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Lexmark 13C1104 User Guide - Page 268

Scanner Disabled, 841-846 Scanner Service Error, 900–999 Service <message>

UPC - 734646144902

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Troubleshooting 268 840.01 Scanner Disabled This message indicates that the scanner was disabled by the system support person, or the scanner detected a hardware error and disabled itself. 841‑846 Scanner Service Error 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. If the service message appears again, then contact Customer Support, and report the message. 900-999 Service 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. If the service message appears again, contact Customer Support, and report the message. 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple‑language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. The Print dialog appears. 3 Click Advanced.

Section	Page
Contents	2
Safety information	14
Learning about the printer	16
Thank you for choosing this printer!	16
Finding information about the printer	16
Printer configurations	17
Selecting a location for the printer	19
Basic functions of the scanner	20
Understanding the ADF and scanner glass	21
Understanding the printer control panel	22
Understanding the home screen	23
Using the touch-screen buttons	24
Additional printer setup	28
Installing internal options	28
Available internal options	28
Accessing the system board to install internal options	29
Installing a memory card	31
Installing a flash memory or firmware card	33
Installing an Internal Solutions Port	35
Installing a printer hard disk	42
Installing a fax card	46
Installing hardware options	49
Installing a 250- or 550-sheet drawer	49
Attaching cables	50
Verifying printer setup	51
Printing a menu settings page	51
Printing a network setup page	52
Setting up the printer software	52
Installing printer software	52
Updating available options in the printer driver	53
Setting up wireless printing	54
Follow these steps to set up your printer	54
Information you will need to set up the printer on a wireless network	54
Installing the printer on a wireless network (Windows)	55
Installing the printer on a wireless network (Macintosh)	58
Installing the printer on a wired network	61
Changing port settings after installing a new network Internal Solutions Port	64
Setting up serial printing	66
Minimizing your printer's environmental impact	68
Saving paper and toner	68
Using recycled paper	68
Conserving supplies	68
Saving energy	69
Using Eco-Mode	69
Adjusting Power Saver	70
Adjusting the brightness of the display	70
Setting the standard exit bin light	71
Recycling	72
Recycling Lexmark products	72
Recycling Lexmark packaging	72
Returning Lexmark cartridges for reuse or recycling	72
Reducing printer noise	73
Loading paper and specialty media	74
Setting the Paper Size and Paper Type	74
Configuring Universal paper settings	74
Avoiding jams	75
Loading trays	75
Using the multipurpose feeder	79
Linking and unlinking trays	84
Linking trays	84
Unlinking trays	84
Assigning a custom paper type name	85
Changing a Custom Type <x> name	85
Paper and specialty media guidelines	87
Paper guidelines	87
Paper characteristics	87
Unacceptable paper	88
Selecting paper	88
Using recycled paper and other office papers	88
Selecting preprinted forms and letterhead	89
Storing paper	89
Supported paper sizes, types, and weights	90
Paper sizes supported by the printer	90
Paper types and weights supported by the printer	91
Paper capacities	92
Printing	93
Printing a document	93
Printing on both sides of the paper (duplexing)	93
Printing on specialty media	94
Tips on using letterhead	94
Tips on using transparencies	94
Tips on using envelopes	94
Tips on using labels	95
Tips on using card stock	96
Printing confidential and other held jobs	96
Holding jobs in the printer	96
Printing confidential and other held jobs from Windows	97
Printing confidential and other held jobs from a Macintosh computer	97
Printing from a flash drive	98
Printing information pages	99
Printing a font sample list	99
Printing a directory list	99
Printing the print quality test pages	100
Canceling a print job	100
Canceling a print job from the printer control panel	100
Canceling a print job from the computer	100
