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Lexmark T654N User Guide - Page 182

Make sure the option is selected, Paper trays, Make sure the paper is loaded correctly - paper jam

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Troubleshooting 182 MAKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see "Updating available options in the printer driver" on page 38. Paper trays These are possible solutions. Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or see the latest comprehensive User's Guide available on our Web site at www.lexmark.com/publications. MAKE SURE THE LIST OF OPTIONS IN THE PRINTER DRIVER IS UP TO DATE From the computer you are printing from, verify that the paper tray is among the options listed in the printer driver. For more information, see "Updating available options in the printer driver" on page 38. 2000‑sheet tray These are possible solutions. Try one or more of the following: THE ELEVATOR TRAY IS NOT WORKING PROPERLY • Make sure the printer is properly connected to the 2000‑sheet tray. • Make sure the printer is turned on. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2000‑sheet tray. • Make sure the printer is turned on.

Section	Page
Contents	2
Safety information	8
Learning about the printer	10
Finding information about the printer	10
Printer configurations	11
Selecting a location for the printer	13
Understanding the printer control panel	14
Additional printer setup	16
Installing internal options	16
Available internal options	16
Accessing the system board to install internal options	17
Installing a memory card	19
Installing a flash memory or firmware card	20
Installing an Internal Solutions Port	23
Installing a printer hard disk	29
Installing hardware options	33
Order of installation	33
Installing paper drawers	33
Installing an optional duplex unit (T650 only)	34
Attaching cables	36
Verifying printer setup	37
Printing a menu settings page	37
Printing a network setup page	37
Setting up the printer software	38
Installing printer software	38
Updating available options in the printer driver	38
Setting up wireless printing	39
Information you will need to set up the printer on a wireless network	39
Installing the printer on a wireless network (Windows)	40
Installing the printer on a wireless network (Macintosh)	42
Installing the printer on a wired network	44
Changing port settings after installing a new network Internal Solutions Port	47
Setting up serial printing	49
Loading paper and specialty media	51
Setting the Paper Size and Paper Type	51
Configuring Universal paper settings	51
Loading the standard or optional 250-sheet or 550-sheet tray	52
Loading the 2000-sheet tray	56
Loading the multipurpose feeder	59
Loading the envelope feeder	62
Linking and unlinking trays	63
Linking trays	63
Unlinking trays	64
Linking exit bins	64
Changing a Custom Type <x> name	64
Paper and specialty media guidelines	66
Paper guidelines	66
Paper characteristics	66
Unacceptable paper	67
Selecting paper	67
Selecting preprinted forms and letterhead	67
Using recycled paper	68
Storing paper	69
Supported paper sizes, types, and weights	69
Paper sizes supported by the printer	69
Paper types and weights supported by the printer	71
Paper types and weights supported by the output bins	71
Printing	73
Printing a document	73
Printing on specialty media	73
Tips on using letterhead	73
Tips on using transparencies	74
Tips on using envelopes	74
Tips on using labels	75
Tips on using card stock	75
Printing confidential and other held jobs	76
Holding jobs in the printer	76
Printing confidential and other held jobs	76
Printing from a flash drive	78
Printing information pages	79
Printing a font sample list	79
Printing a directory list	79
Printing the print quality test pages	79
Canceling a print job	80
Canceling a print job from the printer control panel	80
Canceling a print job from the computer	80
Clearing jams	82
Avoiding jams	82
Understanding jam numbers and locations	83
200 and 201 paper jams	83
202 and 203 paper jams	84
230 paper jam	85
231–239 paper jams (optional external duplex unit)	87
241–245 paper jams	89
250 paper jam	89
260 paper jam	90
271–279 paper jams	91
280 paper jams	91
281 paper jam	92
