Samsung UN50F6100AF Quick Guide Ver.1.0 (English) - Page 14
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Issues Solutions and Explanations No Picture, No Video The TV will not turn on. The TV turns off automatically. • Make sure the AC power cord is securely plugged into the wall outlet and the TV. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is not the remote control. If the TV turns on, refer to 'Remote control does not work' below. • Ensure the Sleep Timer is set to Off in the System menu. • If your PC is connected to the TV, check your PC's power settings. • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. • When you are watching TV programs from an antenna, the TV will turn off after 10 - 15 minutes if there is no signal. You can not play 3D videos in some of • Take out the disk from player and put it again, or restart the BD player. the BD players. There is no picture/video. Antenna(Air / Cable) Connection The TV is not receiving all channels. No Caption on digital channels. The picture is distorted: macroblock, error, small block, dots, pixelization. Others Purple/green rolling horizontal bars and buzzing noise from the TV speakers with Component cable connection. • Check the cable connections. (Remove and reconnect all cables connected to the TV and external devices). • Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device's output is HDMI, it should be connected to an HDMI input on the TV. • Make sure your connected devices are powered on. • Be sure to select the TV's correct source by pressing the SOURCE button on the remote control. • Reboot the connected device by disconnecting and then reconnecting the device's power cable. • Make sure the coaxial cable is connected securely. • Run Auto Program to add available channels to the channel list. There are 3 options, STD, HRC and IRC. Most cable systems use STD. • Verify the antenna is positioned correctly. • Check the Caption Setup menu. Try changing Caption Mode Service1 to CC1. • Some channels may not have caption data. • The compression of video contents may cause picture distortion, especially in programs with fast moving pictures such as sports programs and action movies. • A weak signal can cause picture distortion. This is not a TV problem. • Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI connection. UF6100-ZA_ENG-US.indd 14 English - 14 2013-03-06 �� 7:25:09