Panasonic Toughbook 52 Mapping Technical and Operational Challenges of Mobile
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- Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 1
ON: MAPPING TECHNICAL AND OPERATIONAL CHALLENGES OF MOBILE COMPUTING DEPLOYMENTS USING TCO ANALYSIS TO IDENTIFY THE IDEAL MOBILE COMPUTING SOLUTION FOR FRONTLINE WORKERS Prepared by: David Krebs Director, Mobile and Wireless Practice Casey Holmes Analyst, Mobile and Wireless Practice April 2009 All - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 2
, customer service lapses and operational cost drivers will provide customers with an accurate baseline from which they can make mobile and wireless of both rugged and commercial dimension of the mobile computing market have changed. So, too, have the definitions of TCO. With all these moving parts - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 3
with the target user and application is ultimately what will set apart mobility innovators and enable companies to fully rugged devices. The subsequent high frequency of hardware failures in many of these deployments, many supporting mission-critical applications, significantly impacts operational - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 4
THE EVOLUTION OF RUGGED MOBILE COMPUTING Use CRM platforms let field sales agents access vastly more service, and, ultimately, revenue. This increasing importance of mobility has impacted investment philosophies, driving a new model of how we think about computers, environments, and operators - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 5
generally feature no official specifications (although some do map to existing standards for rugged notebooks), but in recognition of the increasing importance of durability, vendors have created solutions with specialized/metal casing, shock-mounted hard drives, spill-proof keyboards, other - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 6
for the device. In the case of off-road driving, devices can experience shock equal to a drop to concrete. Mounts for solutions also need to be ruggedized depending on the environmental demands. Common adopters of in-vehicle computers include police, utility workers, and the military. © 2009 - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 7
field sales, field service, professional services, hard drive protection received favorable reception from this community which is resulting in adoption of more business-rugged Panasonic's Toughbook H1, which is a tablet featuring rugged construction, disinfectable casing, and a competitive price - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 8
core users and application environments and the level of protection required in their mobile computers. Although VDC is not explicitly recommending rugged or business rugged customer service performance and lost revenue. IV. THE IMPACT OF TCO: BEHIND THE NUMBERS TCO is not a standard measurement - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 9
costs • Soft costs (Operational costs): productivity loss, opportunity loss, and IT support, costs of repairs and replacement parts Easily quantified through supplier estimates, a majority of TCO analyses overly rely on hard costs. In fact, hard costs for a commercial-grade notebook only account for - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 10
third year 0% 1st Year 2nd Year 3rd Year Over 20% even at year 5 4th Year 5th Year Rugged Mobile Computers Non-Rugged Mobile Computers Rugged mobile computers are replaced far less often than commercial-grade devices. While it is expected that commercial-grade solutions have a shorter life - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 11
subsidized for replacement, greatly increasing the purchase price. • In the event of a device failure, the worker is forced out of commission from their normal operations. Workers then waste time troubleshooting and bringing the device back to the IT department. © 2009 VDC Research Group, Inc. 10 - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 12
Hard Costs - Deployment Costs Soft Costs - Operational Costs Total Cost of Ownership FULLY RUGGED NOTEBOOK $1,207.7 $1,738.3 $2,946.0 ANNUALIZED COSTS SEMI-RUGGED NOTEBOOK $978.3 $2,264.2 $3,242.5 DURABLE NOTEBOOK $851.2 $3,717.4 $4,568.5 * Assuming a 4 year replacement for fully and semi-rugged - Panasonic Toughbook 52 | Mapping Technical and Operational Challenges of Mobile - Page 13
rugged and commercialgrade solutions. They must also take into account the increasing cost of lost productivity and IT support due to further integration of mobile computing into core operations and company image. Through such a metric, organizations can determine the solution which will Wireless,
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THE FOLLOWING IS A WHITE PAPER ON:
MAPPING TECHNICAL AND
OPERATIONAL CHALLENGES OF
MOBILE COMPUTING DEPLOYMENTS
USING TCO ANALYSIS TO IDENTIFY THE IDEAL MOBILE
COMPUTING SOLUTION FOR FRONTLINE WORKERS
Prepared by:
David Krebs
Director, Mobile and Wireless Practice
Casey Holmes
Analyst, Mobile and Wireless Practice
April 2009
All Rights Reserved