Plantronics Poly Edge B User Guide

Plantronics Poly Edge B Manual

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  • Plantronics Poly Edge B | User Guide - Page 1
    USER GUIDE Poly Edge B Series IP Phones PVOS Lite 1.0.0 | October 2021 | 3725-49315-001A Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to Polycom Support. Plantronics, Inc. (Poly - formerly Plantronics and Polycom) 345
  • Plantronics Poly Edge B | User Guide - Page 2
    Contents Before You Begin 5 Audience, Purpose, and Required Skills 5 Related Documentation...5 Related Poly and Partner Resources 5 Privacy Policy...6 Getting Started with Poly Edge B Series IP Phones 7 Overview of Phone Hardware and Keys 7 Poly Edge B Series Hardware 8 Securing Your Phone
  • Plantronics Poly Edge B | User Guide - Page 3
    Call Pickup 24 Call Forwarding...24 Forward All Incoming Calls 24 Forward Calls When the Phone Is Busy 25 Forward Calls on No Answer 25 Manually Forward an Incoming Call 26 Conference Calls...26 Start a Conference Call 26 Add a Contact to a Conference Bridge 26 Shared Lines...27 Shared Line
  • Plantronics Poly Edge B | User Guide - Page 4
    Contents View the Call Listing Details 34 Clear the Call History 34 Call an Entry from the Call History List 34 Edit and Dial a Number from the Call History List 34 Save a Number from the Call History List 34 Remove an Entry from the Call History List 35 Network Directories...35 Search Network
  • Plantronics Poly Edge B | User Guide - Page 5
    Contents Change the Background Picture 45 Screen Savers...45 Enable the Screen Saver 45 Set the Screen Saver Wait Time 45 Enable Screen Saver Slide Show 46 Make the Screen Saver a Blank Screen 46 Create a Screen Saver Passcode 46 Display the Time and Date on the Screen Saver 47 Disable the
  • Plantronics Poly Edge B | User Guide - Page 6
    Poly Edge B20 • Poly Edge B30 Audience, Purpose, and Required Skills This guide is intended for beginning users, as well as intermediate and advanced users who . • The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials,
  • Plantronics Poly Edge B | User Guide - Page 7
    support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems and devices you use every day. • The Poly Services help your business succeed and get the most out of your
  • Plantronics Poly Edge B | User Guide - Page 8
    enabled or may operate differently on your device. Additionally, the examples and graphics in this guide may not directly reflect available options or what your device screen displays. Overview of Phone phone's Poly Edge B Series IP Phones Quick Start Guide at the Poly Online Support Center. 7
  • Plantronics Poly Edge B | User Guide - Page 9
    Getting Started with Poly Edge B Series IP Phones Poly Edge B Series Hardware The following figure displays the hardware features on Poly Edge B10, B20, and B30 IP phones. The table lists each feature numbered in the figure. Figure 1: Poly Edge B Series Hardware Poly Edge B Series Hardware Feature
  • Plantronics Poly Edge B | User Guide - Page 10
    Getting Started with Poly Edge B Series IP Phones Reference Number 5 6 7 8 9 10 11 12 13 14 15 Feature Page key Softkeys Home key Navigation keys / Select key Headset key Speakerphone key Mute key Dialpad Volume keys Transfer key Hold key Feature Description Enables you to navigate between
  • Plantronics Poly Edge B | User Guide - Page 11
    the Call Appearance function to any VLK. The VLK becomes a call key that supports a single call. To make or receive calls, you must have at least a preassigned function. Under some circumstances, the system administrator or service provider may lock a function assigned to a programmable feature key
  • Plantronics Poly Edge B | User Guide - Page 12
    and account user name, which is usually the same as the account number or extension). This function must be bound to the specific voice service that it monitors. Speed Dial Idle: no calls Do Not Disturb Off On Do Not Ring Off On Block Anonymous Callers Off On Shows the
  • Plantronics Poly Edge B | User Guide - Page 13
    with respect to the underlying Call Center. The Call Center isn't aware of calls the agent makes or receives with other voice services installed on the phone. Enter a disposition code for the last customer call. This function must be bound to a specific voice service that supports this feature. 12
  • Plantronics Poly Edge B | User Guide - Page 14
    the display stack. The call must be in a transferable state, such as the Holding or Connected state. This function cannot be bound to a specific voice service. Invoke the blind call transfer function on the currently highlighted call on the screen when the Current Calls function is at the top of the
  • Plantronics Poly Edge B | User Guide - Page 15
    Phones Advice of Charges (AOC) Some softswitch platforms (such as BroadSoft) support advice of charges (AOC) during a call. When this feature is Transfer Call failed due to various reasons, such End as invalid number, service not available, or the called party is busy. No call. None Steady green
  • Plantronics Poly Edge B | User Guide - Page 16
    enter text. An example is Enter Admin Password. A text icon at the lower right bottom indicates the current input mode. The phone supports four input modes: • abc: Alphanumeric input with no assumption about capitalization. • Abc: Alphanumeric input with the assumption that the first character of
