Linksys SPA921 Cisco Small Business SPA IP Phone Quick Start Guide - Page 2

Button Function Forward/cfwd Forwards all calls coming to your phone to a specified number. GrPickup/grPick Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. Hold Places a call on hold. More Accesses additional softkeys. Option Enters a sub-menu and when pressed multiple times, shows all of the choices in that sub-menu. Park Puts a call on hold a call at a designated "park" number. The call is active until you unpark it, or the caller disconnects. Must be configured by your Phone Administrator. Paste Using the navigation button, highlight an item and press Paste to place the item you copied. Pickup Allows you to answer a call ringing on another extension by entering the extension number. Play Plays an item (for example, a ring tone). Redial Displays a list of recently dialed numbers. Resume Resumes a call that is on hold. Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R) © 2008 Cisco Systems, Inc. All rights reserved. Printed in the USA on recycled paper containing 10% postconsumer waste. Button Save Select Transfer/xfer Unpark Y/N Function Saves your changes. Selects the highlighted item on the LCD screen. Performs a call transfer. Disconnects a parked call. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu on the SPA962, press the Setup button and dial 3. Menus and options may vary. 3 Using Your SPA IP Phone Placing or Answering Calls To place or answer a call, do one of the following tasks: • Pick up the receiver. • Press the Speaker button. • Press the Headset button. • Press a line button. (Not applicable to SPA921) Putting a Call on Hold To put a call on hold, press the Hold button. A series of beeps indicates the call is on hold. To resume the call, press the Resume soft key or the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call. Ending a Call • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless). Transferring Calls STEP 1 During an active call, or a call on hold, press Transfer/xfer. STEP 2 Either enter the number to which you want to transfer the call or use the directory to choose a number. STEP 3 Press Dial. The call is placed on hold and a new line is opened to dial the number. STEP 4 To transfer the call without waiting for the other person to answer, press Transfer/xfer after the call begins to ring and hang up. If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the SPA921/922). STEP 5 To transfer after speaking privately to the other person, press Transfer/ xfer at any time during the conversation. Redialing Depending on your phone model and phone system setup, use one of the following methods: • Press Redial to dial that last number that you called. • To redial a recently-called number, press Redial once, select the number from the list, and then press Dial.) • Press the Setup button and then select Call History. You can then select any list, such as Missed Calls or Answered Calls, and you can press Dial to call any number on the list. Adjusting Call Volume and Muting To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. Pressing the Volume button while not on a call adjusts the volume of the phone's ringer. To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red. Press the Mute button again to unmute. Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. To set Do Not Disturb, press the DND/dnd softkey on your phone. Depending on your phone, either press the Clr DND softkey or the -dnd softkey to turn Do Not Disturb off. Placing a Three-Way Conference Call STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person's telephone number. STEP 3 Press the Conf button again. All three parties are connected in the conference call. STEP 4 When you hang up, the conference call is ended. NOTE If the Join soft key is available on your phone, press Join to keep the other parties in a call but disconnect yourself from the call. Picking Up a Call If the Pickup or Group Pickup feature is available on your phone, you can pick up a call that is ringing at another extension. To pick up a call ringing at an extension in your group: STEP 1 Press GrPickup/grPick. Depending on the number of ringing calls, the phone may display a list of extensions that have ringing calls. STEP 2 If a list of calls appears, choose a call and press Dial. To pick up a call ringing at any extension: STEP 1 Press the Pickup button. STEP 2 Enter the extension number of the ringing phone from which you are picking up the call and press Dial. STEP 3 If a list of calls appears, choose a call and press Dial. Accessing Voicemail To access voicemail, press the Messages button on your phone. Your system administrator must configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. 4 Where to Go From Here Resource Location Customer Support www.cisco.com/go/smallbiz End User License Agreement www.cisco.com/go/smallbiz Regulatory Compliance and Safety Information www.cisco.com/go/smallbiz Warranty Information www.cisco.com/go/smallbiz Cisco Partner Central site for Small www.cisco.com/web/partners/sell/smb/ Business