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Testing the Path from a PC to the Internet, PING -n 10 <IP address&gt

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Router Setup Manual Testing the Path from a PC to the Internet After verifying that the path between your computer and the router works correctly, test the path from your PC to the Internet. From the Windows run menu, type: PING -n 10 where is the IP address of a remote device such as your ISP's DNS server. If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies: - Check that your PC has the IP address of your router listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC's Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP default gateway. - Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device. - If your ISP assigned a host name to your PC, enter that host name as the Account Name in the Basic Settings menu. 2-8 Troubleshooting v1.0, April 2007

Section	Page
Router Setup Manual	1
Contents	3
Chapter 1 Connecting the Router to the Internet	5
What’s in the Box?	5
The Router Bottom Label	5
The Front of the Router	6
The Back of the Router	7
What You Need Before You Begin	7
Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup	8
Smart Wizard Setup	8
Manual Setup	9
Connecting Your Router	9
Setting Up Your Router for Internet Access	12
Set Up and Test Basic Wireless Connectivity	13
Implement Appropriate Wireless Security	14
Product Registration, Support, and Documentation	14
Chapter 2 Troubleshooting	15
Quick Tips	15
Be sure to always start your network in this sequence:	15
Make sure the Ethernet cables are securely plugged in.	15
Make sure the network settings of the computer are correct.	15
Check the router status lights to verify correct router operation.	16
To Verify Basic Functioning	16
Power Light Not On	16
Test Light Never Turns On or Stays On	17
LAN or Internet Port Lights Not On	17
Troubleshooting Logging In to the Router	17
Troubleshooting the Internet Service Connection	18
Internet Connection	18
Router Internet Light is Green or Blinking Green	18
Router Internet Light Blinking Amber	18
Router Internet Light Off	18
Obtaining an Internet IP Address	18
Troubleshooting PPPoE	19
Troubleshooting Internet Browsing	20
Restoring the Default Configuration and Password	20
Advanced Troubleshooting Using the Ping Utility	21
Testing the Path from a PC to Your Router	21
Testing the Path from a PC to the Internet	22
Appendix A Technical Specifications	23

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Router Setup Manual

2-8

Troubleshooting

v1.0, April 2007

Testing the Path from a PC to the Internet

After verifying that the path between your computer and the router works correctly, test the path

from your PC to the Internet. From the Windows run menu, type:

PING -n 10 <IP address>

where <

IP address

> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not

receive replies:

—

Check that your PC has the IP address of your router listed as the default gateway. If the IP

configuration of your PC is assigned by DHCP, this information will not be visible in your

PC’s Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP

default gateway.

—

Check to see that the network address of your PC (the portion of the IP address specified

by the netmask) is different from the network address of the remote device.

—

If your ISP assigned a host name to your PC, enter that host name as the Account Name in

the Basic Settings menu.