Panasonic KXTG2355 KXTG2355 User Guide - Page 71
Answering System, For assistance, please call: 1-800-211-PANA7262, Problem, Cause & Remedy
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Troubleshooting Problem The Ringer/Message Alert indicator flashes slowly when the handset is not ringing and in use. You cannot have a conversation using the headset. Cause & Remedy • The Message Alert is turned on and new messages have been recorded. Turn the Message Alert off (p. 24) or listen to the new messages (p. 54, 55, 59). • Make sure the optional headset is connected properly (p. 65). • If "SP-phone" is displayed on the handset, press [C] to switch to the headset. Answering System Problem The Answering System is on, but incoming messages are not recorded. " FULL " flashes and the ANSWER ON indicator flashes rapidly. No new messages are recorded. You cannot operate the Answering System from the base unit or the handset. You cannot operate the Answering System from a touch tone phone. You cannot erase messages. Cause & Remedy • The recording time is set to "Greeting only". Select "1 minute", "2 minutes" or "3 minutes" (p. 22). • Memory is full. Erase unnecessary messages (p. 57). • Memory is full. Erase unnecessary messages (p. 57). • If another user is in use, you may not be able to operate the Answering System. Try again later. • If another user is listening to messages or the Answering System is handling a call, you cannot operate the Answering System. Try again later. • Make sure you entered the correct remote code (p. 60). • The Answering System may not respond if the tones are too short to activate the unit. Press each button firmly. • The Answering System is off. Turn it on (p. 62). • While another user is operating the Answering System or a caller is leaving a message, you cannot erase messages. Useful Information For assistance, please call: 1-800-211-PANA(7262) 71