Samsung NX58J5600SG/AA User Manual - Page 77

Troubleshooting, Problem, Possible Cause, Solution

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troubleshooting PROBLEM Surface burners do not light. Surface burner clicks during operation. The burners do not burn evenly. Very large or yellow surface burner flames. Surface burners light but oven burners do not light. Display goes blank. Very large or yellow oven burner flames. Food does not bake or roast properly in the oven. POSSIBLE CAUSE SOLUTION The control knob is not set properly. Push in the control knob and turn it to the LITE position. The burner caps are not in place. Clean the electrodes. The burner base is misaligned. Put the burner cap on the burner head. Align the burner base. The control knob has been left in the LITE position. After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. Surface burner components and See page 64. caps are not assembled correctly and level. Surface burners are dirty. Clean surface burner components. (See pages 64 and 65.) Wrong orifice is assembled. Contact your installer. Check the burner orifice size and contact your installer if you have the wrong orifice. Check the LP gas conversion. The oven door lock is turned on. The display will show the Lock icon. Hold the oven door open and press the START/SET pad for 3 seconds. The oven will beep and the Lock icon will turn off. Gas Pressure Regulator shut off Call a qualified service switch is in the 'off position. technician. The electrical outlet Ground Fault Interrupter (GFI or GFCI) has been tripped and needs to be reset. Your digital control has been damaged. Replace fuse or reset circuit breaker. The oven burner air adjustment Call for a qualified service shutters need to be adjusted. technician. Gas supply is not properly connected or turned on. See the Installation Instructions that came with your range. Wrong cooking mode is selected. See pages 28-29, 40, 46. The oven racks have not been See page 33. positioned properly for the foods being cooked. Incorrect cookware or cookware See page 24. of improper size being used. Oven thermostat needs adjustment. See page 37. There is aluminum foil on racks Remove foil. and/or oven bottom. Clock or timers not set correctly. See pages 31 and 32. troubleshooting _77

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troubleshooting _
77
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Surface burners do not
light.
The control knob is not set
properly.
Push in the control knob and
turn it to the LITE position.
The burner caps are not in place.
The burner base is misaligned.
Clean the electrodes.
Put the burner cap on the burner
head. Align the burner base.
Surface burner clicks
during operation.
The control knob has been left in
the LITE position.
After the burner lights, turn the
control knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do not burn
evenly.
Surface burner components and
caps are not assembled correctly
and level.
See page 64.
Surface burners are dirty.
Clean surface burner
components. (See pages 64
and 65.)
Very large or yellow
surface burner flames.
Wrong orifice is assembled.
Contact your installer. Check the
burner orifice size and contact
your installer if you have the
wrong orifice. Check the LP gas
conversion.
Surface burners light
but oven burners do not
light.
The oven door lock is turned on.
The display will show the Lock
icon. Hold the oven door open
and press the START/SET pad
for 3 seconds. The oven will
beep and the Lock icon will turn
off.
Gas Pressure Regulator shut off
switch is in the ‘off position.
Call a qualified service
technician.
Display goes blank.
The electrical outlet Ground Fault
Interrupter (GFI or GFCI) has been
tripped and needs to be reset.
Your digital control has been
damaged.
Replace fuse or reset circuit
breaker.
Very large or yellow
oven burner flames.
The oven burner air adjustment
shutters need to be adjusted.
Call for a qualified service
technician.
Gas supply is not properly
connected or turned on.
See the Installation Instructions
that came with your range.
Food does not bake or
roast properly in the
oven.
Wrong cooking mode is selected.
See pages 28-29, 40, 46.
The oven racks have not been
positioned properly for the foods
being cooked.
See page 33.
Incorrect cookware or cookware
of improper size being used.
See page 24.
Oven thermostat needs adjustment.
See page 37.
There is aluminum foil on racks
and/or oven bottom.
Remove foil.
Clock or timers not set correctly.
See pages 31 and 32.