Lexmark MS421 Users Guide PDF

Lexmark MS421 Manual

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  • Lexmark MS421 | Users Guide PDF - Page 1
    B2338, B2442, M1242, MS321, MS421 Printers User's Guide September 2018 Machine type(s): 4600 Models: 230, 238, 430, 438, 490 www.lexmark.com
  • Lexmark MS421 | Users Guide PDF - Page 2
    18 Supported paper sizes...18 Supported paper types...19 Supported paper weights...20 Printing...21 Printing from a computer...21 Printing from a mobile device...21 Printing a font sample list...22 Understanding the printer menus 23 Menu map...23 Device...23 Print...30 Paper...38 Network/Ports
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    printer 55 Networking...55 Cleaning the printer...57 Ordering parts and supplies...57 Replacing parts and supplies...60 Moving the printer 82 Troubleshooting 84 Network connection problems...84 Issues with supplies...85 Paper feed problems...87 Printing problems...90 Contacting customer support...
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    Contents 4 Software...123 Firmware...124 Notices...126 Index...137
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    can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this
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    HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the
  • Lexmark MS421 | Users Guide PDF - Page 7
    described in the user documentation, to a service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print
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    maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information
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    other countries and regions-See the printed warranty that came with the printer. Product Information Guide-See the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install
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    humidity extremes • Observe the recommended temperatures and avoid fluctuations. Ambient temperature 10 to 32°C (50 to 90°F) Storage temperature 0 to 40°C (32 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Top 305 mm (12 in.) 2 Rear 100 mm
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    HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the
  • Lexmark MS421 | Users Guide PDF - Page 12
    malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing. Use the To 1 USB printer port Connect the printer to a computer. 2 Power cord socket Connect the printer to an electrical outlet. 3 Ethernet port Connect the
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    , press and hold the power button for five seconds. 4 Stop or Cancel button Stop the current printer task. 5 Indicator light Check the printer status. 6 Back button Return to the previous screen. 7 Right arrow button • Scroll through menus or move between screens and menu options. • Increase
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    Universal paper settings 1 From the control panel, navigate to: > Paper > > Media Configuration > > Universal Setup > 2 Select Portrait Width or Portrait Height, and then press . 3 Adjust the settings, and then press . the tray. Note: To avoid paper jams, do not remove trays while the printer is busy.
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    3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper. Notes: • Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided printing
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    Loading paper and specialty media 16 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load paper with the printable
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    Loading paper and specialty media 17 • Load European envelopes with the flap facedown and entering the printer first. Warning-Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 5 From the control panel, set the paper size and paper
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    x 356 mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) X 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope X 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope X 105 x 241 mm (4.1 x 9.5 in.) * This paper size is not supported in the optional tray. 18 Multipurpose feeder Two‑sided printing X X X X X X X X X X X
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    Paper labels1 X Bond2 Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton Envelope X X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and
  • Lexmark MS421 | Users Guide PDF - Page 20
    printing X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2
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    supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support print directly to any Mopria‑certified printer. Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home
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    allows you to print directly from Apple devices to an AirPrint‑certified printer. Notes: • This application is supported only in some Apple devices. • This application is supported only in some printer models. 1 From the home screen of your mobile device, launch a compatible application. 2 Select
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    23 Understanding the printer menus Menu map Device Print Paper Network/Ports Reports Troubleshooting • Preferences • Remote Operator Panel • Notifications • Power Management • Layout • Setup • Quality • Job Accounting • XPS • Tray Configuration • Network Overview • Wireless • Ethernet • TCP/IP
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    . Note: The country or region selected in the initial setup wizard determines the initial paper size setting. Screen Timeout 10-300 (60*) Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account automatically. Note: An asterisk (*) next
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    sounds when the toner cartridge is low. Supplies Custom Supply Notifications Configure notification settings when the printer requires user that the printer can perform. Error Prevention Auto Reboot Auto Reboot Window 1-525600 (720*) Set the number of seconds before the printer performs an
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    Auto Reboot Auto Reboot Counter Show a read‑only information of the reboot counter. Error Prevention Display Short Paper Error Auto‑clear* On Set the printer to show a message when a short paper error occurs. Note: Short paper refers to the size of the paper loaded. Error Prevention Page Protect
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    : An asterisk (*) next to a value indicates the factory default setting. Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Save Note: Information Send Time appears only when you select any of Supplies and
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    USB Configuration USB PnP 1* 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB Con orientation when loading A5‑size paper. Tray Configuration Paper Prompts Auto* MP Feeder Manual Paper Set the paper source that the user fills when a prompt to load