282 paper jam	92
283 staple jam	93
Understanding printer menus	95
Menus list	95
Paper menu	96
Default Source menu	96
Paper Size/Type menu	96
Configure MP menu	99
Envelope Enhance	100
Substitute Size menu	100
Paper Texture menu	100
Paper Weight menu	102
Paper Loading menu	104
Custom Types menu	106
Universal Setup menu	106
Bin Setup menu	107
Reports menu	108
Network/Ports menu	109
Active NIC menu	109
Standard Network or Network <x> menus	109
Network Reports menu	111
Network Card menu	111
TCP/IP menu	112
IPv6 menu	113
Wireless menu	113
AppleTalk menu	114
NetWare menu	114
LexLink menu	115
Standard USB menu	116
Parallel <x> menu	117
Serial <x> menu	119
SMTP Setup menu	122
Security menu	123
Miscellaneous menu	123
Confidential Print menu	123
Disk Wiping menu	124
Security Audit Log menu	125
Set Date/Time menu	126
Settings menu	127
General Settings menu	127
Setup menu	130
Finishing menu	133
Quality menu	135
Utilities menu	136
XPS menu	137
PDF menu	137
PostScript menu	137
PCL Emul menu	138
HTML menu	141
Image menu	142
Flash Drive menu	142
Help menu	144
Understanding printer messages	146
List of status and error messages	146
Activating Menu Changes	146
Busy	146
Cancel not available	146
Canceling	146
Change <src> to <x>	146
Check duplex connection	146
Check tray <x> connection	147
Clearing job accounting statistics	147
Close door or insert cartridge	147
Close finisher side door	147
Defragmenting Flash DO NOT POWER OFF	148
Deleting	148
Deleting held jobs	148
Deletion complete	148
Deletion failed	148
Disabling DLEs	148
Disabling Menus	148
Disk Corrupted	148
Disk recovery x/y XX% DO NOT POWER OFF	148
Enabling Menus	149
Encrypting disk x/y XX% DO NOT POWER OFF	149
Enter PIN	149
Error reading USB drive	149
Flushing buffer	149
Formatting Disk x/y XX% DO NOT POWER OFF	149
Formatting Flash DO NOT POWER OFF	149
Hex Trace Ready	149
Insert staple cartridge	149
Insert Tray <x>	150
Install bin <x>	150
Install duplex	150
Install envelope feeder	150
Install Tray <x>	151
Install MICR Cartridge	151
Invalid Engine Code	151
Invalid Network Code	151
Invalid PIN	151
Load manual feeder with <x>	151
Load <src> with <x>	152
Load staples	152
Maintenance	152
Menu access turned off by system administrator	152
Menus are Disabled	152
Must be in Ready state to enter menus	152
Network/Network <x>/Network <x>, <y>	152
No held jobs	153
No jobs found	153
No jobs to cancel	153
Not Ready	153
No recognized file types	153
Overflow bin full	153
Parallel/Parallel <x>	153
[PJL RDYMSG]	153
Power Saver	154
Printer busy, Continue, Quit	154
Printing	154
Printing from USB drive DO NOT REMOVE	154
Programming disk DO NOT POWER OFF	154
Programming flash DO NOT POWER OFF	154
Reading USB drive DO NOT REMOVE	154
Ready	154
Reattach bin <x>	154
Reattach bin <x> – <y>	155
Reattach envelope feeder	155
Remote Management Active DO NOT POWER OFF	156
Remove packaging material, check <x>	156
Remove paper from all bins	156
Remove paper from bin <x>	156
Remove paper from standard output bin	156
Remove paper from <linked bin set name>	156
Replace wiper	157
Resetting active bin	157
Resetting the printer	157
Resetting without replacing may affect print quality.	157
Restoring Factory Defaults	157
Restore Held Jobs?	157
Restoring Held Job(s) x/y	157
Routine maintenance needed	158
Securely clearing disk space	158
Serial <x>	158
Some held jobs were lost	158
Staples <x> empty or misfed	158
Staples <x> low or missing	158
Standard Bin Full	158
Submitting selection	158
Too many failed panel logins	158
Toner low	159
Tray <x> Empty	159
Tray <x> Low	159
Tray <x> Missing	159
Unsupported disk	159
Unsupported USB device, please remove	159
Unsupported USB hub, please remove	159
USB/USB <x>	159
USB drive removed	159
View supplies	160
Waiting	160
30 Invalid refill, change cartridge	160
31 Replace defective cartridge	160
32 Cartridge part number unsupported by device	160
34 Short paper	160
35 Insufficient memory to support Resource Save feature	161
37 Insufficient memory for Flash Memory Defragment operation	161
37 Insufficient memory to collate job	161
37 Insufficient memory, some held jobs were deleted	161
37 Insufficient memory, some Held Jobs will not be restored	161
38 Memory full	161
