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Nikon Z 7II Reference Manual - Page 640

Troubleshooting

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Troubleshooting Solutions to some common issues are listed below. • Troubleshooting information for the SnapBridge app can be found in the app's online help, which can be viewed at: https://nikonimglib.com/snbr/onlinehelp/en/index.html • For information on the Wireless Transmitter Utility, see the utility's online help. Problem The camera displays a TCP/IP error. The camera displays a "no memory card" error. Upload is interrupted and fails to resume. The connection is unreliable. Solution Connection settings require adjustment. Check settings for the host computer or wireless router and adjust camera settings appropriately (0 486). The memory card is inserted incorrectly or not at all. Confirm that the memory card is correctly inserted (045). Upload will resume if the camera is turned off and then on again (0559). If [Auto] is selected for [Channel] when you are connecting to a smart device, choose [Manual] and select the channel manually (0485). If the camera is connected to a computer in infrastructure mode, check that the router is set to a channel between 1 and 8 (0486). 598 Troubleshooting

Section	Page
When Your First Photo Can’t Wait	2
Package Contents	4
About This Manual	6
Table of Contents	8
Menu List	28
For Your Safety	35
Notices	40
Getting to Know the Camera	43
Parts of the Camera	43
Camera Body	43
The Control Panel	48
The Monitor	49
The Viewfinder	52
Camera Controls	55
Viewfinder	55
The Monitor Mode Button	56
The Mode Dial	57
The Command Dials	58
The ISO Button	58
The Exposure Compensation Button	60
Touch Controls	61
The DISP Button	67
The Playback Zoom and Thumbnail (Help) Buttons	69
The Sub-Selector	69
The AF-ON Button	70
The MENU Button	70
The i Button (the i Menu)	75
The Fn1 and Fn2 Buttons	77
First Steps	79
Attaching the Strap	79
Charging the Battery	80
The Battery Charger	80
Charging AC Adapters	82
Inserting the Battery	85
Removing the Battery	85
Battery Level	86
Inserting Memory Cards	87
Removing Memory Cards	88
Number of Exposures Remaining	89
Attaching a Lens	92
Detaching Lenses	93
Choose a Language and Set the Clock	94
Basic Photography and Playback	98
Taking Photographs (AUTO Mode)	98
Shooting Movies (AUTO Mode)	105
Taking Photos in Movie Mode	109
Playback	111
Viewing Photos	111
Viewing Movies	112
Deleting Unwanted Pictures	114
Basic Settings	116
Focus	116
Focus Mode	116
AF-Area Mode	119
The Touch Shutter	130
Manual Focus	133
White Balance	136
Adjusting White Balance	136
Silent Photography	142
Rating Pictures	144
Protecting Pictures from Deletion	146
Shooting Controls	148
The Mode Dial	148
Using the Mode Dial	148
P (Programmed Auto)	149
S (Shutter-Priority Auto)	150
A (Aperture-Priority Auto)	150
M (Manual)	151
U1, U2, and U3 (User Settings Modes)	157
The ISO Button	160
Adjusting ISO Sensitivity	160
Auto ISO Sensitivity Control	162
The Exposure Compensation Button	164
Adjusting Exposure Compensation	164
The Release Mode/Self-Timer Button	167
Choosing a Release Mode	167
The Self-Timer	173
The Sub-Selector	175
Focus-Point Selection	175
Exposure Lock	175
Focus Lock	175
Locking Focus and Exposure	176
The i Menu	178
The i Menu	178
Still Images	180
Set Picture Control	181
White Balance	187
Image Quality	194
Image Size	196
Flash Mode	198
Metering	199
Wi-Fi Connection	200
View Memory Card Info	201
Release Mode	202
Vibration Reduction	203
