Lexmark 3350 Service Manual

Lexmark 3350 - X Color Inkjet Manual

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  • Lexmark 3350 | Service Manual - Page 1
    Lexmark™ 3300 Series All-In-One 4479-XXX • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
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    ii
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    or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes services, except those expressly designated by the manufacturer, are the user's responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark
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    2-13 Carrier transport service check 2-13 CIS module assembly service check 2-14 PictBridge service check 2-15 Maintenance station service check 2-15 Paper feed service check 2-16 Power service check 2-17 Print quality service check 2-18 Scan and copy quality service check 2-20 Diagnostic
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    4-3 ASF guide with spring removal 4-4 Bezel removal 4-5 Control panel cover removal 4-6 Exit tray with extender removal 4-7 Scanner lid removal 4-8 Paper support removal 4-8 Scanner support removal 4-9 Scanner module assembly removal 4-10 Rear cover removal 4-12 Print engine removal
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    4479-XXX vi Service Manual
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    specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. • There may be an increased
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    eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários. viii Service Manual
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    4479-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. • La informació pel manteniment d'
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    4479-XXX x Service Manual
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    tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of All-In-One problems. 4. Repair information provides instructions for making All-In-One adjustments and removing and installing FRUs
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    4479-XXX xii Service Manual
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    replaceable supply item. Dual printheads provide color and true black printing without changing printheads. The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer. The black print cartridge has a total of 640 nozzles and installs
  • Lexmark 3350 | Service Manual - Page 14
    Gray Mode: • 16 bit internal • 8 bit external Text/Line Art: • 1 bit per pixel One-pass scanning • 8.5 x 11.7 inches • 216 x 297 mm Flatbed Scanning: • Horizontal: 600 ppi ppi color 200 x 200 ppi color 300 x 300 ppi color Print resolution 300 x 600 dpi 600 x 600 dpi 2400 x 1200 dpi 300 x 600 dpi
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    on and off when the All-In-One is idle. When the All-In-One is on and performing a standalone or computer based print job, pressing the Power button cancels the print job and sends a printer initiated "cancel print" alert to the computer. The All-In-One will power off after the page has been ejected
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    print and scan job. During a standalone copy job, this button cancels the copy job and ejects the page. The All-In-One will save the setting and user -In-One is equipped One is idle. The All-In-One One is idle. Pressing the Scan button sends a message to the host computer causing the All-In-One
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    4479-XXX Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error codes, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform
  • Lexmark 3350 | Service Manual - Page 18
    -Emitting Diode Low Voltage Power Supply Multipurpose Feeder Nonvolatile Random Access Memory Original Equipment Manufacturer Power-On Self Test Read Only Memory Single Byte Character Set Universal Serial Bus Volts alternating current Volts direct current Zero Insertion Force 1-6 Service Manual
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    , post symptom table, symptom tables, and service checks in this chapter to determine the All-In-One failure. Start Power-On Self Test (POST) sequence Press the Power button to turn on the All-In-One. 1. The Power button indicator light comes on. 2. Lexmark 3300 Series appears on the LCD. 3. The
  • Lexmark 3350 | Service Manual - Page 20
    Unable to program pseudo-random printhead ID Action Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. Replace print cartridge(s). 2-2 Service Manual
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    results occurred in USB code. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. Indicates printer system was reset by Watchdog timer; Subsystem stall
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    is a problem with the internal mailbox messaging system. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the system board. There is a problem determining temperature. Replace print cartridge(s). 2-4 Service Manual
