Lexmark X464de Service Manual
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- Lexmark X464de | Service Manual - Page 1
Revision: November 11, 2013 Lexmark™ X46x series • Table of contents 7014-431 7014-636 7014-637 7014-63d 7014-63w • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United - Lexmark X464de | Service Manual - Page 2
.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries - Lexmark X464de | Service Manual - Page 3
1-1 Maintenance approach 1-1 Print engine specifications 1-2 Memory 1-2 Print quality settings 1-2 Environment 1-3 Specified operating environment 1-3 Dimensions 1-3 Connectivity and compatibility 1-3 Media trays and supply capacity 1-4 Types of print media 1-5 Media guidelines 1-6 Paper - Lexmark X464de | Service Manual - Page 4
across page 2-49 Poor fusing of image 2-49 Light print 2-50 White or black lines or bands 2-50 Toner on back of page 2-50 Solving print quality problems 2-51 Printhead service check 2-54 Transfer roll service check 2-54 Tray 2 service check 2-55 840.xx service check 2-55 iv Service Manual - Lexmark X464de | Service Manual - Page 5
Maintenance Counter (Reset PC Cnt 3-4 USB Scan to Local 3-4 Print Quality Pages 3-4 Menu Settings Page 3-4 Event Log 3-4 Panel Menus 3-4 PPDS Emulation 3-5 Download Emuls 3-5 Factory Defaults 3-6 Energy Conserve 3-6 Min Copy Memory 3-6 Num Pad Job Assist 3-7 Format Fax Storage 3-7 Fax - Lexmark X464de | Service Manual - Page 6
tray 3-26 Output bin tests 3-27 Feed Tests (output bins 3-27 Sensor Test (standard output bin 3-27 3-27 Base Sensor Test 3-28 DEVICE TESTS 3-28 Quick Disk Test 3-28 Disk Test/Clean 3-28 PRINTER SETUP 3-29 Defaults 3-29 Printed Page Count 3-29 Permanent Page Count 3-29 Serial Number - Lexmark X464de | Service Manual - Page 7
xxx Printhead assembly mechanical adjustment 3-39 SE Menu 3-41 Print SE Menus 3-41 General 3-41 Code Revision Info 3-41 History 3-41 MAC 3-41 NVRAM 3-41 NPAP 3-41 TCP/IP 3-41 Paper jams 3-42 Avoiding jams 3-42 Understanding jam numbers and locations 3-43 Jam messages and their locations - Lexmark X464de | Service Manual - Page 8
board 5-4 Lexmark X46x series engine board 5-5 Lexmark X46x controller and engine board connector pin values 5-6 Preventive maintenance 6-1 Safety inspection guide 6-1 Lubrication specifications 6-1 Scanner glass cleaning 6-1 Maintenance kits 6-1 Parts Catalog 7-1 viii Service Manual - Lexmark X464de | Service Manual - Page 9
7014-xxx How to use this parts catalog 7-1 Assembly 1: Covers 7-2 Assembly 2: Imaging 7-4 Assembly 3: Tray assemblies 7-6 Assembly 4: Electronics 2 7-8 Assembly 5: Frame 7-10 Assembly 6: Options 7-12 Assembly 7: Power cords 7-13 Index I-1 Part number index I-5 Table of contents ix - Lexmark X464de | Service Manual - Page 10
7014-xxx x Service Manual - Lexmark X464de | Service Manual - Page 11
of 655-675 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen - Lexmark X464de | Service Manual - Page 12
galliumarsenid laser, som arbejder på bølgelængdeområdet 655-675 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser. xii Service Manual - Lexmark X464de | Service Manual - Page 13
ändning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd. Laser-melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i - Lexmark X464de | Service Manual - Page 14
sobre d'un nivell de classe I durant una operació normal, durant les tasques de manteniment d'usuari ni durant els serveis que satisfacin les condicions prescrites. xiv Service Manual - Lexmark X464de | Service Manual - Page 15
7014-xxx Notices and safety information xv - Lexmark X464de | Service Manual - Page 16
7014-xxx xvi Service Manual - Lexmark X464de | Service Manual - Page 17
's instructions and local regulations. Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance - Lexmark X464de | Service Manual - Page 18
peligro y tomar las precauciones necesarias. • PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está trabajando es peligroso. Antes de empezar, desenchufe el equipo o de estar ligado à corrente eléctrica para realizar a tarefa necessária. -xviii Service Manual - Lexmark X464de | Service Manual - Page 19
. El personal professional ha d'estar-ne assabentat i prendre les mesures convenients. • PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb - Lexmark X464de | Service Manual - Page 20
pad PN from 40X5472 to 40X8419. Updated the description for the "80 Routine Maintenance" on page 2-18. Replaced all references to 40X5471 to 40X7545 for the ADF separator roll in "Imaging" on page 7-5 and in "Maintenance kits" on page 6-1. Added the following part numbers in "Imaging" on page - Lexmark X464de | Service Manual - Page 21
that might damage the product hardware or software. There are several types of caution statements: CAUTION A caution identifies something that might cause a servicer harm. CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working - Lexmark X464de | Service Manual - Page 22
7014-xxx -xxii Service Manual - Lexmark X464de | Service Manual - Page 23
MFPs are monochrome multifunction laser printers designed for single users or small workgroups. The X46x MFPs allow users to print, copy, scan, and fax documents. This book contains information on X46x series MFPs. n A4, 25ppm on legal). Maintenance approach The diagnostic information in this manual - Lexmark X464de | Service Manual - Page 24
2¹ 2¹ ¹ Both slots are active for either a 256MB Flash memory card, a font card, or a DLE. Multiple Flash, font, or DLE cards are not supported. Print quality settings Item Lexmark X463, X464 LexmarkX466 Print resolution 1200 Image quality¹ ✔ ✔ 2400 Image quality² ✔ ✔ 600 X 600 dpi - Lexmark X464de | Service Manual - Page 25
Lexmark X463, X464 LexmarkX466 Data stream emulations Host based printing PCL 5e and PCL 6 PostScript 3 PPDS migration tool PDF v1.6 XPS¹ HTML (including DBCS) Direct image Compatibility Windows/Macintosh/Linux Windows/Macintosh/Linux Standard local connections USB* ✔ ✔ Standard network - Lexmark X464de | Service Manual - Page 26
250-sheet tray 50-sheet MP feeder 1-sheet manual feed slot Lexmark X463, X464 ✔ ✔ x Lexmark X466 ✔ ✔ x Optional input sources 250-sheet drawer ✔ ✔ 550-sheet drawer ✔ ✔ Maximum input sheet capacity 850 (excluding envelopes) 850 (excluding envelopes) Manual/integrated print duplex - Lexmark X464de | Service Manual - Page 27
, recycled, bond, letterhead, preprinted, colored paper, light paper, heavy paper, custom type [x] 60-90 g/m² (16-24 lb) * Capacity for 20 lb print media, unless otherwise noted. ** Use for occasional printing only. ¹Japanese Industry Standard ² If a source supports size sensing and is activated - Lexmark X464de | Service Manual - Page 28
trays, can contribute to paper curling prior to printing and can cause feeding problems. • Smoothness-Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too smooth, it can cause paper feeding or print quality issues. Always use paper - Lexmark X464de | Service Manual - Page 29
anything on top of individual paper packages. Using recycled paper and other office papers As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government - Lexmark X464de | Service Manual - Page 30
) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions). 1-8 Service Manual - Lexmark X464de | Service Manual - Page 31
area - Max. 8.5" x 14" (216mm x 355.6mm) • Document size- Up to A4 and legal • 4.5'' x 5.5'' to 8.5''x14'' (SEF) Flatbed speed 3 seconds to scan, 3 seconds to return. Scanner operating environments • Temperature - 16°C to 32°C (60° to 90° farenheit) • Humidity - 8% RH to 80% RH • Altitude 0 to 3048M - Lexmark X464de | Service Manual - Page 32
7014-xxx Storage environments (unpacked) • Temperature - 0° to 40°C • Humidity - 5 to 80% relative humidity Tilt This device should operate within the stated parameters when it is level within 10mm from front to back and 10mm side to side. 1-10 Service Manual - Lexmark X464de | Service Manual - Page 33
LZW) • JPG - (8/24 bit-JPG) Supported scan destinations • Temporary profile from a user's PC • FTP • Scan to PC via network TWAIN • Scan to PC using Web applet • Scan to E-Mail • Scan to USB • Windows network folder (requires installing embedded scan to folder application) Multiple copies 999 copies - Lexmark X464de | Service Manual - Page 34
900 pgs X466e-80GB Hard disk space 4096 fax jobs Yes Yes. Supported using PostScript driver for both local and network attach modes. Yes Yes - based on caller ID and remote station ID Tone: Default, Pulse: Yes Yes Yes. 46 destinations Yes Yes Yes. Text, text/photo, photo Yes Yes 1-12 Service Manual - Lexmark X464de | Service Manual - Page 35
Tools The removal and adjustment procedures require the following tools and equipment: • Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver 7014-xxx General information 1-13 - Lexmark X464de | Service Manual - Page 36
-Only Memory External Network Adapter End of line Electrophotographic process Erasable programmable read-only memory Electrostatic Discharge Flatbed Facedown Field replaceable unit Face up Gigabyte Ground Fault Interrupter Gigahertz Host Based Printing High-capacity feeder High-capacity Input Tray - Lexmark X464de | Service Manual - Page 37
feed Lexmark Embedded Solution (applications) Laser Scanning Unit Low Voltage Low voltage power supply Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface millimeter Modified modified read Multipurpose feeder Modem ready Masked Read Only Memory - Lexmark X464de | Service Manual - Page 38
Scanner Control Card Synchronous Dynamic Random Access Memory Short edge feed Single Inline Memory Module Solenoid Start of scan Static random access memory Toner Add Roll Toner Patch Sensing Tandem Tray Module Total Volatile Organic Compound Universally Adjustable Tray Used Parts Return Universal - Lexmark X464de | Service Manual - Page 39
is an example of the events that occur during the POR sequence when the printer is turned on. 1. Display screen illuminates and the memory test is initiated. 2. The Lexmark splash screen is displayed with a progress bar. The firmware revision is displayed in the lower left of the screen. 3. Scanner - Lexmark X464de | Service Manual - Page 40
. See "Fuser service check" on page 2-39. See "Fuser service check" on page 2-39. See "Paper feed service checks" on page 2-43. Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will prevent POST from completing. 2-2 Service Manual - Lexmark X464de | Service Manual - Page 41
check" on page 2-39. See"Fuser service check" on page 2-39 or "Solving print quality problems" on page 2-51. See "Paper feed service checks" on page 2-43. See "Main motor service check" on page 2-40. See "Paper feed service checks" on page 2-43. See "USB port service check" on page 2-46. See "Cover - Lexmark X464de | Service Manual - Page 42
wont feed into ADF Printer picks letter size paper on a legal size scan Scanner makes buzzing noise on startup or during a scan. Document feeds, but jams in ADF. Black streaks on scans Blank page Black page No dial tone Machine dials a number but fails to make a connection with another fax machine - Lexmark X464de | Service Manual - Page 43
