Lexmark MS421 Users Guide PDF - Page 3

Reports

..................................................................................................................................................................

51

Troubleshooting

.................................................................................................................................................

52

Printing the Menu Settings Page

...................................................................................................................

52

Securing the printer

...................................................................................

53

Locating the security slot

................................................................................................................................

53

Erasing printer memory

...................................................................................................................................

53

Restoring factory default settings

.................................................................................................................

54

Statement of Volatility

......................................................................................................................................

54

Maintaining the printer

..............................................................................

55

Networking

..........................................................................................................................................................

55

Cleaning the printer

..........................................................................................................................................

57

Ordering parts and supplies

...........................................................................................................................

57

Replacing parts and supplies

.........................................................................................................................

60

Moving the printer

.............................................................................................................................................

70

Saving energy and paper

.................................................................................................................................

71

Recycling

..............................................................................................................................................................

72

Clearing jams

...............................................................................................

74

Avoiding jams

.....................................................................................................................................................

74

Identifying jam locations

..................................................................................................................................

75

Paper jam in door A

..........................................................................................................................................

76

Paper jam in the rear door

..............................................................................................................................

79

Paper jam in the standard bin

........................................................................................................................

80

Paper jam in the duplex unit

............................................................................................................................

81

Paper jam in trays

..............................................................................................................................................

82

Paper jam in the multipurpose feeder

.........................................................................................................

82

Troubleshooting

..........................................................................................

84

Network connection problems

......................................................................................................................

84

Issues with supplies

..........................................................................................................................................

85

Paper feed problems

........................................................................................................................................

87

Printing problems

..............................................................................................................................................

90

Contacting customer support

........................................................................................................................

117

Upgrading and migrating

.........................................................................

118

Hardware

.............................................................................................................................................................

118

Contents

3

Lexmark MS421 Users Guide PDF - Page 3

Securing the printer, Maintaining the printer, Clearing jams, Troubleshooting, Upgrading and migrating

Page 3 highlights

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	11
Attaching cables	11
Using the control panel	12
Understanding the status of the power button and indicator light	13
Loading paper and specialty media	14
Setting the size and type of the specialty media	14
Configuring Universal paper settings	14
Loading trays	14
Loading the multipurpose feeder	16
Linking trays	17
Paper support	18
Supported paper sizes	18
Supported paper types	19
Supported paper weights	20
Printing	21
Printing from a computer	21
Printing from a mobile device	21
Printing from a mobile device using Lexmark Mobile Print	21
Printing from a mobile device using Google Cloud Print	21
Printing from a mobile device using Mopria Print Service	21
Printing from a mobile device using AirPrint	22
Printing a font sample list	22
Understanding the printer menus	23
Menu map	23
Device	23
Preferences	23
Remote Operator Panel	24
Notifications	25
Power Management	26
Information Sent to Lexmark	27
Restore Factory Defaults	27
Maintenance	28
Config Menu	28
Out of Service Erase	30
About this Printer	30
Print	30
Layout	30
Setup	31
Quality	32
Job Accounting	33
XPS	34
PDF	34
PostScript	34
PCL	35
HTML	36
Image	37
Paper	38
Tray Configuration	38
Media Configuration	39
Universal Setup	39
Media Types	39
Network/Ports	40
Network Overview	40
Wireless	40
Ethernet	43
TCP/IP	44
SNMP	46
IPSec	47
802.1x	48
LPD Configuration	48
HTTP/FTP Settings	49
USB	49
ThinPrint	50
Google Cloud Print	50
Wi-Fi Direct	51
Reports	51
Menu Settings Page	51
Device	51
Print	52
Network	52
Troubleshooting	52
Troubleshooting	52
Printing the Menu Settings Page	52
Securing the printer	53
Locating the security slot	53
Erasing printer memory	53
Restoring factory default settings	54
Statement of Volatility	54
Maintaining the printer	55
Networking	55
Connecting the printer to a Wi-Fi network	55
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	55
Deactivating the Wi-Fi network	56
Cleaning the printer	57
Ordering parts and supplies	57
Checking the status of parts and supplies	57
Using genuine Lexmark parts and supplies	57
Ordering a toner cartridge	58
Ordering an imaging unit	59
Configuring supply notifications	59
Replacing parts and supplies	60
Replacing the toner cartridge	60
Replacing the imaging unit	62
Replacing the pick tires	64
Replacing the pick roller assembly	66
Moving the printer	70
Moving the printer to another location	70
Shipping the printer	71
Saving energy and paper	71
Configuring power save mode settings	71
Adjusting the brightness of printer display	72
Conserving supplies	72
Recycling	72
Recycling Lexmark products	72
Recycling Lexmark packaging	72
Returning Lexmark cartridges for reuse or recycling	73
Clearing jams	74
Avoiding jams	74
Identifying jam locations	75
Paper jam in door A	76
Paper jam in the rear door	79
Paper jam in the standard bin	80
Paper jam in the duplex unit	81
Paper jam in trays	82
Paper jam in the multipurpose feeder	82
Troubleshooting	84
Network connection problems	84
Cannot open Embedded Web Server	84
Checking the printer connectivity	85
Issues with supplies	85
Replace cartridge, printer region mismatch	85
Non-Lexmark supply	86
Paper feed problems	87
Envelope seals when printing	87
Collated printing does not work	87
Tray linking does not work	88
Paper frequently jams	89
Jammed pages are not reprinted	89
Printing problems	90
Print quality is poor	90
Blank or white pages	90
Dark print	91
Fine lines are not printed correctly	93
Folded or wrinkled paper	94
Gray background	95
Horizontal light bands	97
Incorrect margins	97
Light print	98
Mottled print and dots	100
Paper curl	101
Print crooked or skewed	103
Repeating defects	103
Solid black pages	104
Text or images cut off	106
Toner easily rubs off	107
Vertical dark bands	108
Vertical dark lines or streaks	110
Vertical dark streaks with print missing	111
Vertical light bands	112
Vertical white lines	112
Slow printing	113
Print jobs do not print	114
The printer is not responding	115
Adjusting toner darkness	116
Job prints from the wrong tray or on the wrong paper	116
Contacting customer support	117
Upgrading and migrating	118
Hardware	118
Available internal options	118
Accessing the controller board	118
Installing a memory card	119
Installing an optional card	121
Installing optional trays	122
Software	123
Installing the printer software	123
Adding available options in the print driver	124
Firmware	124
Exporting or importing a configuration file	124
Updating firmware	125
Notices	126
Product information	126
Edition notice	126
GOVERNMENT END USERS	126
Trademarks	127
Licensing notices	127
Noise emission levels	127
Waste from Electrical and Electronic Equipment (WEEE) directive	128
India E-Waste notice	128
Product disposal	128
Static sensitivity notice	128
ENERGY STAR	129
Temperature information	129
Laser notice	129
Power consumption	129
Product power consumption	129
Sleep Mode	130
Hibernate Mode	130
Off mode	131
Total energy usage	131
Regulatory notices for wireless products	131
Modular component notice	131
Exposure to radio frequency radiation	131
Industry Canada (Canada)	131
Federal Communications Commission (FCC) compliance information statement	132
日本の VCCI 規定	133
European Community (EC) directives conformity	133
European Community (EC) directives conformity	133
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	134