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Lexmark M1140 User's Guide - Page 129

Incorrect characters print, Tray linking does not work, Large jobs do not collate, Step 1

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Troubleshooting 129 Incorrect characters print Action Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Yes Deactivate Hex Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On. b Resend the print job. Contact customer support. The problem is solved. Do incorrect characters print? Tray linking does not work Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No a From the printer control panel, set the paper size and type in the Paper The problem is solved. Contact customer menu to match the paper loaded in the trays to be linked. support. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly? Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job. The problem is solved. Go to step 3. Did the job print and collate correctly?

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Using the printer control panel	11
Understanding the colors of the Sleep button and indicator lights	12
Using the Embedded Web Server	12
Additional printer setup	14
Installing internal options	14
Available internal options	14
Accessing the controller board	14
Installing an optional card	15
Installing hardware options	18
Installing optional trays	18
Attaching cables	19
Setting up the printer software	20
Installing the printer software	20
Updating available options in the printer driver	21
Networking	22
Preparing to set up the printer on an Ethernet network	22
Installing the printer on an Ethernet network	23
Preparing to set up the printer on a wireless network	24
Connecting the printer to a wireless network using Wi-Fi Protected Setup	25
Connecting the printer to a wireless network using the Embedded Web Server	26
Verifying printer setup	26
Printing a menu settings page	26
Printing a network setup page	27
Loading paper and specialty media	28
Setting the paper size and type	28
Configuring Universal paper settings	28
Using the standard bin and paper stop	29
Loading trays	29
Loading the multipurpose feeder	34
Linking and unlinking trays	37
Linking and unlinking trays	37
Configuring a custom paper type name	38
Configuring a custom paper type	38
Assigning a custom paper type	39
Paper and specialty media guide	40
Paper guidelines	40
Paper characteristics	40
Unacceptable paper	41
Selecting paper	41
Selecting preprinted forms and letterhead	41
Using recycled paper and other office papers	42
Using specialty media	43
Tips on using card stock	43
Tips on using envelopes	44
Tips on using labels	44
Tips on using letterhead	45
Tips on using transparencies	45
Storing paper	45
Supported paper sizes, types, and weights	46
Supported paper sizes	46
Supported paper types and weights	47
Printing	49
Printing a document	49
Printing a document	49
Adjusting toner darkness	49
Printing information pages	50
Printing a font sample list	50
Canceling a print job	50
Canceling a print job from the printer control panel	50
Canceling a print job from the computer	50
Understanding the printer menus	52
Menus list	52
Paper menu	52
Default Source menu	52
Paper Size/Type menu	53
Configure MP menu	56
Substitute Size menu	56
Paper Texture menu	56
Paper Weight menu	58
Paper Loading menu	59
Custom Types menu	60
Universal Setup menu	61
Reports menu	61
Reports menu	61
Network/Ports menu	62
Active NIC menu	62
Standard Network or Network [x] menu	62
Reports menu	63
Network Card menu	64
TCP/IP menu	64
IPv6 menu	65
Wireless menu	66
AppleTalk menu	66
Standard USB menu	67
SMTP Setup menu	68
Security menu	69
Security Audit Log menu	69
Set Date and Time menu	70
Settings menu	71
General Settings menu	71
Print Settings	74
Setup menu	74
Finishing menu	76
Quality menu	77
Utilities menu	78
XPS menu	79
PostScript menu	79
PCL Emul menu	79
Saving money and the environment	82
Saving paper and toner	82
Using recycled paper	82
Conserving supplies	82
Saving energy	83
Using Eco-Mode	83
Using Hibernate mode	83
Adjusting Sleep mode	84
Setting Hibernate Timeout	85
Using Schedule Power Modes	85
Recycling	86
Recycling Lexmark products	86
Recycling Lexmark packaging	86
Returning Lexmark cartridges for reuse or recycling	86
Securing the printer	87
Using the security lock feature	87
Statement of Volatility	87
Erasing volatile memory	88
Erasing non-volatile memory	88
Finding printer security information	88
Maintaining the printer	89
Cleaning the printer	89
Cleaning the printer	89
Checking the status of parts and supplies	89
Checking the status of parts and supplies	89
Estimated number of remaining pages	90
Ordering supplies	90
Using genuine Lexmark parts and supplies	90
Ordering a toner cartridge	90
Ordering an imaging unit	91
Storing supplies	91
Replacing supplies	91
Replacing the toner cartridge	91
Replacing the imaging unit	93
Moving the printer	95
Before moving the printer	95
Moving the printer to another location	96
Shipping the printer	96