Copying	102
Making copies	102
Making a quick copy	102
Copying using the ADF	102
Copying using the scanner glass	103
Copying photos	103
Copying on specialty media	103
Making transparencies	103
Copying to letterhead	104
Customizing copy settings	104
Copying from one size to another	104
Making copies using paper from a selected tray	104
Copying on both sides of the paper (duplexing)	105
Reducing or enlarging copies	105
Adjusting copy quality	105
Collating copies	106
Placing separator sheets between copies	106
Copying multiple pages onto a single sheet	107
Creating a custom job (job build)	107
Pausing the current print job to make copies	108
Placing information on copies	109
Placing the date and time at the top of each page	109
Placing an overlay message on each page	109
Canceling a copy job	109
Canceling a copy job while the document is in the ADF	109
Canceling a copy job while copying pages using the scanner glass	110
Canceling a copy job while the pages are being printed	110
Understanding the copy screens and options	110
Copy from	110
Copy to	110
Scale	110
Darkness	111
Content	111
Sides (Duplex)	111
Collate	111
Options	111
Improving copy quality	113
E-mailing	114
Getting ready to e-mail	114
Enabling the e-mail function	114
Setting up the e-mail function	115
Configuring the e-mail settings	115
Creating an e-mail shortcut	115
Creating an e-mail shortcut using the Embedded Web Server	115
Creating an e-mail shortcut using the touch screen	116
E-mailing a document	116
Sending an e-mail using the touch screen	116
Sending an e-mail using a shortcut number	116
Sending an e-mail using the address book	117
Customizing e-mail settings	117
Adding e-mail subject and message information	117
Changing the output file type	118
Canceling an e-mail	118
Understanding e-mail options	118
Original Size	118
Sides (Duplex)	118
Orientation	119
Binding	119
E-mail Subject	119
E-mail File Name	119
E-mail Message	119
Resolution	119
Send As	119
Content	119
Advanced Options	120
Faxing	121
Getting the printer ready to fax	121
Setting up the printer to fax	121
Choosing a fax connection	121
Connecting to an analog telephone line	122
Connecting to a DSL service	123
Connecting to a PBX or ISDN system	123
Connecting to a distinctive ring service	124
Connecting the printer and a telephone or answering machine to the same telephone line	124
Connecting to an adapter for your country or region	126
Connecting to a computer with a modem	131
Enabling the fax function	132
Using the Embedded Web Server for fax setup	133
Setting the date and time	133
Turning daylight saving time on or off	134
Sending a fax	134
Sending a fax using the printer control panel	134
Getting ready to send a fax using the computer	134
Installing a PostScript driver	135
Sending a fax using the computer	136
Creating shortcuts	137
Creating a fax destination shortcut using the Embedded Web Server	137
Creating a fax destination shortcut using the touch screen	137
Using shortcuts and the address book	138
Using fax shortcuts	138
Using the address book	138
Customizing fax settings	139
Changing the fax resolution	139
Making a fax lighter or darker	139
Sending a fax at a scheduled time	139
Printing an incoming fax on both sides of the paper (duplexing)	140
Viewing a fax log	140
Blocking junk faxes	140
Canceling an outgoing fax	141
Canceling a fax while the original documents are still scanning	141
Canceling a fax after the original documents have been scanned to memory	141
Understanding fax options	141
Original Size	141
Content	141
Sides (Duplex)	142
Resolution	142
Darkness	142
Advanced Options	142
Improving fax quality	143
Holding and forwarding faxes	143
Holding faxes	143
Forwarding a fax	144
Scanning to an FTP address	145
Scanning to an FTP address	145
Scanning to an FTP address using the keypad	145
Scanning to an FTP address using a shortcut number	145
Scanning to an FTP address using the address book	146
Creating shortcuts	146
Creating an FTP shortcut using the Embedded Web Server	146
Creating an FTP shortcut using the touch screen	147
Understanding FTP options	147
Original Size	147
Sides (Duplex)	147
Orientation	147
Binding	147
Resolution	147
Send As	148
Content	148
Advanced Options	148
Improving FTP quality	149
Scanning to a computer or flash drive	150