View scanning, copying, faxing, and printing options as well as status and error messages. Enter numbers or default value of 1 appears if the entire number is deleted by pressing numerous times. In the Fax Destination List, press to delete the right-most digit of a number entered manually - Lexmark X464de | Service Manual - Page 44
copy job with the default settings. • If pressed while a job is scanning, the button has no effect. 7 Indicator light 8 Stop Indicates the printer status: • Off-The power is off. • Blinking green-The printer is warming up, processing data, or printing. • Solid green-The printer is on, but idle - Lexmark X464de | Service Manual - Page 45
Note: This function must be set up by your system support person. Once it is set up, it appears as a display item. • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Toner Low. • Shows intervention messages to give instructions on what you should do so the - Lexmark X464de | Service Manual - Page 46
PIN unlocks the printer control panel (touch screen and hard buttons). Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print, Fax, and Network. The following items are available under the Print, Fax, and Network headings: • Print job • Copy job • Fax profile • FTP • E-mail - Lexmark X464de | Service Manual - Page 47
7014-xxx Using the touch-screen buttons Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown. Sample touch screen Button Home Function Returns to the home screen Scroll down Opens a drop-down - Lexmark X464de | Service Manual - Page 48
right Submit Submit Back Saves a value as the new user default setting Navigates back to the previous screen Other touch-screen button is gray to show it is unselected. Selected radio button This is a selected radio button. The radio button is blue to show it is selected. 2-10 Service Manual - Lexmark X464de | Service Manual - Page 49
shows three headings: Print, Fax, and Network. The following items are available under the Print, Fax, and Network headings: • Print job • Copy job • Fax when more changes need to be made for a job or after clearing a paper jam. Cancel Select • Cancels an action or a selection • Cancels out of - Lexmark X464de | Service Manual - Page 50
All Guides Copy Guide E-Mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Settings General Copy Fax E-Mail FTP Flash Drive Print Security Edit Security Setup Misc Settings Confidential Print Disk Wiping Security Audit Log Set Date and Time 2-12 Service Manual - Lexmark X464de | Service Manual - Page 51
this IR is not generated. Memory Full, cannot print faxes Attempted print is automatically canceled. The Fax code will recognize that the print job has been canceled and will not delete pages in the fax job that have not printed. Fax will not attempt to reprint the fax that generated the out of - Lexmark X464de | Service Manual - Page 52
is only posted once after the firmware has tried to restore all of the jobs on disk, regardless of the number of held jobs that were not restored. There are three versions of this IR, depending upon cause. IRHeldB occurs when the printer runs out of memory while attempting to restore jobs from - Lexmark X464de | Service Manual - Page 53
message and continue printing. The printer does not automatically reprint the page that prompted the message. • Check tray length and width guides to ensure paper is properly fitted in the tray. • Make sure the print job is requesting the correct size of paper. • Adjust the Paper Size setting for - Lexmark X464de | Service Manual - Page 54
and other data in RAM. - Simplify your print job. - Install additional memory • press Select ( ) to clear the message and continue printing. The job may not print correctly. • press Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job 2-16 Service Manual - Lexmark X464de | Service Manual - Page 55
message and continue printing. The job may not print correctly. • Program new firmware for the network interface. • Turn the printer power off and then back on to reset the printer. 54 Network Software Error The printer disables all communications to the associated network interface. No data - Lexmark X464de | Service Manual - Page 56
rolls at this interval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit. See "Maintenance kits" on page 6-1. 84 PC Kit Life Warning Replace the PC kit to ensure print quality. 84 Replace PC Kit 88 Cartridge Low This warning is displayed - Lexmark X464de | Service Manual - Page 57
contained in the firmware card will not function with the printer code. The message will automatically clear in 30 seconds, and the DLE will be disabled. Other printer functions are not affected. The correct version of the DLE must be downloaded. Contact the second level support for the correct - Lexmark X464de | Service Manual - Page 58
include multi-sheet feed, tray size sensing problem, and media slippage. The main input sensor never became uncovered from the sheet ahead. First, remove the PC kit and paper or debric at the input sensor. Then, inspect the flag on the input sensor. It should rotate freely. Replace the sensor if - Lexmark X464de | Service Manual - Page 59
/PC kit, and inspect for debris in the paper path. Check the bottom of the PC kit for any obstructions. Remove the upper front guide, and inspect the pinch rollers. 200.20 The media is too long over the manual feeder sensor. Possible causes include multi-sheet feed, media size (length) problem - Lexmark X464de | Service Manual - Page 60
a page at the developer nip, but Verify that the media is approved. Inspect the wear laser servo cleanup is not complete. Likely pre staged strips in the tray, and replace if they are worn. media or a fast paper feed. 200.29 Printhead drive control out of range due to an external Check the cable - Lexmark X464de | Service Manual - Page 61
never made by leading edge of page. Also Remove the PC kit and paper or debris at the input known as internal jam. sensor door, exit guide, and top cover. Often, the leading edge of the media will indicate the vacinity of damage. If damage is found, then replace the damaged part. Note: Print a page - Lexmark X464de | Service Manual - Page 62
printed since calling a 241.10 or a prior 241.19. 242.00 Paper jam near tray 2. Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary. 242.01 Took too long to ramp up dc feed - Lexmark X464de | Service Manual - Page 63
pick roller is damaged or worn, then replace the MPF. For a printer with a manual feed only (no MPF), clean the roller. 251.12 Second pick from manual feeder, tray 1, or feeder failed when media was in the source while the other sheets were committed to the paper path. 251.19 Media never reached - Lexmark X464de | Service Manual - Page 64
lamp level too low 845.yy Scanner Failure Front scan module cable failure or SCC card failure 845 Action Enter the configuration menu, and re-enable the scanner module. Go to "840.xx service check" on page 2-55 This message is posted when the MFP PORs. Enter the configuration menu, and re - Lexmark X464de | Service Manual - Page 65
values indicating bad cable and/or SCC card. Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels. Go to "CCD service check" on page 2-57 Front scan module connector or cable failure Go to "CCD service check" on page 2-57 Rear - Lexmark X464de | Service Manual - Page 66
does not match the actual fuser installed in the printer. Fan service errors 927.00 Service fan error Toner service errors A device has a hard drive installed, but its Configuration ID indicates that a hard drive shouldn't be present. Turn off MFP for 10 seconds and restart. If error re-occurs - Lexmark X464de | Service Manual - Page 67
motor initial lock failure Replace the main motor gear drive. See "Main motor service check" on page 2-40 937.00 Main transport motor lost lock Replace the main motor gear drive. See "Main motor service check" on page 2-40 Power supply service errors 940.00 LVPS service error Replace the LVPS - Lexmark X464de | Service Manual - Page 68
failure detected in the emulation header or emulation file. Disable the Download Emulation. Program the download emulation into the firmware card again. If this does not resolve the problem, then replace the firmware card and download the emulation again. Network errors 2-30 Service Manual - Lexmark X464de | Service Manual - Page 69
xxx Error Description Action 975.xx Unrecognizable network Call the next level of support. 976.xx Unrecoverable software error in network port 978.xx 979.xx Bad checksum while programming network port Flash parts failed while programing network port Other errors 980.xx Engine experiencing - Lexmark X464de | Service Manual - Page 70
end will facilitate a good connection. Functional limitation- Remote fax device does not support G3 receive capability. No action needed. Issue with the remote device. Failed to detect a fax device at the remote end. • Verify MFD is answering to fax call and not a voice call. • Decrease value of - Lexmark X464de | Service Manual - Page 71
interrupted due to power failure. • Troubleshoot MFP if error persists. See "Modem / fax card service check" on page 2-63. Fax transmission failed due to insufficient memory to store scanned image. Adjust 'Memory Use' setting to allocate more memory for send jobs. Fax transmission failed due to - Lexmark X464de | Service Manual - Page 72
Failure to transmit training successfully at 2400 bps in V27 terminal modulation scheme. • Adjust "Transmit Level". • Check line quality. Failed to connect at the minimum speed supported by the MFP needed. Verify the MFP is connected to an analog line. See"Fax transmission service check" on page - Lexmark X464de | Service Manual - Page 73
then turn the printer off, and check the connectors on the controller board. If the cable isn't good, replace the cantroller board cable. 7. Verify that pins 10, 12, board, then replace the controller board. (Check with one probe on the connector pin and the other on the card's ground plane - Lexmark X464de | Service Manual - Page 74
the grounds are not correct on the engine board, then replace the engine board. (Check with one probe on the connector pin and the other on the card's ground plane found at each screw head.) Engine board voltage outputs Turn the printer off, and plug the LVPS/HVPS cable into J502 of the - Lexmark X464de | Service Manual - Page 75
Cover interlock switch service check Note: Make sure a print cartridge assembly is installed and the cover closes all the way, engaging the cover open switch lever. FRU Cover interlock switch Action Disconnect the cover interlock cable from the controller board at J11. With the printer turned off - Lexmark X464de | Service Manual - Page 76
. Do these verifications, and then unplug the AC cord from the power supply: Pins Voltage CN201-6, 17, +24 V dc 19 CN201-10, 12, Ground 14, 16, 18 CN201-1,3, 5, +5 V dc 11,13, 15 • If voltages are not correct, then replace the LVPS/HVPS. • If voltages are correct, then check the engine board - Lexmark X464de | Service Manual - Page 77
