Philips 23PF9976I User manual - Page 19

Problem solving

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Chapter 6 - Problem solving 6.1 Audio/video problems Check the Support section on www.philips.com/streamium for the latest information on problem solving. Problem Power light does not light up and/or the Streamium LCD TV cannot be switched on. No display on the TV screen. No sound from the speaker. Intermittent video play. No photo, music, or video play The menu displayed on the television screen disappears after a few minutes. The remote control does not remote function properly. Error message appears when installing the Philps Media Manager. Possible cause • No connection to mains power. • TV is switched off. Solution Connect the power adapter to the Streamium LCD TV and to a mains outlet that provides electrical power. Switch on your TV. • Volume too low. Increase volume or switch off mute of your Streamium LCD TV. • Not enough bandwidth available for the requested video quality. Select a lower video quality by pressing the green button on the remote control one or more times. Lower video quality requires less bandwidth and should play with less interruptions. • Incompatible codec (media format). • Correct codec, but still low quality. • Firewall software blocks streaming. Comply with the supported codecs. Go to www.philips.com/streamium to see which codecs are currently supported. Most PC media formats use heavy data compression video/audio techniques that lower the video/audio quality, e.g. compared to DVD/CD. Lower quality display is normal. Disable firewall software to test whether it interferes with streaming video and audio. Go to www.philips.com/streamium to see what ports you need to open for streaming (42951 TCP and 42591 UDP) • After a set amount of time, a screen saver will become active to prevent TV screens from burning in. Press the MENU button on the remote control, select Preferences > Screen Saver, and set a longer time-out for the screen saver. • Wrong mode. • Weak batteries. Ensure the right mode is selected. STREAM mode must by selected if you are accessing the streaming fuctions and TV mode if you are watching TV programmes. Replace the batteries. Re-install the Philips Media Manager and reboot the PC after installation. 23iF9946_12_StDFU_ENG.p65 19 19 8/31/04, 4:30 PM

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19
Chapter 6 – Problem solving
6.1 Audio/video problems
Check the Support section on www.philips.com/streamium for the latest information on problem solving.
Pr
ob
lem
Power light does not light
up and/or the Streamium
LCD TV cannot be
switched on.
No display on the TV
screen.
No sound from the
speaker.
Intermittent video play.
No photo, music, or
video play
The menu displayed on
the television screen
disappears after a few
minutes.
The remote control does
not remote function
properly.
Error message appears
when installing the Philps
Media Manager.
P
ossib
le cause
•
No connection to mains
power.
•
TV is switched off.
•
Volume too low.
•
Not enough bandwidth
available for the requested
video quality.
•
Incompatible codec (media
format).
•
Correct codec, but still low
quality.
•
Firewall software blocks
streaming.
•
After a set amount of time, a
screen saver will become
active to prevent TV screens
from burning in.
•
Wrong mode.
•
Weak batteries.
Solution
Connect the power adapter to the Streamium LCD
TV and to a mains outlet that provides electrical
power.
Switch on your TV.
Increase volume or switch off mute of your
Streamium LCD TV.
Select a lower video quality by pressing the green
button on the remote control one or more times.
Lower video quality requires less bandwidth and
should play with less interruptions.
Comply with the supported codecs. Go to
www.philips.com/streamium to see which codecs
are currently supported.
Most PC media formats use heavy data compression
video/audio techniques that lower the video/audio
quality, e.g. compared to DVD/CD. Lower quality
display is normal.
Disable firewall software to test whether it
interferes with streaming video and audio. Go to
www.philips.com/streamium to see what ports
you need to open for streaming (42951 TCP and
42591 UDP)
Press the MENU button on the remote control,
select Preferences > Screen Saver, and set a longer
time-out for the screen saver.
Ensure the right mode is selected. STREAM mode
must by selected if you are accessing the streaming
fuctions and TV mode if you are watching TV
programmes.
Replace the batteries.
Re-install the Philips Media Manager and reboot the
PC after installation.
23iF9946_12_StDFU_ENG.p65
8/31/04, 4:30 PM
19