Scanning to a computer	150
Understanding scan profile options	151
Quick Setup	151
Format Type	151
Compression	151
Default Content	151
Color	152
Original Size	152
Orientation	152
Duplex	152
JPEG Quality	152
Darkness	152
Resolution	152
Advanced Imaging	152
Scanning to a flash drive	153
Improving scan quality	153
Understanding printer menus	154
Menus list	154
Paper menu	155
Default Source menu	155
Paper Size/Type menu	155
Configure MP menu	158
Substitute Size menu	158
Paper Texture menu	159
Paper Weight menu	160
Paper Loading menu	160
Custom Types menu	162
Custom Names menu	162
Custom Scan Sizes menu	162
Universal Setup menu	163
Reports menu	164
Network/Ports menu	165
Active NIC menu	165
Standard Network or Network <x> menus	165
SMTP Setup menu	167
Network Reports menu	168
Network Card menu	168
TCP/IP menu	169
IPv6 menu	170
Wireless menu	171
AppleTalk menu	171
NetWare menu	171
LexLink menu	172
Standard USB menu	173
Parallel <x> menu	174
Serial <x> menu	176
Security menu	179
Miscellaneous menu	179
Confidential Print menu	179
Disk Wiping menu	180
Security Audit Log menu	181
Set Date/Time menu	182
Settings menu	183
General Settings menu	183
Copy Settings menu	189
Fax Settings menu	195
Fax Mode (Analog Fax Setup) menu	195
Fax Mode (Fax Server Setup) menu	202
E-mail Settings menu	204
FTP Settings menu	209
Flash Drive menu	212
Print Settings	217
Setup menu	217
Finishing menu	219
Quality menu	221
Utilities menu	222
PDF menu	223
PostScript menu	223
PCL Emul menu	224
HTML menu	226
Image menu	227
XPS menu	228
Help menu	228
Maintaining the printer	229
Cleaning the exterior of the printer	229
Cleaning the scanner glass	229
Cleaning the ADF separator rollers	230
Adjusting scanner registration	231
Storing supplies	232
Checking the status of supplies	233
Checking the status of supplies from the printer control panel	233
Checking the status of supplies from a network computer	233
Ordering supplies	234
Ordering toner cartridges	234
Ordering a photoconductor kit	234
Ordering ADF replacement parts	235
Moving the printer to another location	235
Shipping the printer	236
Administrative support	237
Finding advanced networking and administrator information	237
Using the Embedded Web Server	237
Checking the device status	237
Setting up e-mail alerts	237
Viewing reports	238
Restoring the factory default settings	238
Clearing jams	239
Clearing jams	239
Understanding jam messages and locations	239
200 and 201 paper jams	241
202 paper jam	243
231 paper jam	244
233 paper jam	245
234 paper jam	246
235 paper jam	246
240–249 paper jams	246
250 paper jam	247
251 paper jam	248
290–294 paper jams	250
Troubleshooting	254
Solving basic printer problems	254
Printer control panel display is blank or displays only diamonds	254
Indicator light blinks red	254
Check the display for error messages	254
Make sure the fax function is set up properly	254
Understanding printer messages	254
Answering	254
Change <src> to <x>	255
Check tray <x> connection	255
Close front door	255
Close door or insert cartridge	255
Connect <x>bps	255
Disk corrupted	256
Disk Full - Scan Job Canceled	256
Fax failed	256
Fax memory full	256
Fax partition inoperative. Contact system administrator.	256
Fax server 'To Format' not set up. Contact system administrator.	256
Fax Station Name not set up	256
Fax Station Number not set up	257
Insert Tray <x>	257
Install Tray <x>	257
Invalid PIN	257
Load <src> with <x>	257
Load manual feeder with <x>	258
Memory full, cannot print faxes	258
Network/Network <x>	258
No analog phone line connected to modem, fax is disabled.	258
No answer	258
No dial tone	258
Paper Change: Load Tray<x> <paper type>	258
Queued for sending	258
Remove originals from the scanner ADF	259
Remove packaging material, check <x>	259
Remove paper from standard output bin	259
Replace <x> if restarting job.	259
Restore Held Jobs?	259
Scan Document Too Long	259
Scanner ADF Cover Open	259
Securely clearing disk space	259
Serial <x>	260
Set clock	260
SMTP server not set up. Contact system administrator.	260
Some held jobs were not restored	260
System busy, preparing resources for job.	260
System busy, preparing resources for job. Deleting held job(s).	260
Unsupported disk	260
Unsupported USB device, please remove	260
Unsupported USB hub, please remove	260
USB/USB <x>	260
