Samsung ME16K3000A User Manual - Page 5

Troubleshooting Check these solutions if you have a problem with your microwave: Problem Solution The display and/or the oven is not working. Make sure the plug is properly connected to a grounded outlet. If the wall outlet is controlled by a wall switch, make sure the wall switch is turned on. Remove the plug from the outlet, wait ten seconds, and plug it in again. Reset the circuit breaker or replace any blown fuses. Plug a different appliance into the outlet. If the other appliance doesn't work, call a qualified electrician to repair the wall outlet. Plug the oven into a different outlet. The display is working, but the power won't come on. Make sure the door is closed securely. Check if any packaging material or anything else is stuck in the door seal. Check if the door is damaged. Touch Cancel twice and enter all the cooking instructions again. Is the power going off before the set time has elapsed? If there was a power outage, the time indicator will display: 88:88. If no power outage occurred, remove the plug from the outlet, wait ten seconds, and plug it in again. Reset the clock and any cooking instructions. Reset the circuit breaker or replace any blown fuses. Cooks food too slowly. Make sure the oven has its own 20 amp circuit line. Operating another appliance on the same circuit can cause a voltage drop. If necessary, move the oven to its own circuit. Has sparks or arcing. Remove any metallic utensils, cookware, or metal ties. If using foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls. The turntable makes noise or becomes stuck. Clean the turntable, roller ring and oven floor. Make sure the turntable and roller ring are positioned correctly. Causes TV or radio interference. Vent Motor suction force is too weak. Operating noise is too loud. Cook top lamp is too dim. Difficult to replace Charcoal Filter. Turntable rotates improperly. This is similar to interference caused by other small appliances, such as hair dryers. Move your microwave (or appliance) away from appliances, such as your TV or radio. Set the vent mode to high. The Vent Fan will only operate in low speed mode while the microwave is working. The MWO makes noise during operation. This is normal. If you hear an abnormal sound continuously, please contact the Samsung Call Center (1-800-SAMSUNG (726-7864)). Set the lamp brightness level to high. Please refer to the instructions for replacing the charcoal filter in the user's manual. Make sure you have not put too much food on the turntable. If the food is too large or too heavy, the turntable may operate improperly. Replacement Parts and Cleaning Supplies Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model identification information. Replacement Parts n Glass tray n Roller guide ring (Turntable support and rollers) n Cooking shelf (On some models) n Grease filters n Charcoal filter n Cooktop light bulb n Cavity light bulb n Exhaust adaptor Cleaning Supplies n Heavy Duty Degreaser n All-Purpose Appliance Cleaner n Stainless Steel Cleaner and Polish 5 Nonsensor_XAA_DE68-03970B-05_EN.indd 5 12/11/2015 6:59:10 PM