switch will show continuity across the conductors with a meter when the switch is on. If the switch is good, then see "Dead machine service check" on page 2-38 for more diagnostics. HVPS portion of board Problems with the HVPS are exhibited in the print quality. See "Print quality service checks" on - Lexmark X464de | Service Manual - Page 78
resolved dust or paper that might be obstructing the sensors. Does this solve the problem? 3 Replace the media feed clutch. See "Media feed clutch removal" on page 4-50. Does this solve the problem? Problem resolved 2-40 Service Manual Go to step 3. Contact your next level of support. - Lexmark X464de | Service Manual - Page 79
? Go to step 8. 8 POR the printer. Is the problem resolved Problem resolved 9 Reset the address on the printer to match the IP address on the driver. Did this resolve the issue? Problem fixed. 10 Have the network admin verify that the printer and PC's IP address have identical subnet addresses - Lexmark X464de | Service Manual - Page 80
this remedy the situation? 14 Have the network administrator check the network drop for activity. Is the drop functioning properly? Problem resolved Replace the controller board. Go to "Controller board removal" on page 4-8 15 Is the printer on the same wireless network as Go to step 17. the other - Lexmark X464de | Service Manual - Page 81
keyboard . Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action If the exit sensor flag, which is visible at the back of the fuser, is in any position other than vertical, then the printer will display a paper jam - Lexmark X464de | Service Manual - Page 82
not mix media types in one tray. Check the tires in the ACM assembly for signs of wear or damage. Replace the tires as necessary. Open left cover, and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted. Replace the faulty part. 2-44 Service Manual - Lexmark X464de | Service Manual - Page 83
Print the menu sheet found under Utilities. Look at the media settings. Some, such as card stock or rough texture, may require a higher fuser temperature, which leads to more of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup - Lexmark X464de | Service Manual - Page 84
individually, install the cards on at a time. Restart the MFP after each card is installed. Cables If the cards do not trigger an error, check the option card connection cables for continuity. USB port service check 1. Perform a print test to make sure the printer prints correctly. Verify that - Lexmark X464de | Service Manual - Page 85
gear. • If there is not continuity, then call the next level of service. Try a different toner cartridge and PC kit. • If those fail, then replace the LVPS/HVPS, controller board, or the printhead in that order. Also, see "Solving print quality problems" on page 2-51. Diagnostics information 2-47 - Lexmark X464de | Service Manual - Page 86
PC Kit first and then toner cartridge. Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and spring contacts which connect to the LVPS/HVPS board at CN203. Clean as necessary. If this does not correct the problem, then replace - Lexmark X464de | Service Manual - Page 87
settings in the printer driver. A heavier media may require higher heat to properly fuse. Variation in image density horizontally across page FRU PC Kit (not a FRU) Transfer roll Action The charge roll may have an unbalanced force against the PC (photoconductor) drum. Try a new PC Kit. Note: Do - Lexmark X464de | Service Manual - Page 88
print FRU Toner cartridge (not a FRU) Transfer roll LVPS/HVPS card Action Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner. If the problem continues, then install a new toner cartridge. Recheck condition before replacing PC Kit - Lexmark X464de | Service Manual - Page 89
sure to use the recommended print media (see media types and sizes in the User's Guide). • Use MarkVision™ Professional to define the custom type setting for media type, media texture, or media weight. • The toner cartridge or PC Kit may be defective. Replace the PC Kit first, and recheck. Blurred - Lexmark X464de | Service Manual - Page 90
to the paper. Replace the fuser. • Change the media texture setting in the driver. If special media is being used, such as card stock or labels, then be sure to select the correct media type. • Try a different kind of paper. Paper designed for copiers gives the best quality fusing. The print is - Lexmark X464de | Service Manual - Page 91
media is less than resisting force. • Remove the media from Tray 1, and fan it. • Make sure Tray 1 is selected from the printer driver. Do not overfill the tray. • Check the condition of the rubber on the paper feed rolls. Replace if worn or contaminated. • Verify that the ACM clutch is functioning - Lexmark X464de | Service Manual - Page 92
printer driver is being used. • Select hex trace mode to determine what the problem is. • Restore factory defaults. • Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer. • The printer is waiting for an appropriate command. • Make sure the print cartridge - Lexmark X464de | Service Manual - Page 93
voltages are correct, then try using Tray 2 again. If the printer error persists, then replace Tray 2. 840.xx service check Step 1 2 3 4 5 Questions / actions Yes POR the machine into configuration mode. Go to the disable scanner menu item. See "Disable Scanner" on page 3-9. Touch "Enable ADF - Lexmark X464de | Service Manual - Page 94
the 840.xx error recur? Replace the controller board. See "Controller board removal" on page 4-8. Problem solved. Did this fix the problem? No Stop. Problem solved. Stop. Problem solved. Go to step 9. Stop Problem solved. Stop. Problem solved. Contact second-level support. 2-56 Service Manual - Lexmark X464de | Service Manual - Page 95
copy service check Step 1 2 3 4 5 6 Questions / actions Yes No Print a menu page, or a page from the host. See "Black page" on Is the page black? page 2-48 Go to step 2. Is the copy an ADF scan? Go to step 4. Go to step 3. Run a flat bed copy. Is it blank or black? Did the sheet feed - Lexmark X464de | Service Manual - Page 96
service check Step 1 2 3 4 5 6 Questions / actions Yes No POR the MFP. Does the CCD move and return to the home position? Problem solved Replace the flatbed unit. See "Flatbed removal" on page 4-89. Replace the controller board. "Controller board removal" on page 4-8. 2-58 Service Manual - Lexmark X464de | Service Manual - Page 97
? Issue resolved. Inspect the connections on the ADF relay card in the ADF. Are all the connections properly connected? Check the ADF cable for continuity. Is there continuity? Go to step 9. Go to step 10. 10 Check for signals or voltages from J17 on Replace the ADF. See the controller board - Lexmark X464de | Service Manual - Page 98
ADF, check the paper guide width. Is it set correctly? If paper is skewing when fed or jamming check to see if the top cover is open or ajar. Is the ADF top cover open or ajar? Is paper failing to feed into the ADF? Perform the ADF paper present, scan 1st and scan 2nd sensor tests. Go - Lexmark X464de | Service Manual - Page 99
see if the top cover ADF, See "ADF paper jam is open or ajar. Is the ADF top cover service check" on page 2-60 open or ajar? 4 Is paper failing to feed into the ADF? Go to step 5. There is no issue. 5 Is the leading edge of the paper wrinkled or torn? Use different media. Go - Lexmark X464de | Service Manual - Page 100
CN 15 on the ADF relay card, and main controller board at J17. Is the ADF cable properly connected? 5 Check the ADF cable for continuity. Go to step 6. Make sure pin 22 has continuity. Is there continuity on pin 22? 6 Replace the ADF. Go to "ADF unit Problem solved removal" on page 4-88 - Lexmark X464de | Service Manual - Page 101
the problem? Problem resolved. Check the modem card cable for continuity. Go to step 8. Is there continuity? Check the voltages from connector J8 on the controller board. Check Pin 12 and 13 for +3.3VDC, Pin 10 for +5VDC. 2, 4, 6, and 8 are grounds. Are the signals or voltages present? Replace - Lexmark X464de | Service Manual - Page 102
Go to step 8. the VOIP server is configured to receive faxes. Is the server properly configured? 8 Is the MFP on a PABX? Go to step 9. 9 Enable Behind a PABX under fax settings Problem fixed. in the Administration menu. Did this fix the issue? 10 Is a dial prefix needed to get an outside - Lexmark X464de | Service Manual - Page 103
increasing the 'Transmit Level' setting in steps of 1db. For example, if default value is -11 db, changing it to -12db will decrease the signal default value. Did this fix the problem? Stop. Problem resolved. No Go to your second-level of support. See "Escalating a fax issue to second-level support - Lexmark X464de | Service Manual - Page 104
the phone line analog? Is the VOIP server configured to support fax? Problem resolved. Go to step 9. Problem resolved. Go to step 11. Problem resolved. Go to step 13. Go to step13. Does the MFP have reception issues with only a certain remote device? Verify communications with a different remote - Lexmark X464de | Service Manual - Page 105
Threshold" setting in steps of 2db. For example, if default value is -43 db, changing it to -45db will problem? Problem resolved Problem resolved. 7014-xxx No Go to step 19. Go to step 19. Go to step 20. Contact your second-level of support. See "Escalating a fax issue to second-level support - Lexmark X464de | Service Manual - Page 106
by the MFP is not automatically transmitted to second-level support. It is placed on the computer desktop. 8. Enter a name for the file, and indicate where you want to save the file. 9. press OK. The file appears on the desktop. 10. E-mail the file to second-level support. 2-68 Service Manual - Lexmark X464de | Service Manual - Page 107
chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem. Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer. Configuration Menu Diagnostics Mode 1. Turn off the - Lexmark X464de | Service Manual - Page 108
Reset Photoconductor Maintenance Count USB Scan to Local Print Quality Pages Reports Panel Menus PPDS Emulation Download Emuls Factory Defaults Energy Conserve Min Copy Memory Num Pad Job Assist Format Fax Storage Fax Storage Location ADF Edge Erase FB Edge Erase Scanner Manual Registration Disable - Lexmark X464de | Service Manual - Page 109
installing the required maintenance kit, reset this count to zero. Reset Maintenance Counter After scheduled maintenance, reset the Maintenance Counter. To reset the maintenance page counter to zero: 1. Touch Reset Maintenance Counter from the Configuration Menu. 2. Reset Maintenance Counter appears - Lexmark X464de | Service Manual - Page 110
codes for 900 service errors. However, the event log printed from DIAGNOSTICS mode does include this information. Panel Menus Lets the system support person enable or disable the operator panel menus. Selecting On (the default) allows users to change values for the printer. Off disables the users - Lexmark X464de | Service Manual - Page 111