AF-Area Mode	205
Focus Mode	206
Movies	207
Set Picture Control	209
White Balance	209
Frame Size and Rate/Image Quality	210
Microphone Sensitivity	216
Choose Image Area	217
Metering	219
Wi-Fi Connection	219
Destination	219
Electronic VR	220
Vibration Reduction	221
AF-Area Mode	221
Focus Mode	221
Playback	222
Viewing Pictures	222
Full-Frame Playback	222
Thumbnail Playback	223
Photo Information	225
File Information	226
Exposure Data	227
Highlight Display	227
RGB Histogram	228
Shooting Data	230
Location Data	233
Overview	233
The i Button (Playback Mode)	235
Photos	235
Movies	238
Movies (Playback Paused)	238
Playback Zoom	246
Using Playback Zoom	246
Deleting Pictures	248
Using the Delete Button	248
Deleting Multiple Pictures	250
Menu Guide	254
Defaults	254
Playback Menu Defaults	254
Photo Shooting Menu Defaults	255
Movie Shooting Menu Defaults	259
Custom Settings Menu Defaults	261
Setup Menu Defaults	268
The Playback Menu: Managing Images	274
Delete	275
Playback Folder	276
Playback Display Options	276
Dual-Format Recording PB Slot	277
Image Review	277
After Delete	278
After Burst, Show	279
Rotate Tall	279
Copy Image(s)	280
Copying Pictures	280
Slide Show	287
Viewing Slide Shows	288
Rating	289
The Photo Shooting Menu: Shooting Options	290
Reset Photo Shooting Menu	291
Storage Folder	292
Renaming Folders	292
Select Folder by Number	294
Select Folder from List	296
File Naming	298
Primary Slot Selection	299
Secondary Slot Function	300
Deleting Copies	301
Choose Image Area	302
Image Quality	302
Image Size	303
NEF (RAW) Recording	306
NEF (RAW) Compression	306
NEF (RAW) Bit Depth	307
ISO Sensitivity Settings	307
White Balance	309
The White Balance Menu: Fine-Tuning	309
The White Balance Menu: Choosing a Color Temperature	312
Preset Manual: Copying White Balance from a Photograph	314
Set Picture Control	317
Modifying Picture Controls from the Menus	317
Manage Picture Control	320
Creating Custom Picture Controls	320
Color Space	324
Active D-Lighting	325
Long Exposure NR	327
High ISO NR	328
Vignette Control	329
Diffraction Compensation	330
Auto Distortion Control	330
Flicker Reduction Shooting	331
Metering	332
Flash Control	333
Flash Control Mode	334
Wireless Flash Options	335
Remote Flash Control	336
Radio Remote Flash Info	336
Flash Mode	337
Flash Compensation	337
Focus Mode	337
AF-Area Mode	338
Vibration Reduction	338
Auto Bracketing	339
Exposure and Flash Bracketing	340
White Balance Bracketing	345
ADL Bracketing	348
Multiple Exposure	351
Creating a Multiple Exposure	354
HDR (High Dynamic Range)	361
Taking HDR Photographs	363
Interval Timer Shooting	368
Interval-Timer Photography	371
Time-Lapse Movie	382
Recording Time-Lapse Movies	384
Focus Shift Shooting	394
Focus Shift Photography	396
Silent Photography	404
The Movie Shooting Menu: Movie Shooting Options	405
Reset Movie Shooting Menu	406
File Naming	406
Destination	406
Choose Image Area	407
Frame Size/Frame Rate	407
Movie Quality	407
Movie File Type	407
ISO Sensitivity Settings	408
White Balance	409
Set Picture Control	409
Manage Picture Control	409
Active D-Lighting	410
High ISO NR	410
Vignette Control	411
Diffraction Compensation	411
Auto Distortion Control	411
Flicker Reduction	412
Metering	413
Focus Mode	413
AF-Area Mode	413
Vibration Reduction	413
Electronic VR	414
Microphone Sensitivity	414
Attenuator	415
Frequency Response	415
Wind Noise Reduction	416
Headphone Volume	416
Timecode	417
Custom Settings: Fine-Tuning Camera Settings	419
Reset Custom Settings	423
