the Paper Size and Paper Type. Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple - Lexmark 13C1104 | User Guide - Page 85
A4, statement) Paper Size settings are not automatic; they must be set manually from the Paper Size/Type menu. Warning-Potential Damage: Do not assign type name to a tray when linking or unlinking the tray. 1 Make sure the printer is on and Ready appears. 2 From the home screen, touch . 3 Touch Paper - Lexmark 13C1104 | User Guide - Page 86
Loading paper and specialty media 86 8 Select a Paper Type setting from the list next to your custom name. 9 Click Submit. - Lexmark 13C1104 | User Guide - Page 87
the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. Weight The printer can automatically feed paper weights and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it - Lexmark 13C1104 | User Guide - Page 88
in fewer paper feeding problems and better print quality. Using appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid jams and Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark - Lexmark 13C1104 | User Guide - Page 89
meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not. - Lexmark 13C1104 | User Guide - Page 90
a Universal Paper Size. For information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site at www.lexmark.com/publications. Paper sizes supported by the printer Paper size Dimensions Standard Optional 250‑ or Multipurpose 250‑sheet tray 550‑sheet tray feeder - Lexmark 13C1104 | User Guide - Page 91
250‑sheet tray Optional 250‑ or Multipurpose 550‑sheet tray feeder Manual feeder Duplex path Letterhead Preprinted Colored Paper Card stock Glossy paper X X X X X 1 Single‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print no more - Lexmark 13C1104 | User Guide - Page 92
labels1 Standard 250‑sheet tray Optional 250‑ or Multipurpose 550‑sheet tray feeder Manual feeder Duplex path X Transparencies Envelopes (smooth)2 X X X 1 Single‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print no more than 20 pages - Lexmark 13C1104 | User Guide - Page 93
Printing 93 Printing Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 3 Do one of the following: For Windows users a With a - Lexmark 13C1104 | User Guide - Page 94
print quality problems, avoid getting Lexmark part number 70X7240 for letter‑size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. When printing on envelopes: • Use envelopes designed specifically for laser printers - Lexmark 13C1104 | User Guide - Page 95
Adjust the width guides to fit printers are supported supported. When printing on labels: • Use labels designed specifically for laser printers from the printer control panel printer and the cartridge with adhesive, and could void the printer and cartridge contaminates the printer and could void - Lexmark 13C1104 | User Guide - Page 96
print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure Jobs menu. Repeat When you send a Repeat print job, the printer prints all requested copies of the job and stores the job in Lexmark Document Solutions Suite (LDSS) • Forms from a kiosk - Lexmark 13C1104 | User Guide - Page 97
also enter a four‑digit PIN. 5 Click OK or Print, and then go to the printer to release the job. 6 On the home screen, touch Held jobs. 7 Touch your also enter a four‑digit PIN. 4 Click OK or Print, and then go to the printer to release the job. 5 On the home screen, touch Held jobs. 6 Touch your - Lexmark 13C1104 | User Guide - Page 98
the number of copies, and then touch Print. Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. The following flash drives - Lexmark 13C1104 | User Guide - Page 99
. Note: Do not remove the flash drive from the USB port until the document has finished printing. If you leave the flash drive in the printer after leaving the initial USB menu screen, but you still want to print files from the flash drive, then go to the home screen, touch - Lexmark 13C1104 | User Guide - Page 100
Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and 2 ABC 6 MNO while turning the printer on. 3 Release the buttons when the screen with the progress bar appears. The printer performs a power‑on sequence, and then the Configuration menu - Lexmark 13C1104 | User Guide - Page 101
users In Mac OS X version 10.5 or later: 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax, and then double‑click the printer icon. 3 From the printer window, select the job to cancel. 4 From the icon bar at the top of the window, click the Delete icon. In Mac OS X version - Lexmark 13C1104 | User Guide - Page 102
clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you placed the document on the scanner glass, then touch Finish the Job to return to the home screen. Copying - Lexmark 13C1104 | User Guide - Page 103
glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Copy from, and then identify to, and then touch the tray that contains transparencies, or touch Manual Feeder and then place transparencies in the multipurpose feeder. 6 Touch - Lexmark 13C1104 | User Guide - Page 104
document. 5 Touch Copy to, and then touch Manual Feeder and place letterhead face up, top edge first loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch from the "Copy from" size, then the printer will scale the size automatically. 6 Touch Copy - Lexmark 13C1104 | User Guide - Page 105
tray or feeder that contains the paper type you want. Note: If you choose Manual Feeder, then you will also need to select the paper size and type. 6 glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 From the Sides (Duplex) area, - Lexmark 13C1104 | User Guide - Page 106
halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper that are composed primarily glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Use the keypad to enter the number - Lexmark 13C1104 | User Guide - Page 107
clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Select a duplex setting. 5 Touch Options. 6 Touch Paper Saver. 7 Select the desired output. 8 Touch Print Page Borders if - Lexmark 13C1104 | User Guide - Page 108
magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you placed the document on the scanner glass, then touch Finish the Job to return to the home screen. - Lexmark 13C1104 | User Guide - Page 109
as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Copy. 4 Touch Options. 5 Touch Header/Footer. 6 Pick an area of the page to place the date and time. 7 Touch Date - Lexmark 13C1104 | User Guide - Page 110
Feeder, and manually send the paper through the multipurpose feeder. • When "Copy to" is set to Auto Size Match, each copy matches the size of the original document. If a matching paper size is not in one of the trays, the printer scales each copy to fit loaded paper. Scale This option creates - Lexmark 13C1104 | User Guide - Page 111
dynamic range of tones in the original document. • Printed Image-Used when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper that are composed primarily of images Sides (Duplex) Use this option to select duplex settings. You - Lexmark 13C1104 | User Guide - Page 112
print across each page. Note: A custom overlay can also be created by your system support person. When a custom overlay is created, a button with an icon of that overlay Duplex options may not be available on all printer models. Save as Shortcut This option allows the current settings to be saved as - Lexmark 13C1104 | User Guide - Page 113
for magazine articles, business graphics, and brochures. Use Printed Image mode when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper Use Photograph mode when the original document is a high-quality photograph or inkjet print. - Lexmark 13C1104 | User Guide - Page 114
