Samsung UN78HU9000F Installation Guide Ver.1.0 (English) - Page 8

Common issues Can't Connect to Network or Apps (For Internet supported models only) •• Make sure the TV has a network connection (MENU > Network > Network status). •• Contact your Internet service provider. No Picture/Sound or Distorted Picture/Sound from an External Device •• Make sure your connection to the device is correct. •• Perform a TV Self Diagnosis to identify the problem (MENU > Support > Self Diagnosis > Sound or Picture Test). •• Change the picture size. (Use the "P.Size" button on your remote.) Poor Picture Quality •• Select High Definition (HD) channels or programs. Your Settings are Lost after 30 Minutes •• Change to Home Mode (MENU > Support > Use Mode > Home Use). "Weak or No Signal" Displayed in TV Mode/Cannot Find Channel •• Press the SOURCE button on your remote. •• If the TV is not connected to a cable or satellite box, run Auto Program to search for channels (MENU > Broadcasting > Auto Program). Can't See All Apps or Apps Not Working •• Reset Smart Hub (MENU > Smart Hub > Smart Hub Reset). The stand is wobbly or crooked •• Make sure the indicator arrows on the stand and stand holder are properly aligned. The TV won't turn on •• Make sure all cables are fully inserted and that the remote has batteries installed. My remote, gestures, and/or voice does not work •• The TV ships with protective stickers covering some of the sensors. Make sure all of the stickrs have been removed. [HU9000-QSG]BN68-05947E-00ENG.indb 8 2014-04-16 3:13:47