a: Autofocus	423
a1: AF-C Priority Selection	423
a2: AF-S Priority Selection	424
a3: Focus Tracking with Lock-On	424
a4: Focus Points Used	425
a5: Store Points by Orientation	426
a6: AF Activation	428
Out-of-Focus Release	428
a7: Limit AF-Area Mode Selection	429
a8: Focus Point Wrap-Around	429
a9: Focus Point Options	430
Manual Focus Mode	430
Dynamic-Area AF Assist	430
a10: Low-Light AF	431
a11: Built-in AF-Assist Illuminator	432
a12: Manual Focus Ring in AF Mode	433
b: Metering/Exposure	434
b1: EV Steps for Exposure Cntrl	434
b2: Easy Exposure Compensation	434
b3: Center-Weighted Area	435
b4: Fine-Tune Optimal Exposure	435
c: Timers/AE Lock	436
c1: Shutter-Release Button AE-L	436
c2: Self-Timer	436
c3: Power Off Delay	437
d: Shooting/Display	438
d1: CL Mode Shooting Speed	438
d2: Max. Continuous Release	438
d3: Sync. Release Mode Options	439
d4: Exposure Delay Mode	439
d5: Shutter Type	440
d6: Extended Shutter Speeds (M)	441
d7: Limit Selectable Image Area	441
d8: File Number Sequence	442
d9: Apply Settings to Live View	444
d10: Framing Grid Display	444
d11: Focus Peaking	445
Peaking Level	445
Peaking Highlight Color	445
d12: View All in Continuous Mode	445
e: Bracketing/Flash	446
e1: Flash Sync Speed	446
e2: Flash Shutter Speed	448
e3: Exposure Comp. for Flash	448
e4: Auto Flash ISO Sensitivity Control	449
e5: Modeling Flash	449
e6: Auto Bracketing (Mode M)	450
e7: Bracketing Order	451
f: Controls	452
f1: Customize i Menu	452
View Memory Card Info	453
Split-Screen Display Zoom	454
Bluetooth Connection	455
MB-N11 Info	455
f2: Custom Controls	456
f3: OK Button	469
Shooting Mode	469
Playback Mode	470
f4: Shutter Spd & Aperture Lock	471
f5: Customize Command Dials	472
Reverse Rotation	472
Change Main/Sub	473
Menus and Playback	474
Sub-Dial Frame Advance	475
f6: Release Button to Use Dial	476
f7: Reverse Indicators	478
f8: Reverse Ring for Focus	478
f9: Assign MB-N11 Buttons	479
Same as Camera AF-ON Button	481
Same as Camera Multi Selector	481
g: Movie	482
g1: Customize i Menu	482
g2: Custom Controls	483
g3: OK Button	490
g4: AF Speed	491
g5: AF Tracking Sensitivity	491
g6: Highlight Display	492
Display Pattern	492
Highlight Display Threshold	492
g7: Assign MB-N11 Buttons	493
Same as Camera AF-ON Button	494
The Setup Menu: Camera Setup	495
Format Memory Card	497
Save User Settings	497
Reset User Settings	497
Language	498
Time Zone and Date	498
Monitor Brightness	499
Monitor Color Balance	500
Viewfinder Brightness	501
Viewfinder Color Balance	502
Control Panel Brightness	502
Limit Monitor Mode Selection	503
Information Display	503
AF Fine-Tuning Options	504
Creating and Saving Fine-Tuning Values	506
Choosing a Default Fine-Tuning Value	507
Non-CPU Lens Data	508
Save Focus Position	508
Clean Image Sensor	509
Image Dust Off Ref Photo	510
Acquiring Image Dust Off Reference Data	510
Pixel Mapping	513
Image Comment	515
Input Comment	515
Attach Comment	515
Copyright Information	516
Artist/Copyright	516
Attach Copyright Information	516
Beep Options	518
Beep On/Off	518
Volume	519
Pitch	519
Touch Controls	519
Enable/Disable Touch Controls	519
Full-Frame Playback Flicks	519
HDMI	520
Location Data	520
Wireless Remote (WR) Options	521
LED Lamp	521
Link Mode	522
Assign Remote (WR) Fn Button	524
Airplane Mode	524
Connect to Smart Device	525
Pairing (Bluetooth)	525
Select to Send (Bluetooth)	526
Wi-Fi Connection	526
Send While Off	527
Location Data (Smart Device)	527
Connect to PC	528
Wi-Fi Connection	528
Network Settings	528
