Samsung RT21M6215SR/AA User Manual - Page 52

Troubleshooting If you encounter a problem with the refrigerator, first check the tables starting below, and then try the suggested solutions. If none of the suggested solutions resolve your problem, please visit our website at www.samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). General Temperature Symptom Fridge/freezer does not operate. Fridge/freezer temperature is warm. Fridge/freezer is over-cooling. Interior wall is hot. Possible causes • Power cord is not plugged in properly. • Temperature control is not set correctly. • Refrigerator is located near a heat source or in direct sunlight. • Not enough clearance between refrigerator and sides/rear. • The refrigerator is overloaded. Food is blocking the refrigerator vents. • Temperature control is not set correctly. • Refrigerator has heat-proof piping in the interior wall. Solution • Properly plug in the power cord. • Set the temperature lower. • Keep the refrigerator away from direct sunlight or a heat source. • We recommend that the gap between the refrigerator and nearby walls (or cabinets) is more than 50 mm. • Do not overload the refrigerator. Do not allow food to block ventilation. • Set the temperature higher. • To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure. Troubleshooting 52 English Untitled-4 52 2020-03-17 7:03:30