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Lexmark 363dn User's Guide - Page 209

Contacting Customer Support

UPC - 734646140591

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Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside of the front door of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 209

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Basic functions of the scanner	14
Understanding the ADF and scanner glass	15
Understanding the printer control panel	16
Additional printer setup	20
Installing internal options	20
Installing a flash memory card	20
Installing hardware options	22
Installing a 250- or 550-sheet drawer	22
Attaching cables	23
Verifying printer setup	24
Printing a menu settings page	25
Printing a network setup page	25
Setting up the printer software	25
Installing printer software	25
Updating available options in the printer driver	26
Setting up wireless printing	27
Information you will need to set up the printer on a wireless network	27
Installing the printer on a wireless network (Windows)	28
Installing the printer on a wireless network (Macintosh)	29
Installing the printer on a wired network	32
Minimizing your printer's environmental impact	35
Saving paper and toner	35
Using recycled paper	35
Conserving supplies	35
Saving energy	36
Using Eco-Mode	36
Adjusting Power Saver using the printer control panel	37
Adjusting Power Saver using the Embedded Web Server	37
Recycling	37
Recycling Lexmark products	38
Recycling Lexmark packaging	38
Returning Lexmark cartridges for reuse or recycling	38
Reducing printer noise	38
Loading paper and specialty media	40
Setting the Paper Size and Paper Type	40
Configuring Universal paper settings	40
Avoiding jams	41
Loading trays	42
Using a multipurpose or manual feeder	46
Using the multipurpose feeder	46
Using the manual feeder	50
Paper capacities	51
Linking and unlinking trays	52
Linking trays	52
Unlinking trays	52
Assigning a Custom Type <x> name	52
Changing a Custom Type <x> name	53
Paper and specialty media guidelines	54
Paper guidelines	54
Paper characteristics	54
Unacceptable paper	55
Selecting paper	55
Selecting preprinted forms and letterhead	55
Using recycled paper and other office papers	56
Storing paper	56
Supported paper sizes, types, and weights	57
Paper types and weights supported by the printer	57
Paper sizes supported by the printer	58
Printing	60
Printing a document	60
Printing from a flash drive	60
Printing on both sides of the paper (duplexing)	62
Printing specialty documents	62
Tips on using letterhead	62
Tips on using transparencies	63
Tips on using envelopes	64
Tips on using labels	64
Tips on using card stock	65
Printing information pages	66
Printing a font sample list	66
Printing a directory list	66
Printing the print quality test pages	66
Canceling a print job	67
Canceling a print job from the printer control panel	67
Canceling a print job from the computer	67
Copying	69
Making copies	69
Making a quick copy	69
Copying using the ADF	69
Copying using the scanner glass	70
Copying photos	70
Copying on specialty media	70
Copying to transparencies	70
Copying to letterhead	71
Customizing copy settings	71
Copying from one size to another	71
Making copies using paper from a selected tray	72
Copying on both sides of the paper (duplexing)	72
Reducing or enlarging copies	73
Making a copy lighter or darker	73
Adjusting copy quality	74
Collating copies	74
Placing separator sheets between copies	75
Copying multiple pages onto a single sheet	75
Pausing the current print job to make copies	76
Placing an overlay message on each page	76
Canceling a copy job	77
Improving copy quality	77
E-mailing	78
Getting ready to e-mail	78
Setting up the e-mail function	78
Setting up the address book	79
Creating an e-mail shortcut using the Embedded Web Server	79
E-mailing a document	79
Sending an e-mail using the keypad	79
Sending an e-mail using a shortcut number	80
Sending an e-mail using the address book	81
Canceling an e-mail	81
Faxing	82
Getting the printer ready to fax	82
Initial fax setup	82
Choosing a fax connection	83
Connecting to an analog telephone line	84
Connecting to a DSL service	84
Connecting to a PBX or ISDN system	85
Connecting to a distinctive ring service	85
Connecting the printer and a telephone or answering machine to the same telephone line	86
Connecting to an adapter for your country or region	87