the PJL ENTER LANGUAGE command. On Printer's factory default value To change the value of this Download Emuls This setting enables you to disable a Downloadable emulator (DLE) that is installed on the MFP. The setting for this menu settng is disabled. Note: The DLE is re-enabled automatically - Lexmark X464de | Service Manual - Page 112
all non-critical base printer NVRAM settings. 3. Touch Restore Network to restore all network NVRAM settings. 4. Touch Restore LES to remove all Lexmark Embedded Solution applications. When you select either value, the LCD displays Restoring Factory Defaults and then Resetting the Device. The device - Lexmark X464de | Service Manual - Page 113
Fax Storage Location from the Configuration Menu. the touch-screen. 2. Touch or . The settings are Disk and NAND. 3. Touch Submit to save the change. [setting's current value] appears on ADF Edge Erase This menu item sets the size, in millimeters, of the no-print area around an ADF scan job - Lexmark X464de | Service Manual - Page 114
card are replaced. To manually register a Duplex ADF, perform the following steps: 1. In the Configuration Menu, scroll to the Scanner Manual Registration menu item. 2. Touch Scanner Manual Registration. 3. Touch the Print the print quick test page face up and touching Copy Quick Test. 10. Repeat - Lexmark X464de | Service Manual - Page 115
ADF disable. 3. To save the setting's new value, touch Submit. Paper Prompts When a tray is out of the indicated paper size, a prompt is sent to the user to load paper in a tray. This setting controls the tray the user is directed to fill. Selections are Auto (default), MP Feeder, and Manual Paper - Lexmark X464de | Service Manual - Page 116
Disable or from Disable to Enable, then the printer completely formats the hard disk. All information on the disk will be unrecoverable. To change this setting: 1. Touch Disk Encryption from the Configuration Menu. Note: If an advanced password or Disable (formatting), Contents , the printer performs the - Lexmark X464de | Service Manual - Page 117
The following graphic appears when the formatting process is selected: Formatting Disk 1/2 0% DO NOT POWER OFF 7014-xxx The panel provides many progress indicators during the two-stage process. • 1/2 indicates that the process is currently in the first stage. • 0% indicates the progress of the - Lexmark X464de | Service Manual - Page 118
xxx When the first stage of either process completes, the printer displays either of the following graphics depending on the process selected the progress bar appears completely shaded and the percentage indicator shows 100%. After completion, the panel returns to Disk Encryption. 3-12 Service Manual - Lexmark X464de | Service Manual - Page 119
To change this setting: 1. Touch Wipe Disk from the Configuration Menu. Note: If an advanced password has been established, you must enter this password in order to change the setting. If no advanced password exists, you can establish one by using the keyboard that appears on the LCD. 2. Touch Wipe - Lexmark X464de | Service Manual - Page 120
shows the values for the Wipe Disk setting. Font Sharpening This setting allows you to set a text point size below which the high-frequency screens are used when printing font data. For example, at the default PostScript, PCL, PDF, and XL emulators. This function is not supported when the device - Lexmark X464de | Service Manual - Page 121
the printer: • To consume less energy than when operating in normal mode but not as little as when operating in Power Saver • To return to the Ready state more quickly than when operating in Power Saver LES Applications This disables all installed Lexmark Embedded Solution applications. The default - Lexmark X464de | Service Manual - Page 122
the value. The values are 1 (default) and 2. 3. Touch Submit to save the change. Touch Back to cancel and return to the Configuration Menu. Exit Configuration Menu (Exit Config Menu) Press to exit the Configuration menu. The printer performs a POR and restarts in normal mode. 3-16 Service Manual - Lexmark X464de | Service Manual - Page 123
panel in the order shown: Registration Print tests Hardware tests Duplex tests Input Tray Tests Output Bin Tests Base Sensor Test Device Tests Printer setup EP Setup Reports Event Log Scanner Tests Exit Diagnostics See "Registration (printer)" on page 3-18. See "Print Tests" on page 3-20. See - Lexmark X464de | Service Manual - Page 124
7014-xxx Registration (printer) Print registration makes sure the printing is properly aligned on the page. REGISTRATION Top the image left. No compression occurs. Right Margin -10 to +10 A positive change moves the image right, and a negative change moves the image left. 3-18 Service Manual - Lexmark X464de | Service Manual - Page 125
lines for skew adjustment • General printer information, including current page count, installed memory, processor speed, serial number, Engine ID, and system card ID. To print the Quick Test page: Note: Print the Quick Test Page on letter or A4 paper. 1. Touch REGISTRATION from the Diagnostics - Lexmark X464de | Service Manual - Page 126
of the EVENT LOG from DIAGNOSTICS. • Configuration information, including printer serial number, controller code level, engine code level, operator panel code level, font versions, and cartridge information. • Default values for the QUALITY MENU settings used to print the pages. 3-20 Service Manual - Lexmark X464de | Service Manual - Page 127
Tests Select the following Hardware Tests from this menu: • Panel Test • Button Test • DRAM Test • USB HS Test Mode Panel Test This test automatically toggles each pixel of the touchscreen through every contrast level beginning with the darkest and on to the brightest. This test continues until - Lexmark X464de | Service Manual - Page 128
displays. Then the message Resetting Printer appears. 2. The printer automatically performs a Power On Reset (POR). While the CACHE test executes, the power indicator blinks green. The following type of message appears: 3. To stop this test before completion, turn the MFP off. 3-22 Service Manual - Lexmark X464de | Service Manual - Page 129
Speed Certification Testing... USB High Speed Certification Testing... USB High Speed Certification Testing... USB High Speed Certification Testing... To stop testing before completion, turn the printer off. 7014-xxx Diagnostic aids 3-23 - Lexmark X464de | Service Manual - Page 130
Continuous. • The single Duplex Quick test cannot be canceled. • The printer attempts to print the Quick Test Page from the default paper source. If the default paper source only supports envelopes, then the page is printed from Tray 1. • Check the Quick Test Page for the correct offset between the - Lexmark X464de | Service Manual - Page 131
the front of the duplex page and the first scan line on the back of the page. Therefore, be sure to set the top margin in REGISTRATION before setting the duplex top margin. See "Registration (printer)" on page 3-18. To set the Top Margin (duplex): 1. Print the Quick Test (duplex): a. Touch to select - Lexmark X464de | Service Manual - Page 132
operator panel by touching Back or pressing Stop . Input Tray Tests Feed Tests (input tray) This test lets the servicer observe the paper path as media is feeding through the printer. A blank sheet of paper feeds through the printer as the laser turns off during this test. The only way to observe - Lexmark X464de | Service Manual - Page 133
can be fed to the standard output bin. No information is printed on the media fed to the output bin, because the printhead is not engaged during this test. These tests can use any media size or envelope supported by the printer. To run the Feed Tests for the output bins: 1. Touch to select - Lexmark X464de | Service Manual - Page 134
located inside the printer are working correctly sensor (remove the cartridge and replace to actuate the sensor) • • Front Door-Front door sensor 2. Manually actuate the sensors to verify that each selected, the following screen displays and updates periodically, indicating the percentage of test - Lexmark X464de | Service Manual - Page 135
/Clean Test Passed or Disk Test/Clean Failed appears. If the message indicates failure, the disk is unusable. PRINTER SETUP PRINTER SETUP Defaults Printed Page Count Permanent Page Count Serial Number Engine Setting 1 Engine Setting 2 US 127 127 xxxxxxx 0 0 Submit Back The triangles pointing - Lexmark X464de | Service Manual - Page 136
using hardware sensors. The configuration IDs are originally set at the factory when the printer is manufactured, however, the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever you replace the system board. The IDs consist of eight hexadecimal characters, including - Lexmark X464de | Service Manual - Page 137
to restore each printer setting listed in EP SETUP to its factory default value. Sometimes this is used to help correct print quality problems. To restore EP Defaults: 1. Touch to select EP Defaults from EP SETUP. 2. Touch to select Restore to reset the values to the factory settings, and touch - Lexmark X464de | Service Manual - Page 138
are Enable and Disable. Reports Menu Settings Page This enables you to print the Menu Settings Page. The report prints the Diag Menu to include Registration, Print Tests, Hardware Tests, Duplex Tests, Input Tray Tests, Output Bin Tests, Device Tests, Printer Setup, EP Setup, Reports, Event Log - Lexmark X464de | Service Manual - Page 139
from Diagnostics Menu includes: • Detailed printer information, including code versions • Time and date stamps • Page counts for most errors • Additional debug information in some cases The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis. To - Lexmark X464de | Service Manual - Page 140
Feed Test To run the Scanner Feed test: 1. Touch to select Feed Tests The following tests are available: P - Sensor (ADF Paper Present) A - Sensor (ADF cover closed interlock) F select Sensor Test from the SCANNER TESTS menu. 2. The display will show P, F, H, A, 1, 2 in a vertical column. Note: - Lexmark X464de | Service Manual - Page 141
7014-xxx 3. To test the paper present sensor, push back on the actuator (A). If the sensor is functioning, the 0 next to the P on the display will change to 1. A 4. To test the - Lexmark X464de | Service Manual - Page 142
cover. Id the sensor is functioning properly the 0 next to the A will change to 1. 8. Press Stop BD to return to the SCANNER TESTS menu. 3-36 Service Manual - Lexmark X464de | Service Manual - Page 143
7014-xxx Exit Diagnostics Selecting EXIT DIAGNOSTICS exits the Diagnostics menu, and Resetting the Printer displays. The printer performs a POR, and the printer returns to normal mode. Diagnostic aids 3-37 - Lexmark X464de | Service Manual - Page 144
enter the Registration menu. 3. Touch Quick test to print the Quick test page. Quick Test page (sample that value to the current right margin setting printed on the left hand side of the margin right margin setting on the page is -2, and the number that is closest to the darkest line on the graph - Lexmark X464de | Service Manual - Page 145
