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Lexmark S515 User's Guide - Page 132

Communication Error, Duplex Unit Missing, Fax Memory Full, Fax Name Not Set Up, Ink Cartridge Error

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Troubleshooting 132 Communication Error The printer cannot communicate with the requested destination. Try one or more of the following: • Make sure your printer and computer are each connected to the Internet through an Ethernet or wireless connection. • Make sure your printer is securely connected to the host computer, print server, or other network access point. • Touch OK to clear the message. Duplex Unit Missing Try one or more of the following: • Make sure the duplex unit is properly installed at the back of the printer to clear the message. • Cancel the current job. Fax Memory Full Reduce the resolution or the number of pages of the fax. Touch OK or press OK, depending on your printer model, to clear the message. Note: This deletes the fax job from the printer memory. Fax Name Not Set Up Set up the fax to enter the fax name and number. Touch Continue to clear the message. Ink Cartridge Error The printer is unable to authenticate one or more of the installed ink cartridges. Try one or more of the following: • Press to cancel the current job. • Use only genuine Lexmark ink cartridges. • Install the specified ink cartridges properly.

Section	Page
Contents	2
Safety information	6
About your printer	7
Thank you for choosing this printer!	7
Minimizing your printer's environmental impact	7
Finding information about the printer	8
Understanding the parts of the printer	10
Ordering and replacing supplies	13
Ordering ink cartridges	13
Using genuine Lexmark ink cartridges	14
Replacing ink cartridges	14
Ordering paper and other supplies	15
Recycling Lexmark products	16
Using the printer control panel buttons and menus	17
Replacing the language sheet	17
Using the printer control panel	18
Changing the Sleep timeout	20
Saving paper and energy	20
Restoring factory default settings	21
Using shortcuts	22
What are shortcuts?	22
Getting started	23
Launching the shortcuts page using the printer software	23
Creating a shortcut	23
Modifying or deleting a shortcut	23
Using shortcuts on the printer	24
Using the printer software	25
Minimum system requirements	25
Using the Windows printer software	25
Using the Macintosh printer software	27
Finding and installing optional software	28
Updating the printer software	29
Downloading PCL and PS drivers (Windows only)	29
Reinstalling the printer software	29
Uninstalling the printer software	29
Installing the printer software	30
Loading paper and original documents	31
Loading paper	31
Saving paper settings	34
Loading original documents on the scanner glass	35
Loading original documents into the ADF	35
Printing	36
Tips for printing	36
Printing basic documents	36
Printing a document	36
Collating printed copies	37
Changing the print order of pages	37
Printing multiple pages on one sheet	38
Printing on specialty media	39
Printing envelopes	39
Printing on labels	40
Printing on custom-size paper	41
Working with photos	41
Supported file types	41
Using a flash drive with the printer	42
Printing photos from a flash drive	42
Printing photos from a PictBridge-enabled digital camera	43
Printing on both sides of the paper (duplexing)	44
Printing on both sides of the paper (duplexing) automatically	44
Setting the duplex printing dry time	45
Managing print jobs	46
Finding the print queue for your printer	46
Setting your printer as the default printer	47
Changing the default printing mode	48
Pausing print jobs	48
Resuming print jobs	49
Canceling print jobs	49
Printing from a mobile device	50
What is LexPrint?	50
Supported printers	50
Copying	51
Tips for copying	51
Making copies	51
Copying an ID card	52
Enlarging or reducing images	52
Adjusting copy quality	52
Making a copy lighter or darker	53
Collating copies using the printer control panel	53
Placing separator sheets between copies	53
Copying multiple pages on one sheet	54
Placing an overlay message on each page	54
Removing the background of a copy	54
Making a two-sided (duplex) copy	55
Making a two-sided (duplex) copy automatically	55
Making a two-sided (duplex) copy manually	55
Canceling copy jobs	56
Scanning	57
Tips for scanning	57