Connecting to a computer with a modem	91
Setting the outgoing fax name and number	93
Setting the date and time	93
Turning daylight saving time on or off	94
Sending a fax	94
Sending a fax using the printer control panel	94
Getting ready to send a fax using the computer	95
Installing a PostScript driver	95
Sending a fax using the computer	96
Creating shortcuts	97
Creating a fax destination shortcut using the Embedded Web Server	97
Creating a fax destination shortcut using the printer control panel	98
Using shortcuts and the address book	98
Using fax shortcuts	98
Using the address book	99
Customizing fax settings	99
Changing the fax resolution	99
Printing incoming faxes on both sides of the paper (duplexing)	99
Making a fax lighter or darker	99
Sending a fax at a scheduled time	100
Forwarding a fax	100
Viewing a fax log	101
Blocking junk faxes	101
Canceling an outgoing fax	101
Understanding fax options	102
Original Size	102
Content	102
Sides (Duplex)	102
Resolution	102
Darkness	102
Improving fax quality	103
Scanning to a computer or flash drive	104
Scanning to a computer	104
Scanning to a flash drive	105
Understanding the Scan Center features	105
Understanding scan profile options	106
Quick Setup	106
Format Type	106
Compression	106
Default Content	106
Color	106
JPEG Quality	106
Darkness	107
Resolution	107
Original Size	107
Orientation	107
Duplex	107
Advanced Imaging	107
Improving scan quality	107
Understanding printer menus	109
Menus list	109
Paper menu	109
Default Source menu	109
Size/Type menu	110
Configure MP menu	112
Paper Texture menu	112
Paper Weight menu	113
Paper Loading menu	113
Custom Types menu	114
Custom Scan Sizes menu	115
Universal Setup menu	115
Reports menu	116
Reports menu	116
Network/Ports menu	117
Active NIC menu	117
Network menu	117
Network Reports menu	118
Network Card menu	118
TCP/IP menu	119
IPv6 menu	120
Wireless menu	120
AppleTalk menu	121
USB menu	121
Settings menu	123
General Settings menu	123
Copy Settings menu	126
Fax Settings menu	128
Flash Drive menu	133
Print Settings	136
Set Date and Time	144
Maintaining the printer	146
Cleaning the exterior of the printer	146
Cleaning the scanner glass	146
Cleaning the ADF separator rollers	147
Storing supplies	148
Checking the status of supplies from a network computer	149
Moving the printer to another location	149
Shipping the printer	149
Ordering supplies	150
Ordering toner cartridges	150
Ordering a photoconductor kit	150
Ordering ADF replacement parts	151
Replacing supplies	151
Replacing the toner cartridge	151
Replacing the photoconductor kit	153
Administrative support	157
Finding advanced networking and administrator information	157
Restoring the factory default settings	157
Using the Embedded Web Server	157
Viewing reports	158
Checking the device status	158
Restricting access to printer menus	158
Setting up e-mail alerts	159
Configuring supply notifications	159
Copying printer settings to other printers	159
Clearing jams	161
Clearing jams	161
Understanding jam messages and locations	161
200-201 paper jams	162
202 paper jam	164
231 paper jam	166
233 paper jam	167
234 paper jam	168
235 paper jam	168
242 paper jam	169
251 paper jam	170
290–294 paper jams	171
Troubleshooting	176
Solving basic printer problems	176
Printer control panel display is blank or displays only diamonds	176
Understanding printer messages	176
Answering	176
Call complete	176
Close front door	176
Defragmenting Flash DO NOT POWER OFF	176
DO NOT TOUCH Reading flash data DO NOT POWER OFF	177
Fax failed	177
Fax Station Name not set up	177
Fax Station Number not set up	177
Formatting Flash DO NOT POWER OFF	177
Hex Trace	177
Invalid Engine Code	177
Invalid Network Code	177
Line busy	178
Load manual feeder with <x>	178
Load <src> with <x>	178
Memory full, cannot send faxes	178
Network/Network <x>	178
No analog phone line	178
No answer	178
No dial tone	178
Power Saver	178
Programming Engine Code DO NOT POWER OFF	179
Programming flash DO NOT POWER OFF	179
Programming System Code DO NOT POWER OFF	179
Queued for sending	179
Remove packaging material, check <x>	179
Remove paper from standard output bin	179
Scanner ADF Cover Open	179
Scanner Jam Access Cover Open	179
Toner is low	179
Unsupported USB device, please remove	179
Unsupported USB hub, please remove	180
USB/USB <x>	180
Waiting	180
Waiting for redial	180
31.yy Replace defective or missing cartridge	180
34 Short paper	180
