Ordering paper and other supplies
........................................................................................................................................
119
Resetting to factory settings
.........................................................................................................................................
119
Troubleshooting
.............................................................................
121
Using the printer troubleshooting software (Windows only)
...........................................................................
121
Setup troubleshooting
....................................................................................................................................................
121
Incorrect language appears on the display
.........................................................................................................................
121
Power button is not lit
................................................................................................................................................................
122
Software did not install
...............................................................................................................................................................
122
Page does not print
......................................................................................................................................................................
123
Solving printer power problems
.............................................................................................................................................
126
Removing and reinstalling the software
..............................................................................................................................
126
Enabling the USB port in Windows
........................................................................................................................................
127
Wireless troubleshooting
...............................................................................................................................................
128
Wireless troubleshooting checklist
........................................................................................................................................
128
Printing a network setup page
................................................................................................................................................
129
Wireless configuration does not continue after the USB cable is attached
............................................................
129
Why isn't my printer in this list?
...............................................................................................................................................
130
Cannot print over wireless network
.......................................................................................................................................
131
Cannot print and there is a firewall on the computer
.....................................................................................................
134
Wi-Fi indicator light is not lit
.....................................................................................................................................................
134
Wi-Fi indicator light is green but the printer does not print (Windows only)
........................................................
135
Wi-Fi indicator light is blinking orange during installation (Windows only)
...........................................................
137
Wi-Fi indicator light is blinking orange during installation (Macintosh only)
........................................................
140
Wi-Fi indicator light is still orange
..........................................................................................................................................
142
Wireless print server not installed
..........................................................................................................................................
143
“Communication not available” message displays when printing wirelessly
........................................................
143
Communication with printer lost when connected to Virtual Private Network (VPN)
........................................
144
Resetting the internal wireless print server to factory default settings
....................................................................
144
Fax troubleshooting
.........................................................................................................................................................
144
Cannot send or receive a fax
.....................................................................................................................................................
144
Can send but not receive faxes
................................................................................................................................................
146
Can receive but not send faxes
................................................................................................................................................
147
Printer receives a blank fax
........................................................................................................................................................
148
Received fax has poor print quality
........................................................................................................................................
148
Caller ID information is not displayed
...................................................................................................................................
149
Fax Error
...........................................................................................................................................................................................
149
Fax Mode Unsupported
..............................................................................................................................................................
149
Remote Fax Error
...........................................................................................................................................................................
150
Phone Line Busy
............................................................................................................................................................................
150
Phone Line Error
............................................................................................................................................................................
151
No Answer
.......................................................................................................................................................................................
151
Failed to Connect
..........................................................................................................................................................................
152
Contents
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