Scanning to a local computer	57
Scanning to a network computer	58
Scanning to a flash drive or memory card	58
Scanning photos for editing	59
Scanning documents for editing	60
Scanning directly to e-mail using the printer software	61
Scanning to a PDF	61
Scanning FAQ	62
How can I improve the quality of a scan?	62
How do I scan in black and white?	62
Why am I being asked for a PIN?	62
Canceling scan jobs	63
E-mailing	64
Setting up the printer to e-mail	64
Setting up the e-mail function	64
Configuring e-mail settings	64
Creating an e-mail contact list using the computer	64
Sending e-mail	65
Tips for e-mailing	66
Canceling an e-mail	66
Faxing	67
Setting up the printer to fax	67
Scenario 1: Standard telephone line	67
Scenario 2: Digital Subscriber Line (DSL)	70
Scenario 3: VoIP telephone service	71
Scenario 4: Digital telephone service through a cable provider	72
Scenario 5: Country- or region-specific setup	73
Entering your user information	77
Configuring the fax settings	78
Configuring fax settings using the printer control panel	78
Configuring fax settings using the fax software	79
Creating a contact list	80
Creating a contact list using the printer control panel	80
Creating a contact list using the fax software	81
Sending faxes	82
Tips for sending faxes	82
Sending faxes using the printer control panel	82
Sending faxes using the computer	83
Receiving faxes	83
Tips for receiving faxes	83
Receiving faxes automatically	84
Receiving faxes manually	84
Faxing FAQ	85
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	85
What is a splitter and what type of splitter should I use?	85
What is my fax number?	85
What is my dialing prefix?	86
When do I need to set Auto Answer to On?	86
How many rings should I set?	86
How do I set the distinctive ring for the printer?	86
How can I check the dial tone?	87
How do I adjust the speaker volume on the printer?	87
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	88
What settings work best with voice mail service?	88
How do I change the resolution of the documents that I fax?	88
How do I send a fax at a scheduled time?	88
How do I send a fax using a phone calling card?	89
How do I know that the fax was sent successfully?	89
How do I view the fax history of the printer?	89
How do I print a fax on both sides of the paper?	89
How do I forward a fax?	90
Can I block faxes?	90
Can I retrieve failed faxes?	90
Networking	91
Installing the printer on a wireless network	91
Wireless network compatibility	91
Supported network security options	91
Printing a network setup page	92
Information you will need to set up the printer on a wireless network	92
Information you will need during advanced wireless setup	93
Installing the printer on a wireless network	94
Installing the printer on other computers	95
Determining the printer status using the network indicator light	95
Special wireless installation instructions	96
Assigning a static IP address	97
Changing wireless settings after installation	97
Advanced wireless setup	98
Creating an ad hoc wireless network	98
Adding a printer to an existing ad hoc wireless network	100
Configuring the printer wirelessly using WPS (Windows only)	101
Configuring Wi-Fi Protected Setup manually	101
Use the Push Button Configuration (PBC) method	101
Use the Personal Identification Number (PIN) method	101
Switching between USB, Ethernet, and wireless connections (Windows only)	102
Switching between USB, Ethernet, and wireless connections (Macintosh only)	103
Sharing a printer in a Windows environment	105
Sharing a printer in a Macintosh environment	106
Configuring security	107
Configuring 802.1X Authentication	108
Installing the printer on an Ethernet network	108
Information you will need to set up the printer on an Ethernet network	108
Installing the printer on an Ethernet network	108
Networking FAQ	109
What is Wi-Fi Protected Setup?	109
Where do I find my WEP key or WPA/WPA2 passphrase?	110
What is an SSID?	110
Where do I find my SSID?	110
What is a network?	111
How do I find out what type of security my network is using?	111
How are home networks configured?	111
What is a USB cable?	113
Why do I need a USB cable?	113
How do I attach the USB cable?	113
How are infrastructure and ad hoc networks different?	114
Finding the signal strength	115
How can I improve wireless signal strength?	116
