Lexmark Interact S600 SmartSolutions User's Guide - Page 31

Cannot launch SmartSolutions, PRINTER, REQUIRES, PROXY, NTERNET, CONNECTION, RECOMMENDED, SYSTEM

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If DHCP is not enabled, enable it: 1 Nagivate to DHCP: > Network Setup > TCP/IP > DHCP 2 Touch On. CHECK IF THE PRINTER REQUIRES A PROXY Depending on your network, you may or may not need to configure a proxy. For more information, see "What is a proxy?" on page 44. Cannot launch SmartSolutions CHECK THE INTERNET CONNECTION Make sure the printer and computer are each connected to the Internet. You may need to configure proxy settings on the printer to enable it to connect to the Internet. For more information, see "What is a proxy?" on page 44. MAKE SURE THE RECOMMENDED SYSTEM REQUIREMENTS ARE MET For more information, see"Recommended system requirements" on page 6. MAKE SURE JVM (JAVA VIRTUAL MACHINE) IS INSTALLED IN YOUR COMPUTER MAKE SURE ADOBE FLASH PLAYER 10 IS INSTALLED FOR YOUR BROWSER The SmartSolutions Web site needs an Adobe Flash Player plug-in to launch. CHECK THE ETHERNET CONNECTION • Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the other end to a network hub or wall connection. • Check the connectors on each end of the Ethernet cable for any obvious damage. If the cable is damaged, then use a new one. • Make sure your local network has connectivity and is working properly. • Make sure the IP address, gateway, and network mask are correct for your network. CHECK THE WIRELESS CONNECTION • Make sure the printer and the computer are within the range of the wireless network. For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router). • Make sure the printer is located away from obstacles or electronic devices that could interfere with the wireless signal. • Make sure the wireless access point is powered on. • Make sure your local network has connectivity and is working properly. Tips and troubleshooting 31

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If DHCP is not enabled, enable it:
1
Nagivate to
DHCP
:
>
Network Setup
>
TCP/IP
>
DHCP
2
Touch
On
.
C
HECK
IF
THE
PRINTER
REQUIRES
A
PROXY
Depending on your network, you may or may not need to configure a proxy. For more information, see “What is
a proxy?” on page 44.
Cannot launch SmartSolutions
C
HECK
THE
I
NTERNET
CONNECTION
Make sure the printer and computer are
each
connected to the Internet.
You may need to configure proxy settings on the printer to enable it to connect to the Internet. For more
information, see “What is a proxy?” on page 44.
M
AKE
SURE
THE
RECOMMENDED
SYSTEM
REQUIREMENTS
ARE
MET
For more information, see“Recommended system requirements” on page 6.
M
AKE
SURE
JVM (J
AVA
V
IRTUAL
M
ACHINE
)
IS
INSTALLED
IN
YOUR
COMPUTER
M
AKE
SURE
A
DOBE
F
LASH
P
LAYER
10
IS
INSTALLED
FOR
YOUR
BROWSER
The SmartSolutions Web site needs an Adobe Flash Player plug-in to launch.
C
HECK
THE
E
THERNET
CONNECTION
•
Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the other
end to a network hub or wall connection.
•
Check the connectors on each end of the Ethernet cable for any obvious damage. If the cable is damaged, then
use a new one.
•
Make sure your local network has connectivity and is working properly.
•
Make sure the IP address, gateway, and network mask are correct for your network.
C
HECK
THE
WIRELESS
CONNECTION
•
Make sure the printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
•
Make sure the printer is located away from obstacles or electronic devices that could interfere with the wireless
signal.
•
Make sure the wireless access point is powered on.
•
Make sure your local network has connectivity and is working properly.
Tips and troubleshooting
31