Netgear DG834Nv2 DG834Nv2 Setup Manual - Page 38
Troubleshooting PPPoE or PPPoA, Click the Connection Status button.
View all Netgear DG834Nv2 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 38 highlights
wireless-N modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface. To check the Internet IP address from the browser interface: 1. Launch your browser and select an external site such as http://www.netgear.com. 2. Access the Main Menu of the wireless-N modem router's configuration at http://192.168.0.1. 3. Under the Maintenance heading, click on "Router Status" and check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your wireless-N modem router has not obtained an IP address from your ISP. If your router is unable to obtain an IP address from the ISP, the problem may be one of the following: • If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See "Troubleshooting PPPoE or PPPoA" on page 34. • Your ISP may check for your computer's host name. Assign the computer Host Name of your ISP account to the wireless-N modem router in the browser-based Setup Wizard. • Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address. In this case: - Inform your ISP that you have bought a new network device, and ask them to use the router's MAC address; or - Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings menu. Refer to the online help in the wireless-N modem router main menu. Troubleshooting PPPoE or PPPoA The PPPoE or PPPoA connection can be debugged as follows: 1. Access the Main Menu of the router at http://192.168.0.1. 2. Under the Maintenance heading, select the Router Status link. 3. Click the Connection Status button. 4. If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working. 5. If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The wireless-N modem router will continue to attempt to connect indefinitely. 34 Troubleshooting