Ricoh MP 5055 Users Guide

Ricoh MP 5055 Manual

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Ricoh MP 5055 manual content summary:

  • Ricoh MP 5055 | Users Guide - Page 1
    Operating Instructions User's Guide
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    Support...3 How to Read This Manual...5 Symbols...5 Disclaimer...5 Notes...5 Terminology...6 Trademarks...7 2. Using the Client Tool to Receive Support Starting the Client Tool...9 Remote Support Dialog Box...21 Settings Dialog Box...22 Connecting via a Proxy Server...23 User Authentication for the Proxy Server
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    2
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    services, contact your dealer or distributor. RemoteConnect Support is connects the client tool and operator tool. The RemoteConnect Support client tool allows a user to receive support by talking with an operator on the telephone while following the operator's onscreen instructions, so problems
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    1. Introduction RemoteConnect Support Relay server Client tool Real-time Screen-sharing Remote Device Operation Operator tool User Operator DUN040 • For details about the machine settings, see the manual provided with the machine. • For details about Web Image Monitor, see Web Image Monitor
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    How to Read This Manual How to Read This Manual Symbols This manual uses the following symbols: Indicates a situation that may result in property damage or malfunction if instructions are not followed. Be sure to read the instructions. Indicates supplementary relevant information. [ ] Indicates the
  • Ricoh MP 5055 | Users Guide - Page 8
    the user remotely. Operator tool Software necessary for an operator to provide remote support. Client tool Software necessary for a user to receive remote support. Device This refers to a printer or MFP on the network. Command prompt A function to command a computer and carry out various processing
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    Trademarks Trademarks Firefox® is a registered trademark of the Mozilla Foundation. Internet Explorer is a registered trademark of Microsoft Corporation in the United States and/or other countries. Other product names used herein are for identification purposes only and might be trademarks of their
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    1. Introduction 8
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    Settings • Settings • The following device functions do not work while Remote Support Service is provided: • Energy-saving function • System Auto Reset Timer • While Remote Support Service is provided, RemoteConnect Support is disconnected when: • The power of the device power is switched off
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    the software license agreement, tap [Accept]. DUN003 "Connecting..." is displayed. Wait for the process to finish. 3. A reception number is displayed. Tell the operator the number when required. When the operator performs the procedure for starting support using the operator tool, is displayed at
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    the user's device while providing Remote Support Service. If you will enter confidential information such as an ID or password or display a screen you do the support details. Operators using RemoteConnect Support can use the following functions to provide customer support and give instructions. •
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    2. Using the Client Tool to Receive Support Red Marker The operator provides support by drawing and writing on the screen of the device using red lines. When the operator uses the Red Marker function, the content written or
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    a remote operation is necessary. If this check box is not selected, remote operations will be performed without user confirmation for the rest of the support session. Send URL The operator starts the browser of the user's device. The Web page specified by the operator is displayed. Command Function
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    Using the Client Tool to Receive Support • The operator may use the Command function to enter a dedicated service mode to check or change the settings of the user's device. At this time, the screen of the user's device may turn black. Follow the instructions the operator provides via telephone and
  • Ricoh MP 5055 | Users Guide - Page 17
    Exiting the Client Tool To stop remote support, use the following procedure to exit the client tool. 1. Tap that is displayed at the top right of the screen. Exiting the Client Tool DUN041 2. Tap [Exit]. DUN018 3. Tap [Yes]. DUN019 The Operation record list is displayed. 15
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    2. Using the Client Tool to Receive Support 4. Tap [Exit]. DUN020 16
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    time a remote operation is necessary. If this check box is not selected, remote operations will be performed without user confirmation for the rest of the support session. 17
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    2. Using the Client Tool to Receive Support Checking Client Tool Information On the information screen, for at least 5 seconds. DUN001 The software license agreement is displayed. While Remote Support Service is provided, tap that is displayed at the top right of the screen. The software license
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    3. Tap [Information]. Checking Client Tool Information DUN027 The Information screen is displayed. Information Screen • For details about how to display the Information screen, see page 18 "Displaying the Information Screen". Menu Software License Open Source Licenses Settings Description
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    2. Using the Client Tool to Receive Support Version Menu Description Displays the version information of the client tool. 20
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    Client Tool Settings Changing Client Tool Settings Displaying the Settings Dialog Box Open the Settings dialog box, and then check the proxy connection settings of the client tool. Change them when necessary. 1. Open the Information screen. • For details about how to display the Information screen
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    the Settings Dialog Box". Menu Proxy Proxy Host Proxy Port Cancel OK Description Specify how to configure proxy connections. • If [Auto] is selected, the settings of the device are used. • If [Manual] is selected, the settings of the proxy host and the proxy port in the Settings dialog box are
  • Ricoh MP 5055 | Users Guide - Page 25
    via a Proxy Server The client tool connects to an operator via a proxy server after the proxy server is configured. 1. Open the Settings dialog box. • For details about how to display the Settings
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    2. Using the Client Tool to Receive Support User Authentication for the Proxy Server 1. Open the Settings agreement, tap [Accept]. DUN003 The User authentication dialog box is displayed. 4. Enter the username and password for the proxy server, and then tap [OK]. After a while, a reception number is
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    EN GB EN US EN AU D3ES-7520B © 2019, 2020
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Operating Instructions
User's Guide