Linksys SPA-841 User Guide

Linksys SPA-841 - Sipura VoIP Phone Manual

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  • Linksys SPA-841 | User Guide - Page 1
    Sipura Technology, Inc. SPA-841 IP Telephone User Guide January 2005 v1 © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 1
  • Linksys SPA-841 | User Guide - Page 2
    and statements made are based on generic network, service and application requirements and should be regarded as a guide to assist you in forming your own opinions and decision regarding your particular situation. As well, Sipura Technology reserves the right to change the features and
  • Linksys SPA-841 | User Guide - Page 3
    THE SIPURA IP TELEPHONE - MODEL: SPA-841 6 The Sipura SPA-841 IP Telephone for Hosted VoIP and IP PBX Applications 6 Interoperability and SIP Based Feature Set 6 The SPA-841 Has the Following Telephone Functionalities 6 SPA-841 Hardware Features Include:...7 Network and Service Configuration
  • Linksys SPA-841 | User Guide - Page 4
    Server 2 ...53 10 Product Info ...54 Product Name ...55 Serial Number ...55 Software Version ...56 Hardware Version ...56 MAC Address...57 Client Cert ...57 11 Status ...58 Phone...58 Phone...59 Ext 1, 2,3,4...59 Ext 1, 2,3,4...60 Line 1, 2,3,4 ...61 12 Reboot ...62 © 2003 - 2005 Sipura Technology
  • Linksys SPA-841 | User Guide - Page 5
    13 Restart ...62 14 Factory Reset ...63 15 Set Password...64 TROUBLESHOOTING...65 Phone does not "turn on" or "boot up"...65 Phone will not make or receive calls...65 Calls with Poor Voice Quality...66 CUSTOMER SUPPORT METHODS ...66 CARE FOR YOUR PHONE ...66 Do not expose to heat, sun, cold, water
  • Linksys SPA-841 | User Guide - Page 6
    components of the product. The Sipura SPA-841 IP Telephone for Hosted VoIP and IP PBX Applications The Sipura SPA-841 IP telephone can be configured as a two (2) line or via a simple software upgrade, a four (4) line, full featured business phone with pixel based graphical display, speakerphone
  • Linksys SPA-841 | User Guide - Page 7
    • User Downloadable Ring Tones (2) • Ring Tone Formation and Download Tool (Free from Sipura.com) • Download On Demand Ring Tones (10) • Personal Directory with Auto-Dial - (100) • Speed Dialing Support • Outbound Caller-ID Blocking • Configurable Dial / Numbering Plan Support - Per Line / Extension
  • Linksys SPA-841 | User Guide - Page 8
    network and service configuration setting instructions are describe in the following sections. Please locate the following before using the phone: # Item Instructions 1 User Guide This User Guide provides instructions on functionality on the SPA-841 IP phone. The User Guide is only available
  • Linksys SPA-841 | User Guide - Page 9
    working Ethernet connection into this interface. 5 Volt Power Adapter On the rear of the SPA-841 IP phone, there is a connection for the 5 Volt power adapter cable labeled "DC5V". secures itself into position . © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 9
  • Linksys SPA-841 | User Guide - Page 10
    of the phone, there is a port where you may plug in a headset. The SPA-841 IP phone works with a 2.5MM headset connector. The phone does not come by Sipura Technology could void FCC approval, terminating end user authority to use this product. For Indoor Use Only. Read installation instructions
  • Linksys SPA-841 | User Guide - Page 11
    Using the Sipura SPA-841 IP Telephone This section reviews how to use the telephone to make phone calls. It covers the following functionality: Turning on the phone Making Calls Use of Handset, Headset and Speakerphone Receiving Calls Use the below diagram to familiarize yourself with the physical
  • Linksys SPA-841 | User Guide - Page 12
    Lines associated with the phone as "L1", "L2", "L3", "L4". At the bottom of the display "redial", the date, the time and "dir" are shown. If the phone does not provide this screen, please refer to the Troubleshooting section of this guide. SIPURA L1: L2: L3: L4: redial 11/10 4:20p dir SPA-841
  • Linksys SPA-841 | User Guide - Page 13
    the call is "Connected" the call timer will be displayed. When finished, hang up the phone and the call will be disconnected. SIPURA Enter Number redial 11/10 4:20p dir = PA-841 Manually Entering a Number © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 13
  • Linksys SPA-841 | User Guide - Page 14
    list. The redial list is a list of calls originated from the phone. To place a call from the Redial List, press the "redial" button, which is the left soft key button. SIPURA L1: L2: L3: L4: redial 11/10 4:20p dir SPA-841 Press the Left Soft Key to See Redial List After pressing the
  • Linksys SPA-841 | User Guide - Page 15
