Linksys WIP310 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)
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- Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 1
USER GUIDE Cisco Small Business Pro Cisco Unified Communications Manager Express for IP Phone Models SPA50X (SPCP) - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 2
Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco Learn, Cisco Store, and Flip Gift Card are service marks; and registered trademarks of Cisco - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 3
Using Phone Hardware and Accessories 26 Using the Speakerphone 26 Using the Headset with Your IP Phone 26 Switching Between the Handset/Headset/Speakerphone During a Call 26 Adjusting Call Volume and Muting 27 Adjusting Call Volume 27 Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 4
Screen Contrast Setting the Back Light Timer Configuring the Phone Screen Saver Turning on the Screen Saver Immediately Contents 27 27 27 28 28 29 29 29 30 31 32 32 32 33 34 34 35 35 36 36 37 37 38 40 40 40 41 41 42 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 5
the Web Interface 46 Logging In to the Web Interface 46 Configuring Speed Dials and Fast Dials 47 Changing Your Password and PIN 49 Setting Up Voice Mail Notifications 49 Appendix A: Where to Go From Here 51 Related Documentation 52 Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 6
as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business Pro IP Phone with a Cisco SPA9000 Voice System or a Broadsoft or Asterisk system, see the Cisco Small Business Pro IP Phone SPA50X (SIP) User Guide. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 7
your IP Phone. This chapter explains how to use Cisco Unified Communications Manager Express (Cisco Unified CME) to configure features for your phone. This chapter describes how to install and use the SPA500S Attendant Console with your IP Phone. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 8
resources. Overview of the Cisco Small Business Pro IP Phones The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 9
paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. Understanding Your Phone's Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 7 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 10
in use. Green (flashing): There is an inbound call. Red (flashing): Line is on hold. These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 8 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 11
and speed dials), access your call history, and set up functions (such as call forwarding). For the SPA501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information. (See - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 12
an entire item (for example, a number from the Call History list). Dials a number. Do Not Disturb; prevents incoming calls from ringing your phone. Opens an item so that you can edit numbers or letters, or enable or disable a feature. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 10 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 13
Selects the highlighted item on the LCD screen. Performs a call transfer. Enters a submenu and when pressed, toggles between Yes settings, press 3 for Settings and then press 2 for Ring Type. NOTE Menus and options vary depending on phone model. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 14
. Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 12 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 15
not for use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked "AUX." Phone Connections The following photo shows where you need to connect parts of the phone. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 13 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 16
lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 14 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 17
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 15 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 18
on the MB with the holes in the phone's base. STEP 2 Orient the MB such that the phone's Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone's base. Slide the MB upwards to lock it in place. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 16 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 19
Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 17 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 20
Installing Your Phone Mounting the Phone to the Wall (Optional) Plug in the Ethernet and power cables. 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 18 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 21
Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 5 Hang onto screws mounted in the wall. 2 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 19 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 22
the handset is placed onto the cradle. Connecting the Power If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 20 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 23
Cisco IP Phone PA100 power adapter to provide power to the WBP54G. • Cisco does not recommend connecting a PC to the phone when it is operating wirelessly. To connect your phone to the Cisco WBP54G: STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the Wireless - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 24
headset: • Connect the headset's telephone cord into the telephone port on the back of the IP Phone. OR • Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 25
, such as the SPA501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 23 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 26
phone administrator or Internet Telephony Service Provider (ITSP). Upgrading Your Phone's Firmware The phone firmware is upgraded automatically from the Cisco Smart Business Communications System (SBCS), according to the administrative settings. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 27
• Setting Do Not Disturb, page 32 • Picking Up a Call from Another Extension, page 33 • Placing a Three-Way Conference Call, page 34 • Using the Local Directory, page 34 • Using the Call History Lists, page 35 • Accessing Voicemail, page 36 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 28
make sure the speakerphone or headset light is illuminated before placing the handset back on the hook. (If you are switching from the handset to a wireless headset, however, do not replace the handset or you will disconnect the call.) Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 26 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 29
or answer a call: • Pick up the handset. • Press the Speaker button. • Press the Headset button. • Press a configured line button (to place a call) or a green flashing line button (to answer a call). (Not applicable to the SPA502G). Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 27 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 30
can hear other parties on a call, but they cannot hear you. You can use this feature on the handset, speakerphone, or headset. • To toggle Mute on: Press the Mute button. The LED is lit. • To toggle Mute off: Press the lit Mute button. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 28 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 31
after the call begins to ring. Then hang up. If you hang up before the second call rings, the transfer fails and the first call disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the SPA502G). Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 32