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    Reset Maintenance Counter Reset the supply usage history or the supply page counters after replacing the toner cartridge and imaging unit. Printer Emulations PPDS Emulation Off* On Set the printer to recognize and use the PPDS data stream. Print Configuration Font Sharpening 0-150 (24*) Set
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    all information on nonvolatile memory memory. Out of Service Erase Erase all printer and network settings Clear all settings and applications that are stored in the printer and network. About this Printer Menu item Asset Tag Printer's Location Contact Description Show the serial number of
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    paper. Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language PCL Emulation* PS Emulation Set the printer language. Note: Setting a default printer language does not prevent a software program from sending print jobs that use
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    Downloads are deleted to process print jobs. • When set to On and the printer runs out of memory, a Memory Full [38] appears on the display but clusters for clarity, in order to enhance text and images. Toner Darkness 1-10 (8*) Determine the lightness or darkness of text images. Halftone Normal
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    Full Level Off* On Specify the maximum size of the log file before the printer executes the Log Action at Near Full. Log Action at Near Full None* Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when the hard disk is nearly full. Note: The value defined
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    job accounting logs. E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Prefix Specify the prefix for the log file name. Note: The current host name defined in the TCP/
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    item Description Wait Timeout Disabled 15-65535 (40*) Set the printer to wait for additional data before canceling a print job. special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100 (10*) Specify the font pitch
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    Tray Renumber Assign MP Feeder Off* None 0-201 Assign Tray [x] Off* None 0-201 Assign Manual Paper Off* None 0-201 Assign Manual Envelope Off* None 0-201 Configure the printer to work with print drivers or applications that use different source assignments for the paper source. Tray Renumber View
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    Understanding the printer menus 37 Menu item Description Scale 1-400% (100*) Scale this menu item overrides the scaling and orientation settings for the image. Invert Off* On Invert bitonal monochrome images. Note: This menu item does not apply to GIF or JPEG image formats. Scaling Best Fit
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    loaded in the multipurpose feeder. Notes: • When set to Cassette, the printer treats the multipurpose feeder like a tray. • When set to Manual, the printer treats the multipurpose feeder like a manual feeder. • When set to First, the printer picks paper from the multipurpose feeder until it is empty
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    Understanding the printer menus 39 Media Configuration Universal Setup Menu item Description Units of Measure Inches Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting.
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    of the printer network. Display Network Status on Printer On* all active network connections to the printer. Note: This setting removes all network Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Setup
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    Understanding the printer menus Menu item Setup On Printer Panel Choose Network Add Wi‑Fi Network Network Name Network Mode Infastructure Wireless Security Mode Disabled* WEP WPA2/WPA - Personal WPA2 - Personal 802.1x - RADIUS Wi‑Fi Protected Setup WPS Auto Detect Off On* Start Push Button Method
  • Lexmark MS421 | Users Guide PDF - Page 42
    Understanding the printer menus 42 Menu item WPA2/WPA Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Network Address UAA LAA Description Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). Note: This menu item appears only when the Wireless
  • Lexmark MS421 | Users Guide PDF - Page 43
    when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Set the printer to switch automatically to PS emulation when a print job
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    change the printer LAA manually. PCL SmartSwitch On* Off Set the printer to switch printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. PS SmartSwitch On* Off Set the printer
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    *) Enable mDNS Off On* Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP address. Restricted Server List Specify an IP address for the TCP connections. Notes: • Use
  • Lexmark MS421 | Users Guide PDF - Page 46
    or printers that are attached to print servers. Menu item Description SNMP Versions 1 and 2c Enabled Off On* Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Note: An
  • Lexmark MS421 | Users Guide PDF - Page 47
    security. Note: An asterisk (*) next to a value indicates the factory default setting. IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Off* On Enable Internet Protocol Security (IPSec). Base Configuration
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    Server. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout 0-65535 seconds (90*) Set the time‑out value to stop the Line
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    a USB port requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. PS SmartSwitch On* Off Set the printer to switch to PS emulation when a print job
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    your Google account. Options Enable Local Discovery Off On* Allow the registered user and other users on the same subnet to send jobs to the printer locally. Options Enable SSL Peer Verification Off On* Verify authenticity of the peer certificate to connect to your Google account. Note: An
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    network. Menu item Description SSID Set Preshared Key Specify the service set identifier (SSID) of the Wi‑Fi network. Fi connection. Show PSK on Setup Page On* Off Show the PSK on the Network Setup Page. Group Owner IP Address report that contains the printer preferences, settings, and con
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    . Description Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Troubleshooting Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to
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    secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase Service Erase > 2 Select Sanitize all information on nonvolatile memory, and then press . 3 To start the job, select Continue, and then press . 4 Follow the instructions on
  • Lexmark MS421 | Users Guide PDF - Page 54