address. For more information, see your system support person. 1 Touch Menus. 2 Touch Settings. 3 Touch General Settings. 4 Touch the left or right arrow next to Run initial setup to select Yes. 5 Touch Submit. Submitting changes appears. 6 Turn off the printer, wait ten seconds, and then turn the - Lexmark 13C1104 | User Guide - Page 115
/FTP Settings. 4 Click E-mail Settings. 5 Click Setup E-mail Server. 6 Fill in the fields with the appropriate information. 7 Click Add. Configuring the e‑mail settings 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the - Lexmark 13C1104 | User Guide - Page 116
magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch E-mail. 4 Enter the e‑mail address or shortcut number. To enter additional recipients, touch Next Address, and then enter - Lexmark 13C1104 | User Guide - Page 117
. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch E-mail. 4 Touch Search Address Book. 5 scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch E-mail. 4 Type an e‑mail address. 5 - Lexmark 13C1104 | User Guide - Page 118
glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch E-mail. 4 Type an e-mail address. 5 mixed letter and legal paper sizes. Sides (Duplex) This option informs the printer if the original document is simplex (printed on one side) or duplex - Lexmark 13C1104 | User Guide - Page 119
pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by downloading a third party standalone viewer Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. Color can be turned on or off with any of the Content choices - Lexmark 13C1104 | User Guide - Page 120
E-mailing 120 • Photograph-Tells the scanner to pay extra attention to graphics and pictures. This setting increases the time it takes to scan, but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. • Color-Sets - Lexmark 13C1104 | User Guide - Page 121
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Setting up the printer to fax When setting up the printer to fax, you must follow these steps: 1 Choose a fax connection type, and then follow the steps for that method. For more - Lexmark 13C1104 | User Guide - Page 122
to a PBX or ISDN system" on page 123. Use a Distinctive Ring service See "Connecting to a distinctive ring service" on page 124. Connect to a telephone line, telephone, and answering See "Connecting the printer and a telephone or answering machine machine to the same telephone line" on page - Lexmark 13C1104 | User Guide - Page 123
123 Connecting to a DSL service If you subscribe to a DSL service, then contact the DSL provider to obtain a DSL filter and telephone cord, and then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect - Lexmark 13C1104 | User Guide - Page 124
for distinguishing between fax and voice calls. If you subscribe to a distinctive ring service, follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an active - Lexmark 13C1104 | User Guide - Page 125
Faxing 125 3 Remove the plug from the printer EXT port . 4 Connect your telecommunications equipment directly to the printer EXT port . Use one of the following methods: Answering machine Answering machine and telephone - Lexmark 13C1104 | User Guide - Page 126
or regions, a telephone line adapter is included in the box. Use this adapter to connect an answering machine, telephone, or other telecommunications equipment to the printer. - Lexmark 13C1104 | User Guide - Page 127
devices in your home (such as telephones or answering machines) may not work. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to the adapter, and then connect the adapter to the active telephone wall jack - Lexmark 13C1104 | User Guide - Page 128
Faxing 128 3 Connect the answering machine or telephone to the adapter. Answering machine Telephone - Lexmark 13C1104 | User Guide - Page 129
devices in your home (such as telephones or answering machines) may not work. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to the adapter. Note: Your telephone adapter may look different than the one - Lexmark 13C1104 | User Guide - Page 130
Faxing 130 3 Connect the adapter into the N slot of an active analog telephone wall jack. 4 If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall - Lexmark 13C1104 | User Guide - Page 131
LINE port . 3 Connect the other end of the telephone cable to an active analog telephone wall jack. 4 Remove the protective plug from the printer EXT port . 5 Connect your telephone to the computer telephone jack. Note: See the manual that came with your computer for the telephone connections. - Lexmark 13C1104 | User Guide - Page 132
prior to use. If you disabled the fax function when setting up the printer for the first time or if the printer has been off for an extended time, then follow these steps: Note: Before completing these instructions, make sure the fax cables are connected. For more information, see "Choosing a fax - Lexmark 13C1104 | User Guide - Page 133
outgoing faxes. 6 Click inside the Station Number box, and then enter the printer fax number. 7 Click Submit. Setting the date and time If the Enable NTP. Note: If you prefer to set the date and time manually, click inside the Manually Set Date & Time box, and then enter the current date and time - Lexmark 13C1104 | User Guide - Page 134
. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax. 4 Enter the fax number or Windows users 1 Verify that the PostScript driver is installed. 2 Verify that the fax option is installed in the printer driver. 3 From the Print dialog Fax screen - Lexmark 13C1104 | User Guide - Page 135
Print Emulation column. 8 Click Add Printer. 9 Click Finish, and then follow the instructions on the screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, select your operating system, and - Lexmark 13C1104 | User Guide - Page 136
printer from the list" area, choose your printer model with the letters "PS" in the Print Emulation column. 9 Click Add Printer. 10 Click Finish, and then follow the instructions the PostScript printer driver for your printer. • Verify that the fax option is installed in the printer driver. 1 With - Lexmark 13C1104 | User Guide - Page 137
printer as a fax: a From the Printer pop-up menu, choose Add Printer. b Select the printer from the dialog that appears. c From the Print Using pop-up menu, choose Select a driver to use. d From the list, choose your printer from your system support person. 4 Click adjust the paper guides. 3 On the - Lexmark 13C1104 | User Guide - Page 138
: If the address book feature is not enabled, then contact your system support person. 1 Load an original document faceup, short edge first into the glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax. 4 Touch Search Address Book. 5 Using - Lexmark 13C1104 | User Guide - Page 139
as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch Fax. 4 Use the keypad to enter the fax number. 5 Touch Options. 6 From the Resolution area, touch the arrows to change - Lexmark 13C1104 | User Guide - Page 140
Setup. 4 Touch Fax Receive Setting. 5 Touch the arrows until Sides (Duplex) appears. 6 Touch the arrows until Yes appears. 7 Touch Submit. Viewing a fax log 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the - Lexmark 13C1104 | User Guide - Page 141
. • When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes. Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photograph. Color can be turned on or off with any of the Content choices. Content - Lexmark 13C1104 | User Guide - Page 142
or when transmission times are cheaper. Note: If the printer is turned off when the delayed fax is scheduled to be sent, the fax is sent the next time the printer is turned on. • Advanced Imaging-Adjusts Background Removal, Contrast, Scan Edge to - Lexmark 13C1104 | User Guide - Page 143
