Panasonic Toughbook SX2 Operating Instructions - Page 32

LIMITED WARRANTY Troubleshooting Useful Information Getting Started For U.S.A. Panasonic System Communications Company of North America (PSCNA) Computer Products - Worldwide Warranties Section 1: Limited Warranty - Hardware PSCNA, referred hereafter as "Panasonic" will repair the products listed below with new or rebuilt parts, free of charge in a Global Panasonic designated service location for the period specified below from the date of original purchase in the event of a defect in materials or workmanship. These warranties are extended solely to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. • Laptop PC (CF-##) - 3 Years • Tablet PC (FZ-A#) - 3 Years • Ultra-Mobile (CF-U#/CF-H# Series) - 3 Years • PDRC - LCD & Keyboard Assembly - 3 Years Battery Warranty Batteries supplied with the product are covered under the warranty for one (1) year from date of purchase, except as excluded in Section 3. Batteries purchased separately are covered under the warranty for one (1) year from the date of purchase. A replacement battery furnished under the product warranty is covered for the remaining period of the one year warranty on the original or purchased battery. Optional: Panasonic "Protection Plus" Warranty Any unit for which the Panasonic "Protection Plus" warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage. All other terms and conditions of the standard warranty apply and this additional coverage will exist for the duration of the standard warranty period of the unit. If an extended Protection Plus warranty program is purchased, coverage is extended to the end of the last year of extended coverage purchased. This warranty does not cover failures or defects that are caused by fire, intentional acts, loss, theft, improper maintenance, modification or service by anyone other than the Panasonic National Service Center or a Panasonic Authorized Service Provider, or damage that is attributable to acts of God. Cosmetic damage that does not affect functionality is not covered. Cosmetic damage on units with hardware failures will be repaired in accordance with the warranty terms. This warranty is extended solely to the original purchaser on the unit serial number for which it was purchased. Complete unit replacement fulfills the full obligation and is at the discretion of Panasonic and is limited to once during the coverage term. Maximum benefit is limited to one replacement per coverage year of the Motherboard, LCD, Storage Drive, and Keyboard. Wireless Module Warranty Panasonic approved wireless modems installed in Panasonic brand computers and integrated by Panasonic or an Authorized Panasonic Wireless Integrator are covered under the warranty for the remaining warranty period of the device in which the modem is installed. For devices with less than three (3) months remaining on the unit warranty, the wireless modem will be covered for a period of three (3) months from the date of installation of the modem, covering only modem replacement or modem installation related issues. All modems must be approved by the wireless carrier prior to use. Any use or attempted use of a wireless modem not approved and activated by the carrier for use on their network is strictly prohibited and is not sanctioned or warranted by Panasonic and may result in legal action. In addition, all modems must be approved by Panasonic as compatible with the device hardware before installation or use. Panasonic's sole responsibility for the warranty or technical support of the software required to install or operate the modem is defined in Section 2 (Limited Software Warranty). Any attempted software installation by anyone other than a Panasonic Authorized Wireless Integrator is not covered under warranty and may result in service charges to re-image or replace the hard drive. Installation or attempted installation by any party other than Panasonic or an Authorized Panasonic Wireless Integrator is strictly not covered under the warranty and may void the computer warranty if damage results. Options and Accessories Warranties The below listed Panasonic brand or supplied options and accessories are covered under this limited warranty for the period specified from the date of purchase or as specifically stated: • AC Adaptor / Power Cord - 3 Years • Memory Expansion Card (Panasonic Brand) - 3 Years • Car Mount - Docking Station PCB or Vehicle Docking Station - 3 Years • Desktop Port Replicator, I-O Box, Docking Cradle (like CF-U1) - 3 Years • Antenna Pass-through Cable - 3 Years • Backlit or Full-sized keyboard - 3 Years or assumes warranty of the unit in which it is installed • Integrated Panasonic supplied options and kits including, but not limited to Wireless Modems, Media Bay Drives (Floppy, CD, DVD, Combo), Camera, GPS, Bluetooth, Smartcard Reader, Magnetic Card Reader, Barcode Scanner, and Fingerprint Reader - 3 Years or assumes warranty period of the unit in which it is installed provided the integration was performed by Panasonic or an Authorized Integrator. • Hard Drive / Solid State Drive (Internal) - 3 Years • Separately purchased 2nd Hard Drive - 1 Year • External USB Drives (CD / DVD / Floppy / Hard Drive) - 1 Year • Optional Battery - 1 Year • Battery Charger / Multi-Bay Battery Charger - 1 Year • Stylus Pens, Digitizer & Standard - 90 Days (physical damage excluded) Appendix 32