Naxa NAS-5003 English and Spanish Manual - Page 23

TROUBLESHOOTING Check the following before requesting service: SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION Can't power on Built in battery drained Recharge the battery No sound or sound weak Sound distortion Volume level in minimum position Rise the volume level by press the VOL + Button on the top of unit Volume level of paired/connected device Rise the volume level of the is in low level paired/connected device Volume level too high Reduce the volume level by press the VOL - Button on the top of unit Volume level of the connected/paired device too high Reduce the volume level of the connected/paired device BT not functioning Wi-Fi not functioning The external BT device had NOT paired Pair the external BT device to the to the unit unit The external BT device too far from the Place the external BT device unit close to the unit The unit had NOT add in the Wi-Fi network Add the unit into the Wi-Fi network The unit not in Wi-Fi mode Power on the unit and enter to the Wi-Fi mode The unit and the mobile device is not in the same 2.4G Wi-Fi network Set the unit and the mobile device in the same 2.4G Wi-Fi network The router was in power off mode Power on your Wi-Fi router Amazon Alexa The unit is not in the Amazon Alexa not functioning operation mode Power on the unit and enter to Amazon Alexa operate mode 23