    is moved to a different department or location. • The printer is serviced by someone from outside your organization. • The printer is removed from your premises for service. • The printer is sold to another organization. Disposing of a printer hard disk • Degaussing-Flushes the hard disk with
  • Lexmark MS421 | Users Guide PDF - Page 55
    the control panel, navigate to: > Network/Ports > > Wireless > > Setup On Printer Panel > 2 Follow the instructions on the display. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile
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    Maintaining the printer 56 Using the Push Button method 1 From the control panel, navigate to: > Network/Ports > > Wireless > 2 Select Wi‑Fi Protected Setup, and then press . 3 Select Start Push Button Method, and then press . 4 Follow the instructions on the display. Using the personal identifi
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    of parts and supplies From the control panel, navigate to: > Status/Supplies > > Supplies > Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability
  • Lexmark MS421 | Users Guide PDF - Page 58
    representative or system administrator. Lexmark MS321 and MS421 regular toner cartridges Item High yield regular toner cartridge1 Extra high yield regular toner cartridge2 1 Supported only in the Lexmark MS321 printer model. 2 Supported only in the Lexmark MS421 printer model. Worldwide 56F0HA0
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    and Africa B235000 B236000 B245H00 B246H00 Lexmark B2338 and B2442 regular toner cartridges Item Regular toner cartridge1 High yield regular toner cartridge2 1 Supported only in the Lexmark B2338 printer model. 2 Supported only in the Lexmark B2442 printer model. Worldwide B2300A0 B240HA0
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    Maintaining the printer 60 • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click fications. 4 Select a notification for each supply item. 5 Apply the changes. Replacing parts and supplies Replacing the toner cartridge 1 Open door A. 2 Remove the used
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    Maintaining the printer 61 3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner. 4 Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. 5 Close door A.
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    Maintaining the printer 62 Replacing the imaging unit 1 Open door A. 2 Remove the toner cartridge. 3 Remove the used imaging unit.
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    light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. 5 Insert the new imaging unit. Note: Use the arrows inside the printer as guides. 6 Insert the toner cartridge. Note: Use the arrows inside
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    Maintaining the printer 64 7 Close door A. Replacing the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Remove the tray.
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    Maintaining the printer 65 4 Remove the used pick tires one after the other. 5 Unpack the new pick tires.
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    66 6 Insert the new pick tires. 7 Insert the tray. 8 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately
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    Maintaining the printer 67 4 Remove the tray insert, and then flip the tray base.
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    Maintaining the printer 68 5 Remove the used pick roller assembly. 6 Unpack the new pick roller assembly.
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    Maintaining the printer 69 7 Insert the new pick roller assembly. 8 Flip the tray base, and then insert the tray insert.
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    with the optional tray, and then lower the printer until it clicks into place. 10 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately
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    that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Configuring power
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    and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there
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    the printer 73 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box. Returning Lexmark cartridges for
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    tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media
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    control panel. • Store paper according to manufacturer recommendations. Identifying jam locations Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or partially printed pages after a jammed page has been cleared. Check your printed output for blank pages. • When
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    Clearing jams 76 Paper jam in door A 1 Remove the tray. 2 Open door A. 3 Remove the toner cartridge.
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    more than 10 minutes. Extended exposure to light may cause print quality problems. Warning- Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. 5 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer
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    Clearing jams 78 6 Insert the imaging unit. Note: Use the arrows inside the printer as guides. 7 Insert the toner cartridge. Note: Use the arrows inside the printer as guides.
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    Clearing jams 79 8 Close door A. 9 Insert the tray. Paper jam in the rear door 1 Open the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note:
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    Clearing jams 80 3 Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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    Clearing jams 81 Paper jam in the duplex unit 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray.
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    Clearing jams 82 Paper jam in trays 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper
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    Clearing jams 83 3 Flex, fan, and align the paper edges before loading. 4 Reload paper, and then adjust the paper guide.
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    Troubleshooting 84 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the printer is on. Yes Go to step 2. Is the printer on? Step 2 Make sure that the printer IP address is correct. View the printer IP address: • From the home screen • From the
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    problem is solved. Contact customer support. Checking the printer connectivity 1 From the control panel, navigate to: > Reports > > Network > 2 Select Network Setup the printer. • The second number in the message after 42 indicates the region of the cartridge. Printer and toner cartridge regions
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    of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed
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    Troubleshooting 87 Paper feed problems Envelope seals when printing Action Step 1 a Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Send the print job. Yes Go to step 2. No The problem problem is support.