39 Complex page, some data may not have printed	162
42.xy Cartridge region mismatch	162
50 PPDS font error	162
51 Defective flash detected	162
52 Not enough free space in flash memory for resources	162
53 Unformatted flash detected	163
54 Serial option <x> error	163
54 Network <x> software error	163
54 Standard network software error	163
55 Unsupported option in slot <x>	163
56 Parallel port <x> disabled	164
56 Serial port <x> disabled	164
56 Standard parallel port disabled	164
56 Standard USB port disabled	164
57 Configuration change, some held jobs were not restored	164
58 Too many bins attached	165
58 Too many disks installed	165
58 Too many flash options installed	165
58 Too many trays attached	165
59 Incompatible Duplex	165
59 Incompatible envelope feeder	166
59 Incompatible output bin <x>	166
59 Incompatible tray <x>	166
61 Remove defective hard disk	166
62 Disk full	166
80 Routine maintenance needed	167
88 Cartridge low	167
88.yy Cartridge nearly low	167
88.yy Replace cartridge	167
200–282 Paper jam	167
1565 Emulation error, load emulation option	167
Maintaining the printer	168
Cleaning the exterior of the printer	168
Storing supplies	168
Conserving supplies	168
Checking the status of supplies	169
Checking the status of supplies from the printer control panel	169
Checking the status of supplies from a network computer	169
Ordering supplies	169
Ordering print cartridges	169
Ordering a maintenance kit	171
Ordering charge rolls	171
Ordering a fuser	171
Ordering a fuser wiper	171
Ordering pick rollers	172
Ordering staple cartridges	172
Ordering a transfer roller	172
Recycling Lexmark products	172
Moving the printer	172
Before moving the printer	172
Moving the printer to another location	173
Shipping the printer	173
Administrative support	174
Finding advanced networking and administrator information	174
Using the Embedded Web Server	174
Checking the device status	174
Setting up e-mail alerts	174
Viewing reports	175
Adjusting Power Saver	175
Restoring the factory default settings	176
Troubleshooting	177
Solving basic problems	177
Solving basic printer problems	177
Printer control panel display is blank or displays only diamonds	177
Embedded Web Server does not open	177
Check the network connections	177
Check the network settings	177
Solving printing problems	178
Multiple-language PDFs do not print	178
Error message about reading USB drive appears	178
Jobs do not print	178
Make sure the printer is ready to print	178
Check to see if the standard exit bin is full	178
Check to see if the paper tray is empty	178
Make sure the correct printer software is installed	178
Make sure the internal print server is installed properly and working	178
Make sure you are using a recommended USB, serial, or Ethernet cable	179
Make sure printer cables are securely connected	179
Confidential and other held jobs do not print	179
Partial job, no job, or blank pages print	179
Make sure the printer has sufficient memory	179
Job takes longer than expected to print	179
Reduce the complexity of the print job	179
Change the Page Protect setting to Off	179
Job prints from the wrong tray or on the wrong paper	180
Check the paper type setting	180
Incorrect characters print	180
Make sure the printer is not in Hex Trace mode	180
Tray linking does not work	180
Load the same size and type of paper	180
Use the same Paper Size and Paper Type settings	180
Large jobs do not collate	180
Make sure Collate is set to On	180
Reduce the complexity of the print job	180
Make sure the printer has enough memory	181
Unexpected page breaks occur	181
Solving option problems	181
Option does not operate correctly or quits after it is installed	181
Reset the printer	181
Check to see if the option is connected to the printer	181
Make sure the option is installed correctly	181
Make sure the option is selected	182
Paper trays	182
Make sure the paper is loaded correctly	182
Reset the printer	182
Make sure the paper tray is installed correctly	182
Make sure the list of options in the printer driver is up to date	182
2000-sheet tray	182
The elevator tray is not working properly	182
The paper feed rollers do not turn to advance paper	182
Envelope feeder	183
Reset the printer	183
