RCA DVR40 User Guide - Page 128
Contacting Customer Care
UPC - 034909370261
View all RCA DVR40 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 128 highlights
Chapter 8 118 Troubleshooting Contacting Customer Care For questions about your RCA DVR After checking the Troubleshooting chapter of this guide, you can call RCA Customer Support at 580-634-0151 if you need help: • Connecting your Receiver to your TV and other A/V equipment. • With Guided Setup or daily phone calls that are failing. • With a Receiver that does not function properly even after restarting it. • With other questions regarding the DVR or remote control. For questions about your DIRECTV® programming or DVR service After checking troubleshooting, call DIRECTV Customer Care at 1-800-DIRECTV (1-800-347-3288) if you need help: • Activating or using a feature of the DIRECTV® programming or DVR service. • Understanding an on-screen message regarding your service. • When you call either RCA or DIRECTV, you will need the 12 digit number on your DIRECTV access card and the make, model, serial number, and 12 digit Receiver ID number of your DVR, found on a label on the back of the DVR and on the System Information screen. (Press the DIRECTV button, then select "Messages & Setup" then "System Information.") Websites You will find all of the most up to date information about DIRECTV's products and services at the DIRECTV website, DIRECTV.com. The RCA website at RCA.com has links to a wide variety of products and information.