through the printer while misaligned. tray paper guides for fit to the media. Paper feed skew Printhead misalignment To adjust the printhead: 1. Enter the Diagnostics Menu. See "Entering Diagnostics menu" on page 3-17. 2. Select PRINT TESTS. 3. Select Tray 1. 4. Select Single. 5. Fold the printed - Lexmark X464de | Service Manual - Page 146
corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer, and recheck. (See the left side of the figure below.) If the the figure below.) 8. After obtaining a properly adjusted image on the paper, tighten all three screws. Note: The printhead must be aligned - Lexmark X464de | Service Manual - Page 147
by second-level support. Print SE Menus General Copyright - Displays copyright information. Optra Forms mode - On or off Code Revision Info Network Code Level - Displays network code level Network Compile Info - Displays compile information Printer Code Level - Displays printer code information - Lexmark X464de | Service Manual - Page 148
exposed adhesive when the flap is in the sealed position • Use only recommended media. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for the current printing environment. 3-42 Service Manual - Lexmark X464de | Service Manual - Page 149
illustration shows the areas of the MFP where jams occur. When paper jams occur, follw the instructions in this section. 8 1 7 2 3 4 5 6 Jam area number 1 2 3 4 5 6 7 8 Description Opened front door Paper output bin Front door Multi purpose feeder Tray 1 Tray 2 Rear door Automatic document - Lexmark X464de | Service Manual - Page 150
7014-xxx Jam messages and their locations 200 and 201 paper jams CAUTION: Hot surface. The inside of the printer may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1. Pull the tray completely out. 2. Remove the paper jam. 3-44 Service Manual - Lexmark X464de | Service Manual - Page 151
7014-xxx 3. If the paper is not visible, open the front door and remove the photoconductor kit and toner cartridge. 4. Remove the jam. 5. If the paper is still not visible, open the rear door. 6. Remove the jam. Diagnostic aids 3-45 - Lexmark X464de | Service Manual - Page 152
-xxx 7. Close the rear door. 8. Reinsert the photoconductor kit and toner cartridge. 9. Close the front door. 10. Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam. If the paper is exiting the MFP into the exit bin, pull the paper out and touch Coninue. If the - Lexmark X464de | Service Manual - Page 153
3. Remove the jam. 7014-xxx 4. Close the rear door. 5. Close the front door. 6. Touch Continue. Diagnostic aids 3-47 - Lexmark X464de | Service Manual - Page 154
"231 paper jam" on page 3-46. 234 paper jam This jam error indicates single or multiple jams in the duplex are of the MFP. Perform the steps in the following jam removal procedures: 231 paper jam. See "231 paper jam" on page 3-46. 233 paper jam. See "233 paper jam" on page 3-48. 3-48 Service Manual - Lexmark X464de | Service Manual - Page 155
Gently pull the jammed media from the fuser. 7014-xxx 2. Touch Continue. 240 - 249 paper jams 1. Touch Supplie/Status to identify the jam location. 2. Remove the standard tray. 3. Remove any jammed paper. 4. Reinsert the tray, and touch Continue. 5. If the jam message remains, remove the optional - Lexmark X464de | Service Manual - Page 156
tray, and touch Continue. 250 paper jam 1. Touch Supplies/Status to find the jam location. 2. Remove the media from the multipurpose feeder. 3. Remove the jammed media from the multipurpose feeder. 4. Flex and fan the media. 5. Reload the media into the multipupose feeder. 6. Adjust the guides - Lexmark X464de | Service Manual - Page 157
7014-xxx 251 paper jam If the media is visible from the front of the MFP, gently pull the media out of the multipurpose feeder. If the media is not visible, perform the following steps to clear the jam: 1. Open the front door, and remove the photoconductor kit and toner cartridge. 2. Lift the flap - Lexmark X464de | Service Manual - Page 158
7014-xxx 4. Close the front door. 5. Touch Continue. 290-294 paper jams Clearing jams under the ADF cover 1. Remove all original documents from the ADF input tray. 2. Open the ADF cover. 3. Unlock the ADF separator roll. 3-52 Service Manual - Lexmark X464de | Service Manual - Page 159
4. Remove the ADF separator roll. 5. Remove the jammed media. 6. Reinstall the ADF separator roll. 7014-xxx Diagnostic aids 3-53 - Lexmark X464de | Service Manual - Page 160
7014-xxx 7. Lock the ADF separator roll. 8. Close the ADF top cover. Clearing ADF jams under the flatbed cover. 1. Lift the flatbed cover, and remove the jammed media from the ADF. 2. Touch Continue. 3-54 Service Manual - Lexmark X464de | Service Manual - Page 161
Clearing jams in the duplex ADF 1. Remove the ADF input tray. 2. Pull out the jammed media by pulling on the bottom sheet. 7014-xxx 3. Reinstall the ADF input tray. 4. Touch Continue. Diagnostic aids 3-55 - Lexmark X464de | Service Manual - Page 162
7014-xxx 3-56 Service Manual - Lexmark X464de | Service Manual - Page 163
ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: • Keep the ESD-sensitive part in its original shipping container (a special "ESD bag") until the part is ready to be installed into the printer. • Make - Lexmark X464de | Service Manual - Page 164
external cables from the printer to prevent damage during service. • Unless otherwise stated, reinstall the parts in reverse order of removal. • When reinstalling a part held with several screws, start all screws before final tightening. • Remove the paper tray and print cartridge before proceeding - Lexmark X464de | Service Manual - Page 165
the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray. The tray may go in but will not come out, and will render the printer non-serviceable. 3. After the ACM pick tires have been pulled out, close the duplex door. Repair information 4-3 - Lexmark X464de | Service Manual - Page 166
the ACM pick tire roller (A). • If the left hub is gray, then disconnect the old right and left tire/hub assemblies from the ACM, and replace with the new right and left tire/hub assemblies. • If the left hub is black, then remove the old right and left tires from the - Lexmark X464de | Service Manual - Page 167
housing to the tub assembly. 5. Disconnect the card reader cable from the card reader. 6. Remove the LED light tube (B) from the upper card reader cover. C B 7. Pull the two tabs (C) back and remove the card from the card reader housing. Note: When replacing the light tube, cover the tube with - Lexmark X464de | Service Manual - Page 168
7014-xxx Upper and lower card reader cover removal 1. Remove the scanner front cover. See "Scanner front cover removal" on page 3-31. 2. Remove the card reader. See "Card reader removal" on page 4-5. 3. Remove the four screws (A) fastening the upper and lower card reader covers. A 4-6 - Lexmark X464de | Service Manual - Page 169
7014-xxx Card reader cable removal 1. Remove the scanner front cover. See "Scanner front cover removal" on tabs on the rear of the operator panel display and tilt it upright. 4. Disconnect the card reader cable (A) from the J2 USB port on the controller board. A 5. Remove the two screws (B) securing - Lexmark X464de | Service Manual - Page 170
REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer's instructions card contains the printer settings. When either of these cards is new, it obtains its settings from the other card. Critical factory settings are lost when both cards are new and are replaced - Lexmark X464de | Service Manual - Page 171
. See "Controller board shield" on page 4-11. 8. Disconnect all the cables from the controller board. 9. Tilt the operator panel display to the up position. 10. Route the UICC cable, the front USB cable, and the display panel cables through the hole in the front of the controller board cage. Repair - Lexmark X464de | Service Manual - Page 172
7014-xxx 11. Remove the seven screws (C) securing the controller board to the controller board cage. AC 12. Lift the controller board, and remove. Note: When installing the controller board, place the USB port screw first, and then place the controller board screws. 4-10 - Lexmark X464de | Service Manual - Page 173
7014-xxx Controller board shield 1. Remove the two screws (A) securing the controller shield bracket to the controller board cage. A Repair information 4-11 - Lexmark X464de | Service Manual - Page 174
7014-xxx 2. Remove the three screws (B) securing the top of the controller shield. B 4-12 - Lexmark X464de | Service Manual - Page 175
3. Loosen the three screws (C) on each side of the controller board cage. 7014-xxx C C 4. Remove the controller board shield. Repair information 4-13 - Lexmark X464de | Service Manual - Page 176
five screws (A) which secure the controller board cage to the tub assembly. A 3. Tilt the front of the cage up and remove it from the MFP. Controller board fan 1. Remove the operator panel display. See Go to "Operator panel display removal" on page 4-65. 2. Disconnect the controller board fan cable - Lexmark X464de | Service Manual - Page 177
CAUTION This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer's instructions and local regulations. 1. Remove the right side cover. See Go to "Right side cover removal - Lexmark X464de | Service Manual - Page 178
7014-xxx Cover open sensor 1. Remove the right side cover. Go to "Right side cover removal" on page 4-80. 2. Disconnect the cable from connector J11 on the controller board. 3. Use a #1 Phillips screwdriver to remove the screw (A) holding the sensor. A 4. Remove the cover open sensor. 4-16 - Lexmark X464de | Service Manual - Page 179
cover. See "Right side cover removal" on page 4-80. 5. Remove the cable through the opening. 6. Remove the three screws (A) from the right side of the printer. 7014-xxx A Repair information 4-17 - Lexmark X464de | Service Manual - Page 180
7014-xxx 7. Disconnect the fuser link (B). CB 8. Remove the three screws (C) from the left side of the printer. C 9. Remove the door mounts. 4-18 - Lexmark X464de | Service Manual - Page 181
Duplex removal 1. Remove the right side cover. See "Right side cover removal" on page 4-80. 2. Remove the LVPS/HVPS. See "LVPS/HVPS removal" on page 4-37. 3. Remove the three screws (A) from the shield. 7014-xxx A 4. Remove the four screws (B) from the duplex. B Repair information 4-19 - Lexmark X464de | Service Manual - Page 182
7014-xxx 5. Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer. 6. Remove the duplex. 4-20 - Lexmark X464de | Service Manual - Page 183
7014-xxx Duplex/main motor gear drive interface removal 1. Remove the LVPS/HVPS. See "LVPS/HVPS removal" on page 4-37. 2. Remove the duplex. See "Duplex removal" on page 4-19. 3. Remove the main motor gear drive. See "Main motor gear drive removal" on page 4-40. 4. Remove the e-clip (A) from the - Lexmark X464de | Service Manual - Page 184
7014-xxx 6. Remove the screw (D) from the gear (E). 7. Remove the plastic bushing (F). 4-22 - Lexmark X464de | Service Manual - Page 185
8. Use a screwdriver to pop the retainer clip (G) loose from the gear. 7014-xxx 9. Remove the gear (H). Repair information 4-23 - Lexmark X464de | Service Manual - Page 186