Options	530
MAC Address	531
Wireless Transmitter (WT-7)	532
Wireless Transmitter	532
Conformity Marking	532
Battery Info	533
USB Power Delivery	534
Energy Saving (Photo Mode)	536
Slot Empty Release Lock	537
Save/Load Menu Settings	538
Save Menu Settings	542
Load Menu Settings	542
Reset All Settings	543
Firmware Version	543
The Retouch Menu: Creating Retouched Copies	544
Creating Retouched Copies	545
NEF (RAW) Processing: Converting NEF (RAW) to JPEG	548
Trim	553
Resize	554
Resizing Multiple Images	554
D-Lighting	559
Red-Eye Correction	560
Straighten	561
Distortion Control	562
Perspective Control	563
Monochrome	564
Image Overlay	565
Add	565
Lighten and Darken	570
Trim Movie	574
My Menu/Recent Settings	575
My Menu: Creating a Custom Menu	575
Recent Settings: Accessing Recently-Used Settings	580
Establishing Wireless Connections to Computers or Smart Devices	581
Camera and Network System Chart	581
Connecting to Computers via Wi-Fi	583
What Wi-Fi Can Do for You	583
The Wireless Transmitter Utility	583
Infrastructure and Access-Point Modes	584
Connecting in Access-Point Mode	586
Connecting in Infrastructure Mode	592
Uploading Pictures	601
Disconnecting and Reconnecting	605
Connecting to Smart Devices	607
The SnapBridge App	607
What SnapBridge Can Do for You	608
Wireless Connections	609
Connecting via Wi-Fi (Wi-Fi Mode)	610
Connecting via Bluetooth	619
Connecting to Networks Using the WT-7	636
The WT-7	636
What the WT-7 Can Do for You	637
Connecting Using the WT-7	639
Troubleshooting	640
Cabled Connections to Computers and HDMI Devices	641
Connecting to Computers Via USB	641
Installing ViewNX-i	642
Copying Pictures to a Computer Using ViewNX-i	643
Connecting to HDMI Devices	646
TVs	647
Recorders	648
On-Camera Flash Photography	653
“On-Camera” Versus “Remote”	653
Camera-Mounted Flash Units	653
Remote Flash Photography	654
Using an On-Camera Flash	655
Flash Control Mode	658
Flash Modes	661
Flash Compensation	664
FV Lock	665
Flash Info for On-Camera Units	668
Flash Control Mode Displays	668
Remote Flash Photography	671
What Is Remote Flash Photography?	671
Using Remote Flash Units	672
Radio AWL	673
Establishing a Wireless Connection	673
Remote Flash Photography	678
Adding a Shoe-Mounted Flash Unit	686
Optical AWL	687
Using Optical AWL with the SB-5000 or SB-500	688
Optical/Radio AWL	698
Flash Info for Remote Units	699
Flash Control Mode Displays	699
Troubleshooting	702
Before Contacting Customer Support	702
Problems and Solutions	704
Battery/Display	704
Shooting	705
Playback	711
Bluetooth and Wi-Fi (Wireless Networks)	713
Miscellaneous	714
Alerts and Error Messages	715
Alerts	715
Error Messages	718
Technical Notes	722
Compatible Lenses and Accessories	722
The Camera Display and Control Panel	723
The Monitor	723
The Viewfinder	730
The Control Panel	734
Compatible Flash Units	735
The Nikon Creative Lighting System (CLS)	735
Other Compatible Accessories	743
Optional MB-N11 Power Battery Packs	752
Attaching a Power Connector and AC Adapter	775
Software	777
Caring for the Camera	779
Storage	779
Cleaning	780
Image Sensor Cleaning	781
Manual Cleaning	783
Caring for the Camera and Battery: Cautions	785
Camera Care	785
Battery Care	789
Using the Charger	792
Using the Charging AC Adapter	792
Specifications	793
Nikon Z 7II/Z 6II Digital Camera	793
Approved Memory Cards	812
Portable Chargers (Power Banks)	813
Memory Card Capacity	815
Battery Endurance	819
AF-Assist Illumination	822
Trademarks and Licenses	823
Notices	827