  • Plantronics Poly Edge B | User Guide - Page 17
    connect to the network and to communicate with other devices or cloud-based services. Procedure 1. Select Home . 2. Do one of the following: • when features are enabled. Electronic hookswtich If you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset
  • Plantronics Poly Edge B | User Guide - Page 18
    Getting Started with Poly Edge B Series IP Phones Users with Limited Mobility Poly phones include features that enable users with limited mobility to use the phone. The following table lists the accessibility features for users with limited mobility. Accessibility Features for Users with Limited
  • Plantronics Poly Edge B | User Guide - Page 19
    username and password are both user. Log In to a Phone as a Guest If enabled, log in to another phone as a guest until you log out manually or via a server-triggered log out. The guest login feature is also known as a hoteling or hot desk feature on some call servers. Procedure 1. Press
  • Plantronics Poly Edge B | User Guide - Page 20
    Audio Calls Topics: • Placing Calls • Answering Calls • Holding and Resuming Calls • End a Call • Ignoring or Rejecting Incoming Calls • Transferring Calls • Call Park and Call Pickup • Call Forwarding • Conference Calls Poly Edge B Series IP phones enable you to place and answer SIP calls, ignore
  • Plantronics Poly Edge B | User Guide - Page 21
    Audio Calls This connects the call using the default voice service. Place a Call Using a Speed Dial Key Place calls to a specific number using the speed dial feature key. Assign numbers and contacts to the speed dial
  • Plantronics Poly Edge B | User Guide - Page 22
    Audio Calls Answering Calls When you receive an incoming call, you can choose to answer the call in various ways, including answering calls automatically and answering a call while you're already in a call. Answer an Incoming Call When you receive an incoming call, the phone rings and the Call
  • Plantronics Poly Edge B | User Guide - Page 23
    all calls for a brief period of time. Reject an Incoming Call When you receive an incoming call, the phone rings and the Call screen displays. Manually ignore or reject the incoming call. Procedure » Press the Reject softkey. Rejecting Calls with Do Not Disturb Do Not Disturb (DND) enables you to
  • Plantronics Poly Edge B | User Guide - Page 24
    and confirm your selection. Reject Calls with Do Not Disturb Do Not Disturb (DND) is available on most screens as a softkey. Use it to manually reject all incoming calls. Procedure » Press the Do Not Disturb softkey. Disable Do Not Disturb If you disable Do Not Disturb, incoming calls ring normally
  • Plantronics Poly Edge B | User Guide - Page 25
    a call park slot: Use the phone extension of the phone parking the call as the unique call park slot ID. Call Forwarding The phones support three styles of call forwarding: • Call Forward Unconditional: Forward all incoming calls. • Call Forward On Busy: Forward incoming calls when the phone is busy
  • Plantronics Poly Edge B | User Guide - Page 26
    call forward option to Enabled. b. Enter the call forward number in the Destination Number field. c. Press Enter to cycle through the list of voice services. 5. Select Home to exit Preferences and confirm your selection. Forward Calls When the Phone Is Busy Set up the phone to forward calls when the
  • Plantronics Poly Edge B | User Guide - Page 27
    Audio Calls Manually Forward an Incoming Call Forward an incoming call directly to a contact conference, or split your conference into individual calls. Start a Conference Call The phone supports five-way conferencing using local bridging. All connected parties are available after you start the
  • Plantronics Poly Edge B | User Guide - Page 28
    Line Appearance • Busy Lamp Field (BLF) All Poly Edge B Series IP phones support multiple shared lines. Your administrator can customize your phone to enable multiple shared lines. Shared Line Appearance A shared line is a service account or extension installed on a group of phones. Each call on
  • Plantronics Poly Edge B | User Guide - Page 29
    SCA. Protocol error. None. Slow blinking green Busy Lamp Field (BLF) Busy Lamp Field (BLF) is a feature that lets you monitor calls. When the BLF service is available, you can assign the BLF function to a feature key. The phone treats a BLF feature key-press as a speed dial to call the monitored
  • Plantronics Poly Edge B | User Guide - Page 30
    Icon BLF Event Offline Description The monitored extension is offline. Available Operation None. Shared Lines LED Pattern Off 29
  • Plantronics Poly Edge B | User Guide - Page 31
    Topics: • Managing Contacts • Customize the Phone Book Display • Contact Groups • Call History • Network Directories • Using Speed Dial • Buddy Lists Your phone supports a local phone book and lists of outgoing and incoming call history. The Contacts screen provides three tabs to manage and access
  • Plantronics Poly Edge B | User Guide - Page 32
    Call Lists and Directories Add a Contact After you add a contact to your phone book, choose how much information you want to enter for it. Important: Don't use braces ({}) in onscreen names. Braces are special characters reserved for use in digit maps. Procedure 1. Go to Contacts > Phone Book. 2.