button again. Redialing a Number SPA502G, SPA504G, SPA508G, SPA509G: To redial the last number called, press the Redial softkey twice. To redial another number: STEP 1 Press the Redial redial the last number, press the Redial button. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 30 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 33
of all missed calls: • If the LCD screen shows a missed call, press the Miss softkey to view a list of missed calls. • If the LCD screen does not show a missed call: a. Press the Setup button. b. Select Call History. c. Select Missed Calls. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 34
Disturb: To activate Do Not Disturb, press more and then press DnD. The LCD screen indicates that Do Not Disturb is turned on for your phone. To deactivate Do Not Disturb: To deactivate Do Not Disturb, press the DnD softkey. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 32 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 35
number of the phone from which you are picking up the call and press Dial. STEP 3 Press Dial again. To pick up a call ringing at an extension that is configured on one of the line buttons on your phone, press the flashing line button. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 33 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 36
All three parties are connected in the conference call. When you hang phones and extension numbers in your company. Depending on your phone network configuration, you may have the following directories available: NOTE Not available for the SPA501G. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 37
3 Scroll to the Call History list that you want to view: • Missed Calls-Shows the last 60 missed calls. • Received Calls-Shows the caller ID of the last 60 answered calls. • Placed Calls-Shows the last 60 numbers dialed from your phone. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 35 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 38
To access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 36 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 39
the SPA501G, you can create speed dials using the IP Phone Web Interface. To create or edit a speed dial: STEP 1 Press the Setup button. STEP 2 Scroll to CME Services and press Select. STEP 3 Scroll to My Phone Apps. and press Select. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 37 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 40
. STEP 6 Press Submit. To edit a speed dial entry: STEP 1 Press the Setup button. STEP 2 Scroll to My Phone Apps and press Select. STEP 3 Scroll to Speed Dial Buttons and press Select. STEP 4 Scroll to the entry that you want to change. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 38 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 41
a phone line using any method you would normally use to start a new call. STEP 2 Press the assigned number for the speed dial, then press AbbrDial. The phone number is dialed. SPA501G: Press the number for the speed dial and wait a few seconds. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 42
administrator has configured it, you can press the same line button (4) to speed dial Bob's extension, or to pick up a ringing call at his Setup button. STEP 2 Scroll to Settings and press Select. STEP 3 Scroll to Screen Contrast and press Select. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 43
its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press Select a screen saver or No to disable this feature. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 41 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 44
adjust the ring tone on the SPA501G, start a web browser and enter the IP address of the phone to use the web configuration utility. Each extension of your phone can have a different ring tone. You can also create your own ring tones. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 42 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 45
Some typical options you might use are listed in the following table: Option Number 110 140 150 Action Gives you the IP address of the phone. Gives you the MAC address (hardware address) of the phone. Gives you the software version. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 43 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 46
phone. You should not do so unless directed by your phone administrator as this can negatively affect your phone's function. To restart your phone and reboot the firmware: STEP 1 Press the Setup button. STEP 2 Scroll to Reboot and press Select. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 47
your phone extension will change. STEP 1 Press the Setup button. STEP 2 Scroll to Factory Reset and press Select. STEP 3 When the confirmation message appears, press OK to confirm or press Cancel to close the message without resetting the phone. Cisco Small Business Pro IP Phone SPA50X User Guide - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 48
Unified CME. NOTE The default address is http://10.1.10.1, but your system administrator may change this setting. You can check your CME server address by pressing the Setup button and then choosing Settings > Network Configuration. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 46 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 49
Using the Web Interface Configuring Speed Dials and Fast Dials 5 STEP 2 Enter your user name and password, and then click Login. NOTE If you are unsure how to log in, contact your phone system administrator. Configuring Speed Dials and Fast Dials You can use the web pages to create speed dials and - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 50
your speed dials or fast dials: STEP 1 Log in to the Cisco Unified Communications Express web page. See "Logging In to the Web Interface," on page 46. STEP 2 From the menu, choose Configure > Phones. STEP 3 To add a speed dial, find an open space in the Speed Dial Information section • Enter - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 51
changes. Setting Up Voice Mail Notifications You can configure your account so that voice mail notifications are sent to your home phone, mobile phone, pager, text pager, or email inbox. STEP 1 Log in to the Cisco Unified Communications Express web page. See "Logging In to the Web Interface," on - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 52
Using the Web Interface Setting Up Voice Mail Notifications 5 • Click the magnifying glass icon Apply to save your settings, and then click Back to List to return to the list. STEP 6 Set up additional notification devices, as needed. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 50 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 53
.com/community/ smallbizsupport/voiceandconferencing/voice Phone Support www.cisco.com/en/US/support/ tsd_cisco_small_business_support_center_contacts.html Warranty and www.cisco.com/go/warranty End-User License Agreement Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 51 - Linksys WIP310 | Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) - Page 54
for Phone Adapters User Guide Installation and use of the WBP54G wireless bridge. Cisco Small Business Pro SPA500 Series and WIP310 IP Phone Administration Guide Administration and advanced configuration of your Cisco IP Phone. Intended Audience End Users, VARs, and Service Providers End Users
Cisco Small Business Pro
Cisco Unified Communications Manager Express for IP
Phone Models SPA50X (SPCP)
USER GUIDE