Samsung WF365BTBGSF/A2 User Manual Tech Manual (English, French, Spanish) - Page 3

ALIGNMENT AND ADJUSTMENTS WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. Error Code NO (Diagnostic Code Error Image) Description Corrective Action 10 ds Door is detected as open while it is Go to "Quick Test Mode" and then do trying to lock the door. Door Lock/Unlock Test 11 tE Abnormal high/low temperature or resistance (Thermal sensor or PBA resistance). Go to " Board Input Test" and check Water Temperature. Check loose or pinched wires. Replace PCB or thermistor. MICOM is attempting to drive the motor but is not getting any response signals from the hall sensor. Visual check shows motor is not running. (Locked, Defective 12 Hall Sensor or Overload)(WF364*) Evaluate wire harness for loose or 3E unhooked connections. Go to " MICOM is attempting to drive the Quick Test Mode" and test Motor. motor but is not getting any response signals from the current. Visual check shows motor is not running. (Locked or Overload) 13 Hr Heater Relay Failure (No Heater Relay Check Signal) Replace PCB 14 nF1 The hot/cold water hose connection Please connect the hot/cold water is not correct. hose connection correctly. 15 2E Voltage for motor control bus is over or under specified limit. Replace PCB 16 SUd Suds is detected during the washing session. ("SUdS" is not an error. If the washer is in suds period, "SUdS" will Guide a user to reduce amount of detergent usage. light up instead of remaining time.) 17 AE Communication error between SUB Check Main PBA, SUB PBA & Wire- PBA and MAIN PBA harness. Replace PCB 18 SF System Error Replace PCB 3