  • Plantronics Poly Edge B | User Guide - Page 33
    Call Lists and Directories Delete All Contacts Delete all contacts from the phone book. Procedure 1. Go to Contacts > Phone Book. 2. Move the cursor out of the search bar and onto any contact. 3. Press the More softkey and select Remove All. 4. Press the OK softkey to delete all contacts. Add
  • Plantronics Poly Edge B | User Guide - Page 34
    Call Lists and Directories 4. Press the Save softkey. Delete a Group Delete a group from the Groups tab. Procedure 1. Go to Contacts > Group. 2. Select a group, then press the Remove softkey. Add a Contact to a Group Add a contact to one or more of the groups on the Groups tab. You must select the
  • Plantronics Poly Edge B | User Guide - Page 35
    Call Lists and Directories View the Call Listing Details While you are in a call history list, view additional information about each call. Procedure » Highlight an entry and press Enter . The following softkeys display: • Notes: Adds a custom note to the call listing. • Star: Marks the call with a
  • Plantronics Poly Edge B | User Guide - Page 36
    softkey. Network Directories A network directory refers to a directory service offered by a service provider or your company. All the contacts in a network name or number using the dialpad. Refresh Network Directories Manually refresh your network directories after launching the Network Directories
  • Plantronics Poly Edge B | User Guide - Page 37
    Call Lists and Directories Procedure 1. Press and hold down the feature key until the Speed Dial menu displays. 2. Go to the Name field. 3. Press the Edit softkey. 4. Enter the name you want for this speed dial key, then press the Save softkey. 5. Repeat steps 2 and 3 with the Destination Number
  • Plantronics Poly Edge B | User Guide - Page 38
    Clear softkey. Buddy Lists A buddy list is a contact list with presence information. Your phone supports buddy lists and provides the option for a BroadSoft buddy list. You and your buddies must use the same service to see each other. Consult your phone administrator to check whether the buddy list
  • Plantronics Poly Edge B | User Guide - Page 39
    a group • Remove contact from a group • Tag or untag a contact as a favorite • Accept presence subscriptions (invitations) from other users The phone doesn't support any of these operations from the phone's local interface. Perform these operations from a web browser and log in with the same account
  • Plantronics Poly Edge B | User Guide - Page 40
    Paging and Broadcasting Messages Topics: • Send a Group Page • Disconnect from a Group Page • Enable Auto-Answer Paging • Disable Auto-Answer Paging • Join a Page Group • Leave a Page Group If enabled by your administrator, group paging enables you to send pages-one-way audio announcements-to
  • Plantronics Poly Edge B | User Guide - Page 41
    Paging and Broadcasting Messages Enable Auto-Answer Paging Enable your phone to answer pages automatically. Procedure 1. Go to Preferences > Auto Answer Page. 2. Do one of the following: • Press Enter . • Press the Enable softkey. 3. Select Home to exit Preferences and confirm your selection.