Move the printer closer to the access point	116
Remove obstacles between the access point and the printer	116
Remove sources of interference	116
Arrange the network to reduce signal absorption	116
How can I make sure my computer and printer are connected to the same wireless network?	117
Can I use my printer on a USB and a network connection at the same time?	118
What is a MAC address?	118
How do I find the MAC address?	119
What is an IP address?	119
What is TCP/IP?	120
How do I locate IP addresses?	120
How are IP addresses assigned?	120
What is a key index?	121
What is the difference between Guided and Advanced setup?	121
Maintaining the printer	122
Maintaining ink cartridges	122
Checking ink levels	122
Aligning the printhead	122
Cleaning the printhead nozzles	123
Cleaning the exterior of the printer	123
Cleaning the scanner glass	124
Moving the printer to another location	124
Troubleshooting	126
Before you troubleshoot	126
If Troubleshooting does not solve your problem	126
Setup troubleshooting	126
Incorrect language appears on the display	126
Change the language using the printer menus	126
Software did not install	127
Make sure that your computer meets the minimum system requirements	127
Temporarily disable security programs in Windows before installing the software	127
Check the USB connection	127
Reconnect the printer power supply	127
Print job does not print or is missing pages	127
Make sure the ink cartridges are inserted correctly	127
Select your printer from the Print dialog before sending the print job	128
Make sure the print job is not paused	128
Make sure your printer is set as the default printer	128
Reconnect the printer power supply	128
Remove and reconnect the USB cable connected to your printer	128
Check the USB connection	128
Remove and reinstall the printer software	128
Printer is printing blank pages	129
Reinstall the ink cartridges and deep clean and align the printhead	129
Printer is busy or does not respond	129
Make sure the printer is not in Sleep mode	129
Reconnect the printer power supply	129
Cannot delete documents from the print queue	130
Restart the computer and try again	130
Remove and reconnect the USB cable connected to your printer	130
Cannot print through USB	130
Check the USB connection	130
Make sure the USB port is enabled in Windows	130
Remove and reinstall the printer software	130
Understanding printer messages	131
Alignment Problem	131
Cannot Collate Job	131
Change to [Size] Paper	131
Change to [Size] [Type] Paper	131
Close Printer	131
Communication Error	132
Duplex Unit Missing	132
Fax Memory Full	132
Fax Name Not Set Up	132
Ink Cartridge Error	132
Ink Cartridge Missing	133
Ink Cartridge Unsupported	133
Ink Low	133
Load [Size] Paper	133
Load [Size] [Type] Paper	133
Memory Device Error	134
Network [x] Software Error	134
Printer Memory Full	134
Printhead Cannot Move	134
Printhead Error	134
Printhead Missing	135
Printhead Unsupported	136
Printhead Warning	137
Replace Ink Cartridge	137
Scanned Document Too Long	138
Scanner Disabled	138
Short Paper	138
Standard Network Software Error	138
Unrecoverable Scan Error	138
USB Device Not Supported	138
USB Hub Not Supported	138
Jams and misfeeds troubleshooting	138
Paper jam in the printer	139
Paper jam in the exit tray	140
Paper jam in the paper support	140
Paper jam in the duplex unit	142
Paper jam in the ADF (select models only)	143
Paper or specialty media misfeeds	146
Check paper condition	146
Check paper loading	146
Remove each page as it is printed	146
Adjust the paper guides to fit the loaded paper	146
Print troubleshooting	146
Poor quality at the edges of the page	146
Check minimum print settings	147
Select the Borderless print feature	147
Streaks or lines on printed image	147
Check the ink levels	147
Select a higher print quality from the printer software	147
Make sure the ink cartridges are properly installed	148
Align the printhead	148
Clean or Deep Clean the printhead nozzles	148
Print speed is slow	148
Select a lower print quality from the printer software	148
Manually select a paper type that matches the type of paper you are using	148
Remove and reinstall the printer software	148
Maximize computer processing speed	148
Add memory to the computer	148
Computer slows down when printing	148
