Panasonic KV-S1015C Warranty - Page 12

Scanner Warranty Contract Definitions Advance Exchange Contract When determined that product needs repair, a comparable unit is sent to the customer via overnight shipping. The customer has 7 days to ship the original unit back. Depot Repair Contract When determined that the product needs repair, shipment is arranged to send the unit to Panasonic for repair. It is repaired and returned within 5 business days of receipt. On-Site Repair Contract When determined that the product needs repair, and it is covered by an on-site contract or warranty, a Panasonic trained technician will visit the customer's place of business to facilitate repairs. All on-site contracts include: 2 PMs (for Low-Volume Production, Mid-Volume Production, and High-Volume Production scanner units only), parts, labor and travel. Consumables are the responsibility of the end-user. Next Business Day Service is provided at the customer's site Monday through Friday, excluding holidays, between 8:00 AM and 5:00 PM EST. Response time is 8 business hours. Same Business Day Service is provided at the customer's site Monday through Friday, excluding holidays, between 8:00 AM and 5:00 PM EST. Response time is 4 business hours. 24/7 Service is provided 24 hours a day, 7 days a week, excluding holidays. Response time is 4 hours. In-Warranty A service contract that is sold within 90 days of the time of purchase of the main unit. Post-Warranty A service contract that is sold after 90 days of the time of purchase of the main unit. 12 SOLUTIONS FOR BUSINESS