Lexmark MC2640 Printer Drivers for UNIX & Linux Systems - Page 36

–

Make sure bridges and routers are functioning properly.

–

Make sure all the physical connections between the print server, the printer, and the network are working.

•

If the printer is connected to a network, compare the IP address of the print server to the address stored for the

network printer in the name server or /etc/hosts file. If the addresses do not match, edit the /etc/hosts file, or

update the name server to correct the address.

•

Print a setup page from the print server.

For more information about printing a setup page, see the print server documentation.

–

If the page prints, the connection between the print server and the printer is working correctly.

–

If the page does not print, check all physical connections.

–

Make sure the print queue is Enabled and Accepting jobs after you correct the problem.

–

Re-enable the queue with the printer drivers.

–

Remove all print jobs from the queue, and then re-enable the queue.

–

Verify the virtual device selection in the queue.

–

Create a new virtual device, and then change the queue to point to the newly configured virtual device.

–

Restart the

lpsched

or

lpd

process.

•

If the printer has been restarted, SELinux may be preventing the CUPS from accessing various system and print files.

This can be fixed by creating an appropriate SELinux policy or disabling SELinux for CUPS.

Java GUI does not launch

•

If you are using Red Hat Enterprise Linux 5, install libXp.rpm from your RHEL 5 installation CD2.

•

If an

Assertion 'c->xlib.lock' failed

error occurs using openSUSE 10.3, refer to

http://en.opensuse.org/Xlib.lock

for troubleshooting information.

The file I sent to the print queue came out as garbage

You can create PCL emulation, PostScript emulation, Automatic, Automatic Plus, Automatic PDF, and raw data queues.

•

Automatic queues support both PCL emulation and PostScript emulation data.

•

Automatic Plus queues support PCL emulation and PostScript emulation data, as well as ImageQuick data (such as

HTML, PDF, TIFF, and BMP).

Note:

Automatic Plus data queues work only with printers that support Direct Image or ImageQuick data. If you

use an Automatic Plus queue with a printer that does not support ImageQuick data, the job will not print correctly.

•

Automatic PDF queues support PCL emulation, PDF, and PostScript emulation data.

Note:

Automatic PDF data queues work only with printers that support PDF data. If you use an Automatic PDF

queue with a printer that does not support PDF data, the job does not print correctly.

•

PostScript emulation queues can print PostScript emulation data.

•

PCL emulation queues can print PCL emulation and ASCII data.

•

Raw data queues pass the print data directly to the printer without adding any additional printer-related commands.

If you want to print HTML, graphics, or PDFs on a printer that does not support these formats, you need to print them

through an application that converts these data files into PCL emulation or PostScript emulation.

For more information, see “Printing a file” on page 23.

Troubleshooting

36

Section	Page
Contents	2
Learning about the printer drivers	5
Using the printer drivers with UNIX and Linux	5
Installing the printer drivers	6
Before installing the printer drivers	6
Supported operating systems	6
System requirements	7
Installing on HP-UX	7
Installing on IBM AIX	8
Installing on Red Hat, Red Flag, Linpus, or SUSE Linux	8
Installing on Linspire or Debian Linux	9
Installing on Sun Solaris SPARC	9
Installing on Sun Solaris x86	10
Finding space to install the printer drivers package	11
Removing the printer drivers package	11
Removing remaining directories	11
Performing tasks	13
Opening the printer driver	13
Print Drivers Setup	13
Administrative Group	13
Web Browser	13
Paper Size	14
Desktop Integration	14
Asian Drivers	14
CUPS	14
Changing an administrative group name	15
Linux	15
Solaris and HP-UX	15
IBM AIX	15
Adding or removing a user from the administrative group	15
Creating virtual devices	15
Before creating virtual devices	15
Creating virtual devices using the Device Manager	16
Creating virtual devices from the command line	16
Creating a print queue	17
Creating print queues using the Add Print Queue Wizard	17
Creating print queues from the command line	17
Changing the print queue status	18
Changing the print queue properties	19
Working with printer aliases	20
Introduction to printer aliases	20
Creating a print queue with an alias	20
Displaying the alias of a print queue	20
Working with printer classes	20
Introduction to printer classes	20
Creating a class	21
Adding to a class	21
Removing a queue from a class	21
Managing printer groups	21
Creating a printer group	21
Adding a print queue to My Printers or another printer group	22
Removing a printer group	22
Printing from the command line	22
Printing a file	23
Printing a test page	23
Printing a duplex job	24
Printing multiple pages on one sheet	24
Printing multiple copies of a document	24
Changing the orientation of a print job	25
Changing the Lines Per Page setting	25
Defining the printable area when printing text files	25
Using the Print and Hold setting	26
Creating custom banner pages	26
Writing a banner program	26
Using a banner program	27
Changing a virtual device	27
Removing a virtual device	27
Changing a print queue to print to a different printer	28
Removing a print queue	28
Plugin Manager utility (software updates)	29
Using the Plugin Manager utility	29
Installing plugins from the printer driver	29
Removing plugins from the printer driver	29
Using the Plugin Manager utility from the command line	29
Frequently asked questions	31
Command line	31
Print queue management	31
Normal user or administrator	32
Default settings for the program or queue	32
Related topics	33
Troubleshooting	34
The print queue is empty but my document did not print	34
Jobs appear in the print queue for an extended time	34
The print queue does not receive print jobs	35
The print queue is disabled or down	35
Java GUI does not launch	36
The file I sent to the print queue came out as garbage	36
The hostname does not resolve	37
The printer driver is unable to find the network printer	37
My printer model is not listed	37
Jobs are not printing	38
Additional problems	38
Edition and Trademarks	39
Edition notice	39
UNITED STATES GOVERNMENT RIGHTS	39
Trademarks	39
Additional Licenses	40
Glossary	42

Lexmark MC2640 Printer Drivers for UNIX & Linux Systems - Page 36

Java GUI does not launch, The file I sent to the print queue came out as garbage

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