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    Troubleshooting 88 Action Step 3 a Reduce the number of pages to print. b Print the document. Are the pages collated correctly? Yes The problem is solved. Tray linking does not work Action Yes Step 1 The problem is a Check if the trays contain the same paper size and paper type. solved. b
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    . Do paper jams occur frequently? Jammed pages are not reprinted Action Yes No 1 From the control panel, navigate to: The problem is solved. > Notifications > 2 From the Printer Jam Recovery menu, select On or Auto, and then press Contact customer support. . Are the jammed pages reprinted?
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    to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then
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    Insert the imaging unit, and then insert the toner cartridge. b Print the document. No The problem is solved. Is the printer printing blank or white pages? Step 3 Contact customer Check the status of the toner cartridge, and replace if necessary. support. a From the control panel, navigate to
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    Troubleshooting 92 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Is the print dark? Step 2 Go to step 3. a Turn off the printer,
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    to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then
  • Lexmark MS421 | Users Guide PDF - Page 94
    settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the paper folded or wrinkled? Step 2 a Load
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    background appear on prints? Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. The problem is solved. Does gray background appear on prints?
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    from the printer control panel. b Print the document. Does gray background appear on prints? Step 4 Check the status of the toner cartridge, and replace unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not
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    > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes a Check if the printer is using a genuine and supported Lexmark Contact customer toner cartridge. support. Note: If the cartridge is not supported, then
  • Lexmark MS421 | Users Guide PDF - Page 98
    is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print light? Step 2 Go to step 3. a Turn off the printer, wait for about 10 seconds, and then turn on the
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    Firmly shake the imaging unit to redistribute the toner, and then insert it. e Insert the toner cartridge. f Turn off the printer, wait for 10 seconds, and then turn on the printer. g Print the document. Is the print light? 99 No The problem is solved. The problem is solved. The problem is solved.
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    > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then
  • Lexmark MS421 | Users Guide PDF - Page 101
    to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then
  • Lexmark MS421 | Users Guide PDF - Page 102
    Troubleshooting 102 Action Yes Step 2 Go to step 3. a Adjust the guides in the tray to the correct position for the paper loaded. b Print the document. No The problem also change the settings from the printer control panel. b Print the document. The problem is solved. Is the paper curled
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    Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Adjust the guides in the tray
  • Lexmark MS421 | Users Guide PDF - Page 104
    > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then
  • Lexmark MS421 | Users Guide PDF - Page 105
    Troubleshooting Action Yes Step 2 a Remove, and then insert the imaging unit. Go to step 3. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the
  • Lexmark MS421 | Users Guide PDF - Page 106
    settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are text or images cut off? Step 2 Go to
  • Lexmark MS421 | Users Guide PDF - Page 107
    cut off? Contact customer The problem is support. solved. Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate
  • Lexmark MS421 | Users Guide PDF - Page 108
    Troubleshooting 108 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does the toner easily rub off?
  • Lexmark MS421 | Users Guide PDF - Page 109
    Troubleshooting Action Yes Step 2 Go to step 3. a Remove the toner cartridge, and then remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential
  • Lexmark MS421 | Users Guide PDF - Page 110
    settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark lines or streaks appear on
  • Lexmark MS421 | Users Guide PDF - Page 111
    on prints? Step 2 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. The problem is solved. Do vertical dark streaks with missing images
  • Lexmark MS421 | Users Guide PDF - Page 112
    > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes a Check if the printer is using a genuine and supported Lexmark Contact customer toner cartridge. support. Note: If the cartridge is not supported, then
  • Lexmark MS421 | Users Guide PDF - Page 113
    Troubleshooting 113 Action Yes Step 2 Contact customer a Depending on your operating system, specify the paper type support. from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control
  • Lexmark MS421 | Users Guide PDF - Page 114
    , see "Selecting a location for the printer" on page 9. b Print the document. The problem is solved. Is the printer still printing slow? Step 7 a Add more printer memory. b Print the document. Contact customer The problem is support. solved. Is the printer still printing slow? Print jobs do
  • Lexmark MS421 | Users Guide PDF - Page 115
    10 seconds, and then turn on solved. the printer. b Print the document. Is the document printed? Step 5 a Remove, and then reinstall the print driver. b Print the document. The problem is solved. Is the document printed? No Go to step 4. Go to step 5. Contact customer support. The printer
  • Lexmark MS421 | Users Guide PDF - Page 116
    ? Step 7 Install the correct print driver. The problem is solved. Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? Adjusting toner darkness 1 From the control panel, navigate
  • Lexmark MS421 | Users Guide PDF - Page 117
    the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is
  • Lexmark MS421 | Users Guide PDF - Page 118
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark MS421 | Users Guide PDF - Page 119
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark MS421 | Users Guide PDF - Page 120
    edge of the card. 5 Insert the memory card until it clicks into place. 1 2 6 Close the controller board access cover. 7 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
  • Lexmark MS421 | Users Guide PDF - Page 121
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark MS421 | Users Guide PDF - Page 122
    installation of the card may cause damage to the card and the controller board. 6 Close the access cover. 7 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately
  • Lexmark MS421 | Users Guide PDF - Page 123
    Software Installing the printer software 1 Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer
  • Lexmark MS421 | Users Guide PDF - Page 124
    printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder. 2 Select the printer , click Export Configuration or Import Configuration. b Follow the instructions on the screen.