    can be placed directly from the phone's directory. Configuring and using the SPA-841 directory functionality is provided in the menu of options enabled by pressing the "i" button. To make a call from the directory, please press the "dir" key, which is the right soft key button. SIPURA L1: L2: L3: L4
  • Linksys SPA-841 | User Guide - Page 16
    Numbers can be dialed using the phone's speed dial functionality. Configuring and using the Speed Dialing functionality -up is explained later in this guide, in the section, "Menu Options Enabled by Pressing the "i" Button." © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice
  • Linksys SPA-841 | User Guide - Page 17
    . 3 Using the Speakerphone The SPA-841 IP telephone has a high quality microphone and speaker that function as a speakerphone. To configure the phone to always operate in speakerphone mode, please refer to the "i" menu section on Preferences and Preferred Audio Device. The user can set the preferred
  • Linksys SPA-841 | User Guide - Page 18
    call but only one of the audio devices can be used at a time The speakerphone button is on the bottom left of the phone. Picking up the handset turns off the speakerphone. To To reactivate the headset, press the headset button. The user can also move from the speakerphone to the headset, or
  • Linksys SPA-841 | User Guide - Page 19
    and Using Hold, Conference, Transfer The IP telephone provides advanced calling functionality. For example, it can support multiple calls on a single line. It can also support multiple lines. Receiving Calls Calls will come into the phone on the first available line. When a call is incoming, the
  • Linksys SPA-841 | User Guide - Page 20
    now dial the 2nd party's telephone number. After the 2nd Party's phone is ringing, the user can press "xfer" button again to complete the transfer and the user will be disconnected from both parties This is a unattended or blind transfer. Please note that if the user hangs up before the 2nd call is
  • Linksys SPA-841 | User Guide - Page 21
    Menu Options Enabled by Pressing the "i" Button The SPA-841 IP telephone offers several configurable parameters chosen from the menu options. The menu options are shown by pressing the "i" button on the phone. Use the up and down arrow buttons, called "scroll buttons", to move through the menu
  • Linksys SPA-841 | User Guide - Page 22
    stores the list of the phone numbers and names. To enter and save phone numbers and names into the phone memory use the process explained the right soft key button. SIPURA 1 New Entry 2 Adam 12125551212 3 Bob 13125551212 add cancel © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright
  • Linksys SPA-841 | User Guide - Page 23
    After pressing the "add" button, the menu will show the "Name, Number, and Ring Default" with the cursor flashing in the first character of the Name area. SIPURA Name: ` Number: Ring: Default save erase © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 23
  • Linksys SPA-841 | User Guide - Page 24
    ", the user will be the curser flashes, the phone will accept the "A" as the entry and move to the Number field. Please enter the telephone number associated with this name. When you button. The entry will be saved in the directory. SIPURA Name: A Number: Ring: Default ok abc2ABC erase
  • Linksys SPA-841 | User Guide - Page 25
    show in the directory. After the information has been saved the phone will display the directory with the name and number. In the example it would show "Jane 14085721111" in the directory. The person can be dialed immediately. SIPURA Name: Jane Number: 4085721111 Ring: Default save erase © 2003
  • Linksys SPA-841 | User Guide - Page 26
    phone will automatically dial that person's telephone, IP address, or URL as stored in the phone directory. Instructions button. The entry will be added to speed dial. User has used "5" to enter "J" and "2" to enter SIPURA Enter Speed Dial Number Ja Jack Jane ok abc2ABC erase © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 27
    "d", "e", "f", the number "3", or the capital letters "D", "E", "F". SIPURA Enter Speed Dial Number Ja Jack Jane ok abc2ABC erase Please note that letter/number is displayed, stop pressing the "2" button and wait for the phone to accept it then the curser will move to the next position. Repeat
  • Linksys SPA-841 | User Guide - Page 28
    To access the Call History, press the "i" button and the press "3". Alternatively, the user can press "i" and then can scroll down until call history is highlighted and then press is the right soft key. SIPURA 1 Redial List 2 Answered Calls 3 Missed Calls select Call History cancel © 2003 -
  • Linksys SPA-841 | User Guide - Page 29
    "i", "3", "1". Once this option is selected, the phone will display the call entries in the Redial List. including the name if available, along with the telephone number, and the date and time of the If the user presses "delete", then the entry will be deleted. © 2003 - 2005 Sipura Technology, Inc
