Lexmark 2491 User's Guide - Page 131
Continuous forms jams, Lift the paper away from tractor pins.
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7 Set the forms thickness lever to the proper setting for the type of paper you are using. See "Setting the forms thickness lever" on page 44. Continuous forms jams 1 Turn the printer Off. 2 Detach any continuous forms already printed. 3 Set the forms thickness lever to position 7. 4 Tear the continuous forms off at the perforation line before the forms enter the printer. 5 If using the tractor in the push position, open the front cover. (Skip this step if you are using the optional Tractor 2 Feeder.) 6 Open the left and right tractor doors. 7 Lift the paper away from tractor pins. 8 Carefully pull out the paper. 9 Remove the ribbon access cover to clear any torn paper. 10 Remove any torn perforation strips or bits of paper from the paper path. 127 Troubleshooting