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Ricoh MP 5055 User Guide - Page 201

When the Remote Fax Function Cannot Be Used

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Messages Displayed When You Use the Facsimile Function Message "Check whether there are any network problems." [16-00] Cause • An IP address has not been registered for the main machine. • A network is not connected properly. Solution • Check that the correct IP address is specified for the machine in [System Settings]. For details about the IP address of the main machine, contact your administrator. • For details about network problems, contact your administrator. • Settings that can be confirmed in System Settings or Fax Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web Image Monitor, see Web Image Monitor Help. • If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, prompting you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax. • If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then [Check Status] no longer lights up. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter. When the Remote Fax Function Cannot Be Used Message Cause "Authentication with remote machine failed. Check remote machine's auth. settings." User authentication on the main machine has failed. "Authentication with remote machine failed. Check remote machine's auth. settings." User Code Authentication is set on the device connected via the remote fax function. Solution For details about user authentication, see "Configuring User Authentication", Security Guide. The remote fax function does not support User Code Authentication. Disable the User Code Authentication on the main machine. 199

Section	Page
MP 2555/3055/3555/4055/5055/6055 series Operating Instructions <User Guide>	1
TABLE OF CONTENTS	3
How to Read the Manuals	9
Symbols Used in the Manuals	9
Model-Specific Information	10
Names of Major Features	11
1. What You Can Do with This Machine	13
Searching by What You Want to Do	13
Reducing my Costs	13
Using Scanned Files on the Computer	14
Registering Destinations	15
Operating the Machine More Effectively	16
What You Can Do with This Machine	17
Customizing the [Home] Screen	17
Making Copies Using Various Functions	18
Printing Data Using Various Functions	19
Utilizing Stored Document	19
Sending and Receiving Faxes without Paper	20
Sending and Receiving Faxes via the Internet	22
Sending and Receiving Faxes by Using the Machine without Fax Unit Installed	23
Using the Facsimile and the Scanner in a Network Environment	24
Embedding Text Information in Scanned Files	24
Preventing Information Leakage (Security Functions)	25
Centrally Controlling Scan Conditions and Distribution	26
Monitoring and Setting the Machine Using a Computer	26
Preventing Unauthorized Copying	27
Using the Application Site	28
2. Getting Started	31
Guide to Names and Functions of Components	31
Guide to Components(mainly Europe)	31
Guide to Components(mainly Asia)	34
Guide to Components(mainly North America)	37
Guide to Functions of the Machine's Options	41
Guide to Functions of the Machine's External Options	41
External options for Type 1, 2, and 3 (mainly Europe)	41
External options for Type 1, 2, and 3 (mainly Asia)	43
External options for Type 1, 2, and 3 (mainly North America)	45
External options for Type 4 and 5 (mainly Europe)	47
External options for Type 4 and 5 (mainly Asia)	49
External options for Type 4 and 5 (mainly North America)	51
External options for Type 6 (mainly Europe and Asia)	53
External options for Type 6 (mainly North America)	55
Guide to the Names and Functions of the Machine's Control Panel	58
Changing the Display Language	59
How to Use the [Home] Screen	60
Possible Operations on the Standard Application Screen	62
Adding Icons to the [Home] Screen	64
Adding shortcuts to the [Home] screen	64
Adding shortcuts to bookmarks on the [Home] screen	64
Adding shortcuts to programs to the [Home] screen	65
Adding widgets to the [Home] screen	65
How to Use Each Application	66
[Copy] Screen	67
[Fax] Screen	69
[Settings] screen	71
[Scanner] Screen	74
[Send Settings] screen	76
Registering Functions in a Program	80
Turning On/Off the Power	83
Turning On the Main Power	83
Turning Off the Main Power	83
Logging In the Machine	85
When the Authentication Screen is Displayed	85
User Code Authentication Using the Control Panel	85
Logging In Using the Control Panel	85
Logging Out Using the Control Panel	86
Placing Originals	88
Placing Originals on the Exposure Glass (mainly Europe)	88
Placing Originals on the Exposure Glass (mainly Asia)	88
Placing Originals on the Exposure Glass (mainly North America)	89
Placing Originals in the Auto Document Feeder	90
3. Copy	93
Basic Procedure	93
Auto Reduce / Enlarge	94
Duplex Copying	96
Specifying the Original and Copy Orientation	97
Combined Copying	99
One-Sided Combine	100
Two-Sided Combine	101
Copying onto Custom Size Paper	103
Copying onto Envelopes	104
Sort	106
Changing the Number of Sets	107
Storing Data in the Document Server	108
4. Fax	109
Basic Procedure for Transmissions (Memory Transmission)	109
Registering a Fax Destination	109
Deleting a Fax Destination	111
Transmitting while Checking Connection to Destination (Immediate Transmission)	112
Canceling a Transmission	113
Canceling a Transmission Before the Original Is Scanned	113
Canceling a Transmission While the Original Is Being Scanned	113