  • Linksys SPA-841 | User Guide - Page 30
    option is selected, the phone will display the call along with the telephone number, and the user presses "edit", then the user will have the option to edit the entry. After editing is completed, the user can save the entry by pressing the "ok" button, which is the left soft key. © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 31
    option is selected, the phone will display the call along with the telephone number, and the user presses "edit", then the user will have the option to edit the entry. After editing is completed, the user can save the entry by pressing the ok button which is the left soft key. © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 32
    user to select a different ring tone for each extension that the phone supports. It allows the user to personalize his phone and can be useful in a shared office environment as each user SIPURA 1 Directory 2 Speed Dial 3 Call History 4 Ring Tone select Setup cancel © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 33
    please press the button associated with "cancel", which is the right soft key. SIPURA 1 EXT 1: Classic-1 2 EXT 2: Classic-3 3 EXT 3: Classic-2 change ring option i.e. 1 for "no ring" or 2 for "Classic-2", etc. The user can also use the scroll key and highlight the various options. To listen to the
  • Linksys SPA-841 | User Guide - Page 34
    the preferences on the phone including: 1 Block Caller ID 2 Block Anonymous callers 3 Do Not Disturb 4 Secure Call 5 Dial Assistance 6 Preferred Audio Device To select the right soft key button. SIPURA 1 Block Caller ID No 2 Block Anonymous Call No save Preferences edit © 2003 - 2005
  • Linksys SPA-841 | User Guide - Page 35
    the selection and press the "ok" button. This is the left soft key button. The display returns to the "Preferences Menu". The phone will begin to use the selection immediately. SIPURA Block Caller ID No ok y/n © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 35
  • Linksys SPA-841 | User Guide - Page 36
    The blocking is enabled and the display returns to the "Preferences" menu. The phone will begin to use the selection immediately. When this feature is enabled, calls an ID will be blocked. SIPURA Block Anonymous Calls ? No ok y/n © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright
  • Linksys SPA-841 | User Guide - Page 37
    will cause the far end caller to be routed to voice mail or present a busy signal to the far end caller if voice mail is not available. To select " " menu. The phone will begin to use the selection immediately. SIPURA DoNotDistrub No ok y/n © 2003 - 2005 Sipura Technology, Inc Proprietary
  • Linksys SPA-841 | User Guide - Page 38
    this feature the SPA-841 must have a "mini certificate" installed by the service provider. Ask your service provider if Secure Call the preferences menu. The phone will begin to use the selection immediately. SIPURA Secure Call No ok y/n © 2003 - 2005 Sipura Technology, Inc Proprietary (See
  • Linksys SPA-841 | User Guide - Page 39
    "edit", "y/n", "ok") Dial Assistance allows the SPA-841 to automatically suggest a number on the display based on "best match" entries in the Directory and Call Logs. With Dial Assistance active, regularly dialed numbers will be suggested on the display as the user dials. When the desire number is
  • Linksys SPA-841 | User Guide - Page 40
    , please press "ok", which is the left soft key button. The display will return to the preferences menu. The phone will begin to use the selection immediately. SIPURA Preferred Audio Device Headset ok option © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 40
  • Linksys SPA-841 | User Guide - Page 41
    the line is busy, Forward when there is no answer, or Forward when there is no answer after a time delay. To review and change configured. 1 CFWD All Number - This option forwards all calls to a single number. 2 CFWD Busy Number - This option forwards calls to another number when the phone is busy
  • Linksys SPA-841 | User Guide - Page 42
    phone will begin to use the selection immediately. Calls will not be forwarded if a telephone phone, the display will show "clear" and "cancel". To exit without entering a number, press the "cancel" button. This is the right soft key button. SIPURA CFWD All Number ok erase © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 43
    CFWD Busy Number". Enter the telephone number to forward calls to when the phone is busy. Erase phone, the display will show "clear" and "cancel". Press the "cancel" button, which is the right soft key button, to exit without entering a number. SIPURA CFWD Busy Number ok erase © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 44
