ProForm Restoration 600 Canadian English Manual - Page 15
Trouble, Shooting
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TROUBLE-SHOOTING Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-888-936-4266, Monday-Thursday, 8:00 am-6:30 pm; Friday, 8:00 am-6:00 pm EST (excluding holidays). 1. SYMPTOM: THE SPA WILL NOT OPERATE a. Check the power cord. The power cord must be plugged into a grounded outlet (see PLUGGING IN THE RESTORATION 600 on page 10). b. Check to see if the GFCI breaker is tripped, or was not turned on. Reset the GFCI breaker. 2. SYMPTOM: THE CIRCUIT BREAKER OR GFCI BREAKER TRIPS WHILE THE SPA IS OPERATING a. Reset the circuit breaker. If the circuit breaker trips again, contact a qualified electrician for service. with the spa cover. The spa cover must be tight. Set the air control to low. The water will heat at a rate of 1.7°F an hour. If you are using the spa indoors, and the room temperature is maintained at 70°F, it will take approximately 20 to 28 hours for the water to reach the set temperature. b. If you are using the RESTORATION 600 outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time. Air Temperature 70°F + 50°F-70°F 30°F-50°F Heating Time 20 to 28 hours 1 to 2 days 2 to 3 days 3. SYMPTOM: THE PUMP HUMS a. The filter may be dirty or damaged. Remove the filter housing from the spa jet unit and clean or replace the filter. b. If the water still has not heated after three days, contact our customer service department. 7. SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER b. The pump may have a foreign object stuck in the impeller. Contact our customer service department. c. The pump may have a loose wire connection. Contact our customer service department. a. Check to see if the filter is in place. Clean the filter if it is dirty. b. Check the chemical balance of the water. If the pH is incorrect, the sanitizing agents will not function properly. 4. SYMPTOM: THE PUMP HUMS BUT DOES NOT ROTATE 8. SYMPTOM: THE WATER PULSATES OR THERE IS MINIMUM WATER FLOW a. The pump may be jammed. Contact our customer service department. 5. SYMPTOM: THE PUMP IS NOISY WHILE OPERATING a. There may be debris in the pump. Contact our customer service department. b. The pump may have a bad bearing. Contact our customer service department. 6. SYMPTOM: THE WATER DOES NOT HEAT a. The heater is attached to the pump in the spa jet unit. If the pump is operating, the water should heat. Cover the RESTORATION 600 a. Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered. b. This problem is caused by excess air in the pump circulation system. Check to see if the primer cap is fully tightened. Prime the pump again and fully tighten the primer cap (see PRIMING THE SPA JET UNIT on page 10). 9. SYMPTOM: THE SPA JET UNIT CAVITATES DURING USE a. Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered. 15