7014-xxx Fan removal 1. Remove the right side cover. See "Right side cover removal" on page 4-80. 2. Disconnect the cable (A) from the engine board, and remove the two screws (B) holding the fan to the right side frame. A B 3. Remove the fan. 4-24 - Lexmark X464de | Service Manual - Page 187
cover removal" on page 4-34. 2. Remove the left side cover. See "Left side cover removal" on page 4-33. 3. Remove the upper front guide assembly. See "Upper front guide assembly removal" on page 4-85, steps 1-3. 4. Close the front access door. 5. While closing the MPF cover, pull up on the MPF by - Lexmark X464de | Service Manual - Page 188
7014-xxx 6. Disconnect the MPF from the lower front cover. 7. Disconnect the fuser link (A) from the front access door. A 4-26 - Lexmark X464de | Service Manual - Page 189
the left to free it, and then rest it on the door. Keep the spring in place. e. Finish tightening the screws (F), and reinstall the remaining parts. G D F C E F Repair information 4-27 - Lexmark X464de | Service Manual - Page 190
7014-xxx Fuser removal 1. Remove the rear exit guide. See "Rear exit guide assembly with sensor and reversing solenoid removal" on page 4-78. 2. Remove the two screws (A). 3. Partially pull the fuser forward for better access. 4. Push in on the cable connector cover (B), and remove. 4-28 - Lexmark X464de | Service Manual - Page 191
5. Disconnect the AC cable (C). 7014-xxx C B 6. Disconnect the thermistor cable (D). D Repair information 4-29 - Lexmark X464de | Service Manual - Page 192
7014-xxx 7. Disconnect the exit sensor cable (E) from the engine board. F 8. Remove the fuser. Note: • Be careful to not damage the gears during the fuser installation. • Be sure to reinstall the AC cable during the fuser installation. 4-30 - Lexmark X464de | Service Manual - Page 193
7014-xxx Scanner front cover removal 1. Use a flatblade screwdriver to pry the scanner front cover away from the side cover. Be careful to avoid marring the finish. Repair information 4-31 - Lexmark X464de | Service Manual - Page 194
7014-xxx 2. Carefully pull the scanner front cover away from the tub assembly. 4-32 - Lexmark X464de | Service Manual - Page 195
(A) that secures the left cover to the tub assembly. 7014-xxx A 4. Remove the metal scerw (B) that secures the left cover to the front of the print engine frame. B 5. Move the MFP to the edge of the table. Repair information 4-33 - Lexmark X464de | Service Manual - Page 196
7014-xxx 6. Depress the two tabs (C) on the underside of the MFP. C 7. Lift the left cover up and pull the botom of the cover away from the MFP. Front door access cover removal 1. Remove bumper. See "Nameplate cover removal" on page 4-63. 2. Remove the two screws (A) securing the front door access - Lexmark X464de | Service Manual - Page 197
Lower front cover removal 1. Open the lower front cover. 2. Disconnect the MPF pins (A) from the right and left sides of the lower front cover. 7014-xxx A 3. Flex the lower front cover, and disconnect it first from its right hinge and then from its left hinge. Note: An alternative to step 3 is to - Lexmark X464de | Service Manual - Page 198
7014-xxx Installation note: Use a flathead screw driver to press in on the door mount (B) while pulling on the front access door to connect the cover to the hinge (C). C B 4-36 - Lexmark X464de | Service Manual - Page 199
"Rear door and lower rear cover removal" on page 4-77. 2. Remove the left side cover. See "Left side cover removal" on page 4-33. 3. Place the printer on its top with the rear facing you. Note: Be careful to not mar the finish of the - Lexmark X464de | Service Manual - Page 200
7014-xxx 6. Remove the four screws (C) from the LVPS/HVPS shield. AC 7. Lift the LVPS/HVPS, and disconnect the three cables (D). DE 4-38 - Lexmark X464de | Service Manual - Page 201
Note: Squeeze the clip to remove the cables from their connectors (E). 7014-xxx FE 8. Disconnect the transfer roll cable (F). GF 9. Lift and remove the LVPS/HVPS. Repair information 4-39 - Lexmark X464de | Service Manual - Page 202
Remove the left side cover. See "Left side cover removal" on page 4-33. 2. Disconnect the fuser link (A) from the front access door. A 3. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. Remove the four screws (B) from the main motor gear drive. B 4-40 - Lexmark X464de | Service Manual - Page 203
5. Lift the gear drive, and disconnect the main motor gear drive cable (C). 7014-xxx 6. Remove the main motor gear drive. Repair information 4-41 - Lexmark X464de | Service Manual - Page 204
7014-xxx Manual feed clutch removal 1. Remove the left side cover. See "Left side cover removal" on page 4-33. 2. Open the front access door, and disconnect the fuser link (A). A 3. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. Remove the four screws - Lexmark X464de | Service Manual - Page 205
6. Use a screwdriver to remove the e-clip (C) from the manual feed clutch. 7014-xxx C 7. Remove the manual feed clutch (D). D Repair information 4-43 - Lexmark X464de | Service Manual - Page 206
7014-xxx Manual feed solenoid removal 1. Remove the left side cover. See "Left side cover removal" on page 4-33. 2. Remove the duplex. See "Duplex removal" on page 4-19. 3. Open the front access door, and place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4. - Lexmark X464de | Service Manual - Page 207
5. Remove the three screws (B) from the left door mount. 7014-xxx B Repair information 4-45 - Lexmark X464de | Service Manual - Page 208
the side frame, and unroute the cable (D) with a spring hook. 7. Reinstall the left door mount, and place the printer on its top. Note: Be careful to not mar the finish of the printer. 8. Disconnect the cable (D) from J25 on the engine board. Installation note: • Install the two screws holding the - Lexmark X464de | Service Manual - Page 209
gear drive. See "Main motor gear drive removal" on page 4-40. 5. Loosen the media feed clutch. See "Media feed clutch removal" on page 4-50. Warning: Do not cut the media feed clutch cable (leave the media feed clutch hanging). 6. Use a screwdriver to pop the shaft retainer tab (A) loose from the - Lexmark X464de | Service Manual - Page 210
7014-xxx 8. Use a screwdriver to pop the inner shaft lock (B) loose. 9. Remove the inner shaft lock (C). 4-48 - Lexmark X464de | Service Manual - Page 211
10. Pull out the auto compensator shaft, and remove the spring (D). 7014-xxx 11. Remove the auto compensator shaft. 12. Disconnect the spring (E) from the cylinder. E 13. Remove the media ACM ASM feeder. Repair information 4-49 - Lexmark X464de | Service Manual - Page 212
7014-xxx Media feed clutch removal 1. Remove theleft cover. See "Left side cover removal" on page 4-33. 2. Remove the main motor gear drive. See "Main motor gear drive removal" - Lexmark X464de | Service Manual - Page 213
7. Pull the clutch cable into the motor cavity. Pull up the cable to remove any slack. 7014-xxx 8. Remove any shrink tubing that is holding the wires together. Warning: Do not strip the insulation off the red and black wires. The connectors will not work if the insulation is removed. Repair - Lexmark X464de | Service Manual - Page 214
mm) from the clutch, and cut the clutch cable. 3. Install the new media clutch on the ACM drive shaft. 4. Insert the red wire from the printer into the wire splice connector. 5. Insert the red wire from the clutch into the wire splice connector. 4-52 - Lexmark X464de | Service Manual - Page 215
Tuck the connectors securely above the duplex guide. Note: If needed, use a wire tie to secure the cable in place. Make sure the tie does not interfere with the paper path. 9. Reinstall the gear drive. 10. Print the menu pages to test the printer. 11. Reinstall the left cover. Repair information - Lexmark X464de | Service Manual - Page 216
7014-xxx Media manual input sensor 1. Remove the right side cover. See "Right side cover removal" on page 4-80. 2. Remove scanner assembly. 3. Place the machine on its side. Note: Be careful to not mar the finish of the printer. 4. Disconnect the sensor cable (A) from J23 (MPFS) on the engine board. - Lexmark X464de | Service Manual - Page 217
retainers (F) between the sensor and side frame. F Note: If the cable is not properly installed in its retainers, then the loose cable will obstruct the paper path. Repair information 4-55 - Lexmark X464de | Service Manual - Page 218
7014-xxx Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced. 4-56 - Lexmark X464de | Service Manual - Page 219
Multipurpose feeder removal 1. Open the front access door. 2. Remove the four screws (A) from the upper front guide. 7014-xxx A 3. Remove the upper front guide. 4. Remove the two screws (B). B B Repair information 4-57 - Lexmark X464de | Service Manual - Page 220
7014-xxx 5. Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges. 6. Disconnect the MPF from the lower front cover. 4-58 - Lexmark X464de | Service Manual - Page 221
7. Open the front access door, and remove the lower paper guide. 7014-xxx Repair information 4-59 - Lexmark X464de | Service Manual - Page 222
7014-xxx Multipurpose feeder (MPF) feed clutch removal 1. Remove the left side cover. See "Left side cover removal" on page 4-33. 2. Remove the duplex. See "Duplex removal" on page 4-19. 3. Disconnect the cable (A) from J24 on the engine board. A 4. Place the printer on its right side. Note: Be - Lexmark X464de | Service Manual - Page 223
5. Remove the three screws (B) from the left side of the printer. 7014-xxx B Repair information 4-61 - Lexmark X464de | Service Manual - Page 224
7014-xxx 6. Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D). 7. Lift and remove the multipurpose feeder (MPF) feed clutch. 4-62 - Lexmark X464de | Service Manual - Page 225
Nameplate cover removal 1. Open the front access door. 2. Remove the three screws (A). 7014-xxx A 3. Remove the nameplate. Repair information 4-63 - Lexmark X464de | Service Manual - Page 226
the operator panel PCB assembly. 5. Disconnect the ground (D) on the operator panel PCB assembly. B C D 6. Tilt the operator panel keypad up and remove it from the MFP. 4-64 - Lexmark X464de | Service Manual - Page 227
the tabs (A) which fasten the operator panel display to the display rotation supports to the left to release the operator panel display from the display rotation supports. A 4. Disengage the operator panel display from the right display support and remove it from the MFP. Repair information 4-65 - Lexmark X464de | Service Manual - Page 228
7014-xxx Display bezel 1. Remove the operator panel display. See "Operator panel display removal" on page 4-65. 2. Depress the two tabs (A) securing the display bezel to the operator panel display. A 3. Pull the bezel away from the display. 4-66 - Lexmark X464de | Service Manual - Page 229
UICC cable removal 1. Lift the scanner assembly to the up position. 2. Disconnect the UICC cable from the controller board. 3. Feed the cable through the hole in the front of the controller card cage. 4. Release the two tabs (A) securing the keypad to the keypad to the tub assembly. 7014-xxx A 5. - Lexmark X464de | Service Manual - Page 230