brochures. Use Photo mode when faxing photos printed on a laser printer or taken from a magazine or newspaper. Holding and forwarding faxes until they are released. Held faxes can be released manually or at a scheduled day or time. 1 Type the printer IP address into the address field of your Web - Lexmark 13C1104 | User Guide - Page 144
address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 From - Lexmark 13C1104 | User Guide - Page 145
FTP destination has been configured by your system support person, the name of the destination becomes PostScript printer; for example, a color document can be scanned and then sent to a color printer. a document into the ADF, then adjust the paper guides. 3 On the home screen, touch FTP. 4 - Lexmark 13C1104 | User Guide - Page 146
loading a document into the ADF, then adjust the paper guides. 3 On the home screen, touch FTP. 4 Touch Search you do not know the IP address of the printer, then print a network setup page and locate an ID and password, get one from your system support person. 4 Click FTP Shortcut Setup. 5 Enter the - Lexmark 13C1104 | User Guide - Page 147
. • When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes. Sides (Duplex) This option informs the printer if the original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be - Lexmark 13C1104 | User Guide - Page 148
pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by downloading a third party standalone viewer Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. Color can be turned on or off with any of the Content choices - Lexmark 13C1104 | User Guide - Page 149
articles, business graphics, and brochures. When should I use Photo Use Photo mode when the original document is composed mostly of photos printed on a laser mode? printer or taken from a magazine or newspaper. - Lexmark 13C1104 | User Guide - Page 150
magazine clippings). Scanning to a computer 1 Type the printer IP address into the address field of your Web browser. Note: If you Scan Profile list on the display. 7 Click Submit. 8 Review the instructions on the Scan Profile screen. A shortcut number was automatically assigned when you guides. - Lexmark 13C1104 | User Guide - Page 151
third party standalone viewer Compression This option sets the format used to compress the scanned output file. Default Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photo. Default Content affects the quality and size of your scanned file. Text - Lexmark 13C1104 | User Guide - Page 152
in portrait or landscape orientation and then changes the Sides and Binding settings to match the original document orientation. Duplex This option informs the printer if your original document is printed on a single side or duplex (printed on both sides). This lets the scanner know what needs to be - Lexmark 13C1104 | User Guide - Page 153
. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 Insert the flash drive into the USB port on the front of the printer. The Held Jobs screen appears. 4 Touch Scan to USB drive. 5 Select the scan settings. 6 Touch Scan It. Note - Lexmark 13C1104 | User Guide - Page 154
1 Only appears if a wireless card is installed. 2 Depending on the printer setup, this menu item appears as Standard Network or Network . Security Edit Menu Print Settings Help Print all guides Copy guide E‑mail guide Fax guide FTP guide Information guide Print Defects guide Supplies Guide - Lexmark 13C1104 | User Guide - Page 155
Understanding printer menus 155 Paper menu Default Source menu Menu item Default Source Tray MP Feeder Envelope Feeder Manual Paper Manual Env Description Sets a default paper source for all print jobs Notes: • Tray 1 (standard tray) is the factory default setting. • Only an installed paper - Lexmark 13C1104 | User Guide - Page 156
Understanding printer menus 156 Menu item Description Tray Type Plain Paper Card Stock Transparency Glossy Heavy Glossy Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper - Lexmark 13C1104 | User Guide - Page 157
Understanding printer menus 157 Menu item Description Multipurpose Tray Type Plain Paper Card Stock to appear as a menu setting. • Plain paper is the factory default setting. Manual Paper Size A4 A5 JIS B5 Letter Legal Executive Folio Statement Universal Specifies the size of the paper being - Lexmark 13C1104 | User Guide - Page 158
setting. Note: Only installed trays are listed in this menu. Configure MP menu Menu item Configure MP Cassette Manual First Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. • The Cassette setting configures the - Lexmark 13C1104 | User Guide - Page 159
Understanding printer menus 159 Paper Texture menu In the Paper Texture menu, the Select Type and Select Texture features work together to enable Texture is the setting selected for Select Type, Rough is the only Select Texture setting available. • Settings appear only if the paper is supported. - Lexmark 13C1104 | User Guide - Page 160
Weight setting available. • Settings appear only if the paper is supported. Paper Loading menu Menu item Description Card Stock Loading Duplex Note: Off is the factory default setting. Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is - Lexmark 13C1104 | User Guide - Page 161
as the paper type Notes: • Off is the factory default setting. • Custom Loading is available only if the custom type is supported. Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties in Windows or the Print - Lexmark 13C1104 | User Guide - Page 162
factory default setting for the Custom Type. • The custom media type must be supported by the selected tray or feeder in order for you to print from that a paper type. This name replaces a Custom Type name in the printer menus. Description Specifies a non‑standard scan size Notes: • 4.65 inches - Lexmark 13C1104 | User Guide - Page 163
and options. This name replaces a Custom Scan Size name in the printer menus. Notes: • 8.5 inches is the US factory default setting for Width with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet. Menu item - Lexmark 13C1104 | User Guide - Page 164
printer menus 164 Menu item Feed Direction Short Edge Long Edge Description Specifies the feed direction if the paper can be loaded in either direction Notes: • Short Edge is the factory default setting. • Long Edge appears only if the longest edge is shorter than the maximum width supported - Lexmark 13C1104 | User Guide - Page 165
with an internal print server installed. Prints a report of all the fonts available for the printer language currently set in the printer Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be set to 100%. • The optional flash - Lexmark 13C1104 | User Guide - Page 166
increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set is the factory default setting. • The On value buffers jobs on the printer hard disk. This menu selection appears only when a formatted disk is - Lexmark 13C1104 | User Guide - Page 167
171 • "AppleTalk menu" on page 171 • "NetWare menu" on page 171 • "LexLink menu" on page 172 Note: The Wireless menu appears only when the printer is connected to a wireless network. SMTP Setup menu Use the following menu to configure the SMTP server. Menu item Primary SMTP Gateway Primary SMTP - Lexmark 13C1104 | User Guide - Page 168
about the current network setup Notes: • The Setup Page contains information about the network printer settings, such as the TCP/IP address. • The NetWare Setup Page menu item appears only on models that support NetWare and shows information about NetWare settings. Network Card menu This menu is - Lexmark 13C1104 | User Guide - Page 169