  • Plantronics Poly Edge B | User Guide - Page 42
    Paging and Broadcasting Messages 2. Do one of the following: • Press Enter . • Press the Disable softkey. 3. Select Home to exit Preferences and confirm your selection. 41
  • Plantronics Poly Edge B | User Guide - Page 43
    Poly Edge B Series IP Phone Settings Topics: • Set the Phone Language • Disable Call Waiting • Time and Date Display • Backlight Intensity and Timeout • Change the Background Picture • Screen Savers • Changing Audio Settings • Dialing Autocomplete • Enable Automatic Home Page • Select the Display
  • Plantronics Poly Edge B | User Guide - Page 44
    you can change the format of the time and the date. Change the Time Format Change the appearance of the time display. The phone supports both 12- and 24-hour formats. Procedure 1. Select Home . 2. Go to Preferences > Time Format. 3. Press Enter to cycle through the available options. 4. Select Home
  • Plantronics Poly Edge B | User Guide - Page 45
    Poly Edge B Series IP Phone Settings Backlight Intensity and Timeout The backlight automatically turns on with any phone activity. By setting Dim Screen, determine how long the phone is idle before the backlight dims to its idle intensity. By default, the backlight dims after the phone is idle for
  • Plantronics Poly Edge B | User Guide - Page 46
    Poly Edge B Series IP Phone Settings 4. Select Home to exit Preferences and confirm your selection. Change the Background Picture Change the background picture that appears on the phone display. Before you set a photo on your USB flash drive as the background picture, make sure that the photo is
  • Plantronics Poly Edge B | User Guide - Page 47
    Poly Edge B Series IP Phone Settings 3. Press the Edit softkey. 4. Using the dialpad, enter the number of seconds the phone is idle before the screen saver activates. 5. Press the Save softkey. 6. Select Home to exit Preferences and confirm your selection. Enable Screen Saver Slide Show Set your
  • Plantronics Poly Edge B | User Guide - Page 48
    Poly Edge B Series IP Phone Settings Display the Time and Date on the Screen Saver Set up the phone to overlay graphics containing the running time and date when the screen saver activates. Procedure 1. Select Home . 2. Go to Preferences > Screen Saver Show Custom Contents. 3. Press the Enable
  • Plantronics Poly Edge B | User Guide - Page 49
    Poly Edge B Series IP Phone Settings 3. Select a contact and go to the Ringtone field. 4. Press the Edit softkey. 5. Use the up and down directional keys to browse the available ringtones loaded in the phone. 6. Optional: Press the Play softkey to sample a highlighted ringtone. 7. Highlight the
  • Plantronics Poly Edge B | User Guide - Page 50
    Poly Edge B Series IP Phone Settings 3. Select Home to exit Preferences and confirm your selection. Enable Acoustic Fence Enable Acoustic Fence to suppress background noise while you are on a call, which enhances audio quality for call participants. Note: If you disable AEC for RJ9 headsets,
  • Plantronics Poly Edge B | User Guide - Page 51
    Poly Edge B Series IP Phone Settings Disable Dialing Autocomplete When you disable dialing autocomplete, the phone doesn't show a list of numbers that partially match the entered digits. Procedure 1. Select Home . 2. Go to Preferences > Enhanced Dialer. 3. Press the Disable softkey. 4. Select Home
  • Plantronics Poly Edge B | User Guide - Page 52
    Poly Edge B Series IP Phone Settings Pack Calls On Display When you enable Pack Calls On Display, the call information windows for multiple calls display in their entirety, making full use of the screen. Pack Calls on Display is enabled by default. Enable Pack Calls On Display Enable Pack Calls On
  • Plantronics Poly Edge B | User Guide - Page 53
    to toggle the preferred audio device. 4. Select Home to exit Preferences and confirm your selection. Electronic Hookswitch When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls by using the controls on your headset. Enable Electronic Hookswitch Enable
  • Plantronics Poly Edge B | User Guide - Page 54
    softkey. 4. Select Home to exit Preferences and confirm your selection. Disable Electronic Hookswitch Disable electronic hook switch (EHS) support for supported DHSG wireless headsets. Procedure 1. Select Home . 2. Go to Preferences > Electronic Hook Switch. 3. Press the Disable softkey. 4. Select
  • Plantronics Poly Edge B | User Guide - Page 55
    Phone • Product Information • Factory Reset the Phone • Updating the Phone Firmware When the phone isn't operating properly, you can investigate or troubleshoot issues along with other tasks your administrator may ask you to perform. Clear Downloaded Temporary Data Clearing the data cache removes
  • Plantronics Poly Edge B | User Guide - Page 56
    Maintaining Poly Edge B Series IP Phones Product Information Model OBi number MAC Address Serial Number Part Number Software Version Hardware Version Customization Status Up Time Example Values Poly Edge B10 723 475 355 9CADEFB00012 88M08NAZZZZj 3111-49800-001 1.0.0 (Build 1058) 1.0 Generic 2 Days
  • Plantronics Poly Edge B | User Guide - Page 57
    Maintaining Poly Edge B Series IP Phones Update Firmware Using the System Web Interface Update your phone's firmware using the system web interface. Ask your administrator to enable the background update feature so that you can update the phone with a local file. Procedure 1. Download the firmware
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USER GUIDE
PVOS Lite 1.0.0 | October 2021 |
3725-49315-001A
Poly Edge B Series IP Phones
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.