Managing the printer	97
Finding advanced networking and administrator information	97
Checking the virtual display	97
Viewing reports	97
Configuring supply notifications from the Embedded Web Server	97
Copying printer settings to other printers	98
Restoring factory default settings	99
Creating a printer control panel PIN	99
Clearing jams	100
Avoiding jams	100
Understanding jam messages and locations	101
Jam, front door [20y.xx]	103
Jam, rear door [20y.xx]	106
Jam, standard bin [20y.xx]	107
Jam, pull tray 1. Push down blue flap. [23y.xx]	108
Jam, tray [x] [24y.xx]	109
Jam, MP feeder [250.xx]	110
Troubleshooting	111
Understanding the printer messages	111
Bin full. Remove paper.	111
Cannot collate large document [37]	111
Cannot defrag flash memory [37]	111
Cartridge, imaging unit mismatch [41.xy]	111
Cartridge nearly low [88.xy]	111
Cartridge very low, [x] estimated pages remain [88.xy]	112
Cartridge low [88.xy]	112
Close front door	112
Complex page may misprint [39]	112
Change [paper source] to [custom type name]. Load [orientation].	112
Change [paper source] to [custom string]. Load [orientation].	112
Change [paper source] to [paper size]. Load [orientation].	113
Change [paper source] to [paper type] [paper size]. Load [orientation].	113
Defective flash memory [51]	113
Flash memory full [52]	113
Flash memory unformatted [53]	113
Imaging unit nearly low [84.xy]	114
Imaging unit very low, [x] estimated pages remain [84.xy]	114
Imaging unit low [84.xy]	114
Insert tray [x]	114
Load [paper source] with [custom type name] [orientation]	114
Load [paper source] with [custom string] [orientation]	114
Load [paper source] with [paper size] [orientation]	115
Load [paper source] with [paper type] [paper size] [orientation]	115
Load MP feeder with [custom type name] [orientation]	115
Load MP feeder with [custom string] [orientation]	115
Load MP feeder with [paper size] [orientation]	116
Load MP feeder with [paper type] [paper size] [orientation]	116
Memory full [38]	116
Memory low, no Resource Save [35]	116
Network error, standard port [54]	116
Network error, port [x] [54]	117
Non-Lexmark [supply type], see User’s Guide [33.xy]	117
Paper too short [34]	117
Parallel port disabled [56]	118
Printer restart. Check last job.	118
Replace cartridge, 0 estimated pages remain [88.xy]	118
Replace cartridge, printer region mismatch [42.xy]	118
Replace imaging unit, 0 estimated pages remain [84.xy]	119
Reinstall missing or unresponsive cartridge [31.xy]	119
Reinstall missing or unresponsive imaging unit [31.xy]	119
Replace unsupported cartridge [32.xy]	119
Replace unsupported imaging unit [32.xy]	119
Rear USB port disabled [56]	120
Too many trays. Remove some. [58]	120
Solving printer problems	120
Basic printer problems	120
The printer is not responding	120
Printer display is blank	122
Option problems	122
Cannot detect internal option	122
Tray problems	123
Paper feed problems	124
Paper frequently jams	124
Paper jam message remains after jam is cleared	125
Jammed pages are not reprinted	125
Solving print problems	126
Printing problems	126
Print jobs do not print	126
Printing slows down	127
Print job takes longer than expected	127
Job prints from the wrong tray or on the wrong paper	128
Incorrect characters print	129
Tray linking does not work	129
Large jobs do not collate	129
Unexpected page breaks occur	130
Print quality problems	131
Characters have jagged or uneven edges	131
Printer is printing blank pages	132
Clipped pages or images	133
Shadow images appear on prints	134
Gray background on prints	135
Incorrect margins on prints	136
Paper curl	137
Print irregularities	138
Repeating defects appear on prints	139
Print is too dark	139
Print is too light	141
Skewed print	142
Printer is printing solid black pages	143
Transparency print quality is poor	143
Streaked horizontal lines appear on prints	144
Streaked vertical lines appear on prints	145
Horizontal voids appear on prints	146
Vertical voids appear on prints	147
Toner specks appear on prints	148
Toner rubs off	148
Uneven print density	148
Embedded Web Server does not open	149
Contacting customer support	150
Notices	151
Product information	151
Edition notice	151
GOVERNMENT END USERS	151
Trademarks	152
Federal Communications Commission (FCC) compliance information statement	152
Modular component notice	153
Licensing notices	153
Noise emission levels	153
Waste from Electrical and Electronic Equipment (WEEE) directive	153
Product disposal	153
Static sensitivity notice	154
ENERGY STAR	154
Temperature information	154
Laser notice	154
Laser advisory label	154
Power consumption	155
Product power consumption	155
Sleep Mode	156
Hibernate Mode	156
Off mode	156
Total energy usage	156
European Community (EC) directives conformity	156
Regulatory notices for wireless products	157
Exposure to radio frequency radiation	157
Industry Canada (Canada)	157
Notice to users in the European Union	158
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	160
Patent acknowledgment	162