    number will be displayed on the "Call Forward" sub menu. Calls will not be forwarded if a telephone number is not entered followed by the "ok" button. This is the left soft key button. The phone will begin to use the selection immediately. Note: To exit without making an entry, press the ">" button
  • Linksys SPA-841 | User Guide - Page 45
    before the phone will forward the call. Calls will be forward to the telephone number entered phone, the display will show "clear" and "cancel". To exit without entering a number, press the "cancel" button. This is the right soft key button. SIPURA CFWD No Ans Delay ok erase © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 46
    on the right top of the phone, the display will show "clear" and "cancel". to exit without entering a number, press the "cancel" button. This is the right soft key button. SIPURA Date (m/d/y): Time (h:m:s) Offset (+H:m:s) save erase © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright
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    save" button to save the number in the phone member. The "save" button is the phone, the display will show "clear" and "cancel". To exit without entering a number, press the "cancel" button. This is the right soft key button. SIPURA Voice Mail Number 19085551212 save erase © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 48
    the IP network configuration. These settings can be helpful in when configuring and troubleshooting the phone. Note Server 8 Non DHCP IP Address 9 Non DHCP Subnet Mask 10 Non DHCP Default Route 11 Non DHCP DNS 1 12 Non DHCP DNS 2 13 Non DHCP NTP Server 1 14 Non DHCP NTP Server 2 © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 49
    . When DHCP is enabled, the phone will have the IP address assigned by the DHCP server. The displays shows "1 DHCP Enable a parameter that is set by the administrator. The user cannot change the setting. 4 Domain (Shortcut: "i", Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 49
  • Linksys SPA-841 | User Guide - Page 50
    user configurable setting but rather displays the name of the domain that the phone it is set by the DHCP server, and then the user cannot edit it. Option 2 phone, the display will show "clear" and "cancel". Press the "cancel" button (which is the right soft key button) to exit. © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 51
    begin to use the IP address immediately. Note: To exit without making an entry, press the ">" button on the right top of the phone, the display will show "clear" and "cancel". Press the "cancel" button (which is the right soft key button) to exit. © 2003 - 2005 Sipura Technology, Inc Proprietary
  • Linksys SPA-841 | User Guide - Page 52
    begin to use the IP address immediately. Note: To exit without making an entry, press the ">" button on the right top of the phone, the display will show "clear" and "cancel". Press the "cancel" button (which is the right soft key button) to exit. © 2003 - 2005 Sipura Technology, Inc Proprietary
  • Linksys SPA-841 | User Guide - Page 53
    and right soft key buttons, respectively. To change the phone to use a Non DHCP DNS 1, please press the Server 2 (Shortcut: "i", "9", "14", "IP ADDRESS", "ok") This feature is configured in the same way as NON DHCP NTP Server 1. Please refer to that description for the process. © 2003 - 2005 Sipura
  • Linksys SPA-841 | User Guide - Page 54
    Info is highlighted and then press the "select". This is the left soft key button. This information can be helpful in when configuring and troubleshooting the phone. The information provided in this section is shown below: Note: To return to the previous menu, please press the "cancel" button. This
  • Linksys SPA-841 | User Guide - Page 55
    . The Product Name is also printed on the bottom of the phone. It is printed as Model: SPA 841. To return to the "i" menu, please press the "cancel" button, which is the right soft key button. SIPURA 1 Product Name SPA-841 2 Serial Number 880121a00000 Product Info cancel Serial Number (Shortcut
  • Linksys SPA-841 | User Guide - Page 56
    to the "Product Info" option on the "i" menu, please press the "cancel" button, which is the right soft key button. SIPURA 3 Software Version 1.2.2 4 Hardware Version 1.1.2 Product Info cancel Hardware Version (Shortcut: "i", "10", "4", "select") To view the Hardware Version, please press the
  • Linksys SPA-841 | User Guide - Page 57
    , which is the right soft key button. SIPURA 5 MAC Address 000E08DAFFF6 6 Client Cert Not Installed Product Info cancel Client Cert (Shortcut: "i", "10", "6", "select") The phone can be configured for secure provisioning using a factory installed security certificate. To check whether the Client