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    Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the system board. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the system board. Unplug
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    Stack over and under flow error; Code error Software An error condition was Detected Error detected in the software control code. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the system board. Unplug the All
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    event it was waiting on finished. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in and turn the power on. If the error remains, replace the system board. NVRAM Control Section Corrupted Image Pipe Error Indicates that the Control Section of NVRAM is corrupted Indicates
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    is paper jammed Clear the paper jam in the All-In-One. and press the Arrow button. The All-In-One is out of Load paper and press paper. the Arrow button. Printhead ID is not valid. Replace the print cartridge(s). Printhead is missing. Unsupported order of printheads Install print cartridge
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    to heat or cool. Problem in color TSR circuit; cannot determine printhead temperature. Printing will be slow if printer is unable to heat or cool. Replace print cartridge(s). Replace print cartridge(s). Incorrect Printhead is unable to Home Position find home position. This error is reported as
  • Lexmark 3350 | Service Manual - Page 28
    , and then run the "Power-On Self Test (POST) sequence" on page 2-1. If the problem remains, replace the scanner module assembly. Go to "Scanner module assembly removal" on page 4-10. If the problem continues, replace the system board. Go to "System board removal" on page 4-17. 2-10 Service Manual
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    Printer communication problems 4479-XXX Symptom Not able to print Test Page Scanner problems Action Check the USB cable and system board cable connections. If connections are okay, replace system board. Go to "System board removal" on page 4-17. Symptom • CIS does not move. • Lamp does not come
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    • Paper jams • Paper fails to exit • Noisy paper feed • Envelopes fail to feed • Paper skews Power problems Action Go to the "Paper feed service check" on page 2-16. Symptom There is no power in the All-In-One; motors do not operate. Action Go to the "Power service check" on page 2-17. Print
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    Service checks Carrier transport service reading is incorrect, replace the print engine. Go to "Print engine removal" on page 4-13. Carrier Guide Rod Clean and lubricate is not installed correctly, it can cause the carrier to slam against the side frame. If the encoder strip is damaged, replace it.
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    cartridge latch • Latch spring • Carrier • Printhead cables Ensure that all printhead cables are fully seated. If any of these parts are defective, replace okay and the problem remains, replace the scanner module assembly. Go to "Scanner module assembly removal" on page 4-10. 2-14 Service Manual
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    the problem remains, replace the scanner module assembly. Go to "Scanner module assembly removal" on page 4-10. Maintenance station service check the carrier, causing the wipers to lower. Worn wipers can cause poor print quality after printhead cleaning. Check for loose or worn wipers. Worn caps
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    4479-XXX Paper feed service check If the All-In-One does not have paper jam problems, continue with this service check. If the All-In-One has a paper jam problem, examine the printer for the following before you begin the service check: • Check the entire paper path for obstructions. • Ensure there
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    a paper feed problem, replace the print engine. Go to "Print engine removal" on page 4-13. Check for binds or damage. If the flag or spring are defective, replace the print engine. Go to "Print engine removal" on page 4-13. Power service check FRU External Power Supply • Printhead Cables • Paper
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    4479-XXX Print quality service check FRU/Problems Print Cartridge Color print cartridge cross contamination Maintenance Station Paper Feed Action Ensure that the All-In-One contains good print cartridges. Run the "Single test page" on page 3-1. Look for a break in the diagonal line in the nozzle
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    Load plain paper. 2. Open the Lexmark Solution Center. 3. From the Maintenance tab, click Align to fix blurry edges. 4. Click Print to print an alignment page and to automatically align the cartridges. The All-In-One will prompt you to align the print cartridges when they are installed or replaced