. 3. Remove the screw (A) securing the USB cable mount bracket to the tub assembly. BA Operator panel support removal 1. Remove the operator panel keypad. 2. Remove the three screws (A) securing the operator panel support to the tub assembly. 4-68 A Note: The same steps are performed for both - Lexmark X464de | Service Manual - Page 231
7014-xxx Display rotation support removal 1. Remove the operator panel display. See "Operator panel display removal" on page 4-65. 2. Remove the three screws (A)securing the display rotation support to the tub assembly. A Note: The same steps are performed for both supports. Repair information 4-69 - Lexmark X464de | Service Manual - Page 232
7014-xxx Left rear frame assembly removal 1. Remove the flatbed assembly. See "Flatbed removal" on page 4-89. 2. Remove the three screws (A) from the left rear frame assembly. A A AA 3. Carefully lift the left rear frame assembly off of the print engine frame. 4-70 - Lexmark X464de | Service Manual - Page 233
Right rear frame assembly removal 1. Remove the flatbed assembly. See "Flatbed removal" on page 4-89. 2. Remove the three screws (A) from the right rear frame assembly. 7014-xxx AB AB AB 3. Carefully lift the right rear frame assembly off of the print engine frame. Repair information 4-71 - Lexmark X464de | Service Manual - Page 234
the top and side screws securing the left flatbed support. 13. Remove the left flatbed support. 14. Remove the top and side screws securing the right flatbed support. 15. Remove the right flatbed support. 16. Lift the tub assembly off of the MFP. Note: After removing the tub assembly, remove the - Lexmark X464de | Service Manual - Page 235
Paper input and duplex sensor assembly removal 1. Remove the right side cover. See "Right side cover removal" on two screws (A) from the sensors. 7014-xxx A 4. Disconnect the sensor cable (B) from the controller board. B 5. Remove the paper input and duplex sensor assembly. Repair information 4-73 - Lexmark X464de | Service Manual - Page 236
7014-xxx Printhead removal 1. Remove the scanner assembly. See "Scanner assembly removal" on page 4-91. 2. Remove the top cover. See "Top cover assembly removal" on page 4-83. 3. Remove the right side cover. See "Right side cover removal" on page 4-80. 4. Disconnect the LSU cable. Use this cable - Lexmark X464de | Service Manual - Page 237
the new printhead relative to the location of the old printhead. See "Printhead assembly mechanical adjustment" on page 3-39. A 7. Remove the printhead. Note: If the problem is caused by faulty cables, order cable parts 40X5816 and 40X5817. Repair information 4-75 - Lexmark X464de | Service Manual - Page 238
7014-xxx Mid rear cover removal 1. Remove the two metal screws (A). A 2. Pull the upper rear cover back. 3. Carefully disengage that snaps and remove the cover. 4-76 - Lexmark X464de | Service Manual - Page 239
Rear door and lower rear cover removal 1. Remove the mid rear cover. See "Mid rear cover removal" on page 4-76. 2. Open the rear door. 3. Pull the rear door up at an angle, disconnect the door from the notch (A), and remove. 7014-xxx A 4. Remove the two screws (B) from the top of the rear cover. - Lexmark X464de | Service Manual - Page 240
7014-xxx Rear exit guide assembly with sensor and reversing solenoid removal 1. Remove the top cover. See "Top cover assembly cable from J10 on the engine board. 4. Remove the six screws (B) from the rear exit guide assembly. B B B 5. Remove the solenoid cable (C) through the opening. 4-78 - Lexmark X464de | Service Manual - Page 241
6. Remove the narrow media sensor cable (D) through the opening. 7014-xxx 7. Remove the rear exit guide assembly. Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation. Repair information 4-79 - Lexmark X464de | Service Manual - Page 242
removal" on page 4-31. 2. Remove the plastic screw (A) securing the cover to the tub assembly. A 3. Remove the screw (B) from the bottom right side of the printer. B 4-80 - Lexmark X464de | Service Manual - Page 243
4. Depress the tab (C) on the bottom of the printer. 7014-xxx C 5. Rotate the right side cover assembly slightly to the left, and pull out. Repair information 4-81 - Lexmark X464de | Service Manual - Page 244
. B A 4. Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder. 5. Remove the toner level sensor through the inside of the printer. Note: The toner level sensor must be installed properly, or the - Lexmark X464de | Service Manual - Page 245
cover, and remove. 7014-xxx Note: • Be sure to lift the top cover assembly from the front to remove. • During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause - Lexmark X464de | Service Manual - Page 246
7014-xxx Transfer roll removal Note: A flashlight may be required to remove the transfer roll. 1. Open the front access door. 2. At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched. 3. At the left side of the - Lexmark X464de | Service Manual - Page 247
Upper front guide assembly removal 1. Open the front access door. 2. Remove the four screws (A) from the upper front guide. 7014-xxx A 3. Remove the upper front guide. Repair information 4-85 - Lexmark X464de | Service Manual - Page 248
7014-xxx Wear strip (tray 1 and 250-sheet tray 2) removal 1. Hold the tray with the bottom up. 2. Use a spring hook to disconnect the strip from the top of the tray. 3. Remove the strip from inside the tray. 4-86 - Lexmark X464de | Service Manual - Page 249
2) removal 1. Use a spring hook to disconnect the strip from the top of the tray. 7014-xxx 2. Life the strip, and remove. Note: When replacing the strip (for all trays): • Carefully insert the strip from the top of the tray, and push it down through the opening until it snaps into place. • Turn - Lexmark X464de | Service Manual - Page 250
releasing the three tabs (A) which fasten the ADF rear cover to the ADF unit. A 2. Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable. B CB 3. Lift the ADF unit up and depress the tabs located on the bottom of the ADF hinges to release - Lexmark X464de | Service Manual - Page 251
7014-xxx Flatbed removal 1. Remove the left side cover. See "Left side cover removal" on page 4-33. 2. Remove the left scanner cover. See "Left scanner cover removal" on page 4-103. 3. Remove the right scanner cover. See "Right scanner cover removal" on page 4-104. 4. Remove the right side cover. - Lexmark X464de | Service Manual - Page 252
7014-xxx 10. Remove the e-clip (A) from the flatbed hinge rod. BA 11. While holding the front of the flatbed with one hand, pull the flatbed hinge rod out. 12. Lift and remove the flatbed unit from the MFP. 4-90 - Lexmark X464de | Service Manual - Page 253
the kickstand (B). 7014-xxx B C D 14. Remove the two flatbed supports (C). These will be used on the new flatbed. 15. Remove the cover interlock switch cable from connector J11 on the controller board. 10. Discronnect the stairway cables from J500 and J501 on the engine board. Repair information - Lexmark X464de | Service Manual - Page 254
7014-xxx 11. Disconnect the LSU laser diode cable from the controller board. 12. Thread the LSU diode cabe, the cover interlock cable, the stairway cables, and the controller board power supply cable through the side of the printer away from the scanner assembly. 4-92 - Lexmark X464de | Service Manual - Page 255
13. Disconnect LSU HSYNC extension cable at the connector in the middle of the cable. 7014-xxx Repair information 4-93 - Lexmark X464de | Service Manual - Page 256
7014-xxx 14. Remove the three screws (A) from the left rear frame assembly. A 4-94 A A - Lexmark X464de | Service Manual - Page 257
15. Remove the three screws (B) from the right rear frame assembly. 7014-xxx B B B Repair information 4-95 - Lexmark X464de | Service Manual - Page 258
7014-xxx 16. Remove the screw (C) securing the left flatbed stop to the top of the print engine frame. CB 17. Remove the screw (D) securing the right flatbed stop to the top of the print engine frame. D 18. Lower the flatbed and ADF to the down position. 4-96 - Lexmark X464de | Service Manual - Page 259
19. Remove the side screw (E) securing the left flatbed stop to the print engine frame. 7014-xxx CE 20. Remove the side screw (F) securing the right flatbed stop to the print engine frame. F 21. Lift and remove the scanner assembly from the MFP. Repair information 4-97 - Lexmark X464de | Service Manual - Page 260
7014-xxx ADF separator pad 1. Remove the ADF separator roll. See "ADF separator roll assembly" on page 4-99. 2. Pinch the two tabs on each side of the pad inward. 3. Tilt the pad up, and lift it out of the ADF assembly. 4-98 - Lexmark X464de | Service Manual - Page 261
ADF separator roll assembly 1. Lift the locking lever (A). 7014-xxx A 2. Slightly lift the separator roll assembly, and pull it out of the mount (B) on the opposite side. B Repair information 4-99 - Lexmark X464de | Service Manual - Page 262
7014-xxx Kickstand removal 1. Lift the flatbed assembly to the up position. 2. Release the kickstand from the left rear frame assembly by depressing the tab holding the kickstand in place. 3. Remove the e-clip (A) securing the kickstand rod to the flatbed. A 4. Slide the rod out and remove the - Lexmark X464de | Service Manual - Page 263
Output bin LED and lens removal 1. Disconnect the output LED cable from the controller board. 2. Remove the controller board cage. See "Controller board cage" on page 4-14. 3. Press the tab (A) securing the lens to the tub assembly. 7014-xxx A 4. Pull down on the lens and LED and remove it from - Lexmark X464de | Service Manual - Page 264
the ADF rear cover to the ADF. A 5. Remove the rear ADF cover. 6. Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable. B CCB 7. Disconnect the ADF cable from connector J17 on the controller board. 8. Disconnect the ADF cable ground from the - Lexmark X464de | Service Manual - Page 265
9. Remove the ADF cable from the MFP. Left scanner cover removal 1. Lift the ADF to the up position. 2. Remove the two screws (A) securing the left scanner cover to the flatbed unit. 7014- - Lexmark X464de | Service Manual - Page 266
7014-xxx Right scanner cover removal 1. Lift the ADF to the up position. 2. Remove the two screws (A) securing the right scanner cover to the flatbed unit. XA 3. Lift and carefully pull the right scanner cover up and away from the rear of the flatbed. 4-104 - Lexmark X464de | Service Manual - Page 267
Option board installs and removals Note: This information is also available in the X 46x series user guide. Lifting the Scanner to the up position 1. Turn the two rear frame assembly locks counter-clockwise to the unlock position. 7014-xxx 2. Lift the scanner - Lexmark X464de | Service Manual - Page 268
the ISP and tee. Note: Avoid touching components on the card. 3. Locate the standoff location on the controller board. Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. See "Printer hard disk removal" on page 4-109. 4. Remove the metal - Lexmark X464de | Service Manual - Page 269