35 Insufficient memory to support Resource Save feature	180
37 Insufficient memory for Flash Memory Defragment operation	180
37 Insufficient memory to collate job	181
38 Memory full	181
39 Complex page, some data may not have printed	181
51 Defective flash detected	181
52 Not enough free space in flash memory for resources	181
53 Unformatted flash detected	181
54 Network <x> software error	181
54 Standard network software error	182
56 Standard USB port disabled	182
58 Too many flash options installed	182
58 Too many trays attached	182
84 PC Kit life warning	182
84 Replace PC Kit	183
88.yy Cartridge is low	183
200.yy Paper jam	183
201.yy Paper jam	183
202.yy Paper jam	183
231.yy Paper jam	184
233.yy Paper jam	184
234.yy Paper jam	184
235.yy Paper jam	184
24x.yy Paper jam	185
251.yy Paper jam	185
290–292 ADF Scanning Jams	185
293 Paper Missing	185
293.02 Flatbed Cover Open	185
294 ADF Jam	186
840.01 Scanner Disabled	186
840.02 Scanner Auto Disabled	186
Solving printing problems	186
Jobs do not print	186
Multiple-language PDFs do not print	187
Job takes longer than expected to print	187
Job prints from the wrong tray or on the wrong paper	188
Incorrect characters print	188
Tray linking does not work	188
Large jobs do not collate	188
Unexpected page breaks occur	189
Solving copy problems	189
Copier does not respond	189
Scanner unit does not close	189
Poor copy quality	190
Partial document or photo copies	191
Unable to pause print job to make copies	192
Solving scanner problems	192
Checking an unresponsive scanner	192
Scan was not successful	192
Scanning takes too long or freezes the computer	192
Poor scanned image quality	193
Partial document or photo scans	193
Cannot scan from a computer	193
Solving fax problems	194
Caller ID is not shown	194
Cannot send or receive a fax	194
Can send but not receive faxes	196
Can receive but not send faxes	196
Received fax has poor print quality	197
Solving option problems	197
Option does not operate correctly or quits after it is installed	197
Drawers	198
Flash memory card	198
Solving paper feed problems	198
Paper frequently jams	198
Paper jam message remains after jam is cleared	199
Page that jammed does not reprint after you clear the jam	199
Solving print quality problems	199
Isolating print quality problems	199
Blank pages	200
Characters have jagged or uneven edges	200
Clipped images	201
Gray background	201
Ghost images	201
Incorrect margins	202
Paper curl	202
Print is too dark	203
Print is too light	204
Skewed print	205
Toner fog or background shading appears on the page	205
Toner rubs off	205
Toner specks	206
Transparency print quality is poor	206
Streaked horizontal lines	206
Streaked vertical lines	207
Solid black or white streaks appear on transparencies or paper	208
Embedded Web Server does not open	208
Check the network connections	208
Check the network settings	208
Contacting Customer Support	209
Notices	210
Product information	210
Edition notice	210
UNITED STATES GOVERNMENT RIGHTS	211
Trademarks	211
Federal Communications Commission (FCC) compliance information statement	211
Noise emission levels	212
Temperature information	212
Waste from Electrical and Electronic Equipment (WEEE) directive	212
Static sensitivity notice	212
ENERGY STAR	213
Mercury statement	213
Laser notice	213
Laser advisory label	213
Power consumption	214
Product power consumption	214
Power Saver	214
Off mode	214
Total energy usage	214
European Community (EC) directives conformity	215
Regulatory notices for telecommunication terminal equipment	215
Notice to users of the US telephone network: FCC requirements	215
South Africa telecommunications notice	216
Notice to users of the Canadian telephone network	216
Notice to users of the New Zealand telephone network	217
Notice to Users in the European Union	218
Regulatory notices for wireless products	218
Exposure to radio frequency radiation	219
Notice to users in Brazil	219
Industry Canada (Canada)	219
Taiwan NCC RF notice statement	220
Notice to users in the European Union	220
Statement of Limited Warranty	222
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	224

Match case Limit results 1 per page

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the

troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside of

the front door of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at

www.lexmark.com

Troubleshooting

209