Panasonic Toughbook 52 Mapping Technical and Operational Challenges of Mobile - Page 11

Figure D Notebook Failures and Lost Productivity: Field Mobility Solutions Lost Productivity with each Device Failure (minutes) Average Monthly Failure Rate Lost Productivity 80 from Each Failure 70 60 58 50 3.2% 64 Monthly Failure Rate 4% 3.6% 73 3% 40 43 2% 30 0.9% 20 1% 0.5% 10 0 Fully Rugged Semi-/Business Rugged Durable 0% Consumer Grade Rate of failures and impact on productivity from each failure are significantly higher for consumer grade offerings. Indirect and direct cost of failure and replacement include: • Higher turnover of commercial-grade notebook models. Within a typical year, this results in organizations managing a mixed deployment, adding costs related to maintaining multiple versions of hardware. • Replacements that result in mixed deployments create need for the worker to learn the configuration of new hardware. Also it requires time and often frustration for IT staff to support two or three versions of hardware in troubleshooting and purchasing software solutions that work across units. • Devices bought at subsidized prices at the initial deployment (typically a commercial-grade business model) are no long subsidized for replacement, greatly increasing the purchase price. • In the event of a device failure, the worker is forced out of commission from their normal operations. Workers then waste time troubleshooting and bringing the device back to the IT department. © 2009 VDC Research Group, Inc. 10