Canceling a Transmission After the Original Is Scanned	113
Storing a Document	115
Sending Stored Documents	116
Printing the Journal Manually	118
5. Print	119
Quick Install	119
Displaying the Printer Driver Properties	120
Standard Printing	121
When Using the PCL 6 Printer Driver	121
Printing on Both Sides of Sheets	122
When Using the PCL 6 Printer Driver	122
Types of Two-sided Printing	122
Combining Multiple Pages into Single Page	123
When Using the PCL 6 Printer Driver	123
Types of Combine Printing	123
Printing on Envelopes	125
Configuring Envelope Settings Using the Control Panel	125
Printing on Envelopes Using the Printer Driver	125
When using the PCL 6 printer driver	125
Saving and Printing Using the Document Server	126
Storing Documents in Document Server	126
Managing Documents Stored in Document Server	127
Using the Quick Print Release Function	128
Using the Print/Scan(Memory Storage Device) Function	130
6. Scan	133
Basic Procedure When Using Scan to Folder	133
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information	133
Step 1: Confirming the user name and computer name	133
Step 2: Creating a shared folder on a computer running Microsoft Windows	134
Step 3: Specifying access privileges for the created shared folder	135
Registering an SMB Folder	135
Locating the SMB folder manually	137
Locating the SMB folder using Browse Network	138
Deleting an SMB Registered Folder	138
Entering the Path to the Destination Manually	139
Basic Procedure for Sending Scan Files by E-mail	140
Registering an E-mail Destination	140
Deleting an E-mail Destination	142
Entering an E-mail Address Manually	142
Basic Procedure for Storing Scan Files	143
Checking a Stored File Selected from the List	144
Specifying the File Type	145
Specifying Scan Settings	146
7. Document Server	147
Storing Data	147
Printing Stored Documents	149
8. Web Image Monitor	151
Displaying Top Page	151
9. Adding Paper and Toner	153
Loading Paper	153
Precautions for Loading Paper	153
Loading Paper into Paper Trays	153
Loading Paper into the Bypass Tray	154
Printing from the Bypass Tray Using the Printer Function	156
Specifying regular sizes using the control panel	156
Specifying a custom size paper using the control panel	157
Specifying thick paper, thin paper, or OHP transparencies for paper type using the control panel	158
Loading Paper into Tray 3 (LCT)	159
Loading Paper into the Large Capacity Tray (LCT)	160
Loading Orientation-fixed Paper or Two-sided Paper	161
Recommended Paper	165
Recommended Paper Sizes and Types	165
Thick paper	172
Envelopes	173
Adding Toner	177
Sending Faxes or Scanned Documents When Toner Has Run Out	179
Disposing of Used Toner	179
10. Troubleshooting	181
When a Status Icon Is Displayed	181
When the Indicator Lamp for [Check Status] Is Lit or Flashing	182
When the Machine Makes a Beeping Sound	184
When You Have Problems Operating the Machine	185
When Multiple Functions Cannot Be Executed Simultaneously	189
Messages Displayed When You Use the Copy/Document Server Function	190
Messages Displayed When You Use the Facsimile Function	194
When Network Setting Problems Occur	195
When the Remote Fax Function Cannot Be Used	201
Messages Displayed When You Use the Printer Function	204
Messages Displayed on the Control Panel When You Use the Printer Function	204
When using direct print from a memory storage device	206
Messages Printed on the Error Logs or Reports When You Use the Printer Function	207
When print jobs are canceled	207
When there is a problem with the print settings	209
When documents cannot be stored in the Document Server	211
When there is not enough free hard disk space	212
When there is not enough memory	213
When there is a problem with a parameter	213
When the user lacks privileges to perform an operation	214
When a user cannot be registered	214
When other errors occur	215
Messages Displayed When You Use the Scanner Function	218
Messages Displayed on the Control Panel When You Use the Scanner Function	218
When documents cannot be scanned properly	221
When documents cannot be scanned because the memory is full	223
When data transmission fails	224
When data cannot be sent because a currently used file is selected	225
When data cannot be sent because there are too many documents or pages	225
When the WSD scanner function cannot be used	226
When documents cannot be stored on a memory storage device	227
Messages Displayed on the Client Computer	228
When there is a problem connecting to the scanner	232
When Other Messages Appear	235
When There Is a Problem Scanning or Storing Originals	236
When the Address Book Is Updated	237
When Data Cannot Be Sent Due to a Problem with the Destination	238
When the Machine Cannot Be Operated Due to a Problem with the User Certificate	239
When Problems Occur While Logging In	240
When the User Lacks Privileges to Perform an Operation	241
When the LDAP Server Cannot Be Used	241
11. Information for This Machine	243
Information on Environmental Regulations	243
ENERGY STAR Program	243
Energy Saving Functions	243
User Information on Electrical and Electronic Equipment (mainly Europe)	246
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	246
All Other Users	246
For Turkey only	246
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)	247
Environmental Advice for Users (mainly Europe)	247
Users in the EU, Switzerland and Norway	247
Notes to users in the state of California (Notes to Users in USA) (mainly North America)	248

