Panasonic BT-LH1770P[US Only] Pro Video Enhanced Service and Support Brochure - Page 3

STANDARD STANDARD+ [ FREE ] PANASONIC PRO PROTECTION STANDARD WARRANTY** Included with the purchase of your Panasonic professional video product, the standard warranty covers one-year of replacement parts and labor costs due to defects in materials or workmanship which occurs during normal use. You'll be able to utilize our US-based toll-free hotline (855.722.8324) for support and take advantage of a five-day repair turnaround time (exclusive of shipping) if an in-warranty repair is authorized by Panasonic. For further information on limits and exclusions from coverage, please consult the standard warranty documentation that comes in the box with your product. PANASONIC PRO PROTECTION STANDARD+ WARRANTY** Extend the benefits of your standard warranty for free with the Standard+ Warranty. Simply register your eligible Panasonic professional video product at na.panasonic.com/standardplus to receive an exclusive membership kit for your product. You'll be automatically signed up to receive Firmware Update & Software Upgrade notification emails from Panasonic so you can always work with the most up to date version of the product. As an added bonus, Panasonic can provide you with complimentary Firmware Update & Software Upgrade telephone, mail-in, or carry-in support as required. In addition, you will be sent a direct link to the Panasonic Provideo Asset Support System (PASS), a website that provides a multitude of support resources, including manuals, technical documents and the latest product news. PREFERRED PREMIUM PANASONIC PRO PROTECTION PREFERRED SUPPORT*** When you purchase a Preferred Support plan, you will receive standard/standard+ warranty and benefits coverage up through the third year of ownership of your Panasonic professional video product. In addition, the Preferred Support plan offers next-day return shipping service and one session of preventative maintenance service of your product. With preventative maintenance service, in the second year of owning your product, you will be able to drop-off or mail-in your product for a product inspection and a 10-point maintenance procedure to ensure your Panasonic professional video product is in top shape and providing you with an optimal operating experience. PANASONIC PRO PROTECTION PREMIUM SUPPORT*** For enhanced coverage for your Panasonic professional video product, the Premium Support plan could be your best option. When you purchase a Premium Support plan, not only will you receive standard/standard+ warranty and benefits coverage up through the fifth year of ownership of your Panasonic professional video product, but you will also receive accidental damage coverage1. In addition this plan includes, two sessions of preventative maintenance service, along with express repair service with free next-day mail-in and return shipping. You may also qualify for equipment loaner service (if product cannot be repaired within 2 days). With the Premium Support plan, you will experience the ultimate level of service, support and protection for your Panasonic professional video product. PANASONIC PRO CONSULTATION / TRAINING DAILY RATE / 2-DAY RATE2 With Panasonic PRO Consultation, you can schedule time with Panasonic experts to provide on-site support for your Panasonic professional video products. Whether you require a Panasonic expert to assist with product commissioning, equipment deployment or need someone to provide you and your staff with operational/engineering training, we have you covered. Our team of technical experts will work to ensure your inquiries are addressed successfully and in a timely and professional manner.