is selected, then the setting is saved as 10. Allows the printer to print a banner page Note: Off is the factory default setting change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable RARP to Off on systems that support BOOTP and RARP. Lets you view or - Lexmark 13C1104 | User Guide - Page 170
the File Transfer Protocol. Note: Yes is the factory default setting. Enables the built-in Web server (Embedded Web Server). When this is enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. Lets you view or change the current WINS - Lexmark 13C1104 | User Guide - Page 171
for the wireless network Lets you select an available network for the printer to use Lets you view the quality of the wireless connection of zones available on the network> Description Activates or deactivates AppleTalk support Note: Yes is the factory default setting. Shows the assigned AppleTalk - Lexmark 13C1104 | User Guide - Page 172
Understanding printer menus 172 Network/Ports > Standard Network or Network > Std Network Ethernet Type II Ethernet SNAP Packet Burst Yes No NSQ/GSQ Mode Yes No Description Activates NetWare support Note: No is the factory default setting. Lets you view the assigned NetWare login name Note: - Lexmark 13C1104 | User Guide - Page 173
processing is resumed. • The USB buffer size value can be changed in 1‑K increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether the Resource Save setting is On or Off. • To increase the maximum size range for the - Lexmark 13C1104 | User Guide - Page 174
. Sets the network address, netmask, or gateway information for an external print server that is attached to the printer using a USB cable. Note: This menu item is available only if the printer is attached to an external print server through the USB port. Parallel menu This menu appears only if - Lexmark 13C1104 | User Guide - Page 175
setting can be changed in 1K increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off. • To setting. • The Standard setting tries to resolve parallel port communication problems. - Lexmark 13C1104 | User Guide - Page 176
Mac Binary PS On Off Auto Parallel With ENA ENA Address ENA Netmask ENA Gateway Description Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the - Lexmark 13C1104 | User Guide - Page 177
is the factory default setting. • When the On setting is used, the printer performs NPA processing. If the data is not in NPA format, it is increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to - Lexmark 13C1104 | User Guide - Page 178
the factory default setting. Sets the parity for serial input and output data frames Note: None is the factory default setting. Determines whether the printer uses the DSR Signal. DSR is a handshaking signal used by most serial cables. Notes: • Off is the factory default setting. • The serial port - Lexmark 13C1104 | User Guide - Page 179
Logins Login failures Failure time frame Lockout time Login timeout Description Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Notes: • "Login failures" specifies the number of failed login attempts before users are locked - Lexmark 13C1104 | User Guide - Page 180
can be wiped and returned to service. Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, such as downloaded fonts, macros, and held jobs. Manual Wiping overwrites all disk space - Lexmark 13C1104 | User Guide - Page 181
print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, such as downloaded fonts, macros, and held jobs. Both manual and scheduled wiping allow the file system to reuse marked disk space without first having - Lexmark 13C1104 | User Guide - Page 182
Understanding printer menus 182 Menu item Delete Log Delete now Do not delete default settings enable the security audit log. Description Lets you view the current date and time settings for the printer Note: Date/Time is set in YYYY-MM-DD HH:MM format. Note: GMT is the factory default setting - Lexmark 13C1104 | User Guide - Page 183
Quiet Mode Off On 183 Description Sets the language of the text appearing on the display Note: All languages may not be available for all printers. Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the - Lexmark 13C1104 | User Guide - Page 184
Tab On Off Russian/Polish Tab On Off Korean Tab On Off Paper Sizes U.S. Metric Scan to PC Port Range 184 Description Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select - Lexmark 13C1104 | User Guide - Page 185
Text Cartridge levels on status screen On Off Black Toner When to Display Display Do not display Message to Display Default Alternate Default Message Alternate Message Displayed Information (continued) Paper Jam Load Paper Service Errors 185 Description - Lexmark 13C1104 | User Guide - Page 186
screen, and default buttons can be removed. Available selections for each button are: Display Do Not Display Formats the printer date Formats the printer time Specifies the brightness of the printer control panel screen Sets the copies from the scanner glass to only one page at a time Note: Off is - Lexmark 13C1104 | User Guide - Page 187
printer menus Menu item Allow Background Removal On Off Allow Custom Job Scans On Off Scanner Jam Recovery Job level Page level Web Page Refresh Rate 30-300 Contact Name Location Alarms Alarm Control Cartridge • Off is the factory default setting for Toner Alarm. Off means no alarm will sound. - Lexmark 13C1104 | User Guide - Page 188
of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation. This - Lexmark 13C1104 | User Guide - Page 189
to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. Description Specifies the type of content contained in the copy job Notes: • Text/Photo is the factory default - Lexmark 13C1104 | User Guide - Page 190
Understanding printer menus 190 Menu item Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Paper Saver Off 2 on 1 Portrait 2 on 1 Landscape 4 - Lexmark 13C1104 | User Guide - Page 191
Understanding printer menus 191 Menu item Copy To Source Tray Manual Feeder Auto Size Match Transparency Separators On Off Separator Sheets None Between Copies Between Jobs Between Pages Separator Sheet Source Tray Manual Feeder Darkness 1-9 Number of Copies Header/Footer Top left Top left - Lexmark 13C1104 | User Guide - Page 192
Understanding printer menus 192 Menu item Header/Footer Top middle Top middle Off Date/Time Page number Bates number Custom text Print on All pages First page - Lexmark 13C1104 | User Guide - Page 193
Understanding printer menus 193 Menu item Header/Footer Bottom middle Bottom middle Off Date/Time Page number Bates number Custom text a document that contains mixed paper sizes Notes: • Off is the factory default setting. • This menu item appears only if a valid printer hard drive is installed. - Lexmark 13C1104 | User Guide - Page 194
Understanding printer menus 194 Menu item Allow Save as Shortcut On Off Background Removal ‑4 to +4 Auto Center On Off Color Dropout Color Dropout None Red Green Blue - Lexmark 13C1104 | User Guide - Page 195
fax is identified to recipients in the fax header Sets the printer to fax manually only, which requires a line splitter and a telephone hand . • Touch # 0 on the numeric keypad to go directly to the Manual Fax function. Defines the allocation of non-volatile memory between sending and receiving fax - Lexmark 13C1104 | User Guide - Page 196
Understanding printer menus 196 Menu item Caller ID FSK DTMF Fax number • FSK is the factory default setting. • This option appears only when the selected country/region supports multiple caller ID patterns. Specifies the direction from which digits are masked in an outgoing fax number Note - Lexmark 13C1104 | User Guide - Page 197
Understanding printer menus 197 Fax Send Settings Menu item Resolution Standard Fine Super Fine Ultra Fine Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed - Lexmark 13C1104 | User Guide - Page 198