Make sure the envelopes are loaded correctly	183
Check the paper type and paper size settings	183
Make sure the envelope feeder is installed correctly	183
Duplex unit	183
5-bin mailbox	183
Output options	183
Memory card	184
Flash memory card	184
Hard disk with adapter	184
Internal Solutions Port	184
Check the ISP connections	184
Check the cable	184
Make sure the network software is configured correctly	184
Solving paper feed problems	184
Paper frequently jams	184
Check the paper	184
Make sure there is not too much paper in the paper tray	184
Check the paper guides	185
The paper may have absorbed moisture due to high humidity	185
Paper jam message remains after jam is cleared	185
Page that jammed does not reprint after you clear the jam	185
Solving print quality problems	185
Isolating print quality problems	185
Blank pages	186
Packing material may be on the print cartridge	186
The toner may be low	186
Clipped images	186
Check the guides	186
Check the paper size setting	186
Ghost images	187
Check the paper type setting	187
Gray background	187
Check the Toner Darkness setting	187
Incorrect margins	187
Check the paper guides	188
Check the paper size setting	188
Paper curl	188
Check the paper type setting	188
The paper has absorbed moisture due to high humidity	188
Print irregularities	188
The paper may have absorbed moisture due to high humidity	188
Check the paper type setting	189
Check the paper	189
The toner may be low	189
The fuser may be worn or defective	189
Print is too dark	189
Check the darkness, brightness, and contrast settings	189
The paper has absorbed moisture due to high humidity	189
Check the paper	189
Check the paper type setting	190
The print cartridge may be defective	190
Print is too light	190
Check the darkness, brightness, and contrast settings	190
The paper has absorbed moisture due to high humidity	190
Check the paper	190
Check the paper type setting	191
The toner is low	191
The print cartridge may be defective	191
Repeating defects	191
Repeating marks occur evenly down the page	191
Skewed print	191
Check the paper guides	191
Check the paper	192
Solid black or white streaks	192
Make sure the fill pattern is correct	192
Check the paper type	192
Make sure the toner is distributed evenly in the print cartridge	192
The print cartridge may be defective or low on toner	192
Solid color pages	192
Make sure the print cartridge is properly installed	192
The print cartridge may be defective or low on toner	193
Streaked horizontal lines	193
The toner is smeared	193
The print cartridge may be defective	193
The paper path may not be clear	193
There is toner in the paper path	193
Streaked vertical lines	194
The toner is smeared	194
The print cartridge is defective	194
The paper path may not be clear	194
There is toner in the paper path	194
Toner fog or background shading appears on the page	194
The print cartridge may be defective	194
The charge rolls may be defective	194
There is toner in the paper path	195
Toner rubs off	195
Check the paper type setting	195
Check the Paper Texture setting	195
Toner specks	195
The print cartridge may be defective	195
There is toner in the paper path	196
Transparency print quality is poor	196
Check the transparencies	196
Check the paper type setting	196
Contacting Customer Support	196
Notices	197
Product information	197
Edition notice	197
UNITED STATES GOVERNMENT RIGHTS	198
Trademarks	198
Federal Communications Commission (FCC) compliance information statement	199
Temperature information	199
Noise emission levels	200
Waste from Electrical and Electronic Equipment (WEEE) directive	200
Static sensitivity notice	200
ENERGY STAR	201
Laser notice	201
Laser advisory label	201
Power consumption	201
Product power consumption	201
Power Saver	202
Off mode	202
Total energy usage	202
European Community (EC) directives conformity	203
Regulatory notices for wireless products	203
Modular component notice	203
Exposure to radio frequency radiation	203
Notice to users in Brazil	203
Industry Canada (Canada)	203
Taiwan NCC RF notice statement	204
Notice to users in the European Union	204
Statement of Limited Warranty	206
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	208
ADOBE SYSTEMS INCORPORATED NOTICE	211