Troubleshooting
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266
Solving basic printer problems
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266
Printer control panel display is blank or displays only diamonds
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266
Solving printing problems
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266
Multiple-language PDFs do not print
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266
Error message about reading USB drive appears
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266
Jobs do not print
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267
Confidential and other held jobs do not print
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267
Job takes longer than expected to print
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268
Job prints from the wrong tray or on the wrong paper
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268
Incorrect characters print
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268
Tray linking does not work
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269
Large jobs do not collate
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269
Unexpected page breaks occur
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269
Solving copy problems
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270
Copier does not respond
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270
Scanner unit does not close
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270
Poor copy quality
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270
Partial document or photo copies
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272
Solving scanner problems
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272
Checking an unresponsive scanner
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272
Scan was not successful
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272
Scanning takes too long or freezes the computer
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273
Poor scanned image quality
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273
Partial document or photo scans
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273
Cannot scan from a computer
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274
Solving fax problems
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274
Caller ID is not shown
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274
Cannot send or receive a fax
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274
Can send but not receive faxes
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276
Can receive but not send faxes
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277
Received fax has poor print quality
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277
Solving option problems
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278
Option does not operate correctly or quits after it is installed
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278
Paper trays
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278
2000-sheet tray
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279
Envelope feeder
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279
Output options
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280
Flash memory card
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280
Hard disk with adapter
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280
Internal Solutions Port
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280
Memory card
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280
Contents
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