6. Install the ISP onto the plastic tee. 7014-xxx Note: Make sure the ISP card is properly aligned with the rear of the contoller board cage. 7. Press down on the ISP to seat it in the tee. 8. Insert the thumbscrew. Note: Do not tighten the thumbscrew at this time. Repair information 4-107 - Lexmark X464de | Service Manual - Page 270
that came with the ISP to secure the ISP to the controller board cage. 10. Tighten the thumbscrew from step 8. 11. Insert the cable's ISP connector into the ISP connector on the controller board. Note: If a printer hard disk was previously attached, reinstall it at this time. 12. Lower the scanner - Lexmark X464de | Service Manual - Page 271
Printer hard disk removal 1. Unplug the printer hard disk interface cable from the system board. 7014-xxx 2. Remove the screws holding the printer hard disk in place. Repair information 4-109 - Lexmark X464de | Service Manual - Page 272
hard disk by pulling it upwards from the standoffs. 4. Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk if the drive is going to be installed on top of an ISP. Printer hard disk installation on an ISP 1. Access the controller board. See "Lifting the - Lexmark X464de | Service Manual - Page 273
the ISP. 6. Gently press down on the hard drive until it locks into place. 7. Fasten the hard dive connector into the connector on the ISP card. Repair information 4-111 - Lexmark X464de | Service Manual - Page 274
hard disk installation directly on the controller board Note: Perform steps 1, 2, and 3 from above. before doing the rest of the installation. 1. Align the printer hard disk standoffs with the holes on the system board. 2. Press the hard disk down until it locks into place. 3. Attach the hard disk - Lexmark X464de | Service Manual - Page 275
4. Connect the hard disk interface cable to the connector on the controller board. 7014-xxx Fax card installation 1. Access the controller board. 2. Unpack the fax card, 3. Remove the fax card cover on the controller board cage. 2 1 Repair information 4-113 - Lexmark X464de | Service Manual - Page 276
7014-xxx 4. Insert the fax card into the controller board cage. 5. Tighten the two screws to secure it to the controller board cage. 4-114 - Lexmark X464de | Service Manual - Page 277
6. Insert the fax card interface cable into the system board connector. 7014-xxx 7. Lower and lock the scanner assembly. Repair information 4-115 - Lexmark X464de | Service Manual - Page 278
7014-xxx 4-116 - Lexmark X464de | Service Manual - Page 279
and connections Locations Front view 3 2 1 7014-xxx 8 7 6 4 5 Callout number 1 2 3 4 5 6 7 8 Item name Front door release button E-Task display / Operator panel ADF unit Output bin / cave Output bin extension Standard input tray MFP input tray Front cover access Locations and connections 5-1 - Lexmark X464de | Service Manual - Page 280
7014-xxx Rear view Callout number 1 2 3 4 5 6 7 8 9 10 11 Item name Scanner locks Kensington lock Ethernet port Host USB port Fax / Fax / Rear door Power switch Power Rear USB ISP / Options cover 5-2 Service Manual - Lexmark X464de | Service Manual - Page 281
Print engine paperpath 7014-xxx A Paper path B Manual feed sensor C Upper end feed rolls D Input sensor E Transfer roll F Fuser G Fuser exit rolls H Fuser exit sensor I Exit rolls J Exit sensor/narrow media sensor K Duplex unit L Duplex sensor M Auto compensator A - B B - - Lexmark X464de | Service Manual - Page 282
7014-xxx Main boards Lexmark X46x series controller board 1 J6 1 1 J6 J11 1 1 J25 J3 J8 1 1 J26 J37 1 J27 1 J16 1 J7 1 J2 1 J35 1 J34 J33 J1 J4 1 1 1 J10 J99 J30 J5 J13 J12 1 1 J17 1 J28 1 J3 5-4 Service Manual - Lexmark X464de | Service Manual - Page 283
Lexmark X46x series engine board 7014-xxx J23 1 1 J50 1 J24 J25 1 J34 1 1 J27 J28 1 J502 1 1 J17 J503 1 1 J504 1 J13 J500 J501 1 1 1 J4 J35 1 J36 1 J10 1 J14 1 J12 1 Locations and connections 5-5 - Lexmark X464de | Service Manual - Page 284
Lexmark and connect with the printer power off. Otherwise, the values below may not match 10 12, 13 2, 4, 6, 8 J16 10, 12, 14 1, 4 7 J7 1 4 J99 3 1 J4 1 2 3, 4 J34 1, 3, 5, 6 10, 16 ,17, 18 2, 9, 15 J6 1 2, 3 4, 5, 6, 7 J11 1 2 3 J9 1, 10 sensor - Engine Board 5-6 Service Manual - Lexmark X464de | Service Manual - Page 285
24 V dc 24 V dc 0 V dc USB port - Controller Board Manual feed sensor - Engine Board MPF clutch - Engine Board Manual feed solenoid - Engine Board Media feed clutch - Engine Board Input and duplex sensor - Engine Board Tray 2 - Engine Board Toner patch (density) sensor - Engine Board LVPS - Engine - Lexmark X464de | Service Manual - Page 286
,24,27,30, 31-36 1 V12_A- 2 V12_A 3 V12_B- 4 V12_B 14 +5V 11, 12 +24V 3,5,8,10,13 GND 1 +5V 2 GND 3 HOME 1 GND 2 P_LENGTH 3 +5V Value cable unplugged (if different) Comments Board Home Sensor - Controller Board Paper Legnth (FB) - Controller Board 5-8 Service Manual - Lexmark X464de | Service Manual - Page 287
in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Lubrication specifications FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis. Use of - Lexmark X464de | Service Manual - Page 288
is recommended every 120,000 pages. Note: The kit includes: • Fuser (P/N 40X5346) • Tray 1 ACM feed tires (P/N 40X5451) Transfer roll (P/N 40X5364) ADF Maintenance kit ADF separator roll ADF separator pad Exit guide Part number 40X5402 40X5807 40X7545 40X8419 40X5372 6-2 Service Manual - Lexmark X464de | Service Manual - Page 289
the parts description column indicates the part is contained in a parts packet. • Model information used in the parts catalog. Machine type and model Description 7014-431 Lexmark X463de 7014-636 Lexmark X464de 7014-637 Lexmark X466de and X466dte 7014-63w Lexmark X466dwe Parts Catalog 7-1 - Lexmark X464de | Service Manual - Page 290
7014-xxx Assembly 1: Covers 17 15 14 16 18 13 17 1 3 2 12 4 5 6 11 10 9 8 7 7-2 Service Manual - Lexmark X464de | Service Manual - Page 291
1-1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 NS Part number 40X5827 40X5839 40X5838 40X5820 40X5821 40X5822 40X5379 40X5359 40X5806 mount bracket 1 1 Output bin LED lens 1 1 Output bin LED 2 1 Op panel support 2 1 Display rotation support 1 1 Primary tray 7014-xxx Parts Catalog 7-3 - Lexmark X464de | Service Manual - Page 292
7014-xxx Assembly 2: Imaging 1 2 16 3 4 5 15 14 13 12 7 6 8 9 10 11 7-4 Service Manual - Lexmark X464de | Service Manual - Page 293
Imaging AsmIndex 1 2 3 4 5 6 7 8 9 10 11 12 13 14 14 14 15 16 NS NS NS Part number 40X7545 40X8419 40X5470 40X5540 40X5824 40X5804 40X5825 40X5818 40X5743 40X5810 40X5831 40X5826 Kickstand support Left scanner cover ADF maintenance kit ADF hinge, right ADF hinge, left 7014-xxx Parts Catalog 7-5 - Lexmark X464de | Service Manual - Page 294
7014-xxx Assembly 3: Tray assemblies 1 5 2 4 3 7-6 Service Manual - Lexmark X464de | Service Manual - Page 295
4 5 Part number 40X5398 40X5399 40X5394 40X5395 40X2855 40X5381 40X5382 Units/ mach 1 1 1 1 1 1 1 Units/ FRU 1 1 1 1 4 1 6 Description Optional 250-sheet tray (new asm) Optional 550-sheet tray(new asm) 250-sheet (Tray 2) assembly (new asm) 550-sheet (Tray 2) assembly (new asm) Tray 2 wear strips - Lexmark X464de | Service Manual - Page 296
7014-xxx Assembly 4: Electronics 2 17 16 15 14 13 12 1 2 3 4 5 6 8 7 9 10 11 7-8 Service Manual - Lexmark X464de | Service Manual - Page 297
6 7 8 9 10 11 11 12 13 14 15 16 17 NS Part number 40X5829 40X5816 40X5832 40X5833 card assembly, 110 V LVPS/HVPS card assembly, 220 V Manual input sensor assembly Manual feed solenoid MPF feed clutch Media feed (ACM) clutch LSU, (printhead) Controller board fan LSU laser diode cable 7014-xxx Parts - Lexmark X464de | Service Manual - Page 298
7014-xxx Assembly 5: Frame 1 12 2 11 3 10 3 89 4 5 7 See instruction sheet in the FRU. 6 7 7-10 Service Manual - Lexmark X464de | Service Manual - Page 299
tires Tray 2 paper feed tires MPF tray assembly Upper front frame assembly Manual feed clutch CBM Main drive gearbox (in motor) Duplex gear drive CBM 110 V maintenance kit 220 V maintenance kit 100 V maintenance kit Note: Kit contains the following: Fuser (40X5344, 40X5345, or 40X2802) Exit guide - Lexmark X464de | Service Manual - Page 300
Fax 1 1 14 Pin JST for Fax Cable 1 1 RJ11 Cable w/Toroids 1 1 RS 232 Serial adapter 1 1 N8120 Gigabit INA 1 2 ISP screw 14 Pin JST for ISP Cable 1 1 Standoff Tee w/thumbscrew 1 1 Parallel 1284-B thick adapter 1 1 N8130 10/100 Fiber adapter 1 1 Relocation Kit 7-12 Service Manual - Lexmark X464de | Service Manual - Page 301
Assembly 7: Power cords AsmIndex NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS Part number 40X0297 40X0278 40X0288 40X0286 40X0275 40X0274 40X0276 40X0287 40X0279 40X0277 40X0282 40X0270 40X0280 40X0281 40X0296 Units/ mach 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Units/ FRU 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 - Lexmark X464de | Service Manual - Page 302
7014-xxx 7-14 Service Manual - Lexmark X464de | Service Manual - Page 303
Panel Test 3-21 INPUT TRAY TESTS Feed Test 3-26 Sensor Test 3-26 OUTPUT BIN TESTS Feed Test 3-27 Sensor Tests 3-27 PRINTER SETUP Configuration ID 3-30 Defaults 3-29 Edge to Edge 3-30 engine settings 3-29 Model Name 3-29 Page Count 3-29 Perm Page Count 3-29 Serial Number 3-29 SCANNER TESTS ASIC Test - Lexmark X464de | Service Manual - Page 304
paper 1-6 parts catalog covers 7-2 electronics 7-8 frame 7-10 options 7-12 power-on self test (POST) 2-1 symptoms 2-2 print media trays by model 1-4 types and sizes 1-5 print quality pages using 2-47 print quality problems service check 2-47 solving 2-51 printer symptom table 2-3 printhead service - Lexmark X464de | Service Manual - Page 305
input trays 1-4 memory 1-2 operating systems 1-3 photoconductor capacity 1-4 print media 1-5 scan and copy 1-11 toner capacity 1-4 start 2-1 symptom tables 2-2 POST 2-2 printer 2-3 symptoms scan fax and copy 2-4 T tools 1-13 Top Margin 3-18 duplex 3-25 transfer roll parts catalog 7-11 service check - Lexmark X464de | Service Manual - Page 306
7014-xxx I-4 Service Manual - Lexmark X464de | Service Manual - Page 307
Manual feed clutch CBM 7-11 Manual feed solenoid 7-9 Media feed (ACM) clutch 7-9 MPF feed clutch 7-9 Exit guide 6-2 Media exit guide assembly (redrive 7-11 Front door cover 7-3 Complete duplex assembly 7-11 Primary tray 7-3, 7-7 Wear strips (250-sheet trays, optional and primary 7-7 Part - Lexmark X464de | Service Manual - Page 308
7-5 14 Pin JST for Fax Cable 7-12 256MB flash 7-12 Operator panel button assembly 7-5 Flatbed cushion 7-5 Controller board fan 7-9 ADF maintenance kit 6-2, 7-5 UICC Cable (Operator panel cable 7-5 Kickstand support 7-5 LSU hsync extension cable 7-9 LSU laser diode cable 7-9 Right scanner - Lexmark X464de | Service Manual - Page 309
7014-xxx 7377732 Relocation Kit 7-12 Part number index I-7 - Lexmark X464de | Service Manual - Page 310
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 |
 |
Lexmark™ X46x series
7014-431
7014-636
7014-637
7014-63d
7014-63w
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark and Lexmark with diamond design are
trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
Revision: November 11, 2013