Match case Limit results 1 per page

Message

Cause

Solution

"Check whether there are

any network problems."

[16-00]

•

An IP address has not

been registered for the

main machine.

•

A network is not

connected properly.

•

Check that the correct IP address

is specified for the machine in

[System Settings]. For details

about the IP address of the main

machine, contact your

administrator.

•

For details about network

problems, contact your

administrator.

•

Settings that can be confirmed in System Settings or Fax Features on the control panel can also be

confirmed from Web Image Monitor. For details about how to confirm the settings from Web

Image Monitor, see Web Image Monitor Help.

•

If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen,

prompting you to add paper. If there is paper left in the other trays, you can receive documents as

usual, even if the message appears on the screen. You can turn this function on or off with

"Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.

•

If "Check whether there are any network problems." appears, the machine is not correctly

connected to the network or the settings of the machine are not correct. If you do not need to

connect to a network, you can specify the setting so this message is not displayed, and then [Check

Status] no longer lights up. For details about how to do this, see "Parameter Settings", Fax. If you

reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User

Parameter.

When the Remote Fax Function Cannot Be Used

Message

Cause

Solution

"Authentication with remote

machine failed. Check

remote machine's auth.

settings."

User authentication on the

main machine has failed.

For details about user authentication,

see "Configuring User Authentication",

Security Guide.

"Authentication with remote

machine failed. Check

remote machine's auth.

settings."

User Code Authentication is

set on the device connected

via the remote fax function.

The remote fax function does not

support User Code Authentication.

Disable the User Code Authentication

on the main machine.

Messages Displayed When You Use the Facsimile Function

199