30 Invalid refill, change toner cartridge	261
31 Replace defective cartridge	261
32 Cartridge part number unsupported by device	261
34 Short paper	261
35 Insufficient memory to support Resource Save feature	261
37 Insufficient memory to collate job	261
37 Insufficient memory, some Held Jobs were deleted	261
37 Insufficient memory, some held jobs will not be restored	262
38 Memory full	262
39 Complex page, some data may not have printed	262
50 PPDS font error	262
51 Defective flash detected	262
52 Not enough free space in flash memory for resources	262
53 Unformatted flash detected	263
54 Network <x> software error	263
54 Serial option <x> error	263
54 Standard network software error	263
55 Unsupported option in slot <x>	263
56 Parallel port <x> disabled	264
56 Serial port <x> disabled	264
56 Standard parallel port disabled	264
56 Standard USB port disabled	264
56 USB port <x> disabled	264
57 Configuration change, held jobs were not restored	265
58 Too many trays attached	265
58 Too many flash options installed	265
59 Incompatible tray <x>	265
61 Remove defective disk	265
62 Disk full	266
63 Unformatted disk	266
80 Routine maintenance needed	266
84 Replace PC Kit	266
84 PC Kit life warning	266
88 Cartridge low	266
88.yy Cartridge nearly low	266
88.yy Replace cartridge	266
200–282.yy paper jam	267
290-295.yy scanner jam	267
293 Replace all originals if restarting job.	267
293.02 Flatbed Cover Open	267
294 ADF Jam	267
840.01 Scanner Disabled	268
841-846 Scanner Service Error	268
900–999 Service <message>	268
1565 Emulation error, load emulation option	268
Solving printing problems	268
Multiple-language PDFs do not print	268
Error message about reading USB drive appears	269
Jobs do not print	269
Make sure the printer is ready to print	269
Check to see if the standard exit bin is full	269
Check to see if the paper tray is empty	269
Make sure the correct printer software is installed	269
Make sure the internal print server is installed properly and working	269
Make sure you are using a recommended printer cable	269
Make sure printer cables are securely connected	269
Confidential and other held jobs do not print	270
Partial job, no job, or blank pages print	270
Make sure the printer has sufficient memory	270
Job takes longer than expected to print	270
Reduce the complexity of the print job	270
Change the Page Protect setting to Off	270
Change environmental settings	270
Job prints from the wrong tray or on the wrong paper	271
Check the paper type setting	271
Incorrect characters print	271
Make sure the printer is not in Hex Trace mode	271
Tray linking does not work	271
Load the same size and type of paper	271
Use the same Paper Size and Paper Type settings	271
Large jobs do not collate	271
Make sure Collate is set to On	271
Reduce the complexity of the print job	271
Make sure the printer has enough memory	272
Unexpected page breaks occur	272
Increase the Print Timeout value	272
Solving copy problems	272
Copier does not respond	272
Check the display for error messages	272
Check the power	272
Scanner unit does not close	272
Poor copy quality	273
Check the display for error messages	273
The toner may be low	273
The scanner glass may be dirty	273
The copy is too light or too dark	273
Check the quality of the original document	273
Check the document placement	273
Unwanted toner is in the background	273
Patterns (moiré) appear in the output	274
Text is light or disappearing	274
The output appears washed out or overexposed	274
The print is skewed	274
Partial document or photo copies	274
Check the document placement	274
Check the paper size setting	274
Solving scanner problems	275
Checking an unresponsive scanner	275
Scan was not successful	275
Check the cable connections	275
An error may have occurred in the program	275
Scanning takes too long or freezes the computer	275
Other software programs may be interfering with scanning	275
The scan resolution may be set too high	275
Poor scanned image quality	275
Check the display for error messages	275
The scanner glass may be dirty	276
Adjust the scan resolution	276
Check the quality of the original document	276
Check the document placement	276
Partial document or photo scans	276
Check the document placement	276
Check the paper size setting	276
Cannot scan from a computer	276