Check the USB connection between the printer and computer	148
Refresh your network connections	148
Close all applications not in use	148
Check your computer performance	149
Copy and scan troubleshooting	149
Copier or scanner does not respond	149
Set your printer as the default printer	149
Remove and reinstall the printer software	149
Scanner unit does not close	149
Poor copy or scanned image quality	149
Clean the scanner glass	149
Adjust the scan quality from the printer software	149
Review the tips for copying, scanning, and improving print quality	149
Use a clearer version of the original document or image	149
Make sure the document or photo is loaded facedown on the scanner glass and in the correct corner	150
Partial copies or scans of documents or photos	150
Make sure the document or photo is loaded facedown on the scanner glass and in the placement corner	150
Select a paper size that matches the loaded paper	150
Make sure the Original Size setting matches the size of the document you are scanning	150
Scan was not successful	150
Check the USB connection	150
Restart the computer	150
Scanning takes too long or freezes the computer	150
Close other software programs that are not being used	150
Restart the computer	150
Cannot scan to a computer over a network	150
Make sure the printer and the destination computer are connected to the same network	150
Make sure the printer software is installed on the destination computer	151
Fax troubleshooting	151
Fax troubleshooting checklist	151
Cannot send faxes	152
Make sure that you have registered your user information in the printer	152
Decrease the transmission speed of the fax modem	152
Enable error correction	152
Enable automatic fax conversion	152
Make sure that the Dial Prefix setting is correct	152
Cannot receive faxes	153
Make sure that you have configured the correct settings for your setup	153
Make sure that the printer is connected to an analog port	153
Make sure that the printer memory is not full	153
Make sure that Fax Forwarding is disabled	153
Increase the ringer volume	153
Make sure that you have the correct manual answer code	154
Cannot run the fax software	154
Make sure a fax driver is installed	154
Make sure the printer is connected to a telephone line	154
Fax error messages on the printer control panel	154
Network troubleshooting	156
The Continue button is unavailable	156
Check if the USB cable is securely plugged into the USB ports on both the computer and the printer	156
Make sure the printer is plugged in and turned on	156
Make sure the USB port on the computer is working	156
Make sure the USB cable is working	157
Make sure you are using the correct CD for your printer model	157
Reconnect the printer power supply	157
Run the installer again	157
Make sure your computer is able to acknowledge USB activity on the USB port	157
Cannot print and there is a firewall on the computer	158
Communication with printer lost when connected to Virtual Private Network (VPN)	158
Wireless troubleshooting	158
Wireless troubleshooting checklist	158
Cannot print over wireless network	159
Wireless print server not installed	162
“Communication not available” message appears when printing wirelessly	162
Resolving intermittent wireless communications issues	164
Notices	167
Product information	167
Edition notice	167
UNITED STATES GOVERNMENT RIGHTS	168
Trademarks	168
Federal Communications Commission (FCC) compliance information statement	168
Modular component notice	169
Licensing notices	169
Noise emission levels	169
Waste from Electrical and Electronic Equipment (WEEE) directive	170
Product disposal	170
Battery notice	170
Static sensitivity notice	170
ENERGY STAR	171
Mercury statement	171
Temperature information	171
Power consumption	171
Product power consumption	171
Sleep Mode	172
Off mode	172
Total energy usage	172
European Community (EC) directives conformity	172
Notice to users of the US telephone network: FCC requirements	173
Notice to users of the Canadian telephone network	174
Notice to users of the New Zealand telephone network	174
South Africa telecommunications notice	175
Notice to Users in the European Union	175
Regulatory notices for wireless products	176
Exposure to radio frequency radiation	176
Industry Canada (Canada)	176
Notice to users in the European Union	177
Statement of Limited Warranty	179