Panasonic KXTG9471B KXTG9471B User Guide - Page 46

Troubleshooting

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Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit's AC adaptor, then reconnect the base unit's AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem The handset does not turn on even after installing charged batteries. The unit does not work. I cannot hear a dial tone. Cause/solution R Place the handset on the charger to turn on the handset. R Make sure the batteries are installed correctly (page 9). R Fully charge the batteries (page 10). R Check the connections (page 8). R Unplug the base unit's AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset has not been registered to the base unit. Register the handset (page 31). R The base unit's AC adaptor or telephone line cord is not connected. Check the connections. R If you are using a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter. R Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/ telephone company. Programmable settings Problem The display is in a language I cannot read. I cannot register a handset to a base unit. Cause/solution R Change the display language (page 14). R The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 31). Battery recharge Problem The handset beeps and/or flashes. I fully charged the batteries, but still flashes. Cause/solution R Battery charge is low. Fully charge the batteries (page 10). R Clean the battery ends ( , ) and the charge contacts with a dry cloth and charge again. R It is time to replace the batteries (page 9). 46 For assistance, please visit http://www.panasonic.com/help

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Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
Problem
Cause/solution
The handset does not turn on even
after installing charged batteries.
R
Place the handset on the charger to turn on the handset.
The unit does not work.
R
Make sure the batteries are installed correctly (page 9).
R
Fully charge the batteries (page 10).
R
Check the connections (page 8).
R
Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R
The handset has not been registered to the base unit.
Register the handset (page 31).
I cannot hear a dial tone.
R
The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R
If you are using a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
R
Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone
does not operate properly, contact your service provider/
telephone company.
Programmable settings
Problem
Cause/solution
The display is in a language I cannot
read.
R
Change the display language (page 14).
I cannot register a handset to a base
unit.
R
The maximum number of handsets (6) is already registered
to the base unit. Cancel unused handset registrations from
the base unit (page 31).
Battery recharge
Problem
Cause/solution
The handset beeps and/or
flashes.
R
Battery charge is low. Fully charge the batteries (page 10).
I fully charged the batteries, but
still flashes.
R
Clean the battery ends (
,
) and the charge contacts
with a dry cloth and charge again.
R
It is time to replace the batteries (page 9).
46
For assistance, please visit http://www.panasonic.com/help
Useful Information