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    bed. Check the print cartridges to see if they need to be cleaned or replaced. Check the quality and paper settings on the control panel. Pressing the Arrow button presents menus on the LCD. From the Quality menu, press the Minus (-) button or the Plus (+) button to select one of these quality
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    -In-One. 2. Lift the scanner unit. 3. Install a good black print cartridge in the left side of the carrier and a good color cartridge in the right. 4. Close the scanner unit. 5. Load paper in the paper support. 6. Turn off the All-In-One. 7. Press and hold the Black Copy button and the Power button
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    or more nozzles are not working. If a print quality problem exists, see "Print quality service check" on page 2-18. Self Test menu To enter the Self Test mode: 1. Turn on the All-In-One. 2. Press and hold the Black Copy button and the Power button simultaneously until Mfg Menu Enabled appears on the
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    for the All-In-One. Press the Arrow button to de-activate menu. Press Cancel during printing to halt the job, eject the paper, and return to the Self Lexmark 3300 Series). 13. Scanner Life Test-This is not an option in the Self Test menu. To enter the Scanner Life Test, press the Cancel and Power
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    4479-XXX 3-4 Service Manual
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    adjustments to the All-In-One and how to remove defective follow the instructions below in addition to all the usual precautions, such as turning off power before removing sensitive parts from being accidentally touched by other personnel. Install machine covers when you are not working on the
  • Lexmark 3350 | Service Manual - Page 44
    The All-In-One will prompt you to align the print cartridges when they are installed or replaced. 1. Load plain paper. 2. Install new print cartridges and close the scanner module assembly. 3. An alignment page message appears on the LCD. Press the Arrow button to print the alignment page
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    you note the cable routing. When servicing the machine: • Verify that documents are not stored in memory. • Move the print cartridge to the far right to cap the nozzles. • Unplug the power cord. • Use a flat and clean surface. • Use only authorized replacement parts. • Do not force plastic parts
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    4479-XXX ASF guide with spring removal 1. Flex the ASF guide and remove tab (A) from the hole. 2. Remove the ASF guide and spring. 4-4 Service Manual
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    4479-XXX 3. When reinstalling, be sure the spring goes back into hole (B). Bezel removal 1. Lift the scanner lid. 2. Use your fingers to loosen the bezel. Repair information 4-5
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    4479-XXX 3. Pull the bezel forward and remove. Control panel cover removal 1. Use a flat thin-blade screwdriver to separate the cover from the base of the control panel. 2. Lift and remove the control panel cover. 4-6 Service Manual
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    Exit tray with extender removal 1. Extend the exit tray. 2. Press down on the center of the exit tray. 4479-XXX 3. Pull the exit tray out and remove. Repair information 4-7
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    4479-XXX Scanner lid removal 1. Open the scanner lid. 2. Lift and remove. Paper support removal 1. Press in the left tab. 2. Lift and remove the paper support. 4-8 Service Manual
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    Scanner support removal 1. Lift the scanner module assembly. 2. Press in tab (A). 4479-XXX 3. Remove the scanner support. Repair information 4-9
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    4479-XXX Scanner module assembly removal 1. Press in the left and right latches (A). 2. Lift the scanner module assembly into the upright position. 3. Remove three screws (B) from the midframe cover. 4-10 Service Manual
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    4479-XXX 4. Press down on the front of the midframe cover (C) to release tabs (D). 5. Lift the midframe cover and disconnect all scanner cables and the media sensor cable from the system board. 6. Lift and remove the scanner module assembly. Repair information 4-11
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    4479-XXX Rear cover removal 1. Remove the scanner module assembly. 2. Press four tabs (A) toward the center of the machine. 3. Release the fifth tab (B) with a screwdriver. 4-12 Service Manual
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    4479-XXX 4. Remove the rear cover. Print engine removal 1. Remove the scanner module assembly. 2. Remove four screws (A) from the star small exit roller (B). 5. Move the small exit roller to the location indicated (C). 6. Move the print carrier to the center of the machine. Repair information 4-13
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    4479-XXX 7. Remove four screws (D) from the print engine. 8. Lift and remove the print engine. 4-14 Service Manual