  • Lexmark MS421 | Users Guide PDF - Page 125
    Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative. 1 From the Embedded Web Server, click Settings > Device > Update Firmware. 2 Browse to locate the required flash file. 3 Apply the
  • Lexmark MS421 | Users Guide PDF - Page 126
    Product name: Lexmark B2338dw, Lexmark B2442dw, Lexmark M1242, Lexmark MS321dn; Lexmark MS421dn, Lexmark MS421dw printers Machine type: services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark
  • Lexmark MS421 | Users Guide PDF - Page 127
    of Apple, Inc. Microsoft, Windows, and Internet Explorer are either Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc. B2442); Two-sided: 53 (MS321, B2338), 54 (MS421, M1242, B2442) Scanning N/A Copying N/A Ready 14 Values are subject to change. See www.lexmark
  • Lexmark MS421 | Users Guide PDF - Page 128
    If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India Schedule II of the Rules. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
  • Lexmark MS421 | Users Guide PDF - Page 129
    as configured when shipped by Lexmark. Temperature information Ambient operating temperature Shipping temperature Storage temperature and relative humidity 10 to 32°C (50 to 90°F) -20 to 40°C (-4 to 104°F) 0 to 40°C (32 to 104°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to
  • Lexmark MS421 | Users Guide PDF - Page 130
    B2442) 0.1 0.1 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark The amount of time the printer waits after a job is printed before it enters
  • Lexmark MS421 | Users Guide PDF - Page 131
    models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain one of the following modular components: Lexmark Regulatory Type/Model Number LEX-M07-001; FCC ID:IYLLEXM07001; Industry Canada IC:2376ALEXM07001
  • Lexmark MS421 | Users Guide PDF - Page 132
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark MS421 | Users Guide PDF - Page 133
    declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. This product satisfies the Class B limits of EN 55022 and
  • Lexmark MS421 | Users Guide PDF - Page 134
    OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington of original purchase and this statement to that user. Limited warranty service The warranty period starts on the date of original purchase as shown
  • Lexmark MS421 | Users Guide PDF - Page 135
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark MS421 | Users Guide PDF - Page 136
    claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this
  • Lexmark MS421 | Users Guide PDF - Page 137
    options print driver 124 adding internal options print driver 124 adjusting brightness of printer display 72 adjusting toner darkness printer to a wireless network 55 connecting to a wireless network using PIN method 55 using Push Button method 55 conserving supplies 72 contacting customer support
  • Lexmark MS421 | Users Guide PDF - Page 138
    50 Tray Configuration 38 Troubleshooting 52 Universal Setup 39 USB 49 Wi‑Fi Direct 51 XPS 34 menu map 23 Menu Settings Page printing 52 menus Wireless 40 mobile device printing from 21, 22 Mopria Print Service using 21 mottled print 100 moving the printer 9, 70 multipurpose feeder loading 16
  • Lexmark MS421 | Users Guide PDF - Page 139
    counters resetting 86 supported paper sizes 18 supported paper types 19 supported paper weights 20 T toner cartridge ordering 58 replacing 60 toner cartridges recycling 73 toner darkness adjusting 116 trays installing 122 loading 14 troubleshooting cannot open Embedded Web Server 84 printer is not
  • Lexmark MS421 | Users Guide PDF - Page 140
    Index 140 wireless networking 55 Wi‑Fi network deactivating 56 Wi‑Fi Protected Setup wireless network 55 wrinkled paper 94
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B2338, B2442, M1242, MS321,
MS421 Printers
User's Guide
September 2018
www.lexmark.com
Machine type(s):
4600
Models:
230, 238, 430, 438, 490