for fax jobs Note: Yes is the factory default setting. Lets you send faxes by scanning at the printer Note: On is the factory default setting. Allows driver to fax jobs to be sent by the printer Note: Yes is the factory default setting. Lets you save fax numbers as shortcuts in the - Lexmark 13C1104 | User Guide - Page 199
Understanding printer menus 199 Menu item Description Background Removal ‑4 to +4 Adjusts the amount of background visible on a copy Note: 0 is the factory default setting. Color Dropout Color - Lexmark 13C1104 | User Guide - Page 200
Forward Description Allows fax jobs to be received by the printer Note: On is the factory default setting. Allows a fax to be held until toner or supplies are replaced Notes: • This menu item appears only if a hard disk is supported and installed. • None is the factory default setting. Specifies - Lexmark 13C1104 | User Guide - Page 201
Never Print on Error Auto Print Logs On Off Log Paper Source Tray Manual Feeder Description Specifies the type of recipient to which faxes will be forwarded Note: This item is available only from the printer Embedded Web Server. Lets you enter the shortcut number which matches the recipient - Lexmark 13C1104 | User Guide - Page 202
Understanding printer menus 202 Menu item Logs Display Remote Station Name Dialed Number Enable Job Log On Off Enable Call Log On Off Speaker Settings Menu item - Lexmark 13C1104 | User Guide - Page 203
Fine Super Fine Ultra Fine Darkness 1-9 Orientation Portrait Landscape Description Lets you enter the information using the virtual keyboard on the printer touch screen Specifies SMTP server port information Note: 25 is the default SMTP gateway port. Specifies SMTP server port information Note - Lexmark 13C1104 | User Guide - Page 204
Understanding printer menus 204 Menu item Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 ID Card Custom Scan - Lexmark 13C1104 | User Guide - Page 205
Understanding printer menus 205 Menu item E‑mail Server Setup Max e‑mail size 0-65535 KB E‑mail Server Setup Size Error Message E‑mail Server Setup Limit destinations E‑mail Server - Lexmark 13C1104 | User Guide - Page 206
Understanding printer menus 206 Menu item Darkness 1-9 Orientation Portrait Landscape Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 - Lexmark 13C1104 | User Guide - Page 207
Understanding printer menus 207 Menu item Text/Photo Default 5-90 Photo Default 5-90 E‑mail images sent as Attachment Web Link Use Multi‑Page TIFF On Off Transmission Log Print log Do not print log Print only for error Log Paper Source Tray Manual Feeder Manual Env MP Feeder E‑mail Bit Depth 8 - Lexmark 13C1104 | User Guide - Page 208
Understanding printer menus 208 Menu item Allow Save as Shortcut On Off Background Removal ‑4 to +4 Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 - Lexmark 13C1104 | User Guide - Page 209
Understanding printer menus 209 FTP Settings menu Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text - Lexmark 13C1104 | User Guide - Page 210
Understanding printer menus 210 Menu item Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 ID Card Custom Scan - Lexmark 13C1104 | User Guide - Page 211
Understanding printer menus 211 Menu item Use Multi‑Page TIFF On Off Transmission Log Print log Do not print log Print only for error Log Paper Source Tray Manual Feeder Manual Env MP Feeder FTP bit Depth 8 bit 1 bit Base File Name Custom Job Scanning On Off Scan Preview On Off Allow Save as - Lexmark 13C1104 | User Guide - Page 212
Understanding printer menus 212 Menu item Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0-255 Default Green Threshold 0-255 Default Blue Threshold 0-255 Contrast 0-5 - Lexmark 13C1104 | User Guide - Page 213
Understanding printer menus 213 Menu item Content Text/Photo Photograph Text Color Gray Color Resolution 75 150 200 300 400 600 Darkness 1-9 Orientation Portrait Landscape Original Size - Lexmark 13C1104 | User Guide - Page 214
bit is the factory default setting. Lets you enter a base file name Lets you scan a document that contains mixed paper sizes into a single job Notes: • A printer hard disk must be installed in the printer and operating properly for this menu item to be available • Off is the factory default setting. - Lexmark 13C1104 | User Guide - Page 215
0-5 Print Settings Menu item Copies Description Specifies whether a preview will appear on the display for scan jobs Notes: • A printer hard disk must be installed in the printer and operating properly for this menu item to be available • Off is the factory default setting. Adjusts the amount of - Lexmark 13C1104 | User Guide - Page 216
Understanding printer menus 216 Menu item Paper Source Tray MP Feeder Manual Paper Manual Envelope Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Sides (Duplex) 1 Description Specifies the paper source selected to supply paper for the printer to print from the flash drive Stacks the pages of a - Lexmark 13C1104 | User Guide - Page 217
217 Menu item Separator Sheets None Between Copies Between Jobs Between Pages Separator Sheet Source Tray Manual Feeder Blank Pages Do Not Print Print Print Settings Setup menu Menu item Printer Language PCL Emulation PS Emulation Job Waiting On Off Description Places a sheet of paper between - Lexmark 13C1104 | User Guide - Page 218
at the boundary. • The Whole Page setting allows the image to be moved into the non‑printable area defined by the Normal setting, but the printer will clip the image at the Normal setting boundary. • The Whole Page setting only affects pages printed using a PCL 5e interpreter. This setting has no - Lexmark 13C1104 | User Guide - Page 219
memory is needed. Downloads are deleted in order to process print jobs. • The On setting retains the downloads during language changes and printer resets. If the printer runs out of memory, 38 Memory Full appears, and downloads are not deleted. Specifies the order in which held and confidential jobs - Lexmark 13C1104 | User Guide - Page 220
Understanding printer menus 220 Menu item Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Separator Sheets None Between Copies Between Jobs Between Pages Specifies the orientation of a multiple‑page sheet Note: Auto is the factory default setting. The printer chooses between portrait and landscape. - Lexmark 13C1104 | User Guide - Page 221
resolution Note: 600 dpi is the factory default setting. The printer driver default is 1200 IQ. Enhances the printed quality of small fonts the factory default setting. • Selecting a smaller number can help conserve toner. Enables a print mode preferable for files such as architectural drawings, - Lexmark 13C1104 | User Guide - Page 222
Read/Write or Write protected. • Selecting Yes deletes all data stored in flash memory. • No cancels the format request. Removes downloads from the printer hard disk, including all held Jobs, buffered jobs, and parked jobs. Job accounting information is not affected. Note: Delete Now is the default - Lexmark 13C1104 | User Guide - Page 223
PS Error On Off Font Priority Resident Flash/Disk Description Assists in isolating the source of a print job problem Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed. • To exit or deactivate - Lexmark 13C1104 | User Guide - Page 224
default setting. It shows the factory default set of fonts downloaded into printer RAM. • Flash and Disk settings appear only if applicable and show all Symbol sets support the different languages or specific programs such as math symbols for scientific text. Only the supported symbol sets - Lexmark 13C1104 | User Guide - Page 225
MP Feeder Off None 0-199 Assign Tray Off None 0-199 Assign Manual Paper Off None 0-199 Assign Man Env Off None 0-199 225 Description the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page - Lexmark 13C1104 | User Guide - Page 226