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    strip removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Disconnect the flat printhead cables and clip (A). 4479-XXX 4. Disconnect both ends (B) of the encoder strip. 5. Remove the encoder strip. Note: When installing an encoder strip, make sure that the arrow on right
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    4479-XXX 6. Remove the two carrier shaft retainer clips (C). 7. Slide the carrier shaft to the left and remove. 8. Press the belt tensioner (D) and remove the belt (E) from carrier transport motor pulley. 9. Remove the carrier assembly. 4-16 Service Manual
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    System board removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Disconnect all system board cables. 4. Remove three screws (A). 4479-XXX Note: Be careful not to damage the of End-Of-Forms flag (B). 5. Remove the system board. Repair information 4-17
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    4479-XXX Maintenance station removal 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Press three retainer tabs (A). 4-18 Service Manual
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    4479-XXX 4. Slide the maintenance station forward and down to remove. Base assembly 1. Remove the scanner module assembly. 2. Remove the print engine. 3. Remove the rear cover. 4. Remove the exit tray with extender. The base assembly remains. Repair information 4-19
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    4479-XXX 4-20 Service Manual
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    - 1 V dc 4 J4 Carrier J5 Carrier J6 Carrier J7 USB J8 Control Panel J9 Paper Feed Encoder Dial J10 CIS J11 PictBridge Pin 1 - 9 V dc 5 J12 Media Sensor JT1 Power Supply 29 V dc JT2 Power Supply PS1 EOF Sensor S1 Cartridge Access Sensor Locations and connections 5-1
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    4479-XXX 5-2 Service Manual
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    to carrier frame engagement • The carrier guide rod, and carrier guide rod bearings Warning: Keep grease from coming into contact with any electrical components, as this may cause All-In-One damage or failure. Do not lubricate the scanner rod or bearing after replacing. Preventive maintenance 6-1
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    4479-XXX 6-2 Service Manual
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    7. Parts catalog 4479-XXX How to use this parts catalog The following legend is used in the parts catalog: Asm- Part Index number Units/ mach Units/ FRU Description • Asm-index: Identifies the assembly and the item in the diagram. For example, 3-1 indicates assembly 3 and item number 1. •
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    4479-XXX Assembly 1: Covers, scanner, and base 7-2 Service Manual
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    A01) Deflector, ASF guide with spring (001, A01) Bezel, scanner - clear 3350 (001, A01) Bezel, scanner - gray 3330 (001, A01) Cover, midframe assembly with media sensor (001, A01) Cover, rear (001, A01) Base, printer assembly (001, A01) Tray, exit with extender (001, A01) Support, scanner (001, A01
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    4479-XXX Assembly 2: Engine, carrier, and electronics 7-4 Service Manual
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    Cord, power USA/Canada/Peru (001, A01) Supply, power 15W universal (001, A01) Engine, print assembly (001, A01) Carrier, assembly with cables and belt (001, A01) Strip, encoder (001, A01) Station, maintenance assembly (001, A01) Cord, power Taiwan (001, A01) Cord, power Japan (001, A01) Cord, power
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    4479-XXX 7-6 Service Manual
  • Lexmark 3350 | Service Manual - Page 73
    6-1 print cartridge 1-1 print quality 2-18 print quality problems 2-12 printer communication problems 2-11 R removals ASF guide with spring 4-4 base assembly 4-19 bezel 4-5 carrier assembly and encoder strip 4-15 control panel 4-6 exit tray with extender 4-7 maintenance station 4-18 paper support
  • Lexmark 3350 | Service Manual - Page 74
    1-2 start 2-1 symptom tables carrier transport problems 2-10 control panel problems 2-10 maintenance station problems 2-10 paper feed problems 2-12 PictBridge problems 2-11 power problems 2-12 print quality problems 2-12 printer communication problems 2-11 scanner problems 2-11 I-2 Service Manual
  • Lexmark 3350 | Service Manual - Page 75
    A01 7-5 Cord, power Korea (001, A01 7-5 Cord, power India (001, A01 7-5 Cord, power Brazil (001, A01 7-5 Cord, power Taiwan (001, A01 7-5 Cord, power Japan (001, A01 7-5 Supply, power 15W universal (001, A01 7-5 Carrier, assembly with cables and belt (001, A01 7-5 Engine, print assembly (001
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    4479-XXX I-4 Service Manual
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4479-XXX
Lexmark™ 3300 Series
All-In-One
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.
• Table of contents
• Index
• Safety and notices
• Trademarks
• Start diagnostics