Panasonic TH-42LFP30W Digital Signage Solutions Brochure - Page 4

Our suite of digital signage services Design and Build-out: n System architecture and design n Purchasing, logistics and warehousing of all equipment n Hardware/software compatibility testing n Remote device control integration for system management and remote diagnostics n Media player staging n System installation and integration n Including integration of content management system to accept electronic notifications, equipment issues, creation of tracking notifications and resolution. n Customer acceptance testing n Customer training and launch Ongoing Digital Signage Services: n Content creation n Content management n Administrative rights for accessing content and displays by network, region, location and screen. n External data integration n Maintenance and support (remote and field) Remote Maintenance and Support: n Network Operations and Data Center n 24/7/365 support via toll-free technical hotline n Remote network monitoring and management n Host application and store content n Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair n Trouble ticket generation and tracking through all aspects until resolution Field Maintenance and Support:: n Dispatch service integrated with call center n Onsite technical troubleshooting - problem assessment, repair/replace for all equipment n Swap service for all equipment n Preventive maintenance service - re-occurring service to maintain peak performance n Asset management tracking n Extended warranties n Custom service level agreements