Understanding printer menus 226 Menu item Tray Renumber View Factory Def MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 - Lexmark 13C1104 | User Guide - Page 227
Understanding printer menus 227 Menu item Font Size 1-255 pt Scale 1-400% Orientation Portrait Landscape Margin Size 8-255 mm Backgrounds Do Not Print Print Image menu Menu - Lexmark 13C1104 | User Guide - Page 228
are stored in the printer. Other translations are available on the Software and Documentation CD. Menu item Print all guides Copy guide E‑mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide Description Prints all the guides Provides information about making - Lexmark 13C1104 | User Guide - Page 229
Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure all areas of the printer are dry before beginning a new print job. Cleaning the scanner glass If you encounter print quality problems, such as streaks on copied or scanned images, clean the areas shown - Lexmark 13C1104 | User Guide - Page 230
Maintaining the printer 230 3 Wipe the areas shown and let them dry. 4 Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 - Lexmark 13C1104 | User Guide - Page 231
the ADF cover. Adjusting scanner registration Scanner Registration is a process to align the scan area with the paper location. To manually adjust the scanner registration: 1 Turn the printer off. 2 Clean the scanner glass and backing material. 3 Hold down and 2 ABC 6 MNO while turning the - Lexmark 13C1104 | User Guide - Page 232
of the Quick Test copy closely matches the original. 9 Touch Back. 10 Touch Exit Configuration. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct - Lexmark 13C1104 | User Guide - Page 233
of supply levels. Note: The Black Cartridge gauge is only an estimate of how much toner is left in your cartridge. Checking the status of supplies from a network computer Note: The computer must be connected to the same network as the printer. 1 Type the printer IP address into the address field of - Lexmark 13C1104 | User Guide - Page 234
Recommended toner cartridges and part numbers Part name Lexmark Return Program Cartridge Toner Cartridge High Yield Toner Cartridge X463A11G X463H11G Extra High Yield Toner Cartridge X463X11G Regular cartridge X463A21G X463H21G X463X21G Ordering a photoconductor kit Depending on your printer - Lexmark 13C1104 | User Guide - Page 235
can be safely moved to another location by following these precautions: • Any cart used to move the printer must be able to support its weight and have a large enough surface to support the full footprint of the printer. • Keep the printer in an upright position. • Avoid severe jarring movements. - Lexmark 13C1104 | User Guide - Page 236
Maintaining the printer 236 Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit. - Lexmark 13C1104 | User Guide - Page 237
covers basic administrative support tasks. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at www.lexmark.com. Using the Embedded Web Server If the printer is installed on - Lexmark 13C1104 | User Guide - Page 238
the e‑mail addresses. 5 Click Submit. Note: See your system support person to set up the e‑mail server. Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network - Lexmark 13C1104 | User Guide - Page 239
Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available. Understanding jam messages and the front door. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Manual or multipurpose feeder door 5 Standard 250 - Lexmark 13C1104 | User Guide - Page 240
Clearing jams 240 Jam message numbers and how to access each jam Jam number 200‑201 202 231 233 234 To access the jam Try one or more of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit. Open the front door, and then open the rear door. Open the front - Lexmark 13C1104 | User Guide - Page 241
Clearing jams 241 200 and 201 paper jams CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Pull the tray completely out. 2 Remove the jam if you see it here. - Lexmark 13C1104 | User Guide - Page 242
Clearing jams 242 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets. 5 If you do not see any jammed sheets, open the rear door. - Lexmark 13C1104 | User Guide - Page 243
the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam. If the paper is exiting the printer, then pull the paper out, and then touch Continue. If the - Lexmark 13C1104 | User Guide - Page 244
Clearing jams 244 3 Close the rear door. 4 Touch Continue. 231 paper jam CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Open the front door. 1 2 2 Open the rear door. 3 Remove the jam. - Lexmark 13C1104 | User Guide - Page 245
Clearing jams 245 4 Close the rear door. 5 Close the front door. 6 Touch Continue. 233 paper jam 1 Remove the tray from the printer. - Lexmark 13C1104 | User Guide - Page 246
, complete the steps in "231 paper jam" on page 244. 234 paper jam A single jam or multiple jams are in the duplex area of the printer. To locate and remove the jammed sheets, complete all the steps in: • "231 paper jam" on page 244 • "233 paper jam" on page 245 235 - Lexmark 13C1104 | User Guide - Page 247
Clearing jams 247 3 Remove any jammed paper. 4 Insert the tray, and then touch Continue. 5 If the jam message persists, then pull out any optional trays. 6 Remove the jammed paper, and then insert the trays. 7 Touch Continue. 250 paper jam 1 Touch Status/Supplies to identify the location of the - Lexmark 13C1104 | User Guide - Page 248
Clearing jams 248 5 Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. 6 Touch Continue. 251 paper jam A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. - Lexmark 13C1104 | User Guide - Page 249
is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Touch Continue. - Lexmark 13C1104 | User Guide - Page 250
Clearing jams 250 290-294 paper jams Clearing jams under the ADF cover 1 Remove all original documents from the ADF. 2 Open the ADF cover. 3 Unlock the separator roll. - Lexmark 13C1104 | User Guide - Page 251
Clearing jams 251 4 Remove the separator roll. 5 Remove the jammed paper. 6 Reinstall the separator roll. - Lexmark 13C1104 | User Guide - Page 252
Clearing jams 252 7 Lock the separator roll. 8 Close the ADF cover. 9 Touch Continue. Clearing ADF jams by lifting the scanner cover 1 Open the scanner cover, and then remove any jammed pages. 2 Touch Continue. - Lexmark 13C1104 | User Guide - Page 253
Clearing jams 253 Clearing ADF duplex jams If you are making a two‑sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: 1 Remove the ADF input tray. 2 Pull out the jammed paper by pulling the sheet on the bottom. 3 Reinstall - Lexmark 13C1104 | User Guide - Page 254
Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer - Lexmark 13C1104 | User Guide - Page 255
Troubleshooting 255 Change to is a tray or feeder, and is a . 4 Contact Customer Support. • Touch Continue to clear the message and print without using the tray. Close front door Close the front door of the printer. Close door or insert cartridge The cartridge is missing or not - Lexmark 13C1104 | User Guide - Page 256
Troubleshooting 256 Disk corrupted The printer attempted a hard disk recovery on a corrupted hard Continue to clear the message. • Turn the printer off and then back on to reset the printer. If the message appears again, then contact your system support person. Fax server 'To Format' not set - Lexmark 13C1104 | User Guide - Page 257
Troubleshooting 257 Fax Station Number not set up The Fax Station Number Complete the Analog Fax Setup. If the message appears again, contact your system support person. Insert Tray Insert the specified tray into the printer. Install Tray Try one or more of the following: • Install the - Lexmark 13C1104 | User Guide - Page 258
