Schwinn Journey 8.5 Treadmill Assembly and Owner's Manual - Page 50

Troubleshooting Condition/Problem No display/partial display/ unit will not turn on Unit operates but Contact HR not displayed Unit operates but Telemetric HR not displayed Speed display is not accurate Console shuts off (enters sleep mode) while in use 50 Things to Check Solution Check electrical (wall) outlet Make sure unit is plugged into a functioning wall outlet. Test the outlet with a known functioning device such as a lamp. Check connection at front Connection should be secure and undamaged. Replace power of unit cord or connection at unit if either are damaged. Check data cable integrity All wires in cable should be intact. If any are visibly crimped or cut, replace cable. Check data cable connections/orientation Be sure cable is connected securely and oriented properly. Small latch on connector should line up and snap into place. Check console display for Check for visual sign that console display is cracked or otherwise damage damaged. Replace Console if damaged. Console Display If Console only has partial display and all connections are fine, replace the Console. If the above steps do not resolve the problem, contact Customer Care for further assistance. Sensor grip Be sure hands are centered on HR sensors. Hands must be kept still with relatively equal pressure applied to each side. Dry or calloused hands Sensors may have difficulty with dried out or calloused hands. A conductive electrode cream (heart rate cream) can help make better conduct. These are available on the web or at medical or some larger fitness stores. If tests reveal no other issues, contact Customer Care for further assistance. Chest Strap Strap should be "POLAR®" compatible and uncoded. Make sure strap is directly against skin and contact area is wet. Make sure the transmitter has the curve oriented upward. Check User Profile Select the Edit User Profile option for the User Profile. Go to the WIRELESS HR setting and make sure that the current value is set to ON. Interference Try moving unit away from sources of interference (TV, Microwave, etc). Replace Chest Strap If interference is eliminated and HR does not function, replace strap. Replace Console If HR still does not function, contact Customer Care for further assistance. Display set to wrong unit of Change display to show correct units. measure. (English/Metric) Check electrical (wall) outlet Make sure unit is plugged into a functioning wall outlet. Test the outlet with a known functioning device such as a lamp. Check connection at front Connection should be secure and undamaged. Replace power of unit cord or connection at unit if either are damaged. Check data cable integrity All wires in the cable should be intact. If any are cut or crimped, replace cable. Check data cable connections/orientation Be sure cable is connected securely and oriented properly. Small latch on connector should line up and snap into place. Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to outlet. If the above steps do not resolve the problem, contact Customer Care for further assistance.