Additional problems • Before you call Customer Support, make sure you read through the symptoms covered in this troubleshooting section to help you diagnose the problem. • Before calling Customer Support, gather the following information: - What version of the printer driver is being used - What operating system and version is being used - What printers are involved - How the printer is attached to the system - How the queue is configured - What applications, if any, are involved • If this is a network printer, and the problem is sending data to the printer, determine the print server firmware level. Enter the following on the command line, and then press Enter: # finger info@hostname 40