Samsung E800 User Guide - Page 105

We shall investigate all complaints made whether by or

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reference 2.4 We may Suspend the Services in whole or part at any time without notice if you do not comply with any of these terms and conditions or if any money owed by you to us, whether in relation to Services or not, remains unpaid. 2.5 We shall investigate all complaints made whether by or against you and reserve the right to Suspend the Services if a complaint has been made against you pending the results of investigation of the complaint. 3 pay as you go Vouchers 3.1 Free airtime given to the customer on initial registration of their new pay as you go phone (if any) shall be valid for 208 the periods set out in the Price Guide and/or Customer Literature current as at the date of Registration. 3.2 In the event that the cash value of airtime forming part of free airtime given to a Customer in accordance with 3.1 above is not used within the relevant validity period stated in Condition 3.1 such unused airtime will be forfeited. 3.3 Notwithstanding that you use all of a pay as you go Voucher or that the free airtime given to a Customer in accordance with 3.1 above expires your Phone will continue to be capable of receiving incoming calls for the periods set out in the Price Guide and/or Customer Literature current as at the date of expiry. 3.4 We will disconnect your phone if during the previous six months you have not Registered a new pay as you go reference Voucher or you have not made chargeable calls from your phone or received incoming calls on your phone. For the avoidance of doubt calls shall include but not be limited to voice calls, data calls and text messaging. On disconnection your mobile telephone number will be reassigned. On reconnection you will be assigned a new mobile telephone number. Any remaining credit on your pay as you go Voucher will be reinstated if you reconnect. You can reconnect your phone without having credit on your pay as you go Voucher. 3.5 No cash credits will be given for unused pay as you go Vouchers. Credit or Debit card payments are subject to our policy on acceptance in force from time to time. 4 our rights to terminate your service 4.1 We may Disconnect your phone and refuse to Reconnect it at any time in whole or in part immediately by notice in writing to you if: 4.1.1 you fail to comply with clause 2.4, 2.5, 5 and 6 of these terms and conditions provided that where such failure is capable of remedy you have not taken such remedial steps as we shall have required within 7 days of our giving you notice of such failure; or 4.1.2 for whatever reason we are unable to provide the Services. 209

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Voucher or you have not made chargeable calls from
your phone or received incoming calls on your phone.
For the avoidance of doubt calls shall include but not be
limited to voice calls, data calls and text messaging.
On disconnection your mobile telephone number will be
reassigned. On reconnection you will be assigned a new
mobile telephone number.
Any remaining credit on your pay as you go Voucher will
be reinstated if you reconnect. You can reconnect your
phone without having credit on your pay as you go
Voucher.
3.5
No cash credits will be given for unused pay as you go
Vouchers. Credit or Debit card payments are subject to
our policy on acceptance in force from time to time.
4
our rights to terminate your service
4.1
We may Disconnect your phone and refuse to Re-
connect it at any time in whole or in part immediately
by notice in writing to you if:
4.1.1
you fail to comply with clause 2.4, 2.5, 5 and 6 of
these terms and conditions provided that where
such failure is capable of remedy you have not
taken such remedial steps as we shall have
required within 7 days of our giving you notice
of such failure; or
4.1.2
for whatever reason we are unable to provide
the Services.
reference
209
2.4
We may Suspend the Services in whole or part at any
time without notice if you do not comply with any of
these terms and conditions or if any money owed by
you to us, whether in relation to Services or not,
remains unpaid.
2.5
We shall investigate all complaints made whether by or
against you and reserve the right to Suspend the
Services if a complaint has been made against you
pending the results of investigation of the complaint.
3
pay as you go Vouchers
3.1
Free airtime given to the customer on initial registration of
their new pay as you go phone (if any) shall be valid for
the periods set out in the Price Guide and/or Customer
Literature current as at the date of Registration.
3.2
In the event that the cash value of airtime forming part of
free airtime given to a Customer in accordance with 3.1
above is not used within the relevant validity period stated
in Condition 3.1 such unused airtime will be forfeited.
3.3
Notwithstanding that you use all of a pay as you go
Voucher or that the free airtime given to a Customer in
accordance with 3.1 above expires your Phone will
continue to be capable of receiving incoming calls for the
periods set out in the Price Guide and/or Customer
Literature current as at the date of expiry.
3.4
We will disconnect your phone if during the previous six
months you have not Registered a new pay as you go
reference
208