Panasonic KXTDE100 KXTDE100 User Guide - Page 3
Call Center - feature manual
View all Panasonic KXTDE100 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 3 highlights
ACD Report Server (KX-NCV200) This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently. Jack 5 John Nick 7 5 Consult your dealer Call Center This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension. ICD Group Customers Queuing 1.3.35 ICD GROUP FEATURES (Page 90) Feature Highlights Phone Assistant (PA) This application allows you to use your PC to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently. PC (Client) PA Server Consult your dealer PC (Client) Document Version 2008-10 Operating Manual 3