Plantronics VOYAGER 855 User Guide - Page 18
Troubleshooting
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EN ENGLISH Troubleshooting Problem Solution My headset does not work with my phone. Ensure that the headset is fully charged. Make sure headset is paired with the phone you are trying to use. Headset was not in discovery mode when mobile phone menu selections were made. See "Pairing" on page 6. Incorrect menu selections were made on your mobile phone. See "Pairing" on page 6. My phone did not Turn both your phone and headset off and on, and then repeat locate the headset. the pairing process on page 6. I could not enter my Turn both your phone and headset off and on, and then repeat passkey. the pairing process on page 6. I cannot hear caller/ dial tone. The headset is not turned on. Press the call control button for approximately 2 seconds until you hear a tone or see the indicator glow blue. Your headset is out of range. Move the headset closer to the phone or Bluetooth device. See "Range" on page 15. Your headset battery is drained. Charge your battery using the AC charger. See "Charging" on page 5. The listening volume is too low. Press the volume up button to increase the sound you hear in the headset. Make sure the ear bud fits properly. See "Custom Fit" on page 9. Audio quality is poor. Make sure that you have a proper seal on the ear bud. See "Custom Fit" on page 9. I cannot hear music. For stereo listening, your Bluetooth device must support the Bluetooth Advanced Audio Distribution Profile (A2DP) profile. The A2DP profile defines how Bluetooth devices stream stereo quality audio from one device to another. For example, music streamed from a mobile phone to a wireless headset. Callers cannot hear me. Mute is turned on. Press the mute button. Your headset is out of range. Move the headset closer to the phone or Bluetooth device. See "Range" on page 15. The ear buds do not fit my ear. Try a different size ear bud. See "Custom Fit" on page 9. Remove the ear bud from your headset and then wash the ear bud in warm soapy water. When the ear bud is completely dry, put it back on your headset. My headset falls out Use the ear loop stabiliser for increased lateral support. See "Use of my ear. the optional ear loop stabiliser" on page 11. Try a different size ear bud. For a proper fit, the ear bud should create a seal. When the ear bud fits properly, you should feel a slight amount of resistance when you remove the headset from your ear. See page 9 for instructions on choosing an ear bud. My ear bud needs to Remove the ear bud from the headset and wash it in warm soapy be cleaned. water and rinse thoroughly. When the ear bud is completely dry, put it back on your headset. 18 Plantronics Voyager 855