Troubleshooting 258 Load manual feeder with is a paper type or size. Try one or more of the following: • Load the specified paper in the multipurpose feeder. • Touch Continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, - Lexmark 13C1104 | User Guide - Page 259
Troubleshooting 259 Remove originals from the scanner ADF Remove the paper from the ADF to Held Jobs? Try one or more of the following: • Touch Continue to restore all held jobs stored on the printer hard disk. • Touch Do not restore if you do not want any print jobs to be restored. Scan Document - Lexmark 13C1104 | User Guide - Page 260
Troubleshooting 260 Serial The printer is using a serial cable connection. The serial port is the message to clear. Unsupported disk An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a supported one. Unsupported USB device, please remove Remove - Lexmark 13C1104 | User Guide - Page 261
Troubleshooting 261 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part - Lexmark 13C1104 | User Guide - Page 262
Troubleshooting 262 37 Insufficient memory, some held jobs will not be restored The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk. Touch Continue to clear the message. 38 Memory full Try one or more of the following: • Touch Continue to clear - Lexmark 13C1104 | User Guide - Page 263
Troubleshooting 263 53 Unformatted flash detected Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Serial option error is - Lexmark 13C1104 | User Guide - Page 264
Troubleshooting 264 56 Parallel port disabled is the number of the parallel port. Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 - Lexmark 13C1104 | User Guide - Page 265
Troubleshooting 265 57 Configuration change, held jobs were not restored Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware has been updated. • Paper input, output, or - Lexmark 13C1104 | User Guide - Page 266
the message and continue printing. 88.yy Cartridge nearly low The toner is low. Replace the toner cartridge, and then touch Continue to clear the message and continue printing. 88.yy Replace cartridge The toner cartridge is empty. 1 Replace the toner cartridge. 2 Touch Continue to clear the message - Lexmark 13C1104 | User Guide - Page 267
Troubleshooting 267 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 290‑295.yy scanner jam Clear all original documents from the scanner. 293 Replace all originals if restarting job. The scanner was instructed ADF guides. 5 From the printer control panel, press . - Lexmark 13C1104 | User Guide - Page 268
Troubleshooting 268 840.01 Scanner Disabled This message indicates that the scanner was disabled by the system support person, or the scanner detected a hardware error and disabled itself. 841‑846 Scanner Service Error 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check - Lexmark 13C1104 | User Guide - Page 269
support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER - Lexmark 13C1104 | User Guide - Page 270
Troubleshooting 270 Confidential and other held jobs do not print These are • For PDF documents, recreate the PDF and then print it again. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Job takes - Lexmark 13C1104 | User Guide - Page 271
Troubleshooting 271 Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer in each tray to be linked. • Move the paper guides to the correct positions for the paper size loaded in - Lexmark 13C1104 | User Guide - Page 272
Troubleshooting 272 MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur INCREASE THE PRINT TIMEOUT VALUE 1 Make sure the printer . 8 Touch Submit. 9 Touch . Solving copy problems Copier does not respond These are possible solutions. Try - Lexmark 13C1104 | User Guide - Page 273
Troubleshooting 273 Poor copy quality These are some examples of poor copy quality: • Blank when the print becomes faded, replace the toner cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint‑free cloth dampened with water. If your printer has an ADF, be sure to - Lexmark 13C1104 | User Guide - Page 274
Troubleshooting 274 PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • From the printer control panel, press the Content button until the light comes on next to Text/Photo. • Rotate the original document on the scanner glass. • From the printer paper trays to make sure the guides touch the edges of the loaded - Lexmark 13C1104 | User Guide - Page 275
Troubleshooting 275 Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power - Lexmark 13C1104 | User Guide - Page 276
Troubleshooting 276 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. CHECK THE CABLE CONNECTIONS Make sure the network - Lexmark 13C1104 | User Guide - Page 277
Troubleshooting 277 Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports the printer is plugged in, the power is on, and Ready appears. CHECK THE PRINTER CONNECTIONS - Lexmark 13C1104 | User Guide - Page 278
Troubleshooting 278 REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an - Lexmark 13C1104 | User Guide - Page 279
you want the phone to ring before answering. 6 Click Submit. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Can receive but not send faxes These are possible solutions. Try one or more of the following: THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax - Lexmark 13C1104 | User Guide - Page 280
been a problem with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW When 88 Cartridge low your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP - Lexmark 13C1104 | User Guide - Page 281
came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. MAKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see "Updating available options in the printer driver" on page 53. Drawers These are - Lexmark 13C1104 | User Guide - Page 282
Troubleshooting 282 Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: CHECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. • Make sure the - Lexmark 13C1104 | User Guide - Page 283
guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet. Paper jam message remains - Lexmark 13C1104 | User Guide - Page 284
the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. - Lexmark 13C1104 | User Guide - Page 285
Troubleshooting 285 Characters have jagged or uneven edges These are possible solutions. are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in - Lexmark 13C1104 | User Guide - Page 286
dialog. Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality following: CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. - Lexmark 13C1104 | User Guide - Page 287
Troubleshooting 287 CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Size setting. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the - Lexmark 13C1104 | User Guide - Page 288
low appears or when the print becomes faded, replace the toner cartridge. THE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Skewed print These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size - Lexmark 13C1104 | User Guide - Page 289
paper. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from side to side to - Lexmark 13C1104 | User Guide - Page 290
88 Cartridge Low appears, order a new toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too dark These are possible solutions. Try one or more of the following: CHECK THE DARKNESS SETTINGS The Toner Darkness setting is too dark. • From the printer control - Lexmark 13C1104 | User Guide - Page 291
NOT BE CLEAR Check the paper path around the toner cartridge. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see. THERE IS TONER IN THE PAPER PATH Contact Customer Support. - Lexmark 13C1104 | User Guide - Page 292
possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner rubs off These are possible solutions. Try one or more - Lexmark 13C1104 | User Guide - Page 293
Troubleshooting 293 Toner specks These are possible solutions. Try one or more of the following: THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor Try one or more of the following: CHECK - Lexmark 13C1104 | User Guide - Page 294
, see your system administrator. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For - Lexmark 13C1104 | User Guide - Page 295
in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. If you don't have access to - Lexmark 13C1104 | User Guide - Page 296
PrintCryption are trademarks of Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company's designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible - Lexmark 13C1104 | User Guide - Page 297
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, - Lexmark 13C1104 | User Guide - Page 298
the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Mercury statement This product contains mercury in near these symbols without first touching the metal frame of the printer. - Lexmark 13C1104 | User Guide - Page 299
Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS , or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: Power - Lexmark 13C1104 | User Guide - Page 300
voltage limits. A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, Inc., S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 - Lexmark 13C1104 | User Guide - Page 301
service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark - Lexmark 13C1104 | User Guide - Page 302
tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor - Lexmark 13C1104 | User Guide - Page 303
the Facsimile User Instructions. The grant of services. This equipment shall not be set up to make automatic calls to the Telecom's 111 Emergency Service any 30 minute period for any single manual call initiation, and • The equipment facturation suisse (nº de référence Lexmark : 14B5109 ou 80D1877) - Lexmark 13C1104 | User Guide - Page 304
CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information. Regulatory - Lexmark 13C1104 | User Guide - Page 305
the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that - Lexmark 13C1104 | User Guide - Page 306
use only. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Refer to the table at the end of the Notices section for further compliance information. Česky Dansk - Lexmark 13C1104 | User Guide - Page 307
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. Statement of Limited Warranty Lexmark X463de, Lexmark X464de, Lexmark X466dte, Lexmark X466dtwe Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers - Lexmark 13C1104 | User Guide - Page 308
of prints produced by any product. Warranty service does not include repair of failures caused by: -Modification or unauthorized attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment - Lexmark 13C1104 | User Guide - Page 309
THE PRODUCT INDICATES ACCEPTANCE OF THESE TERMS. DEVICE LICENSE AGREEMENT The patented printer is licensed for, and designed to work with only genuine Lexmark toner cartridges and developer components for the life of the patented printer. Under this patent license, you agree to: (1) use only genuine - Lexmark 13C1104 | User Guide - Page 310
this license/agreement to any subsequent user of this printer. The patented Lexmark toner cartridges and developer components inside are licensed subject to a provided by Lexmark for use in connection with your Lexmark product. The term "Software Program" includes machine-readable instructions, audio - Lexmark 13C1104 | User Guide - Page 311
OR CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), AND EVEN IF LEXMARK, OR ITS SUPPLIERS, AFFILIATES, OR REMARKETERS HAVE BEEN ADVISED OF THE number of authorized users to the number specified in your agreement with Lexmark. You may not separate the components of the Software Program for - Lexmark 13C1104 | User Guide - Page 312
terms of this Software License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this Software License Agreement, the terms of this Software - Lexmark 13C1104 | User Guide - Page 313
Notices 313 This Product contains Adobe® Flash® player software under license from Adobe Systems Incorporated, Copyright © 1995-2007 Adobe Macromedia Software LLC. All rights reserved. Adobe, Reader and Flash are trademarks of Adobe Systems Incorporated. - Lexmark 13C1104 | User Guide - Page 314
toner cartridge 261 31 Replace defective cartridge 261 32 Cartridge part number unsupported by device 261 34 Short paper 261 35 Insufficient memory to support bps 255 connecting the printer to answering machine 124 computer modem 131 distinctive ring service 124 regional adapters 126 telephone - Lexmark 13C1104 | User Guide - Page 315
troubleshooting display is blank 254 display shows only diamonds 254 display, printer control panel 22 adjusting brightness 70 distinctive ring service settings 237 setting up e‑mail alerts 237 Embedded Web Server Administrator's Guide 237 emission notices 297, 300, 301, 304, 305, 306 enlarging - Lexmark 13C1104 | User Guide - Page 316
58 installing options in driver 53 printer software 52, 135 installing printer software adding options 53 Internal Solutions Port installing 35 troubleshooting 282 Internal Solutions Port linking trays 84 Load with 257 Load manual feeder with 258 loading multipurpose feeder 79 trays 75 - Lexmark 13C1104 | User Guide - Page 317
Card menu 168 Network Reports menu 168 network setup page 52 Networking Guide 237 No analog phone line connected to modem, fax is disabled. Change: Load Tray 258 paper feed troubleshooting message remains after jam is cleared 283 paper jams accessing jam supported by the printer 90 - Lexmark 13C1104 | User Guide - Page 318
quality troubleshooting blank toner cartridge 261 31 Replace defective cartridge 261 32 Cartridge part number unsupported by device 261 34 Short paper 261 35 Insufficient memory to support Service Error 268 88 Cartridge low 266 88.yy Cartridge nearly low 266 88.yy Replace cartridge 266 900-999 Service - Lexmark 13C1104 | User Guide - Page 319
Load with 257 Load manual feeder with 258 Memory full, troubleshooting drawers 281 flash memory card 281 hard disk with adapter 281 Internal Solutions Port 282 memory card 282 option not working 280 paper trays 283 printer problems Lexmark packaging 72 Lexmark products 72 toner cartridges - Lexmark 13C1104 | User Guide - Page 320
85 trays linking 84, 85 loading 75 unlinking 84, 85 troubleshooting checking an unresponsive printer 254 checking an unresponsive scanner 275 contacting Customer Support 294 solving basic printer problems 254 troubleshooting, copy copier does not respond 272 partial document or photo copies - Lexmark 13C1104 | User Guide - Page 321
Index 321 toner specks 293 troubleshooting, printer options drawers 281 flash memory card 281 hard disk with adapter 281 Internal Solutions Port 282 memory card 282 option not working 280 paper trays 283 troubleshooting, scan cannot scan from a computer 276 partial document or photo scans 276 scan
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
-
251
-
252
-
253
-
254
-
255
-
256
-
257
-
258
-
259
-
260
-
261
-
262
-
263
-
264
-
265
-
266
-
267
-
268
-
269
-
270
-
271
-
272
-
273
-
274
-
275
-
276
-
277
-
278
-
279
-
280
-
281
-
282
-
283
-
284
-
285
-
286
-
287
-
288
-
289
-
290
-
291
-
292
-
293
-
294
-
295
-
296
-
297
-
298
-
299
-
300
-
301
-
302
-
303
-
304
-
305
-
306
-
307
-
308
-
309
-
310
-
311
-
312
-
313
-
314
-
315
-
316
-
317
-
318
-
319
-
320
-
321
 |
 |
X46x Series
User's Guide
August 2011
www.lexmark.com
Machine type(s):
7014, 4569, 4570
Model(s):
431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2