  • Linksys SPA-841 | User Guide - Page 58
    can be helpful when configuring and troubleshooting. Phone EXT 1 EXT 2 EXT 3 EXT 4 Line 1 Line 2 Line 3 Line 4 Note: To return to the previous menu, please press the "cancel" button. This is the right soft key button. 1 Phone 2 Ext 1 3 Ext 2 4 Ext 3 5 Ext 4 select SIPURA Status cancel © 2003
  • Linksys SPA-841 | User Guide - Page 59
    "Status" and press the "select" button. This is the left soft key button. The "Phone" option is highlighted, press the "select" button. This is the left soft key button. The " button. This is the right soft key button. SIPURA Date: 05:53:52 1/1/04 Up Time: 22:55:44 Tx: 19100P Rx: 19525P Status
  • Linksys SPA-841 | User Guide - Page 60
    seconds until the next registration. If the extension is not registered, the phone will display "Not Registered". The only option is to "cancel" from right soft key button. SIPURA E1 Registered Last Reg 08:33 1/3 Next Reg in 13s Status cancel © 2003 - 2005 Sipura Technology, Inc Proprietary (See
  • Linksys SPA-841 | User Guide - Page 61
    the left soft key button. The display shows the status of the line including if the line is "Ready" and what Tone is used. The only option is to "cancel" from this screen, press the "cancel" button. This is the right soft key button. SIPURA L1: Ready Tone None Status cancel © 2003 - 2005
  • Linksys SPA-841 | User Guide - Page 62
    is only displayed for 5 seconds. After 5 seconds, the display returns to the "i" menu. SIPURA Confirm System Reboot? ok cancel 13 Restart (Shortcut: "i", "13", "ok") This option allows the user to restart the phone. To select Reboot, press the "i" button and then press "13" - or scroll down
  • Linksys SPA-841 | User Guide - Page 63
    : "i", "14", "ok") This option allows the user to reset the parameters to the factory settings. This can be a useful selection if the phone has been tampered with or modified in an unknown way by a malicious or inexperienced user. To select Factory Reset, press the "i" button and then press "14
  • Linksys SPA-841 | User Guide - Page 64
    Password (Shortcut: "i", "15", "PASSWORD", "ok") This option allows the user to set a password to protect the phone from unauthorized use. To select set password SIPURA New Password save erase Warning: If password is lost, the only way to recover the phone is by factory reset. A factory reset
  • Linksys SPA-841 | User Guide - Page 65
    administrator or service provider. Please have your Model: SPA 841, Serial Number, telephone number, Current IP Address and Registration Status (Registered, Not Registered) ready for the support personnel. The Serial number is printed on the bottom of the phone. © 2003 - 2005 Sipura Technology, Inc
  • Linksys SPA-841 | User Guide - Page 66
    please have your Model: SPA 841, Serial Number, telephone number, Current IP Address and Registration Status (Registered, Not Registered) ready for the support personnel. The Serial number is printed on the bottom of the phone. Customer Support Methods For support on the IP Telephone, please use the
  • Linksys SPA-841 | User Guide - Page 67
    Analog To Digital Converter Anonymous Call Back to Back User Agent Boolean Values. Specified as "yes" and " milliwatt Dynamic Host Configuration Protocol Domain Name Server Dynamic Random Access Internet Service Provider IP Telephony Service Provider Sipura Technology, Inc Proprietary (See Copyright
  • Linksys SPA-841 | User Guide - Page 68
    Streaming Audio Server Session Description Protocol Synchronous DRAM seconds Session Initiation Protocol Subscriber Line Interface Circuit Service Provider Sipura IP Telephone Secure Socket Layer Trivial File Transfer Protocol Transmission Control Protocol User Agent Micro-controller User Datagram
  • Linksys SPA-841 | User Guide - Page 69
    service is offered by the LEC to the end user. The feature-rich Centrex line Service: Services that are provided in addition to basic long distance and accessed by way of a touchtone phone through a series of menus. • Exchange Code (NXX): The first three digits of a phone number. • Flat-rate Pricing
  • Linksys SPA-841 | User Guide - Page 70
    Messaging: Platform that lets users send, receive, and manage all email, voice, and fax messages from any telephone, PC, or information device. • Voice Mail: A system that allows storage and retrieval of voice messages through voicemail boxes. © 2003 - 2005 Sipura Technology, Inc Proprietary (See
  • Linksys SPA-841 | User Guide - Page 71
    © 2003 - 2005 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2) 71
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© 2003 - 2005 Sipura Technology, Inc
Proprietary (See Copyright Notice on Page 2)
1
Sipura Technology, Inc.
SPA-841 IP Telephone
User Guide
January 2005 v1