Samsung CLX-4195 Cloud Print Agent Users Guide - Page 20

Common Problems

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Common Problems This section contains answers to common questions that you may have while using Samsung Cloud Agent. Condition Troubleshooting The uploaded file on the Samsung Cloud is Check if the license status is valid. (See "Checking Licenses Manually" on page 14) not printing. License status is displayed as disconnected. Check your network connection. • The product must be able to connect to the Samsung Cloud server. - The product must be connected to the Internet. - DNS must be set in the product. - If the network is using a proxy, SyncThru™ Web Service > Setting > Network Setting > Proxy must be configured in the proxy. Restrictions in Scan to Cloud C9352, which is a low-specification model, does not support the Scan to Cloud function. 5. Troubleshooting 20

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5. Troubleshooting
Common Problems
This section contains answers to common questions that you may have while using
Samsung Cloud Agent
.
Condition
Troubleshooting
The uploaded file on the Samsung Cloud is
not printing.
Check if the license status is valid. (See "Checking Licenses Manually" on page 14)
License status is displayed as disconnected.
Check your network connection.
•
The product must be able to connect to the
Samsung Cloud
server.
-
The product must be connected to the Internet.
-
DNS must be set in the product.
-
If the network is using a proxy,
SyncThru™ Web Service
>
Setting
>
Network Setting
>
Proxy
must be
configured in the proxy.
Restrictions in Scan to Cloud
C9352, which is a low-specification model, does not support the Scan to Cloud function.